Senior production support analyst job description

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes - freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA, with offices in Ambler, PA, Raleigh, NC, and Pune, India. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
Senior Production Support Analyst

Responsibilities:

- Ensure resolution or workaround and escalation to complex and/or escalated application issues

- Maintain an expert level of knowledge of IntegriChain's core systems and services Identify and develop automation for repetitive tasks and opportunities for process improvement

- Work effectively across users and technical teams to understand issues, problems, and solutions

- Document resolutions and internal procedures and update knowledge base articles

- Provide guidance to junior team members to resolve more complex issues

Qualifications and Competencies:

- Bachelor's degree and 3+ years of experience in either application support or data analysis

- Strong database and SQL experience

- Proficiency in Excel

- Experience with one or more programming/scripting languages (coding experience not required; must at least be able to read code to diagnose issues) Analytical thinker with excellent problem solving, attention to detail, troubleshooting, and teamwork skills

- Proven track record of learning new tools or programming languages

Technology at Best Egg is based on agile principles. We believe in quickly iterating and delivering secure solutions that add value to our customers and business. We learn by testing and failing, then apply those experiences to further our progress.

The organization routinely evaluates and incorporates new thinking and technologies into our best practices and standards. Best Egg is a cloud-first organization, embracing cloud technology and the potential it creates for technological innovation. We partner closely with AWS to identify new opportunities to advance our stack and business. We deploy to a modern technology stack leveraging advanced CI/CD and Infrastructure-As-Code targeting both managed containers and serverless platforms based on which solution serves us best.

As a Senior Production Support Analyst, you will be responsible for supporting the Production Support program. The Production Support program currently consists of two domains: The management and support of the production job schedule and the monitoring/alerting/escalation/resolution process for technology incidents. The ideal candidate would be able to provide technical and process support to all domains, with a focus on monitoring and alerting.

Duties & ResponsibilitiesParticipation in a 24x7x365 on-call rotation.Design and implement application/infrastructure performance and event-based monitors and alerts.Support process improvements to continuously improve the stability and performance of the application portfolio.Identify system bottlenecks and opportunities for process improvements.Monitor the daily batch job schedule and triage/remediate/escalate failures.Follow documented escalation/resolution procedures in response to application performance alerts.Effectively triage technology issues and report status updates to appropriate stakeholders.Coordinate and work with third-party technical support teams.Development and maintenance of supporting documentation.Prioritize workload, provide timely and accurate resolutions.

Requirements 3-5 years of professional experience in the field of information and technology Demonstrated skills with Application Performance Monitoring (APM) tools (Ex: New Relic, Datadog, AppDynamics, CA Wily Introscope, etc.).Experience with log analysis/management tools (Ex: Sumo Logic, Splunk, ELK, etc.).Experience with Python, SQL or Java debugging Experience with Linux and Windows platforms Strong interpersonal relationship and communication skills.Strong documentation skills.Strong analytical skills.Strong organizational skills.Ability to multi-task /change focus quickly.Must be a team player.Desired Skills:Experience with production batch workloads.Experience with file transfers.SQL programming.Python programming.Hands on AWS experience.Culture:Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting the business/service area. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.Communication - Able to clearly communicate ideas in technical or business terms with senior business leadership, external vendors, their peers across IT, as well as their team.Leadership - Assess a situation, prioritize requirements, and then go out to any IT team and get support as needed. Self starter - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily direction, yet maintains an open dialogue with stakeholders.

In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Base salary range $65,000 -$100,000. Job Tier 203.

Best Egg is a consumer financial technology platform that aims to help people feel more confident about their everyday finances through a suite of products and resources. Our digital financial platform offers simple, accessible, and personalized financial solutions including personal loans, credit cards, and a financial health resource center.

Our culture and values are one of the core reasons why our customers keep returning to Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our associates are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.

Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

As a Senior Infrastructure Operations Analyst within the Trading Support team, you will have an opportunity to work in a fast-paced, dynamic, and constantly evolving environment. This role supports the front office trading teams, technical systems, and their related workflows. As part of the day-to-day work, you will solve production issues, closely monitor the production systems and work with development peers to improve and stabilize the environment. Additionally, you may receive direct exposure to our trading desks as you support our company's trading systems. You are also encouraged to challenge current processes implementing improvements and automation of manual processes while also engaging on new project development. The main objective of this team is to ensure that the applications managed by Investments Trading Support operate smoothly and efficiently. The systems are used across the globe and supported by our global team.
+ Leads projects or work streams within broader projects

+ Accountable for work of self and sometimes others, provides process and standards advice in area of specialty

+ Works independently, receives minimal mentoring

+ Acts as a resource for colleagues with less experience

Role summary and job responsibilities

+ Configures, administers, upgrades, monitors, and supports trading applications and workflow. Responsible for service delivery across all technology domains and all consumers.

+ Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplines

+ Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels

+ Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams

+ Works directly with multiple vendors and brokers to maintain and enhance our trading technology application suite

+ Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts

+ Effectively uses logic as a problem-solving tool

+ Assists others when they need help and provides it in a positive way that promotes confidence

+ Proactively helps team members and makes suggestions to improve practices

+ Effectively manages first level trading triage

+ Leads projects or work streams within broader projects

+ Ability to work with large datasets to create ad-hoc reports

+ Accountable for work of self and sometimes others, provides process and standards advice in area of specialty

+ Works independently, receives minimal mentoring

+ Acts as a resource for colleagues with less experience

Business knowledge

+ Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact

Requirements

+ Typically requires 3+ years of relevant experience

+ Requires in-depth knowledge and expertise to match the role, with skills and competence in technologies such as Splunk, SQL, Grafana and Unix and Windows DB queries.

+ A demonstrable understanding of the broader technology portfolio including technical architecture and cloud based solutions

+ Stays abreast of industry trends and technologies

+ Maintains root cause analysis skills for investigation of incidents impacting technology availability

+ Reviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortages

+ Administers processes and procedures related to code management

+ Engages various teams to evaluate and implement performance tuning recommendations

+ Available for 24x7 on call rotation (every 4-6 weeks), 5-10 hours per rotation

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

+ Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions

+ Flexible and remote work opportunities

+ Health care benefits (medical, dental, vision)

+ Tuition assistance

+ Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.