FDCPA jobs near me - 47 jobs

The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution. Essential Job Functions Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry. Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines Document all communications and transactions of material manner with customers Protect the confidentiality of all aspects of the companys operations, portfolio, customer information, and computer technology Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others Actively participate in team meetings to improve workflows, collection processes, and department efficiencies. Additional Job Functions Work effectively in a high-pressure, high-volume environment Display professionalism and empathy Handle customer questions with a goal of resolving all issues within first contact/call Demonstrate strong verbal and written communication skills Refer available services to meet customers needs Excellent computer skills including proficiency with Microsoft Suite products Contribute to department projects as assigned Other related duties as business needs arise Qualifications and Education Requirements Two or more years in a Call Center environment preferred with related work experience in customer service, banking/finance, or collections. Knowledge of collections processes and tactics. Interpersonal skills with the ability to work in a team and interact with all levels of personnel. Reliable with excellent time management ability, must meet deadlines and quotas. High school diploma or equivalent required. Preferred Skills Ability to speak, read and write in both English and Spanish. Excellent understanding of reporting and report databases. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Strong problem solving and decision-making skills.

The quality performance evaluation (QPE) specialist is a key contributor to maintaining and enhancing the customer experience across our operations. This role is responsible for assessing customer interactions to ensure alignment with quality standards, regulatory compliance, and customer excellence. By analyzing performance trends and identifying areas for improvement, the QPE Specailist that success in this role requires strong analytical capabilities, attention to detail, and a commitment to driving high-quality customer engagements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role." Key Duties and Responsibilities Monitor and evaluate inbound and outbound customer interactions across multiple channels (phone, chat, email) for quality, compliance, and adherence to internal standards. Document audit findings and deliver clear, constructive feedback to frontline agents and supervisors. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Collaborate with learning and development, operations, and leadership teams to support coaching, development, and process improvement initiatives. Participate or facilitate calibration sessions to ensure consistency and fairness in quality evaluations. Provide weekly quality performance evaluation coaching session for operations teams. Maintain accurate records of audits and contribute to regular reporting on quality metrics and KPIs. Assist in the development and refinement of quality scorecards, evaluation criteria, and audit tools. Stay current on industry best practices, compliance requirements, and customer service standards. Performs other related duties and special projects as needed. Minimum Qualifications High School Diploma or GED. Two years of experience in training and material development. Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly. Excellent verbal and written communication skills, including interpersonal skills. Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and delivery on multiple priorities. Exceptional analytical and problem resolution skills; ability to exercise independent and, sound judgment. Experience facilitating in person and virtual classrooms with proficient presentation skills. Proficiency with MS Office tools and applications. Some travel may be required. Preferred Qualifications Prior multi-employer and Taft-Hartley trust fund experience. Bachelor's degree in training or educational related field. Certification in training, learning, development, or quality. Experience with speech analytics or quality monitoring software. Familiarity with regulatory compliance standards (e.g., HIPAA, PCI-DSS, FDCPA) depending on industry. Bilingual or multilingual capabilities are a plus Working Conditions/Physical Effort Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements. Able to lift up to 15 pounds. May be required to work remotely. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

About the Role TrueAccord is on a mission to transform debt collection through technology, data science, and a consumer-first approach. We are seeking an Assistant General Counsel, Compliance to join our Legal & Compliance team and play a central role in scaling our business responsibly. This role blends legal expertise, compliance leadership, and strategic execution. You'll be a trusted advisor to the GC & CCO, lead a growing team, and build scalable compliance systems that leverage technology and AI. You'll also gain visibility with executives and the board while influencing how compliance supports innovation, growth, and acquisitions across TrueAccord and its subsidiaries.Shape Compliance at Scale Design and enhance scalable compliance processes that leverage technology and AI. Operationalize a “quick reaction force” to integrate acquired companies into TrueAccord's compliance framework. Develop and lead change management processes across debt collection entities. Build and oversee the internal audit function as the company scales. Advise & Lead Serve as the people manager for compliance professionals, providing coaching and performance development. Act as a liaison for the GC & CCO in cross-departmental and cross-entity initiatives. Provide legal and compliance advice on operational, product, and engineering initiatives across TrueAccord and Sentry. Partner with the GC & CCO on litigation strategy and oversight. Manage knowledge, policies, and procedures for the Legal & Compliance team. Safeguard Business Integrity Lead compliance reporting, monitoring, and testing with visibility up to the executive team and board. Oversee regulatory and RMAI audits, ensuring thorough and timely responses. Partner with InfoSec to support SOC, PCI, and other certification processes. Conduct legal and compliance review of contracts (client and vendor), collections content, and marketing materials. Deliver ongoing compliance training across TrueAccord entities. What We're Looking For J.D. degree from an accredited law school. Active license to practice law in good standing in at least one U.S. state. 8+ years of experience in compliance, legal, or a combination of both, ideally in debt collection, fintech, or financial services. Strong knowledge of federal and state regulations (FDCPA, TCPA, FCRA, etc.). Demonstrated success managing and mentoring teams. Strong communication, interpersonal, and analytical skills. Ability to balance strategic leadership with hands-on execution across multiple complex projects. $150,000 - $170,000 a year At TrueAccord, you'll help define how compliance can be both consumer-protective and business-enabling in a technology-first environment. You'll gain: > Executive visibility in litigation, board reporting, and enterprise risk strategy. > The chance to pioneer AI-enabled compliance systems. > A leadership role bridging legal counsel and compliance program design. > The opportunity to shape the compliance function of a growth-stage company expanding through acquisitions. If you're an attorney passionate about building compliance programs that are innovative, scalable, and industry-leading, this is your opportunity.

