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Shift operations manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical shift operations manager skills. We ranked the top skills for shift operations managers based on the percentage of resumes they appeared on. For example, 11.3% of shift operations manager resumes contained lean six sigma as a skill. Continue reading to find out what skills a shift operations manager needs to be successful in the workplace.

15 shift operations manager skills for your resume and career

1. Lean Six Sigma

Here's how shift operations managers use lean six sigma:

Introduced and implemented Lean Six Sigma tools to a unionized manufacturing site
Integrated Lean Six Sigma Line Lead with 24/7 responsibility for the implementation of IL6S for a Deli Shaved packaging line.

2. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how shift operations managers use logistics:

Lead a team of highly engaged logistics professional ensuring tactical management of critical inter-terminal transportation.
Managed warehouse budget and all forecasting and spending within logistics.

3. Process Improvement

Here's how shift operations managers use process improvement:

Initiated process improvement activities that enhance overall effectiveness and seeks ways to improve human resource and other management processes.
Devised and implemented process improvements directly related to storage, replenishment, order filling and loading of merchandise.

4. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how shift operations managers use safety procedures:

Implement technical knowledge, equipment documentation, safety procedures to produce tin-plated coils.
Implemented and maintained safety procedures within facility based on ISO principles.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how shift operations managers use customer service:

Increase productivity per hour by ensuring engineered labor standards are achieved, resulting in reduced operational expenses and exceptional customer service.
Developed and implemented procedures and measures ensuring quantity and quality of customer service of all associates after completion of training.

6. OSHA

Here's how shift operations managers use osha:

Minimize work environment hazards and work-related injuries through ensuring compliance with company procedures and OSHA regulations.
Ensured adherence to code of conduct, rules of behavior, OSHA standards, and state/federal laws.

7. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how shift operations managers use continuous improvement:

Provide senior management with monthly performance reports, including action items and continuous improvement plans.
Organize and facilitate team meetings to achieve continuous improvement process.

8. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how shift operations managers use sigma:

Improved safety, quality and productivity using Six Sigma methodology.
Complete Six Sigma project to reduce identified product loss by 50% and save $30,000 year.

9. Lean Manufacturing

Here's how shift operations managers use lean manufacturing:

Used Lean manufacturing tools to redesigned order pulling procedure.
Certified Lean Manufacturing trainer in the areas of SMED, Value Stream and 5's.

10. WMS

A WMS, warehouse management system, is an application software solution tool utilized to coordinate, control, automate and manage a company's warehouse operations and processes. WMS optimizes the supply chain process by maximizing warehouse efficiency, thereby eliminating errors.

Here's how shift operations managers use wms:

Take immediate action to resolve any WMS problems that could impact daily labor standards & timely completion of shift requirements.
Improved Reclamation Overstock Return Receiving and Stocking Processes by 10% through improved floor layout and maximizing WMS algorithms.

11. Performance Management

Here's how shift operations managers use performance management:

Developed a performance management system program with overall organizational strategy.
Assist with the training and development of staff, including interviewing, hiring and performance management.

12. Shipping Receiving

Here's how shift operations managers use shipping receiving:

Truck driver Warehouse(shipping receiving) Computer(windows)

13. Production Reports

Here's how shift operations managers use production reports:

Performed administrative activities such as scheduling crews, completing production reports and conducting safety conversations and meetings.
Prepare BPH, load average, special account and daily production reports as well as facility safety audits.

14. Shift Operations

Here's how shift operations managers use shift operations:

Coordinate ramp shift operations activities through subordinate supervisors.
Managed all third shift operations, including shipping and receiving departments which consisted of 75 team members and five section supervisors.

15. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how shift operations managers use quality standards:

Examine the product against quality standards to identify defects and cosmetic imperfections.
Inspected finished products and ensured high quality standards were met.

What skills help Shift Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on shift operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What shift operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young shift operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a shift operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all shift operations managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of shift operations manager skills to add to your resume

The most important skills for a shift operations manager resume and required skills for a shift operations manager to have include:

Lean Six Sigma
Logistics
Process Improvement
Safety Procedures
Customer Service
OSHA
Continuous Improvement
Sigma
Lean Manufacturing
WMS
Performance Management
Shipping Receiving
Production Reports
Shift Operations
Quality Standards

Direct Reports
Disciplinary Actions
Direct Supervision
PC
Cleanliness
Customer Satisfaction
Warehouse Operations
Inventory Control
Payroll
Human Resources
KPIs
Data Entry
Collective Bargaining
Performance Appraisals
Employee Engagement

Production Schedules
Center Management
Safety Program
AS400
GMP
Performance Reviews
Business Demands
OS
Computer Operations
Business Objectives
Safety Training
Plant Operations
Emergency Situations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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