Customer Engagement jobs near me - 1,323 jobs

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are seeking a Director, Client Success to lead Affirm's SMB Client Success organization, driving merchant value, retention, and revenue growth across a diverse portfolio of small and mid-sized business partners. This leader will shape strategy, optimize client success operations, and enable scalable, data-driven engagement models that empower merchants to grow with Affirm. The ideal candidate brings deep experience in customer success and account management, strong operational acumen, and a track record of building and developing high-performing teams. You'll partner cross-functionally with Sales, Marketing, Product, and Analytics to define and execute the SMB success strategy that drives merchant satisfaction and long-term profitability. What You'll Do Lead and develop a high-performing Client Success team supporting SMB merchants across multiple verticals, driving retention, expansion, and satisfaction. Define and execute the strategic vision for SMB Client Success - optimizing coverage models, playbooks, and performance metrics to scale impact efficiently. Partner closely with Sales, Marketing, and Product teams to design initiatives that deepen merchant engagement and accelerate adoption of new Affirm solutions. Use data and analytics to identify key growth opportunities, influence merchant strategies, and optimize business outcomes. Establish and maintain relationships with executive stakeholders across Affirm and within key merchant accounts to align business goals and drive mutual success. Represent the voice of the customer internally to inform product roadmap, operations, and experience improvements. Develop team capabilities through coaching, structured development, and performance management, fostering a culture of accountability and excellence. Drive operational rigor through forecasting, reporting, and consistent review of business health and team performance What We Look For 12+ years of experience in Client Success, Account Management, or related commercial leadership roles, including 5+ years leading managers or senior individual contributors. Proven track record of scaling client success or account management teams in high-growth B2B or SaaS environments; experience in payments, e-commerce, or fintech a plus. Strong strategic and analytical thinking; ability to synthesize insights into actionable plans that drive measurable results. Excellent communication, executive presence, and influencing skills; comfortable engaging at C-level with internal and external stakeholders. Experience with SMB segment strategies and scalable customer engagement models (digital-first, tiered coverage, automation, etc.). Demonstrated ability to attract, develop, and retain top talent in fast-paced, evolving environments. Compensation & Benefits Pay Grade: N Equity Grade: 12 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $237,500 - $300,000 USA On Target Earnings (all other U.S. states) per year: $211,250 - $273,750 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

**This role can be performed from any location within New York, Texas, or other eastern U.S. states.** **Job Title: Account Executive - Splunk - Commercial - Remote** Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. **Role Summary** Are you passionate about technology and making your customers successful, and do you have the ability to articulate the value and return on investment of an enterprise solution across multiple decision-makers? If yes, this could be the role for you! We are seeking a hardworking sales professional to drive revenue growth and grow a geo-based territory business with an account set of existing customers and new prospects, You will work with business partners to create compelling solutions, drive local reach, and enable a high degree of transactional velocity. Account Executives are individual contributors who play a vital role in driving a significant share of revenue for Splunk. We provide our reps with an environment in which they can make valuable contributions from day one while also building opportunities for learning and growth. The work you'll do will directly impact the experience of our customers **What you'll get to do** You will establish a vision and plan to guide your long-term approach to pipeline generation. You will consistently deliver license, support, and service revenue targets - dedication to the number and to deadlines. In addition, you will: + Responsible for selling Splunk's products and services, developing new accounts, and growing existing accounts. + Develop and implement strategic sales plans to achieve or exceed sales targets within the assigned region. + Identify and prospect potential customers, including conducting market research and cold calling, to generate new business opportunities. + Responsible for the business by building and developing account relationships through personalized contact, understanding of account's needs, and ability to communicate the value of Splunk Solutions. + Understand the customer journey and provide insights to improve the sales process and customer engagement. + Conduct territory planning to effectively prioritize and lead sales activities. + Support Channel Partners to create net new customer opportunities and upgrade/expansion opportunities in customer accounts. **Must-have Qualifications** + 5+ years of SaaS sales experience, which includes experience in a discrete quota carrying role, or similar role **Nice-to-have Qualifications** We've taken special care to separate the must-have qualifications from the nice-to-haves. "Nice-to-have" means just that: Nice. To. Have. So, don't worry if you can't check off every box. We're not hiring a list of bullet points-we're interested in the whole you. + An understanding of how Splunk products and services solve customer problems. + A consistent history of over performing on sales targets. + Proficiency in consultative/solution selling techniques, such as: MEDDPICC and Value Selling. + Skilled at territory planning and forecasting; proficient at driving a full sales cycle. + Proficiency in critical judgment, including the ability to analyze complex situations, assess risks, develop creative solutions, and make informed decisions. + Strong negotiation and communication skills, both verbal and written. + Excellent presentation skills with the ability to effectively convey the value proposition of our products or services to customers. + Possesses confidence and maintains poise when meeting with C-level executives. + Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, DevOps, security, business applications, and/or analytics. **Splunk is an Equal Opportunity Employer** Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis **On Target Earnings Range: $190,000 - $236,500 USD** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access (********************************************************************************* to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $172,000.00 