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Principal Duties List of required duties below. Distinguish on-site duties with a *. * Receive and review loan information. * Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer. * Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells. * Identify and recommend optimal workout strategies based on individual borrower. * Understands Current and 30 DPD rolls and how to read manual dialing reports. * Understands Legal/Warning statuses on manual dialing reports. * Work with designated clients taking inbounds and making outbounds for those clients only. * Effectively and efficiently corresponds via email with dedicated clients. * Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans. * Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions. * Utilize our skip tracing tools when confronted with an account that has no phone number. * Identify and recommend assistance strategies, as necessary. * Increase frequency of borrower contact by using scoring model. * Performs related duties as assigned by management. * De-escalating calls and logging complaints * Knowledgeable of FDCPA guidelines * Updating contact preferences for homeowners when provided consent. * Updating the system with updated preferred language changes. * Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent. * Reaching out to consumers regarding past due accounts, taxes, liens, and insurance. * Submit necessary tasks to have account updated in reference to the current issue on the account. * Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account. * Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc., * Ensure that each account is accurately documented as well as capturing complaints when necessary. * Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible. * Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call. * Provide one call resolution. * Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool. * Performs related duties as assigned by management. * These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements * High school diploma or equivalent, required. * Bachelor's degree, preferred. * 0-2 years, loss mitigation, collections, or related mortgage-servicing experience. Knowledge, Skill, and Ability Requirements * Must pass written exam to determine comprehension of situations and proper writing style. * English fluency required, Spanish fluency a plus. * Outstanding telephone and written communication skills. * Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). * The ability to maintain professional conduct when dealing with people of any mood or personality type. * Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. * Excellent reasoning and research skills; the ability to see the "big picture" and manage the details. * The ability to safeguard confidential customer and company information. * A solid work ethic, high integrity, a positive attitude, and strong attention to detail. * The ability to follow instructions but work with minimal direct supervision. * Excellent keyboarding skills. * Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.). * The ability to remain stationary (mostly in a sitting position) for long periods of time. Physical Demands/Work Environment/Disclaimer * Must be able to remain in a stationary position for long periods of time. * Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. * Must be able to effectively communicate with all homeowners. * Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! * Medical, dental, and vision insurance * Health Savings Account with employer contribution * 401(k) Retirement plan with employer match * Paid Maternity Leave/Parental Bonding Leave * Pet insurance * Adoption Assistance * Tuition reimbursement * Employee Loan Program * The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: * Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more * 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice * Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee * Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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Join a USA Today Top 100 Workplace & Best in KLAS Team! Bilingual Patient Account Representative Pay Range: $16.00 - $19.00 per hour| Schedule: Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) | Location: Columbia, SC Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a member of our Early Out Department, the Bilingual Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve. What You'll Do: Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients. Maintains acceptable levels of productivity. Understands and effectively utilizes assigned client software systems. Makes and receives consecutive calls in a call center environment. Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties. Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients. Models' appropriate behavior in the handling of difficult interactions or accounts. Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures. Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements. Performs other related duties as assigned. What We're Looking For: Excellent verbal and written communication skills. Ability to handle and maintain confidential information. Strong work ethic Bilingual (Spanish & English Speaking) Ability to communicate effectively with patients in Spanish. High School Diploma or GED required. 1+ years of call center experience 1+ years of experience with accounts receivable, healthcare billing and collections, preferred. Why You'll Love RSi: Competitive pay with ample opportunities for professional growth. Fully remote position with a stable Monday-Friday schedule. Collaborative, performance-driven environment with expert leadership. Mission-driven work supporting essential healthcare services. Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML's approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. The Opportunity We seek a results-oriented Product Manager to lead the development and optimization of AI/ML-powered communication capabilities for our SaaS B2B2C platform. This role focuses on driving intelligent, personalized, and scalable communications across outbound channels, including email, SMS, and phone-like channels, to improve customer engagement, retention, and ROI for our enterprise clients. You will sit at the intersection of automation, seamless client control, and consumer empathy. As the product owner, you will define the vision, strategy, and roadmap for our AI/ML-driven communication solutions. You will collaborate with cross-functional teams to deliver innovative capabilities that enable our B2B clients to communicate more effectively with their users and stakeholders. The Role In this role, you will manage the engine that drives how our clients speak to their customers. You will build the tools that enable our B2B