ShipBob jobs in Cicero, IL

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Overview: ShipBob is looking for a Senior Director, Merchant Success to lead our team of supply chain experts who serve as strategic partners to our most important customers. This role is responsible for scaling a high-performing, consultative team delivering long-term value and operational excellence within our Enterprise and Upper Mid-Market merchant segments. The Senior Director will oversee the team responsible for the post-sale customer relationships focused on proactive, insight-led partnerships. The ideal candidate will have a successful track record in full lifecycle success management within the enterprise merchant space, with an emphasis on driving engagement, adoption, and customer advocacy. This role reports to the VP, Merchant Success. What you'll do: Oversee the Enterprise and Upper Mid-Market Merchant Success teams, overseeing the satisfaction, retention, and growth of ShipBob's highest-value customers. Set the vision and strategy for managing complex, strategic accounts, ensuring your team delivers proactive, consultative partnerships that drive retention, growth, and advocacy. Foster a high-performance, people-first culture focused on accountability, collaboration, and continuous improvement. Coach and develop leaders within your team, empowering them to manage C-suite relationships, navigate escalations, and deliver exceptional operational outcomes for our largest merchants. Monitor customer health metrics and guide your team in turning insights into actionable strategies that improve merchant experience and business results. Build frameworks and processes that enable your team to handle nuanced, one-off deals while translating those learnings into scalable programs and repeatable solutions. Partner with senior leadership and cross-functional teams to shape global operating models, ensuring consistency in engagement standards, playbooks, and performance expectations. Work with leadership peers to establish a unified, global operating model, ensuring consistent processes, playbooks, merchant engagement standards, and performance expectations that are aligned to the Global Merchant Success framework. Partner closely cross-functionally with various teams including Operations and Revenue to deliver a seamless experience for merchants. Directly support complex escalations, lending leadership oversight and team coaching to efficiently and effectively mitigate merchant risk. Inform and shape product, policy, and process changes by proactively identifying and advocating for both merchant and ShipBob needs and priorities. Additional duties and responsibilities as necessary. Who you are: A strategic, customer-obsessed leader with 10+ years of experience in Customer Success or Account Management, ideally within the logistics or e-commerce space. Demonstrated track record of exceeding targets and delivering exceptional commercial outcomes for your customers and organization. Known for having a bias towards action and being resilient, especially in high-growth, high-change environments. Skilled at developing talent and building high-performing, values-aligned teams that thrive on shared accountability. Naturally collaborative with a track record of working across functions to unlock value and improve customer outcomes. Calm and confident in the face of change; you're excellent at managing ambiguity and rallying teams through evolving priorities. Comfortable operating at the executive level-you bring strong presence, credibility, and communication skills to C-suite conversations, strategic planning sessions, and high-stakes escalations. Decisive and thoughtful; you demonstrate solid decision quality and use data to inform direction without getting stuck in analysis paralysis. Exceptional at planning and aligning team efforts with broader company goals-translating strategy into execution at scale. Deeply customer-focused, with an instinct for putting yourself in the merchant's shoes and advocating on their behalf. Comfortable influencing at every level of the organization, with strong executive presence and communication skills. Someone who delivers results through others, with a deep commitment to empowering teams, exceeding goals, and growing the business. Ability to travel up to 15%. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $173,077 - $288,461. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: ShipBob is hiring an Account Executive - Mid Market that will add tremendous value to larger merchants that are ready to make their supply chain strategy a competitive advantage. You will be a value-add matchmaker between ShipBob's global capabilities and the growth goals of Mid-Market Merchants. We have just scratched the surface of our total addressable market, so the right high-performing seller will have the chance to build, manage, and deliver a significant book of business. You will exercise your discretion to negotiate contract terms as well as work cross functionally to provide full stack operations, pricing, and product solutions. This role reports to the Director, Sales - Mid Market. What you'll do: Creatively connect with potential customers, both self-sourced and pre-vetted by the Business Development or Partnerships team, to understand the Merchant's goals and determine a mutual fit. Work with Sales Engineer to construct a full stack solution for potential customers. Work with pricing and analytics teams to ensure competitive pricing while maintaining positive margins. Identify the nuances of customer's business and consult on partners and integrations which could help facilitate a partnership with ShipBob as well as greater efficiencies for the business. Follow Mid-Market Sales Process, keeping up with any iterations made by the business. Move customers efficiently through the sales process, ensuring all expectations are properly set and understood. Negotiate contract terms and general partnership agreements. Have a thorough understanding of both our tech offerings and Operational capabilities. Maintain an updated, clean and thorough pipeline to ensure proper forecasting and up to date CRM notes so account status is clear. Provide feedback to management to continue to improve the sales process