Senior network operations technician job description

Job DescriptionRight to Hire position within a large, St. Louis Hospital network.
3+ years overall telecom support experience - 2+ years specifically with Cisco Call ManagerMust be flu/Covid vaccinated On-call support

Overview:

• Perform pro-active monitoring of the network, server, and application infrastructure.
• Quickly identify infrastructure service degradations and failures using monitoring tools, management systems, and vendor specific utilities.
• Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize NOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale network events.
• Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.

Qualifications:

• Minimum 3+ years of experience administering enterprise networks.
• Good knowledge of troubleshooting, identification, isolation, and resolution of network issues.
• Maintain an active CCENT (Cisco Certified Entry Networking Technician) or MCSA (Microsoft Certified Solutions Associate) certification.
• Foundational knowledge of ITILv3 principles and HIPAA compliance.
• Proven ability to work in a fast-paced, high-pressure, ever-changing environment.

Competencies:

• Strong customer service skills.
• Excellent written and verbal communication skills.
• Proven analytical skills.
• Ability to multi-task and manage projects from beginning to end.
• Must have a desire to learn.