clients to configure and trust our system, while simultaneously refining the consumer experience and AI models to ensure the end consumer receives the right message on the right channel at the right time. Key responsibilities for the role are detailed below: Driving the Client Experience (B2B) Empower the Client: Define and deliver intuitive features that allow enterprise clients to configure their communication strategies, compliance constraints, and brand voice within our platform. Transparency & Control: Help create "glass box" visibility into our AI models, giving clients the insights they need to understand why a specific communication strategy was chosen. Seamless Integration: Manage integrations with 3rd-party vendors (e.g., Twilio, Sparkpost) to ensure our experiences can scale effectively. Workflow Optimization: Engage directly with client strategy teams to understand their pain points and translate them into user stories that streamline their daily workflows. Driving Consumer Impact (B2C) Hyper-Personalization: Collaborate with data science teams to implement compliance-first "agentic decisioning" - ensuring the system intelligently selects the best engagement for each individual consumer. Engagement Strategy: Shift the focus from simple "delivery rates" to meaningful consumer outcomes. You will measure success by how well our communications drive positive financial resolution. Experimentation and Feedback Loops: Utilize quantitative engagement data and A/B testing strategies to continuously train our models and improve the consumer journey. Product Strategy & Leadership The Roadmap: Contribute to the product roadmap for AI/ML-driven communications, prioritizing client feature requests alongside long-term innovation. Cross-Functional Bridge: Act as the day-to-day translator between technical teams (Engineering/Data Science) and business stakeholders (Sales/Customer Success). Compliance & Safety: Ensure the platform remains compliant with strict financial regulations (e.g., FDCPA, TCPA) while scaling to meet enterprise volume. What We're Looking For: Experience: 3+ years in Product Management, with exposure to AI/ML, Data, or Communications platforms. The "Double-Sided" Mindset: Experience working on B2B2C products or a strong understanding of how to balance business buyer needs with end-user experience. Channel Expertise: Strong understanding of outbound communication channels (Email deliverability, SMS/MMS regulations) and vendors. Data Fluency: You are comfortable working with Data Science teams on personalization algorithms, audience segmentation, and predictive analytics. Soft Skills: Ability to articulate complex technical concepts to non-technical client stakeholders clearly. Education: Bachelor's degree in Computer Science, Business, or a related field. Why You'll Love This Role: You will have the unique opportunity to use cutting-edge technology not just to optimize metrics, but to help real people navigate difficult financial situations with dignity. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California. SUMMARY The Internal Auditor supports the General Counsel in executing the annual Audit Plan by planning, conducting, and reporting on audit engagements. Key responsibilities include risk assessment, control evaluation, and report preparation. The Internal Auditor identifies control weaknesses, communicates findings objectively to management, and ensures audits are completed on time and in accordance with the General Counsel's specifications. This role requires comprehensive knowledge of financial services operations and regulatory compliance in lending, collections, and marketing. Preferred experience includes secured consumer lending, banking, and compliance auditing. The ability to manage multiple concurrent audits is essential. The Internal Auditor evaluates and reports on compliance with company policies and applicable state and federal regulations, including but not limited to: * Fair Credit Reporting Act (FCRA) * Fair Debt Collection Practices Act (FDCPA) * Regulation B (Equal Credit Opportunity Act) * Regulation Z (Truth in Lending Act) * Bank Secrecy Act / USA PATRIOT Act, Anti-Money Laundering (AML), KYC and CIP Programs. RESPONSIBILITIES * Develops and coordinates internal audit activities under the direction of the General Counsel; communicates complex concepts clearly in writing and verbally. * Interacts effectively with all levels of the organization, demonstrating confidence, professionalism, and diplomacy. * Plans and executes risk-based audits, performs walkthroughs, evaluates controls, and documents findings in accordance with departmental standards. * Drafts concise audit reports addressing key risks, issues, and root causes. * Communicates audit results clearly, demonstrating strong analytical, writing, and documentation skills. * Maintains current knowledge of lending operations and compliance requirements. * Assists in developing and training the compliance team's auditing capabilities as directed by the General Counsel. * Travels to the Van Nuys, CA office for initial onboarding (approximately one week) and periodically thereafter as needed. * Demonstrates integrity, accountability, and alignment with company values. * Adheres to policies, meets deadlines, and supports company goals. * Performs other related duties as assigned. REQUIREMENTS * This is a full-time, remote position open to U.S.-based applicants. * Initial onboarding at our corporate headquarters in Los Angeles, California, is required for one week. Ongoing travel may be required approximately six times per year, for one-week intervals. * Bachelor's degree in Accounting, Finance, Business Administration, or other related fields. * 5+ years of internal audit experience in a U.S.-based bank, preferably with experience in bank sponsorship/fintech partnerships. * Strong background in auditing within the financial services industry. * Ability to maintain a high level of confidentiality, organization, independence, and time management. * Proficiency in Microsoft Word, Excel, and PowerPoint. * Strong quantitative skills, including the ability to calculate interest, rates, and percentages. * Excellent verbal, written, and interpersonal communication skills, with the ability to train and lead others. * Professional certification (CPA, CIA, CISA, CFE, or CBA) or an advanced degree is preferred. * Strong technical skills with experience in SQL or similar database management tools (preferred). MORE ABOUT THE COMPANY: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you. To learn more about the loans we market and service, visit our websites at **************************** and **************************** Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position. California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. ******************************************************** .

