Service desk agent demographics and statistics in the US
Service desk agent demographics research summary. Zippia estimates service desk agent demographics and statistics in the United States by using a database of 30 million profiles. Our service desk agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service desk agents after extensive research and analysis:
- There are over 23,714 service desk agents currently employed in the United States.
- 27.1% of all service desk agents are women, while 72.9% are men.
- The average service desk agent age is 36 years old.
- The most common ethnicity of service desk agents is White (51.2%), followed by Hispanic or Latino (19.9%), Asian (11.5%) and Black or African American (9.6%).
- Service desk agents are most in-demand in Los Angeles, CA.
- Albany, NY pays an annual average wage of $39,477, the highest in the US.
- In 2022, women service desk agents earned 99% of what men earned.
- Rhode Island is the best state for service desk agents to live.
- Service desk agents are 57% more likely to work at private companies in comparison to public companies.
On this page
Service desk agent demographics by:
Service desk agent gender statistics
27.1% of service desk agents are women and 72.9% of service desk agents are men.
- Male, 72.9%
- Female, 27.1%
Service desk agent gender ratio
| Gender | Percentages |
|---|---|
| Male | 72.9% |
| Female | 27.1% |
Service desk agent gender pay gap
Women earn 99¢ for every $1 earned by men
Male income
$24,878
Female income
$24,666
Service desk agent gender ratio over time
This data breaks down the percentage of men and women in service desk agent positions over time. Currently, 27.1% of service desk agents are female.
Service desk agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 71.54% | 28.46% |
| 2011 | 74.33% | 25.67% |
| 2012 | 74.81% | 25.19% |
| 2013 | 73.96% | 26.04% |
| 2014 | 73.50% | 26.50% |
| 2015 | 74.33% | 25.67% |
| 2016 | 71.06% | 28.94% |
| 2017 | 77.76% | 22.24% |
| 2018 | 75.53% | 24.47% |
| 2019 | 72.64% | 27.36% |
| 2020 | 76.55% | 23.45% |
| 2021 | 72.90% | 27.10% |
Service desk agent related jobs gender ratio
We compared service desk agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Desk Agent | 73% | 27% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service desk agent demographics by race
The most common ethnicity among service desk agents is White, which makes up 51.2% of all service desk agents. Comparatively, 19.9% of service desk agents are Hispanic or Latino and 11.5% of service desk agents are Asian.
- White, 51.2%
- Hispanic or Latino, 19.9%
- Asian, 11.5%
- Black or African American, 9.6%
- Unknown, 6.5%
- American Indian and Alaska Native, 1.3%
Service desk agent race
| Service desk agent race | Percentages |
|---|---|
| White | 51.2% |
| Hispanic or Latino | 19.9% |
| Asian | 11.5% |
| Black or African American | 9.6% |
| Unknown | 6.5% |
| American Indian and Alaska Native | 1.3% |
Service desk agent race and ethnicity over time
See how service desk agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service desk agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.31% | 10.84% | 8.24% | 17.98% |
| 2011 | 59.84% | 11.35% | 9.72% | 16.46% |
| 2012 | 60.55% | 10.00% | 7.93% | 18.10% |
| 2013 | 60.42% | 11.00% | 7.03% | 18.52% |
| 2014 | 59.62% | 11.11% | 8.27% | 17.67% |
| 2015 | 58.18% | 11.76% | 9.04% | 18.42% |
| 2016 | 57.03% | 11.88% | 8.88% | 18.71% |
| 2017 | 56.42% | 11.47% | 8.89% | 20.51% |
| 2018 | 57.41% | 11.09% | 8.13% | 20.78% |
| 2019 | 55.34% | 11.47% | 10.23% | 19.27% |
| 2020 | 54.39% | 9.87% | 9.43% | 22.17% |
| 2021 | 51.21% | 9.58% | 11.50% | 19.93% |
Service desk agent wage gap by race
According to our data, asian service desk agents have the highest average salary compared to other ethnicities. Black or african american service desk agents have the lowest average salary at $24,579.
| Ethnicity | Salary |
|---|---|
| Unknown | $24,876 |
| White | $24,604 |
| Black or African American | $24,579 |
| Asian | $25,498 |
| Hispanic or Latino | $24,844 |
Average service desk agent age
See how the average age of service desk agents varies based on ethnicity and gender.
