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Sales development skills for your resume and career

Updated January 8, 2025
5 min read
Sales development example skills
Below we've compiled a list of the most critical sales development skills. We ranked the top skills for sales development based on the percentage of resumes they appeared on. For example, 38.6% of sales development resumes contained customer service as a skill. Continue reading to find out what skills a sales development needs to be successful in the workplace.

15 sales development skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales development use customer service:
  • Establish lasting relationships with prospects and customers through territory development and management, contract negotiation, and customer service.
  • Acknowledged customer satisfaction issues and providing the correct information needed for excellent customer service and support.

2. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how sales development use cloud:
  • Implemented Service Cloud in organization.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups of sales cloud objects.

3. Workflow Rules

Workflow rules refer to the rules that guide business procedures. This can be an automated process, such as that since with Saleforce's Workflow, or a general flowchart that fills in the answers for "if/then" statements. Each rule considers a different "if" phrase - "if the customer hangs up" or "if the email subject line contains an order number" - and offers a solution - "then make a note to not call back" or "then forward the email to invoice department."

Here's how sales development use workflow rules:
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Created Workflow Rules, Page Layouts, Approval Process, Email Alerts, Field Updates and Outbound messages.

4. Custom Objects

Custom Objects refer to a customizable database that stores a company's information. This includes client records, accounting information, and product details. Optimizing this data storage improves companies' customer relationship management as users can easily view all of the information associated with a client efficiently.

Here's how sales development use custom objects:
  • Delivered project reports using combination of custom objects and standard objects.
  • Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts.

5. Apex

Here's how sales development use apex:
  • Designed and Developed the Apex classes, Visual Force pages, Triggers as part of the Product Return in One-Step Application.
  • Developed Visual Force Pages, Apex Classes, Apex Components and Apex Triggers for various functional needs in the application.

6. Dashboards

The dashboard is a data management tool used for business intelligence. Dashboards, store, organize and display the scattered data in one system providing easy access to information whenever required. The data is displayed using advanced data visualization techniques, allowing users to understand the intricate patterns in their data. Dashboards make it easier to draw parallels between different data metrics and help in the identification of data trends.

Here's how sales development use dashboards:
  • Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Developed, Launched and Managed in depth dashboards and reports for all team functions on Management and Individual levels.

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7. Approval Processes

Approval processes are used to authorize the use of a new office procedure. This decision to approve the process is often made using supporting evidence from documentation, including invoices and purchase orders. An approval process may also outline a flowchart of reviews to ensure the new procedure is adequately analyzed before approval is given.

Here's how sales development use approval processes:
  • Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

8. Salesforce CRM

Here's how sales development use salesforce crm:
  • Configured, Customized and Developed Salesforce CRM Applications.
  • Marketed product with use of Salesforce CRM software.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how sales development use business development:
  • Lead business development growth through targeted outreach to the commercial transportation and freight industry, delivering subscription based credit reporting services.
  • Increased efficiency for business development teams through online collaborative tools.

10. Data Manipulation

Data manipulation is the process of organizing collated data to make it presentable and easier to read. Data manipulation is also a programming language that is used for adding, editing, and deleting data in a database.

Here's how sales development use data manipulation:
  • Used SOQL and SOSL queries for data manipulation and provided the queries for third party systems to retrieve data.
  • Used SOQL (parent to child and child to parent relationships) for data manipulation needs of the application.

11. Eclipse

Here's how sales development use eclipse:
  • Used change set and Eclipse IDE for deployment within each environment.
  • Deployed the SFDC data using eclipse IDE.

12. Web Services

A web service is software that is available on the internet and uses a specific messaging system. A web service is a kind of service that is not bound to any specific programming language or operating system. Web services help every device to communicate over the world wide web.

Here's how sales development use web services:
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from third party.
  • Experience on Integrating SFDC to SFDC, SFDC to Third party Systems using Informatica and Web Services using SOAP and REST.

13. HTML

Here's how sales development use html:
  • Designed and developed web pages using HTML and used JavaScript for client side validation.
  • Created web pages primarily utilizing HTML, XHTML, and CSS.

14. SOQL

Here's how sales development use soql:
  • Created SOQL and SOSL queries to retrieve data from objects and perform DML operations.
  • Optimized search and filters functionality using SOQL and SOSL queries.

15. Email Alerts

Here's how sales development use email alerts:
  • Created various Visual Force/Html email templates for Email Alerts using triggers and approval process for the clients.
  • Designed escalation rules, automatic case generation and generated email alerts for quick issue resolution.
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List of sales development skills to add to your resume

Sales development skills

The most important skills for a sales development resume and required skills for a sales development to have include:

  • Customer Service
  • Cloud
  • Workflow Rules
  • Custom Objects
  • Apex
  • Dashboards
  • Approval Processes
  • Salesforce CRM
  • Business Development
  • Data Manipulation
  • Eclipse
  • Web Services
  • HTML
  • SOQL
  • Email Alerts
  • Sandbox
  • API
  • Field Training
  • Java
  • JavaScript
  • SFDC
  • Validation Rules
  • Develop Rapport
  • Load Data
  • Lead Generation
  • SOSL
  • Custom Tabs
  • Custom Controllers
  • Visualforce Pages
  • Email Templates
  • CSS
  • Lead Management
  • Formula Fields
  • Data Migration
  • Salesforce Lightning
  • CSV
  • WSDL
  • User Roles
  • Data Models
  • XML
  • External Systems
  • Entity-Relationship
  • Summary Reports
  • Sales Performance
  • Master-Detail Relationships
  • Informatica
  • S-Controls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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