Job Description Growing 100 year old law firm in Manhattan, NY has a need for a Litigation Attorney. deal candidates will have demonstrated experience with commercial foreclosure matters, hands-on experience in all aspects of complex commercial litigation, complex contractual disputes, and strong familiarity with the state and federal consumer protection laws and courts in New Jersey. Consumer finance and creditors' rights experience is preferred. We are looking for candidates with exceptional writing and drafting skills, a genuine enthusiasm for litigation, and a desire to take on increasing responsibility. The firm represents creditors, including financial institutions, banks, mortgage companies, automobile lenders and retailers, credit card companies, and collection companies in disputes brought under state and federal consumer protection laws, as well as defending them against common-law claims. The practice includes defense of claims arising under the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), and Fair Debt Collection Practices Act (FDCPA), as well as a variety of state and common law claims. Requirements Minimum of 3 years of solid commercial litigation experience (consumer finance and creditors' rights experience is preferred) Strong writing skills, including drafting and arguing pleading and motions Excellent verbal communication and advocacy skills Excellent technical, legal research, professional, and client service skills Team-oriented with a collaborative approach Effective problem-solving skills with the ability to work independently, proactively, and creatively to meet client and team needs New Jersey and New York bar admission in good standing Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $17.25 plus bonus Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * 2 years of previous collections experience - credit card collections preferred * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit ************** Octane is seeking an experienced and detail-oriented leader to oversee our Credit Reporting and Dispute Management functions. In this critical role, you will serve as the Subject Matter Expert on CDIA/Metro 2 reporting, the Fair Credit Reporting Act (FCRA)/Reg V, and other related regulatory frameworks that govern consumer credit data. You will own and evolve Octane's credit reporting program from end to end, ensuring data accuracy, compliance, efficiency, and alignment with industry best practices. This position is ideal for someone who thrives at the intersection of compliance, data integrity, and operational excellence. You'll manage a team of dispute analysts and collaborate cross-functionally with Compliance, Servicing, Operations, and Technology teams, and drive process improvement initiatives that enhance both regulatory adherence and the customer experience. We're looking for a proactive, hands-on professional who is passionate about building scalable, compliant, and high-performing reporting processes that strengthen consumer trust and support Octane's continued growth in the lending industry. Responsibilities: Responsible for Octane's CDIA/Metro 2 reporting process including file creation, data quality, issue resolution, data source systems and troubleshooting data/file requirements Considered a Subject Matter Expert in CDIA, Metro2, Fair Credit Reporting Act (FCRA)/Reg V, and other comparable laws and regulatory requirements. Responsible for Credit Bureau Disputes Management as well as alignment to the Octane Complaints program ensuring a full lifecycle of data issue and credit bureau reporting are properly maintained Own the policies, procedures, process flow, and all other elements that comprise Octane's Metro 2 CDIA compliant credit reporting program Lead and improve Octane's credit reporting standards and practices, based on dispute trends, regulatory and CDIA update guidance, and regular process testing, Own the creation, submission, and audit of Octane's Metro2 Data Files to all four major CRAs, including data review and filtering/scrubbing of unneeded data before submission. Lead root cause analysis to identify and correct errors in data furnishing processes prior to reporting including data integrity checks, error resolutions, and dispute management. Continuously improve the Dispute process through testing, automation, efficiency gains, and training. Coordinate with technical teams to manage system and process enhancements to ensure continued compliance with credit reporting requirements Act as a resident expert in FCRA compliance and the various rules and requirements related to credit reporting and disputes. Oversee key monthly BK Watch, and Deceased Scan, Repo and Debt Sale process outputs from the Collections and Asset Recovery teams as they become inputs to FCRA exception reporting. Requirements: Bachelor's Degree followed by a minimum of 7+ years of professional experience at a Consumer Lending centric organization; leading a FCRA/Metro 2 related function 5+ years in a supervisory or leadership role, managing Line of Business Process requirements for Monthly FCRA file transmission Demonstrable experience working directly with FCRA Compliance and credit bureau disputes including enterprise level process management and oversight of related process outputs. Experience working with consumer financial laws and regulations including but