Avaya jobs near me - 38 jobs

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We're seeking a driven and dynamic Business Development Manager who will lead sales growth for Amazon Connect and AWS-based CX solutions. You'll work closely with solution architects and AWS teams to identify opportunities, craft proposals, and build trusted relationships with enterprise clients. Role Overview This role combines strategic sales leadership with a solid understanding of cloud-based customer experience technologies. You will be responsible for driving revenue by identifying new opportunities, managing the end-to-end sales cycle, and positioning our client's AWS and Amazon Connect offerings as transformative solutions for customer engagement. Key Responsibilities Identify, pursue, and close new business opportunities for Amazon Connect and AWS CX solutions in target industries such as finance, healthcare, retail, and public sector. Work with internal solution engineers and AWS partner teams to develop customized proposals, demos, and presentations tailored to client needs. Build and manage a strong pipeline of enterprise clients, maintaining accurate forecasting and reporting through the CRM system. Conduct discovery sessions with customers to understand their contact center and CX challenges, and align them with AWS-based solutions. Negotiate contracts, manage proposals, and oversee deal closures in collaboration with technical and delivery teams. Develop go-to-market strategies, campaigns, and sales collateral in partnership with marketing and AWS. Maintain relationships with key stakeholders across AWS, clients, and technology partners to expand sales reach and joint engagement opportunities. Required Skills & Experience 7+ years of experience in B2B sales, business development, or solution selling, preferably in cloud, SaaS, or customer experience technology. Proven track record in selling Amazon Connect, AWS, or contact center solutions (e.g., Genesys, Five9, NICE CXone, Twilio Flex, Avaya Cloud). Strong understanding of cloud computing concepts (AWS, AI/ML, SaaS, CX technologies). Exceptional communication, presentation, and negotiation skills with C-level and technical stakeholders. Experience working with or through AWS partner ecosystem is highly desirable. Bachelor's degree in Business, Technology, or a related field. Preferred Qualifications Experience in solution-based consultative selling for enterprise technology products. Familiarity with contact center operations, CX transformation, or digital engagement platforms. Exposure to AI-driven CX, chatbots, or self-service automation. AWS certification or sales accreditation is a plus. What Sets You Apart Entrepreneurial mindset with a passion for building client relationships and driving growth. Ability to bridge technical understanding and business value in conversations with clients. Self-starter who thrives in a fast-paced, innovative, and collaborative environment. Proven success in achieving or exceeding sales targets. Remote Pay Range$130,000-$150,000 USD

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities Analyze caller behavior data from IVR applications using SQL and Microsoft Excel Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings Develop and maintain a deep understanding of IVR application functionality and user flows Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience Requirements Bachelor's degree in Information Systems, Computer Science, Statistics, or related field 2+ years of experience in data analysis, preferably in an IVR or contact center environment Experience with Tableau or other business intelligence tools is highly desirable Proficiency in Microsoft Excel and SQL Strong analytical and problem-solving skills Excellent communication and collaboration skills Desired Experience Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) Knowledge of user experience (UX) design principles and human-computer interaction

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. This role leads the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market. The ideal candidate will bring both consulting and product leadership experience, driving initiatives from ideation through deployment and lifecycle management. You will collaborate across architecture, data, cloud, and AI disciplines to deliver market-ready, scalable solutions that enhance contact center performance and customer engagement. Key Responsibilities * Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions-from concept to implementation, testing, go-to-market, and long-term support. * Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives. * Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP). * Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem. * Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability. * Leverage AI and analytics to drive innovation and improve customer experience outcomes. * Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards. * Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership. Required Qualifications * 10+ years of experience in product development, product management, or consulting within the contact center industry. * Must be authorized to work in the United States now and in the future without visa sponsorship needed. * 8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies. * Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services. * Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture. * 5+ years of hands-on experience with Snowflake. * 5+ years of experience with AWS, Azure, or GCP cloud platforms. * Strong understanding of AI, GenAI, and emerging customer experience technologies. * Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment. * Exceptional communication and stakeholder management skills. Preferred Qualifications * Snowflake certification (SnowPro Core or Advanced). * Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms. * Experience in GenAI or AI-enabled analytics solutions. * Prior experience in consulting or technical pre-sales solution development. Why Join Genesys U.S. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers. In the United States, you'll collaborate with innovative teams that thrive on creativity, diversity, and technical excellence. You'll play a pivotal role in developing transformative AI and cloud-based solutions that power the world's leading customer experience platforms. At Genesys, we embrace empathy, drive innovation, and go big together. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $128,400.00 - $238,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in ScriptPro's Customer Service department you'll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You'll troubleshoot and resolve technical issues related to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The Technical Support Supervisor in Customer Service will be responsible for leading Pharmacy Support Analysts, I and II, in the daily technical support of ScriptPro's systems and solutions. This important role will lead the Analysts working with various teams within the company to appropriately escalate issues in a timely manner to improve overall customer satisfaction. The Technical Support Supervisor will collaborate with the Operations Manager to correct quality issues, problem trends and critical support concerns based on Key Performance Indicators (KPI) and Service Level Agreements (SLA) for continuous improvement in Analyst performance. Reporting Relationship: Manager, Pharmacy Support Operations Shift: Generally, Monday through Friday 10:00 am - 6:30 pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Generally, all positions may be performed on-campus. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: Responsible for the daily distribution of analyst workload Acquires and maintains a current knowledge of relevant product offerings and troubleshooting performed by Pharmacy Support Analysts, I and II Acts as an escalation point for Pharmacy Support Analysts I and II on defined troubleshooting for their level of expertise Approves escalations within and outside of the team when the skill level needed for resolution is advanced beyond a Pharmacy Support Analyst II Participates in an on-call rotation to support overnight and weekend staff Ensures analysts maintain an acceptable level of quality and standards to meet KPI and SLA expectations through monthly reviews of data points as well as observations of the team's ability to follow processes Collaborates with the Operations Manager to effectively manage employee performance through monthly one-on-ones, mid-year and yearly reviews, including documenting performance problems for corrective action Coaches and mentors Pharmacy Support Analysts, I and II, including career development and establishing training paths necessary for advancement, at the direction of the Operations Manager Updates missed punches within time-keeping software and works with analysts on workflow recommendations to improve accuracy Responds to cross-departmental inquiries regarding initial or ongoing technical support service requests as they relate to Pharmacy Support Analyst I and II involvement Interrelates technical support and coaching to improve analyst performance Initiates positive conflict management Leverages information and data to clarify expectations of analysts and to initiate improvements to support management initiatives Employs effective interpersonal communication to motivate analysts to meet their professional objectives Exercises sound judgement Perform other duties as assigned Required Qualifications: 2+ years ScriptPro experience dedicated to representing ScriptPro in a professional manner Focused on improving personal processes to meet department and company objectives Demonstrated leadership skills in current role Excellent communication skills with a willingness to develop relationships cross-functionally Exceptional customer service skills with a demonstrated ability to deal with challenging customer situations Preferred Qualifications: Bachelor of Science in Business Administration, Computer Science or related field, or relative work experience Familiarity with current workflows within Siebel Experience working with Avaya telephony software solutions Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice Awareness of the healthcare industry and/or medical insurance billing Remote Work Requirements: Must have high-speed reliable internet access with a hard-wired connection Must have a distraction free home office workspace Must be willing to participate in video virtual meetings (camera on) Benefits: At ScriptPro, we believe that our employees are our greatest asset. That's why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions: It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization's security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential. ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States. Please visit ***************** to learn more about ScriptPro.

Under the direction of the Manager of Pre-Service Center, the Supervisor will direct the daily operations and personnel of the pre-registration and financial clearance functions for both the hospital, Boston Medical Center and medical group, Boston University Medical Group. Supervise the day to day operations of pre-registration and financial clearance, ensuring compliant patient interaction and timely and accurate workflow processes. Monitors performance and quality measures. The Supervisor has expert level knowledge in patient access, registration and scheduling processes, policies and procedures and an expansive understanding of Epic applications and system edits. Collaborates with all levels of the organization to ensure policies and procedures support both operational needs and service standards to support the organizational vision and mission. The Supervisor is self-directed and ensures projects and initiatives align with departmental goals and oversees development and implementation of best practice policies for Pre-Service Center operations, patient registration, and education/training. The Supervisor is responsible for assisting Pre-Service Center Leadership with quality and productivity assessments and training team members. Performs internal quality assessment reviews on internal processes to ensure compliance with policies and procedures. Monitor and ensure team members efficiently work accounts within EPIC, deliver an exceptional patience experience with each interaction and effectively leverage relevant tools for timely resolution resulting in appropriate reimbursement and data integrity. The Supervisor promotes continuous improvement of the overall performance of the team by proactively identifying problems and proposing solutions, and serving as a role model for customer service and team member engagement at all times. The Supervisor provides moderate level analytical support, leads middle level projects/campaigns and develop detailed resolution plans. The Supervisor creates a positive, constructive, and supportive relationship between revenue cycle colleagues and internal and external customers. Position: Pre-Service Center Registration Supervisor Department: Ambulatory Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Perform on-going quality assessments for the Pre-Service Center employees to ensure accurate completion of accounts being held due to EHR system edits and exceptional customer service is delivered with every