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Security officer/shift supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical security officer/shift supervisor skills. We ranked the top skills for security officer/shift supervisors based on the percentage of resumes they appeared on. For example, 31.8% of security officer/shift supervisor resumes contained customer service as a skill. Continue reading to find out what skills a security officer/shift supervisor needs to be successful in the workplace.

15 security officer/shift supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how security officer/shift supervisors use customer service:
  • Trained and supervised a dynamic high powered security team effective in securing client properties while delivering exceptional customer service.
  • Managed wide variety of customer service and administrative tasks to resolve individuals issues quickly and efficiently.

2. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how security officer/shift supervisors use incident reports:
  • Monitored CCTV systems Wrote incident reports, kept daily logs Conducted facility patrols Exterior/Interior Assist Police/Fire Department with alarms
  • Prepared routine activity reports and incident reports.

3. Patrol

Here's how security officer/shift supervisors use patrol:
  • Supervised 15 security officers, vehicle patrol of facilities, and investigated accidents and incidents.
  • Supervised both patrol and gate officers during daily and emergency situations.

4. Security Services

Security services provide security to a customer who can pay for the service. They offer different services and packages that start with the basic security to more thorough security. This could include a security guard, with a weapon and a guard dog.

Here's how security officer/shift supervisors use security services:
  • Provided security services to other facilities during conferences and other functions.
  • Provide security services to building tenants and visitors

5. Emergency Situations

Here's how security officer/shift supervisors use emergency situations:
  • Handle any escalated security issues or emergency situations appropriately and with discretion.
  • Respond to emergency situations and assist emergency service officials as needed.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how security officer/shift supervisors use cpr:
  • Maintain a Virginia DCJS unarmed and armed security licenses, Secret Clearance, and CPR, AED and First Aid certification.
  • Licensed for Cardiopulmonary Resuscitation (CPR) and First Aid.

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7. CCTV

Here's how security officer/shift supervisors use cctv:
  • Monitored entire facility while using CCTV while simultaneously dispatch duties.
  • Monitored CCTV and elevator movements.

8. Foot Patrol

Here's how security officer/shift supervisors use foot patrol:
  • Provided foot patrols, enforced procedures, protected property, and wrote reports on incidents and suspicious activities.
  • Perform security foot patrols and enforce badge procedures.

9. Vehicle Patrols

Here's how security officer/shift supervisors use vehicle patrols:
  • Performed foot and vehicle patrols to identify policy violations or suspicious behavior.
  • Patrolled and monitored interior and exterior at the Mall of New Hampshire by using Foot and Vehicle Patrols.

10. Safety Hazards

Safety hazards are defined as any potential source of danger or harm to a person's health and safety. The term commonly refers to the risks associated with the kind of occupation or work. The five common types of occupational safety hazards are; biological (health risks from viruses, bacteria, insect,s, etc.), chemical (dangerous substances used in manufacturing plants), physical (risk of injury associated with labor), Ergonomic (worker's efficiency during work), and Psychosocial (mental health risks involved with certain occupations).

Here's how security officer/shift supervisors use safety hazards:
  • Typed reports for any incidents or safety hazards occurring during shift.
  • Perform security patrols of designated areas to identify irregular or unusual conditions that may develop into security concerns or safety hazards.

11. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how security officer/shift supervisors use property damage:
  • Write Reports of Daily Activities and Irregularities, such as equipment or property damage, theft and Presence of Unauthorized Individuals.
  • Maintain daily logs irregularities such as equipment failure, property damage, theft, presence of unauthorized personal.

12. Traffic Control

Traffic control helps in the supervision of the movement of vehicles, goods, and people for safety and efficiency.

Here's how security officer/shift supervisors use traffic control:
  • Provide access control, traffic control, motorized armed security functions, train new employees and assist in interviewing new employees.
  • Perform traffic control for emergency on scene vehicles and set traffic defiles by direction.

13. Medical Emergencies

Here's how security officer/shift supervisors use medical emergencies:
  • Responded to medical emergencies and coordinated helicopter flight arrivals.
  • Oversee public and security related emergencies, including medical emergencies, evictions (if necessary) and mall evacuations.

14. Security Operations

Here's how security officer/shift supervisors use security operations:
  • Developed, implemented and managed a training program for security operations at a global level.
  • Managed and supervised 3rd shift officers in all security operations.

15. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how security officer/shift supervisors use loss prevention:
  • Conduct routine patrols of the various departments ensuring secure doors and loss prevention of sensitive medical supplies and equipment.
  • Assisted with Loss Prevention, secured building perimeter and parking lot of shopping mall.
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List of security officer/shift supervisor skills to add to your resume

Security officer/shift supervisor skills

The most important skills for a security officer/shift supervisor resume and required skills for a security officer/shift supervisor to have include:

  • Customer Service
  • Incident Reports
  • Patrol
  • Security Services
  • Emergency Situations
  • CPR
  • CCTV
  • Foot Patrol
  • Vehicle Patrols
  • Safety Hazards
  • Property Damage
  • Traffic Control
  • Medical Emergencies
  • Security Operations
  • Loss Prevention
  • Security Systems
  • Security Issues
  • Security Procedures
  • Local Law Enforcement
  • Telephone Calls
  • AED
  • Alarm Systems
  • Circuit Television
  • Security Cameras
  • Contract Compliance
  • Security Checks
  • Client Property
  • Surveillance Cameras
  • Crowd Control
  • Surveillance Equipment
  • Fire Hazards
  • Routine Patrol
  • Bomb Threats
  • Metal Detectors
  • Fire Alarms
  • Security Incidents
  • Exterior Patrols
  • Criminal Acts
  • Local Authorities
  • Security Violations
  • Security Patrols

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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