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Service coordinator/case manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Rashmi Chordiya Ph.D.,
Dr. Rashmi Chordiya Ph.D.
Below we've compiled a list of the most critical service coordinator/case manager skills. We ranked the top skills for service coordinator/case managers based on the percentage of resumes they appeared on. For example, 18.8% of service coordinator/case manager resumes contained social work as a skill. Continue reading to find out what skills a service coordinator/case manager needs to be successful in the workplace.

15 service coordinator/case manager skills for your resume and career

1. Social Work

Here's how service coordinator/case managers use social work:
  • Appointed as covering social worker at Presbyterian Medical Center's skilled nursing facility.
  • Manage the activities of fifteen service coordinators, including registered nurses, licensed social workers, and other qualified professionals.

2. Comprehensive Assessments

Here's how service coordinator/case managers use comprehensive assessments:
  • Provided needs assessments, including written comprehensive assessment of person being served strengths, weaknesses, needs and desires.
  • Provide comprehensive assessment of client strengths and needs in all life domains.

3. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how service coordinator/case managers use community resources:
  • Located and accessed community resources for Medicaid Case Management consumers, and coordinated all respite services for providers/consumers.
  • Assist families in accessing benefits and services by providing information and education about community resources.

4. Service Coordination

Service coordination refers to the activities carried out by service coordinators that assist or support families to have better service and assure the rights and procedural safeguards and services authorized under the state. Service coordination is also an advocacy agency that focuses on developmental disabilities to help them have a comfortable life and achieve their goals. They are usually funded by state or organizations to provide some support and comfort to people with disabilities or the underprivileged.

Here's how service coordinator/case managers use service coordination:
  • Provide direct care management and/or service coordination maintaining accurate and verifiable documentation of all services rendered.
  • Develop individualized treatment plans consistent with assessment data, service coordination calls and interdisciplinary team input.

5. Crisis Intervention

Here's how service coordinator/case managers use crisis intervention:
  • Design and implement treatment plans, crisis intervention strategies, behavior modification, community outreach and advocacy.
  • Provided case management and crisis intervention to diverse population of children and families.

6. Medicaid

Here's how service coordinator/case managers use medicaid:
  • Maintained a complex caseload of individuals with development and/or physical disabilities and requested authorization for appropriate Medicaid waiver funded services.
  • Educated individual and families about available Medicaid services while advocating for their rights.

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7. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how service coordinator/case managers use mental health:
  • Provided Mental Health Case Management/Community Support to children, adolescents and families.
  • Provided ongoing services to persons with mental health and developmental disabilities.

8. Developmental Disabilities

Here's how service coordinator/case managers use developmental disabilities:
  • Linked and coordinated services for individuals with developmental disabilities, monitored annual state budget, and developed annual plans.
  • Maintained Person Directed Plans for individuals with intellectual and developmental disabilities as outlined in the Texas Administrated Code.

9. Management Services

Management services may refer to a number of supervisory duties depending on the type of work. A manager may be required to oversee a team of employees complete a series of tasks or monitor the quality of a product. Overall, any form of management involves supervising a worksite, whether this is a restaurant, grocery store, or manufacturing plant.

Here's how service coordinator/case managers use management services:
  • Evaluate members for case management services and determined appropriate level of care coordination/ management services for member.
  • Provided case management services by securing and monitoring entitlements and linkages of services for client caseload.

10. Substance Abuse

Here's how service coordinator/case managers use substance abuse:
  • Monitor and evaluate care and treatment of Participants in Substance Abuse Treatment.
  • Performed intake using assessment tools to determine, address and monitor problems/issues and progress demonstrated particular to substance abuse treatment.

11. Mental Illness

Here's how service coordinator/case managers use mental illness:
  • Work within a group outpatient residential facility for up to sixteen adults suffering from debilitating mental illnesses.
  • Collaborated with interdisciplinary team to assess and make referrals for residents with serious mental illness diagnosis.

12. Community Services

Community ѕеrvісе is аn unраіd activity in which аn individual оr grоuр еngаgеѕ tо bеnеfіt thе lосаl, nаtіоnаl оr glоbаl соmmunіtу. It іѕ also uѕеd as аn аltеrnаtіvе to imprisonment аnd іѕ intended tо connect offenders to the victim or society ѕо thаt they can undеrѕtаnd how their асtіоnѕ аffесt оthеrѕ.

Here's how service coordinator/case managers use community services:
  • Worked closed with consumers, their families, schools, institutions, other agencies, and health community services.
  • Facilitated smooth and successful transition of services through collaboration with local schools and community services at time of discharge.

13. Housing Assistance

Here's how service coordinator/case managers use housing assistance:
  • Provided housing initiatives that included: temporary rental/mortgage assistance, home ownership assistance, emergency housing assistance, and case management.
  • Interviewed new and continuing participants to explain rental assistance program policies, regulations, and determine eligibility for housing assistance.

14. Early Intervention

Here's how service coordinator/case managers use early intervention:
  • Discussed child s eligibility requirements for early intervention services with parent or guardian.
  • Service coordinator for early intervention services.

15. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how service coordinator/case managers use support services:
  • Coordinate various administrative support services for a fluid organization that emphasizes efficient delivery of health related issues.
  • Provided individual counseling and support services.
top-skills

What skills help Service Coordinator/Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on service coordinator/case manager resumes?

Dr. Rashmi Chordiya Ph.D.

Assistant Professor, Seattle University

The skills that stand out on Social Service Coordinator resumes are the soft/essential skills for managing relationships with clients and communities they serve. These include awareness of own and other's feeling and emotional needs, empathy- which is capacity and skill to see, hear, and understand the client's and communities needs and point of view, compassion which is ability and capacity to see other's pain and suffering and desire to alleviate it, and clear communication skills which includes the ability to speak and listen mindfully with loving-kindness. Social Service Coordinator skills are often high-level care and emotional work skills.

In addition, other skills that stand out include- technical skills to work with current technologies, to search effectively in search engines and distill social services information relevant to the clients, ability to discern and appropriately support clients in navigating social services, and ability to function with calm in time-sensitive situations.

What soft skills should all service coordinator/case managers possess?

Dr. Rashmi Chordiya Ph.D.

Assistant Professor, Seattle University

Empathy, cultural intelligence, emotional intelligence, self-awareness, ability to practice calm and loving-kindness with clients.

What technical skills for a service coordinator/case manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.
Do you want to know more?
Read more about what experts have to say about service coordinator/case manager

List of service coordinator/case manager skills to add to your resume

Service coordinator/case manager skills

The most important skills for a service coordinator/case manager resume and required skills for a service coordinator/case manager to have include:

  • Social Work
  • Comprehensive Assessments
  • Community Resources
  • Service Coordination
  • Crisis Intervention
  • Medicaid
  • Mental Health
  • Developmental Disabilities
  • Management Services
  • Substance Abuse
  • Mental Illness
  • Community Services
  • Housing Assistance
  • Early Intervention
  • Support Services
  • Community Agencies
  • Waiver Program
  • IFSP
  • Discharge Planning
  • Family Service Plan
  • Developmental Delays
  • Independent Living
  • State Regulations
  • Social Security
  • Medication Management
  • HMIS
  • Intellectual Disabilities
  • Management System
  • ISP
  • Client Service
  • Community Outreach
  • Financial Assistance
  • Service Delivery
  • Crisis Situations
  • HUD
  • IEP
  • Physical Therapy
  • Social Service Agencies
  • Mental Health Issues
  • Physical Disabilities
  • Individual Clients
  • Natural Supports
  • HIV
  • Medical Appointments
  • IPP
  • EI
  • CPS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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