interaction. Act as a Tier 1 support resource for the Pre-Service Center representatives for complicated scenarios and if/when compliance issues occur. Intervenes to handle sensitive patient issues or situations when a patient is not satisfied with a team member's response to a particular problem. Escalates problems to Pre-Service Center Manager when appropriate. Analyzes and monitors key performance metrics to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management. Monitors the accuracy and build of Epic workflows and partners with Epic IT to implement system workflow changes. Develops and maintains process workflows, presentations or other educational material on correct patient registration and customer service processes. Leverages functionality of revenue cycle EPIC application to increase accuracy of the registration process, reduce denial rates and increase cash collections, through implementation of rules and edits. Uses data and reports to perform root cause analysis to identify areas of opportunities and recommend solutions to drive process improvement on the front end revenue cycle and collaborate with other revenue cycle teams to ensure successful implementation. Monitors daily performance including team member coaching, quality, speed, accuracy and customer service (both internal and external). Collaborates with cross-functional teams across Operations, Reimbursement, Compliance and Revenue Cycle to drive Patient Registration priorities. Participates as a team member on cross-functional project teams in support of moderate projects related to existing and new revenue initiatives to increase reimbursement and provides support for projects in which Revenue Cycle leadership and key stakeholders are involved. Effectively communicate issues and results via multiple media including in-person meetings, workgroups, verbal communication, email and presentations. Track Epic workqueue data metrics, and associated issues. Executes workflow processes to correctly identify deficiencies. Formally prepares and presents findings in an efficient and effective format to Pre-Service manager with recommendations on corrective actions. Helps to develop and mentor Pre-Service Center Representatives to ensure optimal performance and service delivery excellence. Personally provides staffing coverage when needed, effectively performing the duties and responsibilities of the position(s) he/she oversees. Serves as a patient registration subject matter expert to internal and external team members. Assists department leadership with administering corrective action to employees when necessary. Assists with the recruitment of team members by interviewing candidates and providing feedback to departmental leadership. Provides training and orientation to new team members. Contributes to colleague annual performance appraisals and competency assessments with measurable data and/or specific examples of performance. Utilize Hospital's Core Values as the basis for decision making and to facilitate hospital mission. Follow established hospital infection control and safety procedures. Perform other duties as needed and required. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Associates Degree in Business/Healthcare related field or equivalent work experience required. A Bachelor's degree in Business/Healthcare related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: NAHAM's CHAA or CHAM certification preferred or must obtain within 12 months of employment. EXPERIENCE: Minimum 5 years' experience in the Revenue Cycle; Patient Access and/or Patient Financial Services and experience with hospital registration and scheduling systems required. 5-8 years of experience in a lead, supervisory or management role. KNOWLEDGE AND SKILLS: Technical Extensive working knowledge of patient access and how it relates to the Revenue Cycle and supporting applications to include but not limited to EPIC, Avaya, etc. Proven track record of successfully promoting quality, accuracy and exceptional customer service. Highly skilled experience and knowledge of Windows-based software required, including but not limited to Microsoft Outlook, Word, PowerPoint and Excel. Solid understanding of supervisory/managerial techniques and principles, in order to manage patient registration activities. Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions. Leadership Experience mentoring and guiding team members whose focus is on patient registration and customer service initiatives, workflows and processes. Proven track record of success in improving revenue cycle performance and customer service. Demonstrated leadership skills, with ability to work with multi-departmental teams, peers and third party vendors. Demonstrated ability to set vision and motivate stakeholders to realize the vision. Solid understanding of business environment and operations. Experienced in auditing, training and communicating revenue cycle registration and scheduling regulations and concepts. Ability to lead cross-departmental and cross-functional team, and participate in the organization and execution of projects. Excellent oral and written communication skills. Ability to communicate effectively with both technical and non-technical people. Management Demonstrated leadership skills including project management, prioritization, team building, time management, customer service, and conflict resolution. Demonstrated ability to supervise all aspects of revenue cycle patient registration, access and scheduling operations in partnership with leadership. Ability to manage effectively across multiple tasks and projects under time and resource constraints. Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering high quality services. Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Essential Duties and Responsibilities * Accelerates demand generation, sales pipeline growth, and marketing programs that enable AVI-SPL Account Managers to win business and expand market share in target markets. * Supports frontline sales managers in executing effective UCC Cloud go to market strategies and establishing a sales coaching program where required. * Supports buying and selling processes at all stages, from lead generation through win/loss as it relates to customer experiences and life-cycle activities. * Actively partners with the focused collaboration solution partners or manufacturer - Microsoft, Cisco, Zoom, and UCaaS and CCaaS providers to promote Cloud sales at AVISPL, and develops co-sell motion activities that drive new opportunities to AVISPL sales teams. * Self-starter with the ability to create leads and support growth in market or territory related to voice, contact center and other related technologies and the ability to execute and