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Best senior service desk technician certifications
The best certifications for a senior service desk technician are Security 5 Certification, IT Information Library Foundations Certification (ITIL), and ITIL Foundation.
Senior service desk technician certifications demonstrate your competency as a senior service desk technician to employers. However, not all senior service desk technician certifications provide the same value.
Below is a list of the best senior service desk technician certifications. Obtaining a senior service desk technician certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for senior service desk technicians
| Rank | Senior service desk technician certification | Organization |
|---|---|---|
| 1 | Security 5 Certification | EC-Council |
| 2 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 3 | ITIL Foundation | HDI |
| 4 | Network 5 Certification | EC-Council |
4 best senior service desk technician certifications
1. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
3. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
What is the best certification for a senior service desk technician?
The best senior service desk technician certification is Security 5 Certification. The Security 5 Certification is awarded by the EC-Council.
Here's a bit more background on how to obtain this senior service desk technician certification:
- To become a certified Security 5 Certification, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 3 year.
The most common combination of senior service desk technician certifications include: Security 5 Certification, IT Information Library Foundations Certification (ITIL), and ITIL Foundation.
Online courses for senior service desk technicians to earn certifications
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