not limited to ECOA, TCPA, FCRA, TILA, UDAAP, FDCPA, etc. Experience managing the eOscar dispute platform at an enterprise level Strong understanding of the governing principles of consumer loan underwriting, servicing, and collections is preferred Experience with the LoanPro platform is preferred Experience managing relationships with National Credit Reporting Agencies is preferred Compensation: In addition to salary, Total Rewards include bonus eligibility, a stock option package, and benefits as outlined below. The role described above offers a base salary of $100,000 to $125,000 + corporate bonus eligibility. Your offer will be based on location, the alignment of your qualifications with the requirements of the job and internal equity Benefits: Robust Health Care Plans (Medical, Dental & Vision) Generous Parental Leave Flexible Time Off (FTO) Policy - Time Off When You Need It Retirement Plan (401k) with company match! Educational Assistance/Tuition Reimbursement up to $3K/year Life Insurance (Basic, Voluntary & AD&D) Short Term / Long Term Disability Robust Ancillary benefits including accident insurance, hospital insurance, etc Wellhub (Gympass) Wellness Benefit Powersports Safety Benefit Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. #LI-MZ1 #LI-Remote

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. Purpose The Operations Specialist II intake position will be responsible for processing, setting up, ordering title, and sending FDCPA letters on foreclosure referrals. These tasks must be performed with extremely high accuracy and within the client specified SLAs. Specific Duties & Responsibilities On-board client referrals Prepare all foreclosure FDCPA Letters Data entry and data interpretation Retrieve, upload, and review mortgage documents Understanding judicial and non-judicial foreclosure setup requirements Review payment history of loan from servicer Order Title Searches and monitor for receipt Review and prepare Demand/Breach letters Communicate with clients via email and clients systems Assist with other duties and special projects as needed. Job Requirements Bachelor's degree required - any field Default/Foreclosure/Title knowledge preferred Ability to type at least 60 WPM BKFS, Tempo and, Equator experience highly preferred Proficiency with Excel and other Microsoft Office products Ability to manage and prioritize large caseload General Competencies Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm's vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change. In addition to remote work for most positions, we offer a comprehensive benefit program including: Medical, Dental and Vision Plans with Prescription coverage Company Paid Life and Disability Insurance plans 401K Retirement Savings Plan Flexible scheduling (within reason, depending on position) Generous PTO plan for all full-time employees Full equipment station at no cost for remote employees, including dual monitors Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing Wellness programs and employee discounts Learning and development training opportunities for both personal and professional growth And so much more! Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. #zr

We're seeking a proactive, detail-oriented Client Services Specialist to provide high-quality administrative support across client-facing operations. This non-exempt role is critical for smooth client experiences, regulatory compliance, and efficient cross-team coordination in a fast-paced services-oriented environment. Qualifications1-3 years of administrative or client service experience Excellent written and verbal communication skills Strong attention to detail and ability to follow instructions precisely Ability to manage multiple tasks and maintain consistency under pressure Proficiency with Microsoft Office or Google Workspace; familiarity with CRM tools a plus Experience in collections or financial services is beneficial but not required What you'll do: Manage inbound/outbound calls and emails, including scheduling or joining client conference calls. Capture and relay account instructions, updates, and special handling requests accurately. Oversee daily intake processes, including new business scrubs and data validation. Handle file operations: retrieval, scanning, printing, faxing, and importing/exporting. Assist with skip tracing activities and follow standard operating procedures. Support Collection Staff by handling settlement offers and account notations. Update CRM and internal systems with precise client and case details. Prepare routine deliverables (status updates, audit reports, client deliverables). Follow both written and verbal directions to support cross-department efforts. Maintain compliance with FDCPA and other applicable regulatory requirements. Participate in training and knowledge-sharing on new processes and systems. Assist Client Services Manager with ad-hoc tasks and internal initiatives. Support onboarding of new clients and roll-out of related operational projects. Communicating with Clients via email and phone. Assisting Collection Staff with settlement offers. Who you are: 1-3 years of administrative or client service experience Excellent written and verbal communication skills Strong attention to detail and ability to follow instructions precisely Ability to manage multiple tasks and maintain consistency under pressure Proficiency with Microsoft Office or Google Workspace; familiarity with CRM tools a plus Experience in collections or financial services is beneficial but not required

Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. The Financial Counselor Specialist is responsible for the comprehensive management and monitoring of hospital and clinic account balances, ensuring timely and accurate resolution of patient accounts and collection of payments. Serving as a patient advocate and educator, the Financial Counselor Specialist assists patients in understanding their medical bills, insurance coverage, and available financial resources or assistance programs. This role actively helps patients apply for programs, including Qualified Health Plans, State Medicaid, Financial Assistance Program, payment plans and other government or community-based resources. The Financial Counselor Specialist recommends uncollectable accounts for writeoff, and oversees all collection agency correspondence, maintaining this vendor relationship to ensure compliance and alignment with organizational standards. This position conducts the final review and determination of accounts for outsourcing to a debt collection agency, ensuring that all internal processes and compliance standards have been met prior to referral. This is a full-time remote position working Monday-Friday from 8:30am - 5:00pm. ESSENTIAL FUNCTIONS * Provides day to day technical expertise in regard to collection activities. Monitors all system issues, related to statements and collections, ensuring prompt attention to any problems. Consults the department leader or Revenue Cycle Informatics regularly on technical issues that affect the self-pay collection stream. * Works closely with patients and guarantors to ensure there is a clear understanding and explanation of Samaritan billing practices, payment expectations and alternative resources. * Actively works to identify patients and guarantors eligible for Qualified Health Plans and medical assistance programs under Medicaid and assists patients in applying for available coverage, including retro-active coverage. Follows up with agencies for status updates in a timely manner. * Completes account adjustments for Financial Assistance approvals up to an established dollar threshold in a timely and orderly manner. Sends appropriate letter(s), notifying applicants of determination. * Primary contact for escalation of complex or sensitive financial concerns, working collaboratively with the financial counselor, leadership, and other departments to achieve timely and equitable resolution. * Helps patients and guarantors develop a plan to resolve their liabilities, including establishing short or long-term payment plans according to the collection policy guidelines. * Serves as primary contact for debt collection agency. Oversees all collection agency correspondence, such as requests for itemization. * Initiates collection activities utilizing all appropriate means available to recover payment on accounts. * Completes all final review. Follows up timely on accounts for possible referral to debt collection agency. Documents all collection activity. * Assists with MyChart functionality, Interactive Voice Response (IVR) payment system, online payment system and/or banking auto-payment setup at the request of the patient. * Reviews bankruptcies on a monthly basis to ensure proper follow-up, as well as to protect the receivables of Samaritan Healthcare. * Per Washington State Law, promptly notifies callers "call may be monitored or recorded for quality assurance purposes." * Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. * Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. * Ensures self-compliance with organization policies and procedures, as well as labor agreements. * Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. * Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. * Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Director of Revenue Cycle and works closely with the department professionals and other healthcare professionals in order to provide high quality services to all customers. EDUCATION & EXPERIENCE * Education: a. High school diploma or equivalent required. b. Associate's degree in business, finance, healthcare administration, or a related field preferred. c. WAHBE Navigator certification required within 90 days of hire. * Experience: a. Minimum three (3) years' experience in hospital or clinic patient financial services, billing, or collections required. b. Familiarity with Washington Medicaid, Charity Care (Financial Assistance), and other assistance programs highly desirable. * Skills/Competencies: a. Excellent verbal and written communication skills are required. Must be able to work under time restraints and effectively perform duties. a. Bilingual, Spanish speaking desirable. b. Knowledge of Washington State collection laws and FDCPA. c. Demonstrates competency on equipment listed on department specific checklist. d. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. e. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. f. Demonstrates competency in ability to care for customers/patients across the age continuum. PHYSICAL REQUIREMENTS: 1. Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. 2. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.