meet deadlines. * Ability to hunt for new opportunities and network - create relationships with key partner suppliers to drive net new leads for the business. * Business management capabilities, reporting into leadership activities and pipeline management/accuracy within internal AVI SPL systems. * Supports training, content/sales messaging, processes, practices, forms, and tools to support the sales force. * Supports Customers Experience programs for all UCC Platform Products as well as Voice and Phone projects and coordinates Customer Experience activities for promoting adoption, expansion, and renewal throughout the Customer life-cycle. * Understand our global capabilities with UCC Cloud. Support all the global locations through the licensing design, quoting and buying process. * Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice-strategy * Attend regular meetings with voice collaboration and service sales teams. * Assist the key practice leads in managing opportunities and driving demand for those platforms within AVI SPL and outside AVI SPL with new and current customers. * Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout AVI-SPL and for our customers * Other duties assigned as needed Skills and Abilities * Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines * Strong communication skills, both written and oral - along with professional, interpersonal and relationship building skills * Strong business acumen and ability to interface credibly at the CxO level * Strong ability to multi-task, prioritize, manage time and work in a self-directed manner * Deep knowledge of the focused collaboration solution partners or manufacturers - Microsoft, Cisco, Zoom - and select UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related. * Demonstrate leadership and management skills in a team-oriented, collaborative environment * Exceptional strategic thinking and structured problem-solving skills * Technical aptitude and ability to be a self-driven learner with credible understanding of UCC, IT, Audio/Visual, Collaboration and Meeting space technologies overall * Must have intimate knowledge of regional differences in support of international deployments * Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat Education and/or Experience * Minimum of a 4-year degree or comparable industry experience is required * Experience working with international accounts/program deployments preferred * Relevant Microsoft, Cisco, Zoom and/or Google Certifications preferred. Especially sales focused certifications. * Sales and Sales Support Experience Preferred * 5+ years of experience in UCC, AV technology or Enterprise Technology management preferred Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. * This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Work Hours Work hours may vary based on client requirements and may include travel to various locations in support of the account AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an AA/Disabled/Veteran Protected EmployerVEVRAA Federal Contractor AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law. Pay Type Min Base Max Base Salary + Uncapped Commissions $65k $90k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location. Responsibilities Essential Duties and Responsibilities - Accelerates demand generation, sales pipeline growth, and marketing programs that enable AVI-SPL Account Managers to win business and expand market share in target markets. - Supports frontline sales managers in executing effective UCC Cloud go to market strategies and establishing a sales coaching program where required. - Supports buying and selling processes at all stages, from lead generation through win/loss as it relates to customer experiences and life-cycle activities. - Actively partners with the focused collaboration solution partners or manufacturer - Microsoft, Cisco, Zoom, and UCaaS and CCaaS providers to promote Cloud sales at AVISPL, and develops co-sell motion activities that drive new opportunities to AVISPL sales teams. - Self-starter with the ability to create leads and support growth in market or territory related to voice, contact center and other related technologies and the ability to execute and meet deadlines. - Ability to hunt for new opportunities and network - create relationships with key partner suppliers to drive net new leads for the business. - Business management capabilities, reporting into leadership activities and pipeline management/accuracy within internal AVI SPL systems. - Supports training, content/sales messaging, processes, practices, forms, and tools to support the sales force. - Supports Customers Experience programs for all UCC Platform Products as well as Voice and Phone projects and coordinates Customer Experience activities for promoting adoption, expansion, and renewal throughout the Customer life-cycle. - Understand our global capabilities with UCC Cloud. Support all the global locations through the licensing design, quoting and buying process. - Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice-strategy - Attend regular meetings with voice collaboration and service sales teams. - Assist the key practice leads in managing opportunities and driving demand for those platforms within AVI SPL and outside AVI SPL with new and current customers. - Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout AVI-SPL and for our customers - Other duties assigned as needed Skills and Abilities - Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines - Strong communication skills, both written and oral - along with professional, interpersonal and relationship building skills - Strong business acumen and ability to interface credibly at the CxO level - Strong ability to multi-task, prioritize, manage time and work in a self-directed manner - Deep knowledge of the focused collaboration solution partners or manufacturers - Microsoft, Cisco, Zoom - and select UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related. - Demonstrate leadership and management skills in a team-oriented, collaborative environment - Exceptional strategic thinking and structured problem-solving skills - Technical aptitude and ability to be a self-driven learner with credible understanding of UCC, IT, Audio/Visual, Collaboration and Meeting space technologies overall - Must have intimate knowledge of regional differences in support of international deployments - Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat Education and/or Experience - Minimum of a 4-year degree or comparable industry experience is required - Experience working with international accounts/program deployments preferred - Relevant Microsoft, Cisco, Zoom and/or Google Certifications preferred. Especially sales focused