to $236,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $172,000.00 - $258,000.00 Non-Metro New York state & Washington state: $172,000.00 - $258,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. About MDLinx MDLinx, a leader in healthcare customer engagement, connects brands with highly qualified curated HCP audiences using its innovative omnichannel platform. Our mission is to empower healthcare providers with tools, insights, and resources that improve their professional journey and, ultimately, patient outcomes. As we advance toward the next phase of our strategic vision, we are seeking a dynamic leader to drive customer engagement, align platform and product strategy with client needs, and champion the evolution of MDLinx's offerings. Due to continued growth, we are seeking a Demand Generation & BD Marketing Specialist at MDLinx. This is a remote position. The Demand Generation & BD Marketing Specialist role is perfect for a creative marketing professional who thrives on wearing multiple hats and is looking for a role with significant impact. The primary objective is to strengthen our overall client acquisition function by increasing the volume of high-quality leads entering our sales funnel and providing crucial support for corporate promotional efforts through expertly crafted and targeted campaigns across LinkedIn, email, website and other digital channels This is an exciting opportunity for someone who understands the nuances of B2B marketing, thrives on crafting campaigns that drive pipeline, and is energized by helping a growing brand evolve its voice and presence. Key Responsibilities Social Media & Campaign Management: Develop, execute, and manage organic and paid social media strategies, with a strong focus on targeted B2B lead generation campaigns on LinkedIn and other social platforms designed to attract high-quality prospects. Marketing Copywriting: Write clear, concise, and compelling copy for a variety of marketing materials, including social media posts, email campaigns, ad copy, website content, and sales collateral. Pitch Deck Development: Expertly design and build powerful, visually engaging pitch decks and presentations in PowerPoint that effectively communicate our value proposition to prospective clients. Visual Design & Content Creation: Create high-quality visual assets for digital and print use, including social media graphics, infographics, one-pagers, and other marketing materials. Multi-Project Management: Juggle multiple projects simultaneously, seamlessly transitioning between creative and analytical tasks to meet deadlines. Qualifications 5+ years of progressive experience in a multifaceted marketing role with a strong portfolio showcasing expertise in social media campaigns, copywriting, and content design. Proven ability to thrive in a fast-paced, high-intensity work environment, effectively managing tight deadlines and shifting priorities without compromising quality. Demonstrated success in creating and managing lead generation campaigns that result in high-quality sales leads. Exceptional copywriting and editing skills, with the ability to adapt tone and style for different audiences and platforms. Expert-level proficiency in PowerPoint is essential. Proficiency in graphic design tools (e.g., Adobe Creative Suite, Canva, or similar). A proactive, adaptable, and enthusiastic team player with a proven ability to work independently in a remote setting. Preferred Experience: Direct experience in or exposure to digital life sciences, pharmaceutical marketing, or a healthcare-focused marketing agency. Experience marketing to healthcare professionals (HCPs). Familiarity with Salesforce or other CRM platforms. Knowledge of desktop publishing applications (e.g., Adobe InDesign). Additional Information Benefits: A career opportunity with M3 USA offers competitive wages, and benefits such as: Health and Dental Life, Accident and Disability Insurance Prescription Plan Flexible Spending Account 401k Plan and Match Paid Holidays and Vacation Sick Days and Personal Day *M3 reserves the right to change this job description to meet the business needs of the organization M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate. #LI-MM1 #LI-Remote

OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers. We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.Job Responsibilities Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels. Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails). Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement. Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract. Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce. Identify and appropriately handle leads who may not be eligible for services based on initial criteria. Collaborate with the team to meet and exceed lead conversion goals. Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately. Qualifications Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development). Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically. Strong interpersonal and persuasion skills with a persistent approach to achieving goals. Experience using CRM software (Salesforce preferred) and communication tools (Dialers like Aircall preferred). Highly organized with strong attention to detail for tracking lead progress and documenting interactions. Ability to work independently and manage time effectively in a remote setting. Passionate about helping others and contributing to a mission-driven company. Familiarity with the Social Security disability process is a plus, but not required. This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success. Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction. Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership. Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition. Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability. Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience. Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences. Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively. Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback. Ensure that the store operates in accordance with safety regulations, company policies, and industry standards. Ensure that all operational procedures and processes align with company policies, standards, and legal regulations. Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc. Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated. May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols. May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency. Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store. Participate in cross-training for flexibility in various departments and responsibilities. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities Yes Essential Qualities for Success At least 2 years of retail experience or equivalent combination of experience and education. Proven track record of success and a desire to take on increasing levels of responsibility and leadership. Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results. Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment. Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively. Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment. Proven ability to analyze and optimize complex processes to achieve operational excellence. Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes. Comfortable navigating computer systems and software to assist customers or manage activities. Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail. Proven track record of consistently producing error-free work and meeting quality standards. Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks. Proficiency with Microsoft Office Suite or related software. Working knowledge of Microsoft Office Suite. Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements. Physical Requirements Ability to maintain a seated or standing position for extended durations. Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