ACA INTERNATIONAL ACA International, the Association of Credit and Collection Professionals, provides education, business services and government affairs advocacy for companies and individuals wanting to succeed in the accounts receivable management industry. Founded in 1939, ACA offers annual memberships to debt collection companies, law firms, asset buyers, credit professionals, and vendor affiliates. ACA offers employees a competitive benefits package including health, dental and vision coverage; life insurance; a 401(k) plan with employer contribution; short- and long-term disability plans; and more. Remote work environment POSITION SUMMARY: The Corporate Counsel position leads the management of the Association's: (1) efforts to proactively obtain positive litigation precedent in order to advance the business of the Association's members; (2) provide relevant and timely compliance tools and information to Association members and (3) is the face of the external Compliance function for ACA. This role will lead a team of analysts, will interface with outside counsel(s) and will enthusiastically embrace the use of AI and other automation tools and resources to efficiently and accurately produce a variety of compliance materials for the credit and collection industry and ACA's members. This role will also produce timely and relevant legal analysis for both the Judicial Committee (and will be one of the main liaisons to the committee) and the Board Advocacy Committee as various cases for support from the Association's Industry Advancement Fund are considered. ACA's Compliance Department currently produces: Federal Guides: TCPA, FDCPA, FCRA State Guide Creation and maintenance of the Search Point library Case analysis for the Judicial Committee and the Board Advocacy Committee Case analysis for publication in the ACA Daily ESSENTIAL DUTIES AND RESPONSIBILITIES The essential duties and responsibilities of the position include those listed below. Other duties may be assigned. Timely and relevant liaison for the Judicial Committee and support for its chair Timely and relevant legal analysis of cases to be considered by the Judicial Committee and Board Advocacy Committee Use AI tools wherever relevant and additive; Effectively lead the team, in the timely creation and maintenance of the member facing guides, publications, events and articles; Maintain a high-level of understanding of the litigation and compliance environment of the credit and collection industry and the Association's membership; Lead member-facing discussions related to Compliance at the Huddle, at the State Guide Cohort meetings, at the “At-the-Bar” meetings, and in other member-facing educational offerings; Determine appropriate litigation matters for which Association support is advisable and manage outside counsel in connection with such litigation and/or amicus support; Research and monitor case law impacting the credit and collections industry; Drive the development and enhancement of metrics and key performance indicators to monitor success toward the strategic plan; develop and produce reporting to be delivered to the Executive Team, Board, committees and the entire membership; Assist the Education Department in identifying relevant CLE topics and potential speakers; Write content, and edit content of team members, for the relevant guides and publications; Provide direction and leadership to a team of compliance professionals and create an environment that fosters individual and team growth, and successful delivery of timely and relevant outputs-using AI to create content and the team to edit and approve; lead the team in developing and refining processes and prompts with AI tools; Participate in special projects and perform other functions as requested and assigned; and Work within professional delineation of duties. ACA has an Advocacy team that handles proposed legislation and the Compliance department does not participate in commenting on proposed legislation-just presenting passed litigation. This role also does not offer direct legal advice to members, at any time. Travel to meetings/seminars/events a few times per year. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Juris Doctor (JD) from an accredited law school; superior academic credentials preferred; five or more years of relevant compliance and/or litigation experience in financial services industry CERTIFICATES, LICENSES, REGISTRATIONS Currently licensed to practice law in a U.S. state

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team: At Upstart, we're revolutionizing the auto collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent on the Auto Collections team, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. How you'll make an impact Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management. Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC). Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes. What Success Looks Like As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics: Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction. Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently. Key Attributes for Success: A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes. Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. Effective time management to balance high call volumes with personalized and strategic borrower support. Minimum Qualifications At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals. Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy. Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices. Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs). Preferred Qualifications 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. Experience in Auto Collections is a plus. Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines. Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals. Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations. Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment. Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure. Position location This role is available in the following locations: Remote. Time zone requirements The team operates on the East coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but will be required to attend in-person collaboration sessions on-site at one of our offices. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************

As a Debt Negotiator (Creditor Escalations), you'll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients. You'll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20-30 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability. Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you're motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you'll thrive. This is a full-time remote role with an expected start date of 2/23/2026. Responsibilities Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action Establish and maintain contact relationships with law firms Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible Review client's banking account to determine funds necessary and available to execute the program Responsible for achieving monthly KPIs set by management Gather and submit required legal documentation for approval and payment of accounts Liaise with law firms for client account data and document exchanges Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief Work with other members of the team to ensure efficient process Manage confidential information/documents with a high level of discretion Perform other duties as directed by manager(s) Qualifications Bachelor's degree preferred, or relevant work experience Experience working in a metrics based/goals driven environment preferred Analytical mindset with a strong business acumen, professionalism, and communication skills High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients Desire to work in a collaborative, team-oriented environment Multi-tasker with great organizational skills Ability to easily build rapport with clients and creditors National Debt Relief Role Qualifications: Computer competency and ability to work with a computer Prior experience using a CRM platform (Salesforce preferred) Prioritize multiple tasks and projects simultaneously Exceptional written and verbal communication skills Punctuality expected, ready to report to work on a consistent basis Attain and maintain high performance expectations on a monthly basis Work in a fast-paced, high-volume setting Use and navigate multiple computer systems with exceptional multi-tasking skills Remain calm and professional during difficult discussions Take constructive feedback Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work ! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE

Pay rate: $12/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What's in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities: Handle inbound calls/emails from customers of a major telecommunications company Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly Offer solutions and handle each case with the utmost care Education about consumer protection rights and best practices Maintains good public relations Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test Perform additional duties as required by management What We Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent required Superb attendance, so you can be there when our customers need us Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Ability to remain engaged on the phone throughout the entirety of your shift with no distractions Call Center or Collections experience preferred At least 1 year of Customer Service experience required Excellent communication, both written and oral Ability to apply basic mathematical concepts Work at home requirements: InteLogix will provide a computer for the duration of your employment on this program Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed WiFi must be turned off at all times Private and distraction free home work space with the ability to close a door

Job Description Company Profile: Albertelli Law (ALAW) was founded in 1997 and is a full-service law firm representing institutional and private lenders in multiple states across the US. ALAW's expanding practice includes foreclosure, bankruptcy, consumer collections, commercial finance, complex litigation, appellate practice, regulatory compliance, and attorney closing services. ALAW has a strong commitment to the community and development of the law, as evidenced by its pro bono endeavors, publications on issues of first impression, and development of political action in the area of legal professionalism. With the strategic vision and collaborative efforts of accomplished industry veterans, seasoned attorneys and operational experts, ALAW is committed to superior performance and technological innovation. Furthermore, ALAW's commitment to technology and effective case management provides the scalability and transparency necessary to provide unparalleled representation in an ever-changing legal landscape. Description: An established, multi-state real estate and creditors' rights law firm is seeking a qualified associate attorney to support its Texas practice. This position offers a competitive salary and benefits package based on experience. Requirements: The candidate must be a member and in a good standing of the Texas State Bar. The candidate should have 0-5 years of experience in real estate, civil litigation, and/or creditors' right practice. The candidate must be willing and able to proactively utilize the Firm's case management and reporting software to actively manage assigned matters with a strong foundation in civil procedure, motions practice and loss mitigation. Knowledge of Title & Lien Priority, Title Claim, Foreclosure, Eviction, TILA, RESPA, FDCPA, and the creditors' rights practice generally. Court appearances, and some attendant travel, will be required. The candidate must exhibit a commitment to superior client care and proactive communication. The successful candidate will be a self-starter, enjoy working in a collaborative environment and demonstrate exceptional written and verbal communication skills. Certifications: Active membership of the Texas Bar is required. Additional Bar licenses are a plus. Skills: Strong leadership abilities with a focus on team collaboration and mentoring. Excellent written and verbal communication skills to articulate complex legal concepts clearly. High level of analytical and problem-solving skills, with a proactive approach to legal challenges. Commitment to providing superior client support and exercising sound judgment in all matters. Benefits: Comprehensive health insurance coverage. Dental and vision insurance options. Retirement plan to support long-term financial wellness. Life insurance for added security. Paid time off to promote work-life balance. Referral program to incentivize employee contributions. Location: Irving, TX This is an exceptional remote opportunity for a dedicated attorney to make a significant impact within a reputable law firm while advancing their career in a supportive and dynamic environment. ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Principal Duties List of required duties below. Distinguish on-site duties with a *. Receive and review loan information. Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer. Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells. Identify and recommend optimal workout strategies based on individual borrower. Understands Current and 30 DPD rolls and how to read manual dialing reports. Understands Legal/Warning statuses on manual dialing reports. Work with designated clients taking inbounds and making outbounds for those clients only. Effectively and efficiently corresponds via email with dedicated clients. Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans. Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions. Utilize our skip tracing tools when confronted with an account that has no phone number. Identify and recommend assistance strategies, as necessary. Increase frequency of borrower contact by using scoring model. Performs related duties as assigned by management. De-escalating calls and logging complaints Knowledgeable of FDCPA guidelines Updating contact preferences for homeowners when provided consent. Updating the system with updated preferred language changes. Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent. Reaching out to consumers regarding past due accounts, taxes, liens, and insurance. Submit necessary tasks to have account updated in reference to the current issue on the account. Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account. Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc., Ensure that each account is accurately documented as well as capturing complaints when necessary. Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible. Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call. Provide one call resolution. Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor's degree, preferred. 0-2 years, loss mitigation, collections, or related mortgage-servicing experience. Knowledge, Skill, and Ability Requirements Must pass written exam to determine comprehension of situations and proper writing style. English fluency required, Spanish fluency a plus. Outstanding telephone and written communication skills. Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). The ability to maintain professional conduct when dealing with people of any mood or personality type. Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. Excellent reasoning and research skills; the ability to see the “big picture” and manage the details. The ability to safeguard confidential customer and company information. A solid work ethic, high integrity, a positive attitude, and strong attention to detail. The ability to follow instructions but work with minimal direct supervision. Excellent keyboarding skills. Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.). The ability to remain stationary (mostly in a sitting position) for long periods of time. Physical Demands/Work Environment/Disclaimer Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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