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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $93,217 | $44.82 |
| 2 | Woburn, MA | $88,332 | $42.47 |
| 3 | Thousand Oaks, CA | $67,409 | $32.41 |
| 4 | Hartford, CT | $65,665 | $31.57 |
| 5 | Rote, PA | $61,743 | $29.68 |
| 6 | Dallas, TX | $55,957 | $26.90 |
| 7 | Saint Louis, MO | $52,799 | $25.38 |
| 8 | Ione, OR | $48,820 | $23.47 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $128,340 | $62 | - |
| 2 | Customer Service Executive | $111,622 | $54 | - |
| 3 | Customer Relationship Specialist | $108,865 | $52 | - |
| 4 | Customer Liaison | $100,997 | $49 | - |
| 5 | Customer Service Professional | $99,261 | $48 | - |
| 6 | Specialist | $98,849 | $48 | - |
| 7 | Customer Care Consultant | $97,840 | $47 | - |
| 8 | Customs Consultant | $97,682 | $47 | - |
| 9 | Customer Support Executive | $94,707 | $46 | - |
| 10 | Customer Solutions Specialist | $82,121 | $39 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Thomson Reuters | $66,798 | $32 | 13 |
| 2 | The Baltimore Sun | $61,345 | $29 | - |
| 3 | American Institute of Physics | $61,224 | $29 | - |
| 4 | Lippincott Williams & Wilkins | $60,680 | $29 | - |
| 5 | Jones & Bartlett Learning | $59,891 | $29 | - |
| 6 | Rosen Publishing | $58,010 | $28 | - |
| 7 | John Wiley & Sons | $57,200 | $28 | - |
| 8 | The Boston Globe | $56,248 | $27 | - |
| 9 | Rowman & Littlefield | $56,001 | $27 | - |
| 10 | PRWeek | $55,341 | $27 | 1 |
| 11 | Oxford University Press | $54,653 | $26 | - |
| 12 | Cengage Learning | $52,341 | $25 | 52 |
| 13 | HarperCollins | $49,465 | $24 | - |
| 14 | ProQuest | $49,441 | $24 | - |
| 15 | Taylor & Francis Books Inc | $47,170 | $23 | - |
| 16 | W. W. Norton & Company | $45,139 | $22 | - |
| 17 | Boston Herald | $44,378 | $21 | - |
| 18 | Guilford Press | $42,630 | $21 | - |
| 19 | North Jersey Media Group | $37,636 | $18 | - |
| 20 | The Roanoke Times | $34,789 | $17 | - |