Male
Female
Service desk agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 30.5 | 33.5 |
| Unknown | 33 | 45 |
| Asian | 37 | 38 |
| Hispanic or Latino | 30.5 | 27 |
| White | 30 | 36.5 |
| American Indian and Alaska Native | 42 |
Service desk agent age breakdown
The average age of service desk agents is 40+ years years old, representing 38% of the service desk agent population.
Service desk agent age breakdown
| Service Desk Agent Years | Percentages |
|---|---|
| 40+ years | 38% |
| 30-40 years | 25% |
| 20-30 years | 35% |
Service desk agent educational attainment
The most common degree for service desk agents is bachelor's degree, with 46% of service desk agents earning that degree. The second and third most common degree levels are associate degree degree at 37% and associate degree degree at 7%.
- Bachelor's, 46%
- Associate, 37%
- High School Diploma, 7%
- Diploma, 4%
- Other Degrees, 6%
Service desk agents by degree level
| Service desk agent degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 37% |
| High School Diploma | 7% |
| Diploma | 4% |
| Other Degrees | 6% |
Service desk agent jobs you might like
Service desk agent wage gap by degree level
According to the data, service desk agents with a Associate degree earn more than those without, at $25,161 annually. With a Bachelor's degree, service desk agents earn a median annual income of $25,122 compared to $24,829 for service desk agents with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $24,829 |
| Bachelor's Degree | $25,122 |
| Some College/ Associate Degree | $25,161 |
Service desk agent employment statistics
Most service desk agents work for a private in the technology industry.
Company size where service desk agents work
Below, you can see the size of companies where service desk agents work.
Service desk agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 39% |
Service desk agent jobs by company type
Employees with the service desk agent job title have their preferences when it comes to working for a company. For instance, most service desk agents prefer to work at private companies over public companies.
Service desk agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 34% |
| Private | 57% |
| Government | 4% |
Service desk agent jobs by industry
The most common industries for service desk agents are technology, professional and finance.
Service desk agent industry statistics
| Industry | Percentages |
|---|---|
| Technology | 22% |
| Fortune 500 | 17% |
| Professional | 9% |
| Finance | 7% |
| Retail | 6% |
| Health Care | 5% |
| Manufacturing | 4% |
| Hospitality | 4% |
| Education | 4% |
| Media | 3% |
| Transportation | 3% |
| Government | 3% |
| Telecommunication | 3% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Service desk agent turnover and employment statistics
Service desk agent unemployment rate over time
The unemployment rate for service desk agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service desk agent unemployment rate by year
| Year | Service desk agent unemployment rate |
|---|---|
| 2010 | 11.56% |
| 2011 | 10.81% |
| 2012 | 9.63% |
| 2013 | 10.19% |
| 2014 | 7.79% |
| 2015 | 8.09% |
| 2016 | 6.06% |
| 2017 | 6.31% |
| 2018 | 5.47% |
| 2019 | 5.37% |
| 2020 | 10.68% |
| 2021 | 11.49% |
Average service desk agent tenure
The average service desk agent stays at their job for 1-2 years, based on the 920 service desk agents resumes in Zippia's database.
Service desk agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 33% |
| 3-4 years | 11% |
| 5-7 years | 17% |
| 8-10 years | 4% |
| 11+ years | 4% |
Service desk agent LGBT ratio compared to similar jobs
Review the percent of service desk agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Membership Specialist | 7.19% | 45,371 |
| File Clerk | 8.60% | 66,383 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Product Assistant | 11.16% | 57,518 |
| Service Desk Agent | 12.65% | - |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Similar service desk agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Membership Specialist | 7.19% | 45,371 |
| File Clerk | 8.60% | 66,383 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Product Assistant | 11.16% | 57,518 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Foreign languages spoken by service desk agents
The most common foreign language among service desk agents is Spanish at 60.5%. The second-most popular foreign language spoken is German at 10.5% and French is the third-most popular at 7.9%.
- Spanish, 60.5%
- German, 10.5%
- French, 7.9%
- Portuguese, 5.3%
- Icelandic, 2.6%
- Other, 13.2%
Service desk agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.5% |
| German | 10.5% |
| French | 7.9% |
| Portuguese | 5.3% |
| Icelandic | 2.6% |
| Other | 13.2% |
