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Sales manager/office manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical sales manager/office manager skills. We ranked the top skills for sales manager/office managers based on the percentage of resumes they appeared on. For example, 11.0% of sales manager/office manager resumes contained purchase orders as a skill. Continue reading to find out what skills a sales manager/office manager needs to be successful in the workplace.

15 sales manager/office manager skills for your resume and career

1. Purchase Orders

Here's how sales manager/office managers use purchase orders:

Managed computerized purchasing system; negotiated prices with pharmaceutical vendors, created and reconciled purchase orders.
Receive incoming material into warehouse using a forklift & verifying vendor/shipping manifests against purchase orders.

2. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how sales manager/office managers use financial statements:

Maintain uniform accounting principles in all companies to establish accurate, comparative information on the financial statements.
Reviewed financial statements and determined budget amounts for Hertz Local Edition stores/locations.

3. Office Operations

Here's how sales manager/office managers use office operations:

Directed office operations, as well as shipping and receiving department for regional pneumatic and hydraulic distribution corporation.
Orchestrated office operations ranging from payroll and benefits administration to accounts payable / receivables and reconciliations.

4. QuickBooks

Here's how sales manager/office managers use quickbooks:

Updated QuickBooks accounts and other company records and verified accuracy and efficiency.
Performed all necessary bookkeeping, including payroll/reports using QuickBooks software.

5. Inventory Control

Here's how sales manager/office managers use inventory control:

Managed daily business activities, provided customer support, provided inventory control, kept records and developed business retention tracking charts.
Managed and maintained business software including data record management, inventory control and pricing and production controls.

6. Office Equipment

Here's how sales manager/office managers use office equipment:

Provide Administrative and technical support office equipment, phone systems and security equipment.
Complete all typical office tasks/typical office equipment.

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7. Office Management

Here's how sales manager/office managers use office management:

Performed credit investigations, sales, office management and supervision.
Performed every aspect of office management and operations.

8. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how sales manager/office managers use real estate:

Produced and managed a real estate portfolio with consistently favorable returns.
Organized real estate seminars marketing to investors.

9. Accounts Receivables

Here's how sales manager/office managers use accounts receivables:

Managed Accounts Receivables, including generating invoices and monthly statements.
Prepared company invoices and administered accounts receivables.

10. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how sales manager/office managers use bank deposits:

Performed all data entry, updated customers' receivable and payable balances, and made all bank deposits for the company.
Performed bookkeeping duties including payroll, payments to vendors, purchasing equipment and supplies, prepared contracts and made bank deposits.

11. Trade Shows

Here's how sales manager/office managers use trade shows:

Produce successful trade shows and work closely with manufacturers and customers to assure accurate and timely installation of facility installations.
Developed marketing collateral for trade shows to strengthen company's visibility.

12. Sales Reps

Here's how sales manager/office managers use sales reps:

Provided training for all inside-outside sales reps, customer service and problem resolution of accounts, collections and data entry.
Established and managed all aspects of outside sales reps. * Designed and created company catalog and product information cards.

13. Accounts Payables

Here's how sales manager/office managers use accounts payables:

Perform monthly reconciliation of 300+ accounts receivable and accounts payables to ensure income ratios or percentages are financially realized.
Manage accounting functions including accounts payables and receivables and collections.

14. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how sales manager/office managers use sales reports:

Managed/Supervised general office and daily sales reports & deposits.
Prepared monthly/quarterly/yearly sales reports and Excel spreadsheets.

15. Customer Complaints

Here's how sales manager/office managers use customer complaints:

Resolve customer complaints by investigating problems; developing solutions; making recommendations to owner.
Handled all customer complaints and/or questions/inquiries; manufacturing problems to provide customer satisfaction.

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What skills help Sales Manager/Office Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales manager/office manager resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all sales manager/office managers possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for sales manager/office managers?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What sales manager/office manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young sales manager/office managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of sales manager/office manager skills to add to your resume

The most important skills for a sales manager/office manager resume and required skills for a sales manager/office manager to have include:

Purchase Orders
Financial Statements
Office Operations
QuickBooks
Inventory Control
Office Equipment
Office Management
Real Estate
Accounts Receivables
Bank Deposits
Trade Shows
Sales Reps
Accounts Payables
Sales Reports
Customer Complaints
Human Resources
Sales Associates

Office Procedures
Customer Inquiries
Customer Accounts
Order Entry
Scheduling Appointments
Travel Arrangements
Cold Calls
Customer Relations
Customer Orders
PowerPoint
Sales Orders
Computer System
Expense Reports
Product Knowledge
Sales Floor
Office Functions
Insurance Policies

Inventory Management
Financial Reports
Order Processing
Sales Support
Office Services
Sales Contracts
Retail Sales
Ar
AP
Sales Presentations
Service Calls
Clerical Functions
Facebook
Customer Issues
Customer Database
Bank Reconciliations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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