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Senior production support analyst skills for your resume and career
15 senior production support analyst skills for your resume and career
1. SQL Server
- Analyzed and designed reporting back-end relational databases using Microsoft SQL Server.
- Provided production and test environment maintenance involving multiple SQL servers.
2. Jenkins
Jenkins is an open source automation server that is free to use. It aids continuous deployment and execution by automating the aspects of product creation related to building, analyzing, and deploying. It is a system based on the server that runs in servlet containers like Apache Tomcat. Jenkins is a Java-based fully accessible automation platform with plugins designed for Continuous Integration.
- Installed and configured Jenkins for continuous Integration purpose.
- Worked on distributed test automation execution on different environment as part of Continuous Integration Process using Selenium Grid and Jenkins.
3. Mainframe
A mainframe is a high-performance digital computer used by large organizations for mission-critical applications, high transaction volumes, and reliable performance, designed for intensive high-speed computing for large-scale computing purposes that require greater availability and security which a smaller machine cannot offer.
- Provide production support and maintenance on existing distributed platform and mainframe applications.
- Facilitate problem resolution in Control-M Enterprise Systems & Mainframe environments.
4. Production Environment
The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.
- Developed and implemented integration of processes, controls and quality improvements with production environment in support of client satisfaction.
- Defined solutions and minimized critical impacts to the production environment.
5. Unix
UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Provided first level local and remote support, trained operations departments on PC functions and basic UNIX commands.
- Worked with UNIX and ERP Support teams to monitor website health and customer access to accounts.
6. Incident Management
Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.
- Completed Remedy tasks for Incident Management for Certification and Production.
- Project: Asset Management Technology Operations & Incident Management
7. Production Problems
- Coordinated the efforts of four other developers in resolving production problems and enhancing the loan systems as required.
- Assisted in the software development and maintenance of a repository for tracking production problems and resolutions.
8. Disaster Recovery
The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Performed disaster recovery tests to ensure infrastructure and production/DR environment compliance with federal and international guidelines in the financial sector.
- Created UAT, Production and Disaster recovery environment specifications.
9. Level Agreements
- Exceed targets of expected annual service level agreements.
- Collate information regarding service level agreements, job abends and workload fluctuation in the mainframe/distributed and client/server environments.
10. Application Issues
- Worked with Technology and Operations to identify root cause of system and application issues.
- Researched complex application issues using oracle and sqlserver queries, also performed editing of .xml files for application file maintenance.
11. Autosys
- Moved all user configuration files to AutoSys profiles Worked with business group development team, helping to created AutoSys Box logic.
- Batch Monitoring through Autosys Batch Scheduling Tool and Credit Risk Management & Advisory Reporting.
12. Production Issues
Production issues refers to any problems encountered in the development process of software or another kind of application. This often means analyzing how an application is performing on a device and whether the software is performing the correct actions. At times a production issue may mean the application is entirely unavailable on a device.
- Interact with both internal and customer contacts in a direct and professional manner to manage and resolve critical production issues.
- Resolved production issues, coded shell scripts and SQL queries.
13. Critical Issues
- Worked periodic off-hours on-call assignment for critical issues resolution, and occasional scheduled off-hours work for releases and maintenance activities.
- Resolved and performed ongoing applications monitoring and Identifies high to critical issues.
14. Lifecycle Management
- till date Project Description: TLM (Transactions Lifecycle Management) is widely used product of Smart stream for reconciliation.
15. Application Support
The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.
- Achieved the 'Best Performer' Award for the contribution to the GEMS Application Support.
- Perform L1/L2 Application support for GEMS (Middle Office application).
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List of senior production support analyst skills to add to your resume
The most important skills for a senior production support analyst resume and required skills for a senior production support analyst to have include:
- SQL Server
- Jenkins
- Mainframe
- Production Environment
- Unix
- Incident Management
- Production Problems
- Disaster Recovery
- Level Agreements
- Application Issues
- Autosys
- Production Issues
- Critical Issues
- Lifecycle Management
- Application Support
- JCL
- On-Call Support
- Problem Management
- SLA
- DB2
- FTP
- CA7
- Java
- MQ
- SAS
- Technical Support
- ITIL
- Sybase
- Technical Issues
- Tivoli
- Windows XP
- Oracle Sql
- User Acceptance
- Linux
- SOX
- System Enhancements
- Trouble Tickets
- UAT
- QA
- Perl
- ETL
- TSO
- XML
- PL/SQL
- SharePoint
- Data Warehouse
- Production Systems
- Control-M
Updated January 8, 2025