and Merchant experience. Facilitate proper handoff to the post sales team. Additional duties and responsibilities as necessary. What you'll bring to the table: At least 5+ years of Account Executive sales experience closing complex deals with an average deal size >$1M. Demonstrated experience managing cross-functional stakeholders and clients through a 6-12-month sales cycle. A network of contacts and relationships in the Mid-Market e-commerce space built on your trusted reputation. Track record of helping e-commerce merchants expand into international markets is a plus. Excellent verbal and written communication skills Excellent organizational skills, both for yourself and others involved in bringing in new business. Ability to quickly build trust and confidence to understand client needs and successfully navigate the negotiation process. Ability to report, and utilize, insights using a CRM and other tools to ensure efficient Sales Operations. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $112,500 - $125,000 for this role. The full base pay range for this position in our architecture is $101,775 - $169,625. In addition to base salary, the role includes the opportunity to receive and/or earn sales incentives based on Company's plans and in accordance with Company's policies. #LI-MW1 We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Hours/Shift: 8:00am-4:30pm Monday-Friday (may change due to travel) Location: Bolingbrook, IL Role Description: The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. What you'll do: Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources. Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. Determine root cause of inventory adjustments and lead efforts to correct. Perform audits or other actions requested by merchants within the site. Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. Communicate updates and relay important operational information about merchants directly to OSS Area Manager. Present weekly performance reports during business review with leaders from partner fulfillment center. Comply with all food safety and compliance policies and regulations. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. Other duties/responsibilities as necessary. What you'll bring to the table: 2+ years of experience with ICQA processes in a 3PL or warehousing environment. Proficiency with Warehouse Management System software. Experience using an RF Scanner preferred. Demonstrated ability to work independently without direct supervision on-site. Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. Excellent time-management and prioritization skills. Excellent attention to detail. Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. Comfortable in a fast-paced and highly adaptive environment. Ability to lift 50 lbs. without any health limitations. Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs. Able to bend, stoop, reach above, and push/pull frequently. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance 401K Match Paid Time Off & Sick Time Off Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Title: Fulfillment Associate 1st shift Sun 7am-3:30pm Mon-Thurs 8am-4:30pm 2nd shift Mon-Fri 5pm-1:30am If you're looking to be at the forefront of disrupting the ecommerce industry, wanting to make your mark and be continuously challenged to grow, your time has come. ShipBob is recognized as #1 on Crain's 2020 “Fast 50” list of the fastest-growing companies in Chicago & Inc.5000 top 500 companies with the most proven track records. With this growth, we are looking for top talent to help us reach the next level. Role Description: Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee's success in their career. About Us: ShipBob is a tech enabled 3PL that partners with over 4,200+ e-commerce businesses to help them be more successful online. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. As one of the fastest growing tech companies in Chicago with over $130M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. To help us meet this standard, we are scaling our entire team and looking for people who share our core values and have an entrepreneurial mindset. About You: At ShipBob, we're looking for individuals who embody our core values: Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day. Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door. Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved. Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution. Be Safety Minded. It's not just talk; it's the way you work. What You'll Do: As an associate you will be working within one of several teams: Receiving: This team accepts our customers' new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are receiving owned as well. Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. What You'll Bring To The Table: Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time Ability to lift up to 50 lbs without restriction Able to stand and walk continuously during and up to a 8-10 hr shift Able to bend, stoop, reach above, and push/pull frequently May be required to help out in other departments as needed You're willing to get your hands dirty to get a task completed You have the ability to adapt to change quickly You are extremely detailed oriented Ability to quickly understand new processes and identify operational opportunities You're looking to get your foot in the door with a rapidly growing start-up company Previous warehouse experience is not required. You will go through a 7 day training program! Must be 18 or older We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Perks and Benefits: Medical, Dental, Vision & Basic Life Insurance Variety of voluntary benefits, such as: short term disability Weekly paychecks & Wage Progression Program KinderBob Daycare Stipend program Paid Time Off & Sick Time Off Referral Bonus Program Fun Culture >>> Check us out on Instagram Reports to: Area Manager Classification: Hourly/Non-Exempt ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: We are seeking a highly skilled Principal DevOps Engineer to lead our DevOps initiatives, drive automation, and optimize a global cloud infrastructure. This role is ideal for an experienced professional who thrives in designing and maintaining scalable, secure, and