About Lexful Lexful is a stealth, AI-native Managed Service Provider (MSP) startup, building the next unfair advantage for MSPs in the AI era. The powerful Lexful platform will not only alleviate major challenges for MSPs but also help them generate new revenue. We're an AI-native SaaS startup building from first principles. We're pre-launch (targeting Feb 2026) and moving fast, with a tight feedback loop between product, design, engineering, and our design partners. We're not just bolting AI onto an old product-we're a multi-tenant product that enables partners to drive a sell-through motion. You'll be joining a founding team that's deeply committed to shipping real customer value, testing often, and iterating based on what works in the field-not just what we imagined in a whiteboard session. Why This Role Matters Reporting into the Chief Technology and Product Officer, as the L2 Technical Support Manager, you'll be the go-to technical expert to provide comprehensive support for MSP customers who are using Lexful's AI-native platform. In this customer facing role, you'll handle end-to-end customer engagement from onboarding through ongoing technical support, resolving complex integration issues and partnering with engineering to continuously improve our platform. You'll work as the trusted technical expert MSPs rely on across all communication channels. What You'll Do Customer Support & Issue Resolution Support MSP customers through end-to-end engagement: onboarding, account setup, debugging, and feature discovery. Investigate and resolve inbound issues across all channels (email, Slack, chatbot, in-app support). Reproduce bugs across different environments (browsers, Windows, Mac, mobile) and partner with engineering to document fixes. Achieve 90%+ first-contact resolution without engineering escalation. Adapt communication style for both technical MSP staff and non-technical end users. Platform Implementation & Integration Support Lead technical onboarding and guide migrations from legacy solutions to Lexful. Troubleshoot API integrations into PSA platforms RMM tools, and Microsoft 365. Configure optimal Lexful setups for multi-client MSP environments. Help customers discover and implement advanced features and integrations. Strategic Support Operations Surface trends and insights from customer feedback to inform product development. Lead strategic projects to improve support experience and internal knowledge sharing. Create and maintain technical documentation and Knowledge Base and other troubleshooting resources. Build processes and tools to enhance support efficiency. What We're Looking For Technical Skills & Experience 3 - 5+ years technical support experience with B2B SaaS platforms. Strong troubleshooting skills for APIs, integrations, and technical issues across different environments. Experience with Microsoft 365 administration and enterprise integrations. SQL, JavaScript, APIs, and GitHub experience preferred (curiosity to learn is valued if no direct experience). Understanding of AI/ML concepts and natural language processing is a plus. MSP Industry Knowledge Deep understanding of MSP workflows and technology stacks. Experience with PSA platforms and RMM tools. Familiarity with MSP documentation platforms and automation tools. Knowledge of MSP compliance requirements (SOC 2, ISO 27001). Communication & Mindset Excellent communication and customer service skills with technical and engineering user base. Ability to adapt communication approach for non-technical users. Passion for technology, quality, and a job done right. Self-directed with systematic approach to problem-solving. Experience creating technical documentation and training materials. What We Offer The chance to be a founding team member, shaping the company's product vision and culture. A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup. Top of the line benefits package. A fully remote, flexible work environment with autonomy and ownership. The opportunity to work on cutting-edge technology with a strong product-market fit. A team that values collaboration, innovation, and continuous learning. We invite all qualified candidates to apply. We thank you for your interest, and only successful applicants will be contacted. Please no recruiters or phone calls.

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers-ranging from the world's top investment funds to Fortune 500 companies-depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence. We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture-recognized by Inc. as a Best Workplace for three consecutive years-emphasizes transparency, ownership, and continuous mastery. What It's Like to Work at YipitData: YipitData isn't a place for coasting-it's a launchpad for ambitious, impact-driven professionals. From day one, you'll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers. Why Top Talent Chooses YipitData: Ownership That Matters: You'll lead high-impact projects with real business outcomes Rapid Growth: We compress years of learning into months Merit Over Titles: Trust and responsibility are earned through execution, not tenure Velocity with Purpose: We move fast, support each other, and aim high-always with purpose and intention If your ambition is matched by your work ethic-and you're hungry for a place where growth, impact, and ownership are the norm-YipitData might be the opportunity you've been waiting for. About The Role: YipitData's Corporate team collaborates directly with organizations like Summer Fridays, FanDuel, Uber, and Harbor Freight to help them make sense of the vast amounts of external data available. We source, clean, organize, and contextualize data to support our clients answer their key business questions. We are expanding our Insights team within the Corporate practice by welcoming an Insights Associate to develop and deliver data-driven insights for prospective clients. This is a fantastic opportunity for someone with 2-4+ years of experience who wants to enhance their data analysis skills, gain exposure to executives, have a meaningful impact on the businesses we support, and get in on the ground