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Senior staffing manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical senior staffing manager skills. We ranked the top skills for senior staffing managers based on the percentage of resumes they appeared on. For example, 14.7% of senior staffing manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a senior staffing manager needs to be successful in the workplace.

15 senior staffing manager skills for your resume and career

1. Customer Satisfaction

Here's how senior staffing managers use customer satisfaction:
  • Ensured high degree of customer satisfaction by interpreting, developing and executing work plans to satisfy customer staffing and recruiting requirements.
  • Correspond with customers to ensure customer satisfaction.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior staffing managers use business development:
  • Assumed a lead role in business development and emphasizing direct hire placements.
  • Market all services to existing and new companies building business development.

3. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how senior staffing managers use hr:
  • Investigated workers compensation claims; maintained documentation for unemployment claims in database, and investigated other HR related claims.
  • Develop strong working relationships with departmental and HR managers to improve culture

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior staffing managers use customer service:
  • Mentored staffing managers/customer service representatives.
  • Managed ongoing engagements to deliver outstanding customer service to both clients and candidates.

5. Background Checks

Here's how senior staffing managers use background checks:
  • Complete company guidelines in compliance with federal and local employment laws including E-Verify, running background checks and completing drug screens.
  • Complete applicant interview, I-9 review, drug testing, background checks, E-Verify and new hire data entry.

6. Applicant Tracking Systems

Here's how senior staffing managers use applicant tracking systems:
  • Train peers by sharing recruiting best practices and providing accurate, thorough documentation on applicant tracking systems or other documentation tools
  • Entered, updated and retrieved applicant information in computerized applicant tracking systems.

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7. Career Guidance

Here's how senior staffing managers use career guidance:
  • Counseled/coached employees, providing career guidance, conducting exit interviews, managing co-employment issues, addressing benefit issues.
  • Arranged and conducted candidate interviews and assessments and maintained ongoing communication and career guidance.

8. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how senior staffing managers use healthcare:
  • Managed travel division nationwide staffing healthcare professionals.
  • Hired over 190 healthcare and EMR technologists single-handedly without outside vendors for Orange County expansion.

9. Reference Checks

Here's how senior staffing managers use reference checks:
  • Performed; all reference checks, background investigations, and drug testing as per customer's request.
  • Performed in-depth/behavioral interviewing, skill evaluations, back ground, credit, and reference checks.

10. Client Relations

Here's how senior staffing managers use client relations:
  • Manage client relations utilizing effective and persuasive sales practices, follow up and client for life perspective.
  • Develop client relations by conducting sales calls, site visits and safety investigations on a regular basis.

11. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how senior staffing managers use i-9:
  • Complete new hire packets including I-9 s, W4 s, and company new hire orientation.
  • Completed I-9 Verification and E-Verify along with in house drug screen.

12. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how senior staffing managers use cold calls:
  • Assist Physician Division with referring Physician job orders by cold calling upon local hospitals, urgent care clinics and private practices.
  • Established and implemented various effective recruiting techniques/strategies to recruit qualified candidates such as data mining, networking, and cold calling.

13. Unemployment Claims

Here's how senior staffing managers use unemployment claims:
  • Minimized TWC unemployment claims by accurate documentation of disciplinary actions.
  • Manage the unemployment reporting and documentation for unemployment claims.

14. SR

Here's how senior staffing managers use sr:
  • Started as Staffing Manager and was quickly promoted to Sr.
  • Promoted from Staffing Manager to Sr.

15. Recruitment Process

Here's how senior staffing managers use recruitment process:
  • Developed and prepared standardized recruitment process and created internal controls and AA/EEO reports for senior management.
  • Led strategic staffing team and managed full-scale recruitment processes/programs, internships and applicant tracking.
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List of senior staffing manager skills to add to your resume

Senior staffing manager skills

The most important skills for a senior staffing manager resume and required skills for a senior staffing manager to have include:

  • Customer Satisfaction
  • Business Development
  • HR
  • Customer Service
  • Background Checks
  • Applicant Tracking Systems
  • Career Guidance
  • Healthcare
  • Reference Checks
  • Client Relations
  • I-9
  • Cold Calls
  • Unemployment Claims
  • SR
  • Recruitment Process
  • Drug Screens
  • E-Verify
  • Career Fairs
  • Account Management
  • Interview Candidates
  • Drug Tests
  • EEO
  • HRIS
  • Employment Law
  • Linkedin
  • I9
  • ATS
  • Open Positions
  • Gross Profit
  • Business Relationships
  • PowerPoint
  • Performance Reviews
  • Monster
  • External Candidates
  • Repeat Business
  • Contract Positions
  • Executive Management
  • Facebook
  • Candidate Database
  • Ofccp
  • Direct Reports
  • Bill Rates
  • Permanent Placement
  • Selection Process

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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