certifications. - Sales and Sales Support Experience Preferred - 5+ years of experience in UCC, AV technology or Enterprise Technology management preferred Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. - This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Work Hours Work hours may vary based on client requirements and may include travel to various locations in support of the account AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law. Pay Type Min Base Max Base Salary + Uncapped Commissions $65k $90k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: We're seeking a Technical Program Manager with a strong background in enterprise application integration to drive the development and maintenance of our integrations with CCaaS platforms (e.g., Genesys, NICE, Five9, Avaya, Twilio, Salesforce etc.) across messaging/chat, voice and email channels. Role Overview: As an Integration Technical Program Manager, you will oversee the execution and delivery of third-party integrations used across Cresta's core AI products. You will collaborate closely with engineering, product, solution architecture, partnerships and customer success teams to deliver seamless integrations that power mission-critical use cases for enterprise customers. Key Responsibilities: Own the integration efforts for CCaaS platforms (messaging/chat, voice and email), working across real-time agent assist, conversation intelligence, and AI agent products. Drive end to end efforts including scoping, planning, scheduling, and delivery. Define and coordinate API and browser extension based integrations with third-party systems, ensuring compatibility, scalability, and reliability. Collaborate with engineering teams to ensure timely and high-quality delivery of integration features. Gather requirements from internal teams and enterprise customers to prioritize integration needs. Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements. Work with customer-facing teams to support deployment, troubleshooting, and lifecycle management of integrations. Monitor integration performance, usage, and health, and drive continuous improvement efforts. Maintain strong relationships with external partners and platforms to align on joint technical initiatives. Qualifications: 4-5 years of experience as a Program Manager or Technical Project Manager within a SaaS company. Highly desirable if you have prior experience as a software engineer and transitioned to a PM/ TPM role. Proven experience overseeing and delivering enterprise software integrations, preferably in the contact center, CCaaS, or customer engagement space. Strong understanding of API concepts, including REST, webhooks, authentication (OAuth2, JWT), and event-driven architectures. Understanding of web browser extensions and ecosystem Experience working with voice and/or email / chat-based communication platforms. Excellent technical communication skills-able to collaborate with engineers and explain complex topics to non-technical stakeholders. A proactive, systems-oriented mindset-comfortable working with ambiguity and scaling infrastructure-like program components. Excellent organizational, communication, and stakeholder management skills. Experience working in fast-paced, highly collaborative environments. Bonus: Experience supporting contact center technologies, AI/ML-based systems, or customer engagement platforms. Perks & Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs Paid parental leave to support you and your family Monthly Health & Wellness allowance Work from home office stipend to help you succeed in a remote environment Lunch reimbursement for in-office employees Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from ************** domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to ********************

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Telecom Engineer I in the United States. This is a great opportunity for a skilled telecom professional to contribute to the management and optimization of advanced enterprise communication systems. As a Telecom Engineer I, you will play a key role in ensuring high-quality, reliable voice services that support large-scale business operations. Working remotely, you'll collaborate with cross-functional teams to administer Avaya Aura systems, manage outbound campaigns through Proactive Outreach Manager (POM), and ensure seamless integration across communication platforms. This role is ideal for someone passionate about telecom infrastructure, system reliability, and customer engagement technology. Accountabilities: Administer, monitor, and maintain Avaya Aura systems including Communication Manager, Session Manager, System Manager, and Experience Portal. Perform system upgrades, patches, and configuration updates to ensure compliance and optimal performance. Troubleshoot and resolve Tier 2/3 voice and telephony issues, collaborating with vendors when necessary. Design, configure, and manage outbound campaigns (voice, SMS, email) using Avaya POM. Work with internal teams to implement engagement strategies and optimize call performance and completion rates. Maintain SIP trunking, IVR flows, call routing, and integrations with CRM and third-party applications. Produce accurate technical documentation, update configuration records, and generate reports for system optimization. Requirements Associate's degree in Information Systems, Computer Science, or related field, or equivalent hands-on experience. At least 2 years of experience in telecommunications support and VoIP systems management. Strong understanding of Avaya systems, SIP trunking, and routing. Experience troubleshooting circuits, local loops, and drops with vendors. Proficiency in configuring and maintaining VoIP systems and related hardware/software. Strong analytical and problem-solving skills with the ability to communicate complex information clearly. Excellent written and verbal communication skills in English. Ability to work independently and effectively in a remote, team-oriented environment. Preferred: strong attention to detail, adaptability to change, and experience managing multiple concurrent tasks. Benefits Competitive hourly compensation ranging from $34 to $65, based on experience and budget. Fully remote role with flexible working hours and a supportive team environment. Opportunity to work on advanced telecom systems in a fast-evolving, technology-driven environment. Inclusive and collaborative culture valuing diversity, learning, and innovation. Continuous professional growth through hands-on projects and cross-functional collaboration. Jobgether AI Matching Process Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at ********************* Job Information Job Code: 00178897 Job Family: Professional Consulting Job Function: APS Technical We are seeking a highly skilled and experienced Avaya Cloud Solutions Consultant to join our professional services team. This role is pivotal in guiding our customers through the successful deployment and configuration of cutting-edge cloud-based Contact Center solutions. The ideal candidate will possess a deep blend of technical expertise, consultative skills, and a proven track record in delivering complex enterprise communication projects. Key responsibilities include: * Customer Consultation & Design: Lead consultation sessions with customers to understand their business requirements, operational workflows, and strategic objectives for their Contact Center environment. * Solution Deployment & Configuration: Execute the end-to-end deployment and meticulous configuration of Avaya Cloud Contact Center solutions, ensuring alignment with design specifications and best practices. * Workflow Optimization: Design, create, and implement advanced Contact Center workflows, utilizing features such as call routing, and omnichannel interactions to maximize efficiency and customer experience. * Technology Integration: Oversee the integration of various communication technologies, specifically focusing on SIP trunking and SMS gateways, within the cloud Contact Center framework. * AI Implementation: Advise on and configure emerging technologies, including Artificial Intelligence (AI) and Natural Language Understanding (NLU) capabilities, to enhance customer self-service and agent assistance. * Performance Analytics: Define and validate reporting requirements, leveraging a deep understanding of analytics to ensure accurate performance monitoring and actionable insights. This includes preparing data for and utilizing tools like Power BI. * Documentation & Training: Produce comprehensive technical documentation, including design documents, configuration guides, and operational procedures. Provide knowledge transfer and training to customer teams. Key Skills and Qualifications * Contact Center Expertise: Proven, in-depth experience in Contact Center consultation, solution design, and deployment within an enterprise environment. * Cloud Platform Knowledge: Direct experience deploying and configuring Avaya Cloud Contact Center solutions (e.g., Avaya Experience Platform (AXP)). * Technical Communication Protocols: Strong working knowledge of SIP (Session Initiation Protocol) and SMS messaging integration. * Workflow Design: Expert ability to design, implement, and optimize complex Contact Center call and interaction flows. * Analytics Proficiency: A strong understanding of Contact Center key performance indicators (KPIs) and a deep, practical knowledge of data visualization and reporting tools, particularly Power BI. * Emerging Technologies: Practical experience with or strong conceptual knowledge of applying AI and machine learning to customer experience solutions. * Communication: Excellent verbal and written English communication skills, suitable for detailed technical documentation, professional presentations, and executive-level consulting. Location and Work Environment This position offers the flexibility of a remote work arrangement. Alternatively, candidates may opt to work from a company office location, provided local office space and resources are available. #LI-CS1 Experience 5 - 8 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

BAE Systems Inc. is seeking a visionary and technically adept Voice and Video Communications Manager to lead the design, implementation, and management of enterprise-wide voice and video communications systems across 120+ manufacturing and corporate sites. This role is critical to ensuring seamless, secure, and scalable collaboration infrastructure - including VoIP, telephony, SIP trunking, video conferencing, and unified communications platforms. The ideal candidate will drive modernization, vendor optimization, and global standardization while supporting high availability and business continuity across a complex, global, multi-site environment. Responsibilities: Oversee all voice and video systems including PBX, VoIP, SIP, analog lines, mobile integrations, and video conferencing, projection, audio, and control systems. Manage unified communications platforms (e.g., Cisco CUCM, Microsoft Teams Voice, Zoom, Webex). Ensure high availability, disaster recovery, business continuity, and performance optimization for all collaboration services. Standardize voice and video architecture across multiple manufacturing and office locations. Coordinate with reginal IT Teams for deployment, support, and troubleshooting. Implement centralized monitoring, analytics, and remote management tools. Budget management for voice and video communications. Lead vendor selection, contract negotiation, and SLA enforcement for telecom and UCaaS providers. Drive cost-saving initiatives through cloud migration, SIP consolidation, and legacy system decommissioning. Enforce security protocols for voice and video networks, including fraud prevention and access controls. Ensure compliance with global telecom regulations, data privacy laws, and internal governance. Stay current with emerging technologies in VoIP, video streaming, adaptive bitrate, and multicast delivery. Provide executive-level reporting on uptime, usage metrics, cost trends, and strategic roadmap. Collaborate with IT, Facilities, Communications, and Business Units to align communication strategies with operational needs. Support enterprise-wide initiatives such as remote work enablement, virtual town halls, and digital training programs. Act as a technical liaison for media production, video content delivery, and internal communications. #LI-KK1 #LI-REMOTE Bachelor's degree or 10+ years of experience in Telecommunications, Information Technology, Media Engineering, or related field. 8+ years of experience managing enterprise voice and video systems in a large-scale, multi-site environment. Expertise in VoIP protocols, SIP trunking, video conferencing, and unified communications platforms. Hands-on experience with Cisco, Avaya, Microsoft Teams, Zoom, Webex, or similar technologies. Strong understanding of telecom carrier services, call routing, video encoding, and content delivery networks Experience in manufacturing or industrial environments with high uptime requirements. Familiarity with ITIL practices and service management platforms (e.g., ServiceNow). Strong project management, communication, and stakeholder engagement skills. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified. Benefits Information Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance. Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O'Hara Service Contract Act (SCA).

