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Senior help desk skills for your resume and career
15 senior help desk skills for your resume and career
1. Home Health
- Maintain and implement all regulatory standards set forth by the State of Pennsylvania for the operation of a Home Health Agency.
- Home Health Geriatric Care coordinator Provide non-medically intensive companion and personal care to seniors and the disabled.
2. Patients
- Provide a comforting and soothing environment and keep patients mentally stimulated through conversation and activity.
- Developed empathetic and caring relationships with patients and families to ensure effective emotional support.
3. Care Plan
- Assisted residents with bathing, dressing, hygiene, and grooming in accordance with an established care plan.
- Meet with clients to design in-home care plans, and implement the appropriate personal to provide the care.
4. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided direct feedback to off-site call center management regarding technical support performance quality metrics to improve customer satisfaction.
- Provided technical support by gathering information and working with engineering team to resolve network outages.
5. RUN Errands
Running errands means to go out on a short trip to buy, collect, or deliver something normally for a particular person or reason.
- Run errands for client for grocery and household supplies.
- Run errands, Grocery shopping, Shopping, Companionship.
6. General Assistance
- Provided companionship in a non-medical in-home care, light housekeeping, and general assistance.
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Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Provided support for remote users using remote control software Configured and supported Hewlett Packard printers.
- Provided troubleshooting techniques for all Common workstations, printers and military tactical systems.
8. Desk Support
- Help Desk Support: Worked with IT Manger to implement help desk software (ATTAC) for the company.
- Accomplished senior Help Desk professional with 5 years experience in Computer Operations, Technical and Help Desk support.
9. Medication Reminders
A medication reminder can refer to any device that is used to remind patients or caregivers to take medications. Pill reminders can come as simple devices with a pre-installed adjustable timer that uses an alarm to remind about medication. They can be made from sophisticated technology that can senses if the lid has been opened with sound and light alarms that may help the hearing-impaired users too.
- Help seniors with walking, getting to bed, transportation, and going to appointments, medication reminders, etc.
- Completed task such as laundry, light housekeeping, errands and transportation, meal preparation, and medication reminders.
10. Companion Care
- Provided quality Companion Care, Light Housekeeping, Personal Care, Errands and Transportation to Seniors/Alzheimer's Seniors.
- Provided companion care to the elderly.
11. Meal Prep
Meal prepping refers to the practice of preparing healthy meals long before the timing of its consumption. This practice is widely popular among working individuals who have very little free time on their hands. Prepping for future meals has some great health benefits apart from saving one's time as it enforces the idea of healthy eating and discourages the temptation of fast foods and takeouts.
- Fostered healthy environment diabetic patient through meal preparation, medication dispensing, and glucose-level monitoring.
- Traveled to elderly homes* Provided companionship/help* Light housework* Light meal preparation* Ran errands when needed
12. VPN
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.
- Instructed and trained users on telecommuting using Air-Defense Personal, Spectra Guard Safe, Wi-Fi, and VPN installation and usage.
- Provided support to end users on their Desktop/Laptop/ClearCube PC Blade and trading floor issues Level 3 and VPN remote support.
13. Care Assistance
- Administered personal care assistance to disabled client-Administered medication and recorded documentation-Maintained a clean residential environment by OSHA standards
- Preformed personal care assistance such a dressing and grooming of patient.
14. Vital Signs
Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.
- Maintain records of patient care, condition, progress, or problems; Check vital signs and change dressings.
- Certified Nurse AssistantDuties included taking residents vital signs and recording their readings, also Document the status of resident.
15. Patient Care
Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Completed and submitted patient care documentation in accordance with agency guidelines.
- Increased patient care satisfaction more than 80% and overall patient well-being by strictly adhering to schedule of timely home visits.
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List of senior help desk skills to add to your resume

The most important skills for a senior help desk resume and required skills for a senior help desk to have include:
- Home Health
- Patients
- Care Plan
- Technical Support
- RUN Errands
- General Assistance
- Printers
- Desk Support
- Medication Reminders
- Companion Care
- Meal Prep
- VPN
- Care Assistance
- Vital Signs
- Patient Care
- ADL
- Trouble Tickets
- Network Troubleshooting
- Mac
- In-Home Care
- Alzheimer
- OS
- User Accounts
- Password Resets
- Senior Care
- Meal Planning
- SLA
- Technical Issues
- VoIP
- PCS
- SQL
- DNS
- VMware
- Blood Pressure
- Emotional Support
- Citrix
- Level Support
- Call Tracking
- TCP/IP
- Technical Troubleshooting
- Windows XP
- Phone Support
- Call Handling
- Physical Therapy
- DHCP
- Mobile Device Management
- Unix
- Software Issues
- Lotus Notes
Updated January 8, 2025