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The differences between senior reliability engineers and product support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a senior reliability engineer, becoming a product support engineer takes usually requires 4-6 years. Additionally, a senior reliability engineer has an average salary of $121,562, which is higher than the $90,379 average annual salary of a product support engineer.
The top three skills for a senior reliability engineer include jenkins, azure and ruby. The most important skills for a product support engineer are product support, technical support, and troubleshoot.
| Senior Reliability Engineer | Product Support Engineer | |
| Yearly salary | $121,562 | $90,379 |
| Hourly rate | $58.44 | $43.45 |
| Growth rate | 10% | 2% |
| Number of jobs | 38,101 | 201,554 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 66% |
| Average age | 42 | 41 |
| Years of experience | 4 | 6 |
Senior reliability engineers are responsible for identifying and managing asset reliability risks that can cause a stoppage and delay of plant or business operations. They are responsible for monitoring production losses and high-maintenance cost assets and finding ways to reduce them. Other duties typically include working closely with project engineers to ensure the reliability of new and existing installations, participating in the final inspection of new installations, and providing input to plans aimed at mitigating and managing risks.
A product support engineer is responsible for resolving technical issues of end-users regarding the products and services offered by the company. Product support engineers conduct troubleshooting operations for system failures and write resolution reports for reference. They also support the product analysts in improving the product's features and processes to prevent the reoccurrence of defects and maintain optimal performance. A product support engineer designs automation procedures and runs multiple diagnostic tests to ensure high-quality outputs and avoid operational delays.
Senior reliability engineers and product support engineers have different pay scales, as shown below.
| Senior Reliability Engineer | Product Support Engineer | |
| Average salary | $121,562 | $90,379 |
| Salary range | Between $90,000 And $163,000 | Between $67,000 And $121,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Apple | |
| Best paying industry | Internet | Technology |
There are a few differences between a senior reliability engineer and a product support engineer in terms of educational background:
| Senior Reliability Engineer | Product Support Engineer | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 66% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Northwestern University | Northwestern University |
Here are the differences between senior reliability engineers' and product support engineers' demographics:
| Senior Reliability Engineer | Product Support Engineer | |
| Average age | 42 | 41 |
| Gender ratio | Male, 87.7% Female, 12.3% | Male, 80.7% Female, 19.3% |
| Race ratio | Black or African American, 4.3% Unknown, 3.9% Hispanic or Latino, 10.5% Asian, 15.5% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 13.0% White, 69.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 4% | 5% |