cost-efficient CI/CD pipelines, Kubernetes clusters, and modernized cloud-based systems. This role reports to the Director, Platform Engineering. What you'll do: Design robust, scalable, highly available global cloud architectures that meet business requirements and align with industry best practices. Have extensive hands-on experience with Azure, Kubernetes (AKS), Helm, and Docker containerization. Oversee the design, implementation and optimization of CI/CD pipelines to facilitate automated testing, deployment and monitoring of applications and infrastructure. (GitHub Actions) Have a solid understanding of networking, security, and compliance in cloud environments. Automate infrastructure provisioning with tools like Terraform, Ansible, or similar IaC frameworks. Establish best practices for observability, logging, alerting and monitoring using tools like Prometheus and Grafana. Be experienced with scripting and automation. (Python, Bash, Go, or similar). Champion collaboration with teams across the company to identify DevOps needs and deliver solutions to advanced technology goals that improve developer experience and release velocity. Have a background in compliance-heavy industries and integrating audit requirements with security standards and industry best practices. (SOC2, ISO 27001, etc.). Provide escalation assistance as required to resolve any technology stack related issues that may arise. Coach and mentor team members on best practices and standards in DevOps. Have familiarity with new industry trends in DevOps tools and concepts. Additional duties and responsibilities as necessary. What you'll bring to the table: Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred. 10+ years of experience in DevOps or related fields, with at least 5 years in an architecture role. Extensive experience with Microsoft Azure Stack, including Azure Kubernetes Service (AKS), and other Azure cloud services. Demonstrated experience in managing and transitioning from monolithic to scalable, distributed architectures across multiple regions. Excellent understanding of CI/CD pipelines (GitHub), infrastructure as code (IaC), and automation tools such as Terraform, Ansible, or equivalent. Solid experience with containerization technologies like Docker and Kubernetes. Sound knowledge of networking, security, and compliance in a global cloud environment. Exceptional problem-solving skills and the ability to manage complex projects with multiple stakeholders. Excellent communication and interpersonal skills. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $201,002 - $335,004. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: The Portfolio Success Manager (PSM) brings premier account management strategy to their portfolio of enterprise level merchants at ShipBob. A PSM focuses on driving expansion solutions domestic and international, building executive level relationships and trusted partnership, and managing an account team and processes for smooth business operations. Their mission is not only to provide a world-class merchant experience, but also strategies and relationships that are built to last. A PSM will need to be comfortable running strategic in-person business reviews, innovating both externally with the client and internally within ShipBob to help the organization evolve with our top client's needs. Success for a PSM is building a robust account team and processes with SOPs and reporting capabilities, run and close complex expansion deals, and develop relationships and close partnership contracts at an executive level. This role reports to the Senior Manager, Merchant Success. What you'll do: Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience. Manage a book of high revenue clients and grow their business within ShipBob. Source and close expansion deals within your merchant book of business. Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants. Collaborate cross departmentally with multiple stakeholders. Coach and build an effective account team to elevate the merchant experience through best-in-class communication, process management, and de-escalation. Analyze merchant supply chains to identify performance opportunities, efficiencies, and risk mitigation strategies. Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business. Experience with data analytics - reviewing and utilizing data to make decisions. Additional duties and responsibilities as necessary. What you'll bring to the table: 8-10 years of experience in sales and merchant services in a related industry. Experience in ecommerce preferred. Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives. Established ability to negotiate and deliver contractual partnership deals. Demonstrated ability to manage and foster a positive team culture. Ability to build consultative and executive-level customer relationships. Excellent conflict resolution abilities and negotiation experience. Advanced written and verbal communication skills. Desire to work in a fast-paced environment. Advanced experience in Microsoft Office Suite. This role will require up to 15% of travel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: 400 Smoketree Plaza, North Aurora, IL 60542 Schedule: Tuesday - Saturday, 4p-12am Compensation: $20.25/hr Role Description: This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA. What you'll do: Investigate inventory discrepancies reported by the Operations team. Perform physical inventory cycle counts and reconcile inventory variances. Communicate updates and relay important operational information about clients directly to ICQA Lead. Resolve merchant facing requests around inventory related issues. Comprehension of cycle counts and inventory control processes according to written SOP's. Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. Additional duties and responsibilities as necessary. What you'll bring to the table: Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion. Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances. Possesses effective written and verbal communication skills; displays reading comprehension skills. Displays the ability to multitask and handle multiple issues at the same time without stress. Displays attention to details. Ability to lift up to 50 lbs without any health limitations. Able to stand and walk continuously during and up to an 8-10hr shift. Able to bend, stoop, reach above, and push/pull frequently. May be required to flex into other departments as needed. Perks and Benefits: Medical, Dental, Vision & Basic Life Insurance 401K Match Weekly paycheck with paid overtime eligibility Pay Progression Program Paid Time Off & Sick Time Off Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) #LI-DNI We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: ShipBob is looking for a Senior Manager, Merchant Success to lead our team of high-performing Merchant Success Managers who serve as strategic partners to ShipBob's Enterprise and Upper Mid-Market customers operating across ecommerce and retail fulfillment channels. The Senior Manager will drive customer outcomes through proactive consultation, and operational excellence, ensuring our merchants succeed as they scale through omnichannel growth. This leader will coach, develop, and enable a team focused on value realization, product adoption, and executive relationship expansion. You will guide your team through complex escalations, omnichannel requirements, margin health initiatives, and revenue expansion opportunities. The ideal candidate brings experience in customer success, supply chain, ecommerce operations, or a related commercial leadership role, with a track record of managing strategic accounts and building teams that consistently exceed targets. This role reports to the Director, Merchant Success. What you'll do: Directly manage, coach, and develop a team of Merchant Success Managers (MSMs) supporting ShipBob's largest, strategic Upper Mid-Market accounts. Foster a high-performance, people-first culture focused on accountability, collaboration, and continuous improvement. Conduct regular 1:1s, pipeline/health reviews, coaching sessions, and career development planning. Own team performance across gross and net revenue retention, cross-sell pipeline influence, risk mitigation, and margin health. Support and guide negotiations, renewals, and escalated conversations with executive stakeholders. Partner cross-functionally to shape customer strategies and solutions across Operations, Product, and Revenue. Guide your team in building strategic success plans, business reviews, and executive engagement plans focused on delivering customer value. Act as senior escalation point and coach MSMs to improve resolution strategies and stakeholder communication. Oversee credit escalations and margin considerations with sound commercial judgment and alignment to ShipBob policies. Identify, implement, and refine processes and playbooks that enable proactive, insight-led merchant engagement. Additional duties and responsibilities as necessary. What you'll bring to the table: Experience in Customer Success, Account Management, Supply Chain, Logistics, or Ecommerce Operations-supporting mid-market or enterprise customers. Experience managing and developing high-performing Success or Account teams. Excellent business acumen with the ability to interpret P&L impact, pricing levers, and margin considerations. Skilled in leading escalations, influencing at the executive level, and navigating ambiguous situations with clarity and confidence. Thrives in a high-growth, evolving environment with a bias toward action and continuous improvement. Able to translate strategy into operational execution and measurable outcomes. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Must be located in the Chicago/Midwest area. This is a 100% on-site role, with time spent at a partner location or ShipBob Innovation Center. Role Description: The Operations Implementation Manager will join ShipBob's growing Supply Chain team responsible for understanding the unique strategic needs of each of our clients and delivering value to help facilitate their growth and success. This person will be responsible for managing the complex needs of one of our largest Powered By merchants, ensuring that each sub-account (the merchant's customers) is onboarded into the ShipBob operational ecosystem with the best experience. This role reports to the Sr. Manager, Operations Implementation, who also serves as the backup for this role. What you'll do: Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally. Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging. Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective. Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations. Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments. Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes. Comply to all food safety and compliance policies and regulations. Additional duties and responsibilities as necessary. What you'll bring to the table: Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management. Experience interfacing with Merchants/Suppliers/External 3rd Parties. High EQ and natural interpersonal skills. A connector and expert communicator who will 'close the distance' between Operations, our merchants and internal stakeholders. Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. Solid program management skills and ability to run multiple projects simultaneously. Experience with PowerBI and Microsoft Excel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $95,000 - $115,000 for this position. The full base pay range for this position in our compensation architecture is $89,235 - $148,725. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: As a Solutions Architect I at ShipBob, you will be an essential part of the go-to-market team for one of our most important initiatives, apps and integrations, with leading ecommerce-focused technologies and marketplaces around the world. You will act as the technical advisor and/or project manager for both our partnership-driven and custom integrations. In addition, you'll work hand-in-hand with our sales team to ensure custom integrations for large customers go smoothly, working with some of the most exciting brands in ecommerce. The role is heavily project-based, and thus project management experience is crucial for success. The ideal candidate will be comfortable selling directly to customers and positioning solutions around their needs, but also will be able to troubleshoot issues based on deep understanding of ShipBob and upstream systems. Please note this role is not a technical support role, nor is it a product manager role. Rather, this role will be responsible for helping our sales and partnerships teams go from "0 to 60mph" across apps and integrations. This role reports to the Manager, Solutions Engineering. What you'll do: Support our sales team for custom integration build outs for large merchants. Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping. Build RFPs (request for proposal) for custom work needed for customers to send to SI partners. Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base. Interface directly with customers to collect user requirements and system documentation. Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed. Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget. Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob's API. Other duties/responsibilities as necessary. What you'll bring to the table: 3+ years' experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management). 3+ years' experience with integration development, APIs or IPaaS systems. Experience building out complex code (ideally, using JavaScript) An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support. Outstanding analytical and decision-making skills that provide structure to complex and ambiguous situations. Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization. Ecommerce experience and shipping/logistics experience is a plus. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary of $120,000 for this role. The full base pay range for this position in our compensation architecture is $90,630 - $151,050. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Title: Area Manager, Fulfillment Operations (Transportation Focus) Location: 400 Smoketree Plaza, North Aurora, IL 60542 Shift: 4:30pm - 2:00am, Monday - Friday (with rotation as needed) Role Description: We are seeking an energetic and experienced Area Manager to further support our transportation expansion. In this role you will be responsible for overseeing the day-to-day operations and relations for all local primary transportation services in and around the Fort Worth, TX market. Duties and responsibilities will follow: Dedicated freight runs, pick-up and drop off of packages to our final mile carrier partners, while supporting internal operations around receiving and stowing. ShipBob's goal is to provide a cost-effective transportation solution that maximizes driver / trailer utilization, enhances on-time pickup/deliveries, while exceeding our overarching productivity and merchant expectations. As a vital member of our team, you'll be responsible for interacting with delivery drivers and local dispatch (both freight and final mile), sales, transportation management, and multiple shift warehouse personnel. This role reports to the General Manager. The backup for this role is the General Manager. What you'll do: Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals. Monitor and manage daily delivery schedules, optimize routes, and address any disruptions or delays. Work with a network of local and national carriers to ensure timely and cost-effective transportation solutions. Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals. Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing. Enforce all safety regulations and procedures within the transportation area to ensure a smooth and safe workflow. Oversee yard operations, including tracking inbound (IB) and outbound (OB) trailers to maintain organized logistics. Review weekly work forecasts and identify productivity requirements to meet overall building objectives. Final Mile Sort Center In support of transportation management, monitor forecasted volumes to ensure sufficient daily carrier pick-up / drop off capacity. Leverage dedicated freight capacity, route and manage local final mile direct inject runs. Ensure all carrier pick-ups from the West Coast ShipBob Sort Center and drop-offs at local final mile carrier sort centers meet critical injection times so that packages make sort as expected. Report on time pick-up and/or on time drop offs relative to carrier acceptance scans to track performance and make adjustments to route and/or carrier scheduled pick-up times when needed. Escalate carrier performance issues to Carrier Managers. Investigate and resolve operational issues, conduct root cause analysis, and implement corrective actions to prevent future occurrences. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Work closely with departments such as receiving, shipping, and warehouse management to coordinate logistics and address concerns. Review and approve associate timecards daily. Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates. Responsible for the selection, approval, and ongoing oversight of third-party transportation providers to ensure product safety, legality, and quality during distribution. Develops and enforces contracts and performance monitoring systems aligned with regulatory and merchant requirements. Collaborates with stie and safety teams to address non-conformances and ensure corrective actions are implemented. Additional duties and responsibilities as necessary. What you'll bring to the table: 1+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries. 2-3 years' broad experience in Transportation, experience with final mile carriers and routing. Knowledge of proper loading techniques; cubic measurement and space utilization techniques; forms, terminology, and information. Ability to manage performance, deliver feedback, train and develop talent for professional growth. Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, and PowerBI. Understanding of DOT and TDR Regulations. Strong analytical skills and experience tracking and achieving KPIs. Excellent attention to detail and communication skills. Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online. Ability to build and maintain relationships with business stakeholders and carrier partners. Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays as well as extended shift support as required throughout peak season. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Role Description: We are hiring an Account Executive who will recognize a merchant's needs and determine whether those needs align with ShipBob's capabilities. You will manage a sales pipeline and continue to prospect opportunities to bring on new customer revenue for the business. This role reports to the Manager, Client Acquisition. What you'll do: Engage potential customers, both self-sourced and pre-qualified, to understand their goals and assess mutual fit. Guide customers efficiently through the sales process, ensuring all expectations are properly set and understood. Negotiate pricing, contract terms and general partnership agreements. Develop a strong working knowledge of our technology, operational capabilities, and how they solve merchant challenges. Maintain a clean, well-documented pipeline and CRM for accurate forecasting and visibility. Collaborate with cross-functional teams and provide feedback to help refine our sales process and merchant experience. Ensure a seamless handoff to the post-sales team to set customers up for long-term success. Additional duties and responsibilities as necessary. What you'll bring to the table: 2-3+ years of Account Executive experience closing deals, ideally within eCommerce, fulfillment, logistics, or similar tech-enabled industries. A demonstrated track record of hitting or exceeding quota. Excellent verbal and written communication skills, with the ability to consult and build trust quickly. Solid negotiation skills and the ability to identify and articulate customer needs. Excellent time management, organization, and pipeline discipline. Experience using CRM tools and comfort with Excel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Floating Holidays (2 days/year) Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $70,000 for this role. The full base pay range for this position in our architecture is $61,133 - $101,888. In addition to base salary, the role includes the opportunity to receive and/or earn sales incentives based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. This job posting is specifically for temporary ShipBob associates in our SICs that are transiting to full-time employee roles. Compensation: $17.00 - $18.00 per hour Location: 400 Smoketree Plaza, North Aurora IL Role Description: Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee's success in their career. What you'll do: As an associate you will be working within one of several teams: Receiving: This team accepts our customers' new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are receiving owned as well. Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. What you'll bring to the table: Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. Ability to lift up to 50 lbs without restriction. Able to stand and walk continuously during and up to a 8-10 hr shift. Able to bend, stoop, reach above, and push/pull frequently. May be required to help out in other departments as needed. You're willing to get your hands dirty to get a task completed. You have the ability to adapt to change quickly. You are extremely detail oriented. Ability to quickly understand new processes and identify operational opportunities. You're looking to get your foot in the door with a rapidly growing start-up company. Previous warehouse experience is not required. You will go through a 7 day training program! Must be 18 or older. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance 401K Match Weekly paycheck with paid overtime eligibility Pay Progression Program Paid Time Off & Sick Time Off Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) #LI-DNI We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Title: Fulfillment Associate Shift: 1st Shift, 2nd Shift & 3rd Shift Compensation: $16.50 - $17.50 (2nd and 3rd shift fulfillment associates make $1.00 more than 1st shift fulfillment associates) As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: ● Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career. ● Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community. ● Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities. Role Description: Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee's success in their career. About You: At ShipBob, we're looking to bring on board people who embody our core values: ● Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day. ● Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door. ● Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved. ● Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution. ● Be Safety Minded. It's not just talk; it's the way you work. What you'll do: As an associate you will be working within one of several teams: ● Receiving: This team accepts our customers' new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are received as well. ● Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. ● Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. ● Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. What you'll bring to the table: ● Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. ● Ability to lift up to 50 lbs without restriction. ● Able to stand and walk continuously during and up to a 8-10 hr shift. ● Able to bend, stoop, reach above, and push/pull frequently. ● May be required to help out in other departments as needed. ● You're willing to get your hands dirty to get a task completed. ● You have the ability to adapt to change quickly. ● You are extremely detail oriented. ● Ability to quickly understand new processes and identify operational opportunities. ● You're looking to get your foot in the door with a rapidly growing start-up company. ● Previous warehouse experience is not required. You will go through a 7 day training program! ● Must be 18 or older. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About Us: ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. Perks and Benefits: ● Medical, Dental, Vision & Basic Life Insurance ● 401K Match ● Variety of voluntary benefits, such as: short term disability ● Weekly paycheck with paid overtime eligibility ● Pay Progression Program ● KinderBob Daycare Stipend program ● Paid Time Off & Sick Time Off ● Referral Bonus Program ● Fun Culture >>> Check us out on Instagram (@lifeatshipbob) Reports to: Area Manager Classification: Hourly/Non-Exempt ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Hours/Shift: 8:00am-4:30pm Monday-Friday (may change due to travel) Location: Bolingbrook, IL Role Description: The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. What you'll do: Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources. Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. Determine root cause of inventory adjustments and lead efforts to correct. Perform audits or other actions requested by merchants within the site. Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. Communicate updates and relay important operational information about merchants directly to OSS Area Manager. Present weekly performance reports during business review with leaders from partner fulfillment center. Comply with all food safety and compliance policies and regulations. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. Other duties/responsibilities as necessary. What you'll bring to the table: 2+ years of experience with ICQA processes in a 3PL or warehousing environment. Proficiency with Warehouse Management System software. Experience using an RF Scanner preferred. Demonstrated ability to work independently without direct supervision on-site. Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. Excellent time-management and prioritization skills. Excellent attention to detail. Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. Comfortable in a fast-paced and highly adaptive environment. Ability to lift 50 lbs. without any health limitations. Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs. Able to bend, stoop, reach above, and push/pull frequently. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance 401K Match Paid Time Off & Sick Time Off Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Must be located in the Chicago/Midwest area. This is a 100% on-site role, with time spent at a partner location or ShipBob Innovation Center. Role Description: The Operations Implementation Manager will join ShipBob's growing Supply Chain team responsible for understanding the unique strategic needs of each of our clients and delivering value to help facilitate their growth and success. This person will be responsible for managing the complex needs of one of our largest Powered By merchants, ensuring that each sub-account (the merchant's customers) is onboarded into the ShipBob operational ecosystem with the best experience. This role reports to the Sr. Manager, Operations Implementation, who also serves as the backup for this role. What you'll do: Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally. Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging. Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective. Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations. Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments. Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes. Comply to all food safety and compliance policies and regulations. Additional duties and responsibilities as necessary. What you'll bring to the table: Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management. Experience interfacing with Merchants/Suppliers/External 3rd Parties. High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance' between Operations, our merchants and internal stakeholders. Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. Solid program management skills and ability to run multiple projects simultaneously. Experience with PowerBI and Microsoft Excel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $95,000 - $115,000 for this position. The full base pay range for this position in our compensation architecture is $89,235 - $148,725. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Title: Area Manager, Fulfillment Operations (Transportation Focus) Location: 400 Smoketree Plaza, North Aurora, IL 60542 Shift: 4:30pm - 2:00am, Monday - Friday (with rotation as needed) Role Description: We are seeking an energetic and experienced Area Manager to further support our transportation expansion. In this role you will be responsible for overseeing the day-to-day operations and relations for all local primary transportation services in and around the Fort Worth, TX market. Duties and responsibilities will follow: Dedicated freight runs, pick-up and drop off of packages to our final mile carrier partners, while supporting internal operations around receiving and stowing. ShipBob's goal is to provide a cost-effective transportation solution that maximizes driver / trailer utilization, enhances on-time pickup/deliveries, while exceeding our overarching productivity and merchant expectations. As a vital member of our team, you'll be responsible for interacting with delivery drivers and local dispatch (both freight and final mile), sales, transportation management, and multiple shift warehouse personnel. This role reports to the General Manager. The backup for this role is the General Manager. What you'll do: Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals. Monitor and manage daily delivery schedules, optimize routes, and address any disruptions or delays. Work with a network of local and national carriers to ensure timely and cost-effective transportation solutions. Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals. Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing. Enforce all safety regulations and procedures within the transportation area to ensure a smooth and safe workflow. Oversee yard operations, including tracking inbound (IB) and outbound (OB) trailers to maintain organized logistics. Review weekly work forecasts and identify productivity requirements to meet overall building objectives. Final Mile Sort Center In support of transportation management, monitor forecasted volumes to ensure sufficient daily carrier pick-up / drop off capacity. Leverage dedicated freight capacity, route and manage local final mile direct inject runs. Ensure all carrier pick-ups from the West Coast ShipBob Sort Center and drop-offs at local final mile carrier sort centers meet critical injection times so that packages make sort as expected. Report on time pick-up and/or on time drop offs relative to carrier acceptance scans to track performance and make adjustments to route and/or carrier scheduled pick-up times when needed. Escalate carrier performance issues to Carrier Managers. Investigate and resolve operational issues, conduct root cause analysis, and implement corrective actions to prevent future occurrences. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Work closely with departments such as receiving, shipping, and warehouse management to coordinate logistics and address concerns. Review and approve associate timecards daily. Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates. Responsible for the selection, approval, and ongoing oversight of third-party transportation providers to ensure product safety, legality, and quality during distribution. Develops and enforces contracts and performance monitoring systems aligned with regulatory and merchant requirements. Collaborates with stie and safety teams to address non-conformances and ensure corrective actions are implemented. Additional duties and responsibilities as necessary. What you'll bring to the table: 1+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries. 2-3 years' broad experience in Transportation, experience with final mile carriers and routing. Knowledge of proper loading techniques; cubic measurement and space utilization techniques; forms, terminology, and information. Ability to manage performance, deliver feedback, train and develop talent for professional growth. Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, and PowerBI. Understanding of DOT and TDR Regulations. Strong analytical skills and experience tracking and achieving KPIs. Excellent attention to detail and communication skills. Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online. Ability to build and maintain relationships with business stakeholders and carrier partners. Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays as well as extended shift support as required throughout peak season. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

Title: Fulfillment Associate Shift: 1st Shift, 2nd Shift & 3rd Shift Compensation: $16.50 - $17.50 (2nd and 3rd shift fulfillment associates make $1.00 more than 1st shift fulfillment associates) As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: ● Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career. ● Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community. ● Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities. Role Description: Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee's success in their career. About You: At ShipBob, we're looking to bring on board people who embody our core values: ● Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day. ● Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door. ● Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved. ● Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution. ● Be Safety Minded. It's not just talk; it's the way you work. What you'll do: As an associate you will be working within one of several teams: ● Receiving: This team accepts our customers' new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are received as well. ● Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. ● Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. ● Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. What you'll bring to the table: ● Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. ● Ability to lift up to 50 lbs without restriction. ● Able to stand and walk continuously during and up to a 8-10 hr shift. ● Able to bend, stoop, reach above, and push/pull frequently. ● May be required to help out in other departments as needed. ● You're willing to get your hands dirty to get a task completed. ● You have the ability to adapt to change quickly. ● You are extremely detail oriented. ● Ability to quickly understand new processes and identify operational opportunities. ● You're looking to get your foot in the door with a rapidly growing start-up company. ● Previous warehouse experience is not required. You will go through a 7 day training program! ● Must be 18 or older. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About Us: ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. Perks and Benefits: ● Medical, Dental, Vision & Basic Life Insurance ● 401K Match ● Variety of voluntary benefits, such as: short term disability ● Weekly paycheck with paid overtime eligibility ● Pay Progression Program ● KinderBob Daycare Stipend program ● Paid Time Off & Sick Time Off ● Referral Bonus Program ● Fun Culture >>> Check us out on Instagram (@lifeatshipbob) Reports to: Area Manager Classification: Hourly/Non-Exempt ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Hours/Shift: 8:00am-4:30pm Monday-Friday (may change due to travel) Location: 265 Pheasant Run Drive, St. Charles, IL 60174 Role Description: The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. What you'll do: Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources. Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. Determine root cause of inventory adjustments and lead efforts to correct. Perform audits or other actions requested by merchants within the site. Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. Communicate updates and relay important operational information about merchants directly to OSS Area Manager. Present weekly performance reports during business review with leaders from partner fulfillment center. Comply with all food safety and compliance policies and regulations. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. Other duties/responsibilities as necessary. What you'll bring to the table: 2+ years of experience with ICQA processes in a 3PL or warehousing environment. Proficiency with Warehouse Management System software. Experience using an RF Scanner preferred. Demonstrated ability to work independently without direct supervision on-site. Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. Excellent time-management and prioritization skills. Excellent attention to detail. Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. Comfortable in a fast-paced and highly adaptive environment. Ability to lift 50 lbs. without any health limitations. Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs. Able to bend, stoop, reach above, and push/pull frequently. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance 401K Match Paid Time Off & Sick Time Off Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.