floor of a rapidly growing team at YipitData. Insights Associates will collaborate closely with Marketing, Sales, and Data Product teams to create and communicate data-driven insights, leveraging a variety of data sources to inform prospective client decision-making. You could be a good fit if you are comfortable with understanding, manipulating, visualizing, and articulating data to tell compelling business stories with immediately actionable recommendations. This is a remote-friendly opportunity that can sit in NYC (where our headquarters is located), or anywhere in the US. As an Insights Associate, you'll gain experience in: Business Insights: Responsible for creating and delivering meaningful insights to prospective clients. Insights Associates will dive into secondary research (industry publications, public earnings, research reports) and work with the Sales team to isolate key pain points for prospective clients, and deliver actionable analysis to address those issues. Customer Engagement & Impact: At the end of the day, all our efforts aim to provide actionable insights with a measurable positive impact on our customer's business. Insights Associates consult with the prospective client to uncover business opportunities and provide actionable insights that guide decision-making. Associates walk through our capabilities, and identify areas where our data can help. Go To Market Functions: Insights Associates are hearing pain points and identifying solutions with prospective clients - this enables them to think creatively on what we're missing and how we can address different functions and industries. Associates will gain skills in identifying new opportunities, sizing up potential impact, and working closely with Marketing to establish and execute a go-to-market strategy. You Are Likely To Succeed If You Have: 3-4+ years of experience in business analytics or consulting A talent for data-driven storytelling A passion for data analysis; SQL and/or Python experience is preferred, not required, but a willingness to learn is highly valued Ability to work collaboratively in an innovative, entrepreneurial, and dynamic environment Experience in collaborating with brand manufacturers and/or retailers and an understanding of their business needs is preferred What We Offer: Our compensation package includes comprehensive benefits, perks, and a competitive salary: The annual base salary for this position is anticipated to be $100k -110k. The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, and Denver. If the remote work is performed outside of these offices, income may be subject to New York State tax withholding. We care about your personal life and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, a wellness budget, learning reimbursement, and more! Your growth at YipitData is determined by your impact, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer. Job Applicant Privacy Notice

The Company TurbineOne is the frontline perception company. We deliver decision advantage, better situational awareness, and stronger force protection. Our customers value how we automate key portions of the military intelligence cycle while keeping humans in the loop. We're a small, fast-moving, and high-performance DefenseTech startup backed by leading venture investors in national security. Our software-the Frontline Perception System (FPS)-brings cutting-edge AI and machine learning directly to the tactical edge, powering real-world missions across all branches of the U.S. military and our allied partners. Job Title: Content Creator Reporting directly to the Chief of Staff Based in the U.S. (Remote) Able to obtain a US security clearance The Role As TurbineOne's Content Creator, you'll drive our storytelling engine-developing and executing the content strategy that strengthens brand awareness and deepens understanding of our mission, products, and technology. You'll oversee the full lifecycle of content creation and distribution across digital channels, media, and events, ensuring consistency in voice and visual identity. This is a creative, strategic, and operational role-ideal for a self-starter who thrives in a fast-paced, mission-driven environment. Primary Responsibilities Develop and execute TurbineOne's content strategy to expand brand visibility and audience engagement. Collaborate closely with the Sales Enablement and Growth teams to ensure content directly supports go-to-market initiatives, proposal efforts, and customer engagement. Own and manage TurbineOne's podcast-from guest coordination and recording to editing, publishing, and promotion across channels Manage the editorial and social media calendar across blogs, newsletters, events, podcasts, and thought leadership. Craft and refine TurbineOne's voice and tone for target audiences, from defense and government stakeholders to industry partners and the general public. Produce, edit, and direct high-quality multimedia content-especially video and motion graphics-that tell our story with clarity and impact. Partner with internal teams to showcase impactful customer use cases, readiness exercises, and product milestones. Track performance analytics to optimize distribution, reach, and conversion through SEO, AEO, and emerging channels. Streamline the content pipeline through efficient workflows, tools, and AI-driven processes. Explore innovative content formats and platforms to expand engagement and thought leadership presence. In a Typical Week You Will Brainstorm and launch new content campaigns with cross-functional teams. Write or edit a customer case study or in-depth product blog post with the CTO or Product team. Edit short-form videos highlighting product features, field exercises, or customer success stories for digital and event distribution. Create graphics and copy for an upcoming tradeshow, proposal, or product announcement. Analyze social and web metrics to inform next week's editorial focus. Update and maintain a centralized library of marketing collateral and content assets. Desired Experience 5+ years in content marketing, journalism, or related creative roles, ideally in technology, defense, or dual-use sectors. Proficiency in video editing tools (e.g., Adobe Premiere, Final Cut, or DaVinci Resolve) and visual storytelling. Strong storytelling and editorial judgment, with experience translating technical topics into compelling narratives. Hands-on proficiency across digital publishing, social media, and analytics tools. Experience leading creative production-copy, design, video, or audio. Self-starter with the ability to manage multiple projects in a high-tempo environment. Passion for national security and technology; ability to align content with mission impact. Startup Culture Expectations You're a builder-able to create structure, process, and momentum from scratch. You thrive in ambiguity and take ownership from idea to execution. You value clarity, precision, and voice consistency in every piece of content. Above all, you're motivated by purpose-empowering those on the frontlines through better technology.