Call center needs 1+ years experience Call center requires: Call center Remote in Jacksonville, FL Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule. Data entry Windows 10 PC 24 mbps upload, 24 mbps download Ethernet connected Must have USB headset that is Avaya compatible for incoming customer interactions. Call center duties: Document calls

For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification. The breadth and depth of our experience, responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support. With more attorneys than any other firm in our business, and a staff of more than 1,000 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity. Job Description SUMMARY The Network Engineer position is a hands-on technical position responsible for architecture design assistance, support, implementation and preventive maintenance of the GCG corporate network. RESPONSIBILITIES Work within a 24x7 Cisco environment- switches, router, Wireless AP's and firewalls. LAN/WAN troubleshooting and monitoring. Perform firmware upgrade on all Cisco equipment in the network infrastructure. Perform and verify storage/backups of systems configuration files Troubleshoot and remediate network outages and performance problems. Qualifications ABILITIES/KEY COMPETENCIES/SKILLS Knowledge and experience with Cisco Routers and Switches and support of the following technologies: QOS (Quality Service) with Cisco, Avaya, Cisco Switching and Layer 2 Protocols (VLANs, VTP, etc.). Routing EIGRP (BGP a+), HSRP/VRRP, 802.1x, 6500 and 4500 Enterprise hardware; Nexus a plus, high-end branch routers, and ASA firewalls. Cisco CCNA, and progressing toward a CCNP May include travel Ohio, or Seattle Strong troubleshooting methodology and rapid response to escalated issues. Ability to prioritize and handle multiple tasks simultaneously. Ability to work as a team member as well as independently. Effective oral and written communication skills EXPERIENCE/CERTIFICATES/EDUCATION Associates Degree in a technical discipline or better preferred, or equivalent and three to five years' experience in a Network Engineering role, or equivalent combination of education and experience. Experience implementing and troubleshooting routed networks. ORGANIZATIONAL RELATIONSHIPS Will report to the Director of Networks in the systems and Technology department. Additional Information All your information will be kept confidential according to EEO guidelines.

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. Join TigerConnect as a Lead Product Manager and help revolutionize hospital communications at a pivotal moment in healthcare's digital transformation. You'll lead the charge in building our cloud-native, AI-powered platform poised to disrupt a $5-8 billion market largely served by legacy solutions. In this role, you'll tackle critical challenges like modernizing outdated hospital systems, integrating seamlessly with EHRs, and empowering clinical teams with agentic AI automation. Your work will directly improve patient experiences, reduce operational workload, and enable hospitals to deliver faster, smarter, and more reliable care. If you're passionate about building technology that matters, driving operational efficiency, and shaping the future of healthcare communications, this is your opportunity to make a lasting impact. What You'll Be Doing: Partner closely with the VP of Product responsible to set Communications product strategy and direction Define, plan, and manage the roadmap for telephony features and enhancements Identify customer pain points and needs by leading conversations with internal and external stakeholders Serve as a subject matter expert for Hospital Operators and Customer Contact Centers Serve as a point of contact for external development and integration partners Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer feedback, Engineering suggestions, Sales Team requests, industry trends, etc. Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies Triage and prioritize bugs to provide direction for engineering and QA teams Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools Write user stories, acceptance criteria, requirements What You Bring: Bachelor's degree, MS or MBA preferred, and 8+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience Previous experience in managing product development backlog Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC) Strong knowledge of IP (internet protocol) and networking technologies is required Legacy contact center technology (Cisco, Nortel, Avaya) knowledge preferred Knowledge in newer CCaaS technologies e.g., Cisco Webex Twilio Flex, Amazon Connect, and Amazon Chime Experience with cloud computing technologies such as AWS and Azure is preferred Understanding of standard product management methodologies is required Experience with agile product management and development practices is preferred Experience with telephony systems and other healthcare information technology Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders Penchant for data-driven decision making and analytical thinking Entrepreneurial, inquisitive, and empathetic spirit Excellent problem-solver, with the ability to tackle challenges based on research, data, and industry trends Enterprise or B2B products expert Solid sense and belief of user-centered design and intuitive UX Perks & Benefits We Offer: Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) Our flexible time off lets you work hard and play hard-on your schedule Join a mission-driven team committed to making a real impact in the world of healthcare Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies (2023). TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job title: Desktop Engineer - 3rd Shift(12am EST to 8 am EST) Note: Desktop Engineer is initially onsite for one month(Day shift) and will be 100% remote(Night shift). We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. • Utilize ticketing system to track email submissions and managing phone support efforts. • Manage Windows Active Directory and Exchange. • Work closely with other IT employees on system maintenance and configuration projects. • Work closely with other employees on interdepartmental projects. • Maintain accurate asset management records. • Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements • College degree and/or 4-6 years' experience providing end user support • Ability to help employees solve hardware and software problems and fulfill requests. • Experience with Windows Active Directory& Office 365. • Experience troubleshooting network issues in large office /Enterprise setups. •Experience supporting and troubleshooting printer systems. • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. • Strong customer service and communication skills. • Experience taking user calls utilizing an IVR system, preferably Avaya. • Must be able to cover one weekend shift and holidays that land on your coverage days. • Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. • MDM experience, specifically Airwatch, is a plus. Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a skilled Microsoft Teams Engineer (m/f/d) to assist with enterprise-wide migration from a legacy on-premises PBX system to a modern Microsoft Teams cloud telephony (Teams Phone) solution. The ideal candidate brings strong technical expertise in Microsoft Teams Phone, enterprise voice infrastructure, and telephony integration, combined with solid solution design capabilities. This role is fully remote and offered as a 6-month contract, with the potential to become a permanent position based on business needs. Design and implement Microsoft Teams Phone architecture, including call routing, dial plans, SBC configuration, Direct Routing, Calling Plans, Operator Connect, and number management Assess telephony requirements and design solutions for call queues, auto attendants, call flow logic, and voicemail Oversee telephone number porting, user provisioning, device configuration, and endpoint deployment. Required 5+ years of experience in Microsoft Unified Communications, Microsoft 365, or enterprise voice engineering Hands-on experience with Microsoft Teams Phone including Direct Routing, Operator Connect, and telephony configuration An understanding of SIP, SBCs (AudioCodes), VoIP fundamentals, and PSTN connectivity Experience migrating from legacy PBX systems (e.g., Cisco, Avaya, Mitel, Nortel, etc.) to cloud-based voice solutions Experience delivering technical migrations Excellent troubleshooting, communication, and stakeholder management skills Preferred Microsoft Teams Administrator Associate or Teams Voice Engineer Expert certification.

Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service (cannot connect via WIFI) Core i3 with 16GB of RAM Minimum of 25mbps upload and 25mbps download. Minimum of Windows 10 Must have modem connection - Must be hardwired to your computer via Ethernet cable. Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. Shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am Must be available to work on 2nd and 3rd shift and at least one day of the weekend. Indianapolis, IN; Newport, KY; Cincinatti, OH & Jacksonville, FL. Apply

UPMC is hiring a Senior Systems Analyst to join their ISD Revenue Cycles team. This opportunity offers opportunity for additional training and for career advancement within the department. If you have experience supporting the OnBase application and HL7, APPLY NOW!!! Fully Remote Opportunity: Must be able to work eastern standard time. Purpose: Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. Responsibilities: * Supporting the new deployment of Hyland OnBase in an Epic hospital environment. * Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software). * Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate. * Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly. * SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles. * Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times. * Data Quality: Maintain data quality at all times. * Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation. * Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst. * End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers. * Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements. * Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary. * Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. * Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. * Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors. * System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation. * *Performs in accordance with system-wide competencies/behaviors. * *Performs other duties as assigned. * Typically has 5+ years' experience with modern technology and application support through education or practical experience. * Highly driven and self-motivated to exceed expectations. * Ability to work independently and in a team-based environment. * Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. * Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. * Additionally, this position may be required to maintain a standby status as part of a rotation within the team. * This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation. Top 3 Skills: * OnBase certified supporting the OnBase application * Technical skills including: HL7 integration knowledge, SQL query development solutions. * Knowledge of Microsoft IIS configuration for OnBase infrastructure. Preferred: * Someone who already has the experience with the suite of applications required to support the Hyland OnBase project long-term. * Experience leading and supporting Hyland OnBase projects in a hospital environment. * Knowledge and experience managing document conversions from clinical systems to OnBase * Current or Past UPMC employee or contractor Licensure, Certifications, and Clearances: Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library UPMC is an Equal Opportunity Employer/Disability/Veteran

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity Facilitate business process reviews to identify customer requirements and processes Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI Translate customer requirements into contact center design, leveraging best practices, and other AWS Services Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities Drive best practice contact center design into each and every aspect of solution delivery Effectively manage all aspects of project and customer communications Deliver customer end user training and documentation Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: Customer-facing contact center experience Experience building integrations across WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experience Strong troubleshooting and debugging skills Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy Contact Center architecture knowledge Experience in technology/software sales, pre-sales, or consulting Advanced knowledge of AWS services and cloud architecture Salesforce knowledge and familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Experience with WorkForce Management solutions Experience working with outbound dialers and campaign management Knowledge of software development methodologies such as Agile and Scrum AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.