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Senior program operations manager skills for your resume and career

Updated January 8, 2025
8 min read
Quoted experts
Karen Kus,
Nina Woodard
Below we've compiled a list of the most critical senior program operations manager skills. We ranked the top skills for senior program operations managers based on the percentage of resumes they appeared on. For example, 12.0% of senior program operations manager resumes contained metrics as a skill. Continue reading to find out what skills a senior program operations manager needs to be successful in the workplace.

15 senior program operations manager skills for your resume and career

1. Metrics

Metrics are quantitative assessment measures that are commonly used to evaluate, compare, measure, and track results, performance, or production. Business metrics are used to evaluate performance, compare results, monitor and assess the success or failure of various business processes, and track relevant data to improve business outcomes.

Here's how senior program operations managers use metrics:
  • Defined metrics and reporting used for reliability across Windows Division.
  • Established a framework for internal assessment of Operations efficiency through definition of Key Performance Indicators (metrics).

2. Project Management

Here's how senior program operations managers use project management:
  • Implemented several changes to streamline project management and design procedures to eliminate areas of redundancy and become more cost effective.
  • Established project management standards and delivered global project management solution across all functional business areas in all geographic locations.

3. Program Management

Here's how senior program operations managers use program management:
  • Delivered program management inputs for several Global Training and Logistics proposals to technical and cost volumes.
  • Spearheaded innovation and provided expertise on Agile program management methodology to other teams within Sun.

4. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how senior program operations managers use continuous improvement:
  • Skilled operational re-design, continuous improvement, cost management, cash flow improvements and supply chain solutions.
  • Lead and train staff in preparation for FAA audits, customer audits, and continuous improvement programs.

5. SR

Here's how senior program operations managers use sr:
  • Program Manager / Sr. Operations Manager / Sr.
  • Implemented an expedited PVT process to support a last minute schedule pull in request from sr. management while maintaining process integrity.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how senior program operations managers use logistics:
  • Manage and coordinate international logistics operations in support of US strategic objectives.
  • Performed analysis on transportation, logistics, brokerage and/or warehouse requirements.

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7. Process Improvement

Here's how senior program operations managers use process improvement:
  • Instituted process improvements that significantly enhanced departmental communications.
  • Analyzed, solved, and successfully implement process improvements and change management in Editorial Department.

8. Lean Six Sigma

Here's how senior program operations managers use lean six sigma:
  • Lean Champion, led site to attaining the highest lean six sigma evaluation score across all operations within 9 months.
  • Designed deal strategy and operation reviews for improved cycle times from 9 to 6 months using Lean Six Sigma methodologies.

9. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how senior program operations managers use sigma:
  • Drive related process re-engineering efforts, collaborating with other functions/teams and leveraging Six Sigma and other methodologies to drive best practice.
  • Led Executive Committee sponsored Six Sigma project on standardization of key business parameters and policies.

10. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how senior program operations managers use cloud:
  • Managed partner marketing and incentives, program operations, field team engagement, reporting, and WPC Cloud Champions Partner Lounge.
  • Landed new Customer Satisfaction survey to capture more Cloud Services revenue and standardization on new global process and tools.

11. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how senior program operations managers use risk management:
  • Documented repeatable tasks to ensure predictable performance and enhance the ability to perform risk management and mitigation.
  • Risk management successfully implemented across product to ensure on-time and on-budget launch.

12. Customer Satisfaction

Here's how senior program operations managers use customer satisfaction:
  • Increased the Customer Satisfaction index by 75 % through performing root cause/corrective actions in customer satisfaction data/complaints and process quality improvements.
  • Work stream owner for Consumer Software Support customer satisfaction surveys to redesign and consolidate 26 global surveys.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how senior program operations managers use hr:
  • Collaborated with Legal and HR employee demographic data presentations to executives.
  • Coordinated alignment and sequencing with Project Managers and Stakeholders leading projects for the HR Business Insight unit.

14. KPIs

Here's how senior program operations managers use kpis:
  • Evaluated and reported on KPIs to measure program effectiveness and value.
  • Output was rolled up to a leadership status report for projects, KPIs, and forecasting of project delivery timeline conformance.

15. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how senior program operations managers use product development:
  • Ensured alignment of organization's goals to product development, resulting in improved efficiency.
  • Develop proposal win strategies and product development partnerships with major sub-contractors and company resources.
top-skills

What skills help Senior Program Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior program operations manager resumes?

Karen KusKaren Kus LinkedIn profile

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What senior program operations manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young senior program operations managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a senior program operations manager stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all senior program operations managers possess?

Steven BauerSteven Bauer LinkedIn profile

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

What hard/technical skills are most important for senior program operations managers?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Job listings in supply chain management will typically list more technical skills than what can realistically be possessed by one person (SQL, Python, ERP, project management, etc.), but at a minimum, an applicant needs strong spreadsheet skills and at least some exposure to database management.
Do you want to know more?
Read more about what experts have to say about senior program operations manager

List of senior program operations manager skills to add to your resume

Senior program operations manager skills

The most important skills for a senior program operations manager resume and required skills for a senior program operations manager to have include:

  • Metrics
  • Project Management
  • Program Management
  • Continuous Improvement
  • SR
  • Logistics
  • Process Improvement
  • Lean Six Sigma
  • Sigma
  • Cloud
  • Risk Management
  • Customer Satisfaction
  • HR
  • KPIs
  • Product Development
  • PMO
  • NPI
  • Product Launches
  • Business Development
  • CRM
  • Program Operations
  • Business Process
  • Vendor Management
  • Architecture
  • Resource Management
  • ROI
  • ISO
  • Direct Reports
  • Issue Resolution
  • Lean Manufacturing
  • Manage Cross
  • Saas
  • ERP
  • OEM
  • Executive Leadership
  • Project Scope
  • Customer Support
  • Shared Services
  • QA
  • Lifecycle Management
  • SME
  • R
  • Cloud Computing
  • Cost Savings
  • DOD
  • Management System
  • Earned Value Management
  • Global Operations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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