**This full-time role starts in the Spring 2026.** Join us as an **Associate Portfolio Executive** and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you'll drive positive customer experiences while expanding your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. The Associate Portfolio Executive position stands out as a premier opportunity, offering abundant resources and development support. For those committed to putting in the work, there's no better role for a long and successful career in this industry. As an Associate Portfolio Executive, you'll focus on re-engaging dormant accounts as well as cold calling new opportunities, without the need to prospect. This unique approach allows you to focus solely on relationship development and business expansion, setting us apart from competitors who spend more time finding leads than nurturing customer relationships. **What makes this role unique?** Our unparalleled support system allows you to effectively manage your portfolio with confidence. We provide robust technology that amplifies your capabilities and bandwidth, enabling management of large portfolios efficiently. Additionally, our emphasis on autonomy allows you the freedom to run your business with our extensive network and scalability. **We prioritize your growth.** Our strong onboarding program and commitment to personal development within the organization ensure you have the tools for success. The collaborative culture and managerial focus on your development propel your career forward. **Everyday life in this role is dynamic.** You have the opportunity to win daily with our established customer base. Moreover, we promote a supportive environment, ensuring a work-life balance where teams support each other, allowing everyone to enjoy PTO. If you're driven, money-motivated, and passionate about relationship-building and problem-solving, apply now to be part of our team! **RESPONSIBILITIES:** **Customer Experience:** + Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rate + Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets + Respond promptly to customer inquiries and exceptions while managing conflict diplomatically + Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues + Reconnect with dormant customers, fostering relationships and stimulating demand + Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits + Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customers **Service Delivery & Business Development** + Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size + Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects + Identify growth potential within accounts, transitioning transactional engagements into committed partnerships + Stay updated on customer, industry, and market changes to pinpoint growth opportunities + Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations **Process Efficiency:** + Adopt and apply new tools, technology, and processes to improve overall workflow + Utilize data and reporting to identify service improvement opportunities and expand wallet share + Partner with internal resources to ensure account processes and SOPs are complete and adhered to + Maintain a minimum portfolio size of existing customers by volume and revenue + Participate in daily or weekly team stand-ups to foster communication and alignment + Use technology to manage order statuses and initiates corrective measures during exceptions + Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption + Assist in the development of any SOPs required to manage customers' business effectively **Required Qualifications:** + High School Diploma or GED. + Minimum 6 months Customer Engagement Experience internal or external + Ability to travel up to 10% **Preferred Qualifications:** + Bachelor's Degree from an accredited college or university. + Attention to detail, accuracy, and problem-solving. + Demonstrated negotiation, collaboration, and influencing skills. + Proficient in Microsoft Office Suite of Programs. + Values a diverse and inclusive work environment. At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion - within Sales, Global Forwarding, Operations, Account Management or other areas - so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. **Compensation Range** $19.23 - $38.47 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Equal Opportunity** C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE//Disabled/Veteran **Benefits** **Your Health, Wealth and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Two medical plans (including a High Deductible Health Plan) + Prescription drug coverage + Enhanced Fertility benefits + Flexible Spending Accounts + Health Savings Account (including employer contribution) + Dental and Vision + Basic and Supplemental Life Insurance + Short-Term and Long-Term Disability + Paid and floating holidays + Paid time off (PTO) + Paid parental leave + Paid time off to volunteer in your community + Charitable Giving Match Program + 401(k) with 6% company matching + Employee Stock Purchase Plan + Plus a broad range of career development, networking, and team-building opportunities Dig in to our full list of benefits on OUR CULTURE (************************************ page. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at ****************** .

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description The Solutions Consultant (SC) is the trusted advisor to our sales reps, prospects, and customers. The primary goal of the SC is to secure revenue by delivering solutions to help our customers do their best work. As a Solutions Consultant, you will assist sales to attain their extraordinary revenue goals by ‘owning the technical win' as part of the Account team by architecting compelling solutions to address a customer's key work management challenges, and present a desired future state and deliver a competitive advantage with measurable outcomes. You will also serve as the subject matter expert in talent acquisition and form great partnerships, both internally and externally, with customer success as the core focus. What you'll deliver: Lead and document discovery sessions to understand the client's business objectives and desired outcomes Become a trusted advisor and expert in SmartRecruiters platform for client executives and technical decision makers to provide a deep level of product knowledge with the ability to articulate market trends and the value of SmartRecruiters to develop new business opportunities. Identify and present a vision of what the client's future can look like while helping them understand the capabilities needed Perform product demos tailored to the client's needs and areas of opportunity where SmartRecruiters provides the right solutions. Acts as a resource for the Sales team on demonstrations, new feature benefits, script development, checklists, and other resources to assist in the advancement of demo skills and product implementation for the entire team. Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters' target market Develop a repertoire of client stories to convey the value of SmartRecruiters' solution to the customer, enabling champions to tell stories on our behalf Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution Provide prompt and detailed handoffs to Customer Experience to deliver against the proposed solution Develop a roadmap to improving your craft Qualifications Minimum 2 years of experience in a sales engineering or consulting ideally in a SaaS environment Solid understanding of prospect research, prospect needs discovery, outcome-based selling, and the ability to demonstrate value to prospects in order to drive company revenue and client satisfaction. Proven track record successfully collaborating with various departments to inspire alignment and execution Strong customer-facing and relationship building Excellent ability to break down technical jargon into easy to understand, plain language Engaging presentation and interpersonal communication skills Technically adept, experienced with web technologies Thrive on customer engagement, consultative sales, problem solving, customer education and support. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Bounteous is the essential digital innovation partner to the world's most ambitious companies. We help leading brands co-innovate to accelerate growth and create transformative customer experiences.We are seeking a high-impact Vice President, Business Development to drive growth within our Telecom & Media vertical. This leader will leverage deep industry expertise to position Bounteous' full range of digital services - including marketing, customer acquisition, revenue optimization, contact center transformation, and software product development - with major Telecom and Media clients.Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.) Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information Key Responsibilities Directly qualify, develop, and close opportunities driving $5M+ in annual new business revenue and $15M+ in total contract value (TCV) Partner with the TMT Business Unit Managing Director to develop and execute go-to-market strategies for Telecom and Media, shaping marketing plans, prospecting efforts, and service offerings that address the industry's most critical needs Collaborate with other Bounteous sales and delivery leaders to expand our footprint within the Telecom and Media ecosystem Build trusted relationships with senior executives (CMO, CDO, CIO, CTO) to identify, frame, and solve strategic challenges across customer engagement, revenue growth, and digital transformation Partner with key technology alliances (e.g., Adobe, Acquia, Salesforce) to expand co-sell opportunities within Telecom and Media accounts Work with client services teams to advance existing accounts and elevate relationships toward multi-year Co-Innovation partnerships Execute disciplined enterprise sales practices, including: Researching target organizations and mapping decision-making power structures Leading outbound prospecting to generate qualified leads within target profiles Developing differentiated win strategies and value-based proposals Delivering compelling presentations that demonstrate Bounteous' strategic value Supporting revenue forecasting, staffing projections, and annual planning Preferred Qualifications 10+ years of experience successfully closing complex, multi-year strategic deals ($3M+ annual value) within a global systems integrator, digital consultancy, or digital agency environment Proven track record selling to C-suite executives within Telecom and Media organizations Experience in structuring large-scale digital transformation, customer experience, and marketing engagements Strong executive presence - authentic, persuasive, and confident in communicating with senior client stakeholders Exceptional written and verbal communication skills, including the ability to craft and deliver compelling proposals and executive presentations Bachelor's degree or equivalent experience preferred Geographic preference: East Coast U.S or Texas We invite you to stay connected with us by subscribing to our monthly job openings alert here. Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. #BI-Remote#LI-Remote

This role covers Northern California, Northern Nevada, Southern Idaho, and portions of Wyoming. The ideal candidate will be based in either Northern California (specifically the Bay Area) or the Reno, NV region. The Physician Lab Sales Specialist (PLSS) is responsible for driving sales of CLIA-waived and moderately complex diagnostic solutions into physician-owned laboratories, urgent care centers, community health clinics, and specialty practices. In addition to Point of Care (POC) and waived testing, the role includes responsibility for positioning non-waived instrumentation (CBC, chemistry/IA, molecular platforms) and associated multi-year reagent rental agreements for practices with the patient base to support expanded in-office testing. The PLSS balances transactional sales (consumables, POC testing) with strategic capital placements and provides consultative support around compliance, reimbursement, and lab workflow optimization. KEY RESPONSIBILITIES: Sales Growth & Revenue Generation: Drive sales growth by promoting Henry Schein's exclusive laboratory solutions, including instrumentation, reagents, consumables, and point-of-care testing. Deliver strategic account plans focused on maximizing revenue, improving penetration across specialties, and retaining top-tier customers. multi-year reagent rental agreements and instrument placements within physician labs. Partner with Field Sales Consultants (FSCs), Inside Sales Consultants (ISCs) and Executive Selling Teams (BDE / SGE) to coordinate customer strategy, maximize wallet share, and expand territory reach. Customer Engagement & New Business Development: Build trusted advisor relationships with physicians, lab directors, administrators, and decision-makers across multiple care settings, including but not limited: Physician Office Labs (POLs), Urgent Care Centers, Large Group Practices, Community Health Centers, Integrated Delivery Networks (IDNs) Conduct diagnostic workflow analyses to uncover opportunities for upgrading instrumentation, consolidating vendors, and improving reimbursement potential. Target new accounts through data-driven prospecting. Market & Competitive Insight: Maintain deep knowledge of the CLIA regulatory landscape (waived, moderate, and high complexity testing environments). Monitor competitive activity and market shifts to inform strategy and capitalize on white-space opportunities. Serve as a laboratory diagnostics subject matter expert to internal teams, offering product expertise. SPECIFIC KNOWLEDGE & SKILLS: Strategic, solution-oriented sales approach. Demonstrated ability to meet or exceed revenue and unit targets. Excellent communication and presentation skills Strong analytical and problem-solving capabilities Experience selling into physician office labs, urgent care centers, Large Group Practices and IDNs preferred. Prior experience collaborating within cross functional teams to achieve multi-channel growth preferred. Demonstrated success exceeding quotas and driving territory growth in competitive markets. Proven ability to close both transactional consumables sales and longer-cycle moderate complexity placements. Familiarity with reagent rental models, CLIA compliance, and reimbursement frameworks. Strong prospecting and territory management skills. GENERAL SKILLS & COMPETENCIES: Excellent understanding of industry practices Strong proficiency with tools, systems, and procedures Excellent planning/organizational skills and techniques Excellent independent decision making, analysis and problem solving skills Outstanding verbal and written communication skills Excellent presentation and public speaking skills Excellent interpersonal skills Excellent conflict resolution skills and ability to deliver difficult messages Ability to build partnerships at all levels within the company Good negotiating skills Resolve complex issues in effective ways Project management, consultative skills and ability to manage a budget Specialist in multiple technical and/or business skills Ability to cultivate and develop lasting internal and external customer relations WORK EXPERIENCE: Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications. TRAVEL / PHYSICAL DEMANDS: This position requires extensive travel within the designated territory. (Minimum 50% travel is not unusual) This position will be working in a home office environment, utilizing typical office equipment. The posted range for this position is $100,000 - $135,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. At the time of this posting, this position is eligible for a bonus not reflected in the posted range subject to the achievement of the plan. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: *************************** Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is ******************* . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services. Essential Functions * Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. * Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. * Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies * Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. * Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives * Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. * Lead change management efforts, ensuring smooth adoption of new technologies across the organization. * Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience. Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems. General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution Architect to design and deliver CX solutions leveraging Google Cloud technologies. This is a hands-on, high-impact role with the opportunity to influence PTP's offerings, delivery services, and shape the PTP partnership with Google Cloud. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities · Lead solution and architecture design for Google Cloud CX projects · Create comprehensive architecture diagrams, demos, proof-of-concepts, and delivery accelerators · Implement secure and scalable Google Cloud solutions in production environments through hands-on engineering · Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite (CES) services / CCAI · Mentor developers and engineers during project execution · Partner with project managers to ensure on-time, quality delivery · Identify opportunities and advocate for Google Cloud solutions · Contribute to internal knowledge sharing and practice development Requirements · 5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP · Hands-on experience with end-to-end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI · Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing · Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements · Experience with infrastructure-as-code (Terraform), CI/CD, and containerization (Docker/Kubernetes) · Excellent communication and client-facing skills · Ability to balance strategic planning with hands-on implementation · Ability to lead a small team of developers · Google Cloud Professional Cloud Architect certification Desired · Experience implementing large-scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI · Experience in Google Cloud Retail Search / Vertex AI Search for commerce · Experience with the implementation of agentic workflows using Vertex AI · Experience designing accelerators or packaged offerings for cloud platforms · Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9) · Additional Professional-level Google Cloud certifications Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You'll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We're Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a remote position. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is an equal-opportunity employer.

We are seeking a highly experienced Salesforce PRM & CPQ Expert to lead the strategy, design, and execution of our global Partner Relationship Management (PRM), Configure-Price-Quote (CPQ), and Customer Relationship Management (CRM) platforms within the Salesforce ecosystem. This position sits within the business organization and partners closely with IT to ensure seamless integration, scalability, and alignment with enterprise architecture. The role is accountable for translating commercial objectives into technology strategy and ensuring that Salesforce solutions deliver measurable business value across Sales, Channel, and Operations. In addition to Salesforce expertise, this leader will play a critical role in post-merger integration activities, supporting system consolidation, data alignment, and cross-platform harmonization. Given that future acquisitions may introduce new or unfamiliar technologies, adaptability, learning agility, and the ability to work across evolving tech stacks are essential. Key Responsibilities Strategic Ownership Serve as the business owner and subject-matter expert (SME) for Salesforce PRM, CPQ, and CRM capabilities globally. Define and own the Salesforce roadmap for partner, quoting, and customer engagement platforms aligned with commercial priorities and digital transformation goals. Represent the voice of the business in all Salesforce-related design, architecture, and governance forums to ensure usability, scalability, and adoption. Collaborate with IT, Architecture, and Data teams to ensure solutions align with enterprise standards, data strategy, and security compliance. Lead post-merger technology assessments to identify overlaps, integration opportunities, and transition strategies for newly acquired platforms. Salesforce PRM Leadership Lead the design and continuous improvement of the Salesforce PRM portal (Experience Cloud) to enhance partner collaboration, onboarding, and enablement. Streamline partner lifecycle processes - deal registration, incentives, co-marketing, and content access. Develop dashboards and analytics to measure partner contribution, engagement, and ROI. Collaborate with Channel Sales, Partner Marketing, and Operations to automate partner communications and improve partner satisfaction. Salesforce CPQ Enablement Own the Salesforce CPQ process end-to-end: configuration, pricing, discounting, approvals, and quote-to-order integration. Collaborate with Product Management, Finance, and IT to ensure pricing accuracy, margin control, and catalog consistency. Standardize global quoting workflows to improve speed, compliance, and operational governance. Integrate CPQ seamlessly with Salesforce CRM, PRM, and ERP systems for a unified quote-to-cash process. Salesforce CRM Integration Ensure alignment of Salesforce Sales Cloud (CRM) with PRM and CPQ to provide a 360° view of customer and partner data. Partner with IT and Marketing to integrate Salesforce with ERP, Marketing Automation (Marketo, Pardot), and Analytics tools. Support global sales operations through the creation of actionable dashboards, workflows, and