Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Service support supervisor skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Andrew Gilliam
Below we've compiled a list of the most critical service support supervisor skills. We ranked the top skills for service support supervisors based on the percentage of resumes they appeared on. For example, 20.9% of service support supervisor resumes contained customer service as a skill. Continue reading to find out what skills a service support supervisor needs to be successful in the workplace.

15 service support supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service support supervisors use customer service:
  • Oversee daily operations and supervise receptionists and physicians to ensure operational efficiency and excellent customer service at all times.
  • Managed all customer service support functions for a three-state utility and handled state regulatory operations staff relationships.

2. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how service support supervisors use support services:
  • Assist Sup Support Services with receptionist observational audits to assure proper scripting and regulation of member identification are properly maintained.
  • Conduced biweekly goal evaluation meetings and prepared annual performance appraisals to review job accomplishments and objectives with Support Services staff.

3. Patients

Here's how service support supervisors use patients:
  • Collaborated as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status.
  • Returned patients calls about medical staff decisions concerning patient s medical issues/concerns and medication refill request.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service support supervisors use data entry:
  • Supervised laboratory support operations for Accessioning and Data Entry departments for over 75 employees.
  • Maintained records and reported results via various data entry terminals and automated data systems.

5. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how service support supervisors use direct supervision:
  • Direct supervision of all Debt Service A/R and A/P operations for the department; staff of seven.
  • Intern for six months of providing direct supervision to the technical staff, within our department.

6. Social Work

Here's how service support supervisors use social work:
  • Consult with Director and upper management (Social Worker Program Manager) in budgetary needs for Transportation Department.
  • Supervised team of eleven staff, including social workers, bereavement counselors and chaplains.

Choose from 10+ customizable service support supervisor resume templates

Build a professional service support supervisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your service support supervisor resume.

7. Process Improvement

Here's how service support supervisors use process improvement:
  • Coordinated ongoing process improvement efforts; maintained licensing and accreditation standards; coordinated training programs for technical staff.
  • Evaluated and managed process improvements as it related to the support of the Field Administration including all corporate initiatives.

8. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how service support supervisors use performance reviews:
  • Prepared, reviewed, and approved performance reviews for subordinate employees and established objectives and criteria for future measurement.
  • Prepared annual performance reviews for direct reports and recommended salary adjustments.

9. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how service support supervisors use logistics:
  • Utilized logistics expertise and inventory management methods to provide appropriate levels of inventory and supplies for station operations.
  • Handled customer and service order logistics and escalations.

10. Direct Reports

Here's how service support supervisors use direct reports:
  • Manage twelve direct reports consisting of Telephony Service and Support Representatives and Tier 2 Technical Representatives.
  • Developed three direct reports who assumed increased job responsibilities.

11. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how service support supervisors use performance evaluations:
  • Performed disciplinary hearings for participants and also facilitated performance evaluation for staff members.
  • Track all assigned and turned in documents providing statistics for performance evaluations.

12. Customer Satisfaction

Here's how service support supervisors use customer satisfaction:
  • Assist management and physicians in maintaining the highest degree of operational performance and customer satisfaction.
  • Maintain a high level of internal customer satisfaction by using professional, positive communication skills.

13. Performance Management

Here's how service support supervisors use performance management:
  • Performed human resources functions including the hiring, training, scheduling, payroll, and coaching & performance management of staff.
  • Provided guidance and counseling to staff of eight, conducting performance management reviews and implementing changes for more efficient departmental processes.

14. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how service support supervisors use technical support:
  • Connected with international clients in a remote environment to provide technical support.
  • Facilitated customer resolution for escalated calls to engage the necessary technical support.

15. Performance Standards

A performance standard is an expected level of quality that must be met for a process, procedure, or goal to be considered successful or complete. They can be found across a variety of industries including everything from product testing to educational testing.

Here's how service support supervisors use performance standards:
  • Establish performance standards, evaluating performance, coordinating professional development and related programs.
  • Developed performance standards including monthly scorecards resulting in increased department and staff accountability.
top-skills

What skills help Service Support Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young service support supervisors need?

Andrew GilliamAndrew Gilliam LinkedIn profile

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
Do you want to know more?
Read more about what experts have to say about service support supervisor

List of service support supervisor skills to add to your resume

Service support supervisor skills

The most important skills for a service support supervisor resume and required skills for a service support supervisor to have include:

  • Customer Service
  • Support Services
  • Patients
  • Data Entry
  • Direct Supervision
  • Social Work
  • Process Improvement
  • Performance Reviews
  • Logistics
  • Direct Reports
  • Performance Evaluations
  • Customer Satisfaction
  • Performance Management
  • Technical Support
  • Performance Standards
  • Disciplinary Actions
  • Computer System
  • Performance Appraisals
  • Administrative Functions
  • Radiology
  • Training Programs
  • Staff Training
  • Property Management
  • Developmental Disabilities
  • Departmental Policies
  • Customer Support
  • HR
  • Provides Supervision
  • Customer Issues
  • Medicaid
  • Staff Development
  • Technical Issues
  • Inventory Control
  • Troubleshoot
  • Call Monitoring
  • Office Equipment
  • Customer Complaints
  • SLA
  • Quality Standards
  • Call Handling
  • Windows
  • QA
  • Professional Development
  • PowerPoint
  • FDA
  • Arbitration
  • Blackberry
  • Call Center Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs