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What is a sales support representative and how to become one
A sales support representative is an individual who assists the sales team in their daily activities. Their main responsibility is to provide administrative support to the sales team, which includes handling customer inquiries, processing orders, and updating customer records. Sales support representatives may also be responsible for generating reports, organizing events and meetings, and managing inventory. They play a critical role in helping the sales team meet their targets and ensuring customer satisfaction.
What general advice would you give to a sales support representative?
Frederik Beuk
Associate Professor of Marketing, University of Akron
Avg. Salary $38,310
Avg. Salary $59,228
Growth rate 4%
Growth rate 0.3%
American Indian and Alaska Native 0.23%
Asian 5.11%
Black or African American 3.81%
Hispanic or Latino 14.05%
Unknown 3.71%
White 73.09%
Genderfemale 60.11%
male 39.89%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is fair
6.4 - fair
What are the pros and cons of being a sales support representative?
Pros
Opportunity to develop communication skills
Possibility for career advancement within the company
Opportunity for performance-based bonuses/incentives
Ability to learn about new products and services
Regular working hours with predictable schedule
Cons
High-pressure environment with sales goals to meet
May have to deal with angry or difficult clients
Inconsistent workload and may have slow periods
May require working long hours or on weekends/holidays during peak seasons
Difficult to advance beyond sales support role without further education or experience
Sales support representative career paths
Key steps to become a sales support representative
Explore sales support representative education requirements
Start to develop specific sales support representative skills
Skills Percentages Sales Support 16.01% Phone Calls 10.08% POS 8.24% Product Knowledge 6.85% Customer Complaints 5.71% Complete relevant sales support representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New sales support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a sales support representative based on U.S. Bureau of Labor Statistics data and data from real sales support representative resumes.Research sales support representative duties and responsibilities
- Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
- Facilitate the transition from AS400 to JDE operating system.
- Utilize all programs, systems, and procedures of windows operating systems.
- Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
Prepare your sales support representative resume
When your background is strong enough, you can start writing your sales support representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a sales support representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable sales support representative resume templates
Build a professional sales support representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your sales support representative resume.
Apply for sales support representative jobs
Now it's time to start searching for a sales support representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first sales support representative job
Are you a sales support representative?
Share your story for a free salary report.
Average sales support representative salary
The average sales support representative salary in the United States is $38,310 per year or $18 per hour. Sales support representative salaries range between $30,000 and $48,000 per year.
What am I worth?
How do sales support representatives rate their job?
Sales support representative reviews
Communicating and helping my clients.
The travel was extensive. Sometimes. It took more than month to close a deaĺ.
i enjoy the interaction with people, listen the customer in order to convert him/her into your friend, detect and help customer with his/her needs.
People without vision, dreams and selfishness.
Marketing products from a traceable companies to consumers and providing a good service to the clients .
I don't like to work for a company without good management which results in disappointing consumers
Updated January 8, 2025