data structures that drive accountability and insight. Integration, Collaboration & M&A Work in close partnership with IT delivery teams to translate business requirements into technical designs and scalable Salesforce solutions. Define and manage system integrations between Salesforce PRM, CPQ, CRM, and third-party or newly acquired applications. Lead post-acquisition system evaluation, data migration, and harmonization efforts to ensure seamless business continuity. Act as the bridge between Business and IT, ensuring technology execution supports business strategy through evolving tech landscapes. Continuously learn and adapt to new technologies introduced through M&A or platform evolution. Continuous Improvement Establish success metrics and dashboards for adoption, data accuracy, and performance across Salesforce PRM, CPQ, and CRM. Lead global user enablement and communication programs to drive adoption and change readiness. Stay current on Salesforce releases, partner ecosystem innovations, and new technology integrations emerging through M&A Qualifications Bachelor's or Master's degree in Business, Information Systems, or related field. 8+ years of experience leading Salesforce PRM, CPQ, and CRM initiatives in complex, global environments. Proven track record supporting Mergers & Acquisitions, including system consolidation, data harmonization, and integration planning. Deep understanding of Salesforce Experience Cloud (PRM), Sales Cloud (CRM), and Salesforce CPQ. Strong collaboration skills with IT, Finance, Marketing, and Product teams to deliver scalable business solutions. Experience integrating Salesforce with ERP, Marketing Automation, and Analytics platforms. Exceptional stakeholder management, communication, and executive influencing skills. Demonstrated ability to learn and adapt quickly in evolving technology environments. Experience applying AI, automation, and predictive analytics within Salesforce is a plus Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 19, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $116,800.00 - $219,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Administration

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Senior Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You'll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you'll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. You'll deliver tailored training aligned to each organization's unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.🔧 Responsibilities Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality. Deliver Successful Activation: Design and deliver expert-level, use case-based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption without reliance on peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting. Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer's strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by achievement of individual digital goals. Frequently share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing and upskilling the broader team. Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. Create reusable applications of new technologies and identify best practices that the broader team leverages for success. Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric's Business Consulting methodology. Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy, consulting peers on how to achieve similar success. Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed, modeling best-in-class consulting practices. Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Independently design and execute action plans to remediate deficiencies, with a proven track record of retention in at-risk accounts. 💡 Requirements Language Requirements: Be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages. Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact. Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges. Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus. Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level. Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants. Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities. Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices Compensation: $110,000 - $135,000 Base | bonus eligible 🏆 Perks and BenefitsThis will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and AccidentHealthy Rewards - Discount ProgramsDiscounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral ProgramMacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an *************************** email address and/or LinkedIn in Mail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to **************************. Quantum Metric is an E-Verify employer: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: ************************************************************* #LI-REMOTE #BI-Remote

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you. The Role: The Customer Operations Manager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform. What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI. Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts. Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy. Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms. Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment. Previous people-management experience, with a track record of developing and scaling customer-facing teams. Exceptional written and verbal communication skills. Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure. Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement. Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment Compensation Information: $115,000 - $137,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

Role Type: Full-Time | The Senior Backend Developer will implement backend services powering the Notification Hub, including routing logic, preference synchronization workflows, webhook ingestion components, and vendor adapter integrations. This role focuses on building highly reliable, event-driven microservices deployed on GKE using Pub/Sub and Avro. Key Responsibilities Develop Java/Spring Boot microservices for routing, preference sync, webhook ingestion, and batch jobs. Implement Pub/Sub consumers with concurrency controls, retry logic, DLQ, and idempotency handling. Process Avro payloads and implement schema validation, transformation, and enrichment. Build API integrations with Listrak and other messaging/MarTech systems using the adapter pattern. Integrate with internal APIs (MDM, CRM, profile services) for data enrichment. Contribute to secure webhook handling and event publishing. Implement resilience features: circuit breakers, exponential backoff, and message-level deduplication. Participate in code reviews, performance tuning, and operational troubleshooting. Required Skills & Experience 6-10 years backend engineering experience. Strong expertise with Java, Spring Boot, REST APIs, and microservices. Experience with event-driven platforms (Pub/Sub, Kafka, RabbitMQ, etc.). Familiarity with Avro or schema-based messaging formats. Experience with Kubernetes/GKE deployments. Strong integration experience with external APIs. Preferred Experience in messaging platforms, ESP integrations, or customer engagement systems. Knowledge of webhook design and security Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post