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Senior network operations technician skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical senior network operations technician skills. We ranked the top skills for senior network operations technicians based on the percentage of resumes they appeared on. For example, 8.6% of senior network operations technician resumes contained network operations as a skill. Continue reading to find out what skills a senior network operations technician needs to be successful in the workplace.

15 senior network operations technician skills for your resume and career

1. Network Operations

Here's how senior network operations technicians use network operations:

Hired and trained experienced professionals to operate network operations centers to Exodus's standard operations procedures and policies.
Monitor network operations and perform diagnostic testing.

2. Switches

Here's how senior network operations technicians use switches:

Assist Network Engineers with troubleshooting various CISCO Router connectivity issues and configure VLAN's and implement Port Security on CISCO Switches.
Programmed wireless devices for deployment including; routers, wireless access points, firewalls, and remote access power switches.

3. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how senior network operations technicians use noc:

Serve as a Lead System Administrator to direct and oversee the NOC internal operations as well as training personnel.
Review, assess and action customer requests and incident tickets escalated by the Level 1 NOC.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how senior network operations technicians use technical support:

Level 3 technical support for data communications and system applications.
Interfaced with cross-functional teams including Field Engineering, RF Engineering, Technical Support, Product Engineering, and Corporate Information Technology.

5. OSPF

Here's how senior network operations technicians use ospf:

Utilized OSPF and static routing between network sites as well as managed the Internet access in and out of our Firewalls.
Worked on improving OSPF convergence by controlling SPF algorithm and LSA/SPF throttling in the WAN infrastructure.

6. BGP

The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.

Here's how senior network operations technicians use bgp:

Carried out Route-redistribution between different routing protocols like BGP and EIGRP for increased efficiency.
Experience with Cisco hardware/Cisco IOS/ and Cisco configuration and maintenance/ troubleshooting static and BGP routing.

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7. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how senior network operations technicians use juniper:

Performed daily surveillance and troubleshooting of Cisco, Juniper and Alcatel routers.
Participate with the implementation of nightly maintenance activities on Juniper routers supporting the national IP backbone network as directed by engineering.

8. Remedy

Here's how senior network operations technicians use remedy:

Create, update and close incidents reported via Remedy ticketing system.
Maintained Remedy trouble ticket system.

9. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how senior network operations technicians use windows:

Served as a critical member of the printer server upgrade project to update from Windows 2003 servers to 2008 servers.
Installed the Microsoft Windows System Update Service (WSUS) to automate the updating of OS patches and critical updates.

10. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how senior network operations technicians use trouble tickets:

Addressed and resolved a wide variety of trouble tickets and customer service requests with a high sense of urgency.
Worked trouble tickets for Toll-Free Numbers in the Service Management System (SMS) 800.

11. Fault Isolation

Here's how senior network operations technicians use fault isolation:

Executed installation, configuration, test and turn up and fault isolation of Frame to ATM inter-working and native ATM services.
Performed testing and fault isolation on circuits.

12. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how senior network operations technicians use linux:

Experience building, administering and troubleshooting Linux workstations/servers using tools such as imaging software.
Implement Linux command line to maintain system infrastructure and administration.

13. Network Troubleshooting

Here's how senior network operations technicians use network troubleshooting:

Network Surveillance, Network Troubleshooting, Escalation of network related issues, Provide Status Notification regarding service impacting events.
Performed network troubleshooting in order to keep financial data programs in operation.

14. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how senior network operations technicians use lan:

Support help desk operations and review open tickets with network, LAN, SAN and server vendors that require technical assistance.
Develop new network, LAN, WAN, and server project solutions that address the company's business needs.

15. RF

Here's how senior network operations technicians use rf:

Provided network installation and maintenance for all microwave sites at customer locations per RF design.
Mentored RF wireless cell site technicians to ensure highest quality customer premise installs.

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List of senior network operations technician skills to add to your resume

The most important skills for a senior network operations technician resume and required skills for a senior network operations technician to have include:

Network Operations
Switches
NOC
Technical Support
OSPF
BGP
Juniper
Remedy
Windows
Trouble Tickets
Fault Isolation
Linux
Network Troubleshooting
LAN
RF

Network Infrastructure
SLA
Service Delivery
DNS
IP
Unix
SME
Customer Service
Series Routers
TCP/IP
Network Elements
Network Problems
VoIP
Network Support
Level Support

Ethernet
Troubleshooting Support
NetCool
Provisioning
Technical Issues
Frame Relay
VPN
Nortel
Cisco Ios
DS3
Broadband
Customer Issues
T1
ATM
Cisco Asa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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