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FDCPA jobs near me - 62 jobs

  • Operations Manager, Loss Mitigation

    Upstart 4.0company rating

    Columbus, OH

    At Upstart, we're united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We're proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn't mean distant. We're intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you. If you're energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we'd love to hear from you. The Team: Upstart's Loss Mitigation team supports borrowers experiencing financial hardship by offering payment plans, deferrals, and settlements-while ensuring regulatory compliance and partner accountability. As a Loss Mitigation Operations Manager, you'll lead a team of Senior Specialists who manage loan servicing requests and hardship-related inquiries through phone and email. Your leadership will drive team performance, operational efficiency, and exceptional borrower support. You'll play a key role in balancing productivity targets, identifying workflow improvements, and ensuring a high-quality customer experience. This role is ideal for a people leader who excels at coaching teams, optimizing processes, and leading in fast-paced, evolving environments. How you'll make an impact Coach, develop, and lead a team of Loss Mitigation Specialists to consistently meet quality and productivity goals. Deliver timely, constructive feedback and conduct performance reviews, including implementing performance improvement plans when needed. Monitor daily operations to ensure efficient task allocation and workload balance across channels. Stay closely connected to frontline operations and represent team needs in cross-functional conversations. Partner with Product, Legal, Compliance, and Analytics teams to identify operational bottlenecks and drive process improvements. Analyze performance metrics to uncover root causes of issues and implement scalable solutions. Identify and communicate trends in borrower feedback to advocate for enhancements across the customer experience. Contribute to special projects that improve automation, reduce manual workloads, and enhance the borrower journey. This role offers visibility across multiple operational functions and the opportunity to shape borrower hardship strategy as we scale. Minimum Qualifications 3+ years of experience in an operations role within a Financial Institution, plus at least 2 years of managerial experience leading operations teams at a Financial Institution Proven ability to lead high-performing teams in a fast-paced, metrics-driven environment Experience managing operational KPIs such as productivity, quality assurance, and service levels Strong analytical skills with experience using data to drive decisions and optimize performance Proficiency in coaching, mentoring, and delivering structured feedback to support team development Experience in project or process improvement initiatives, with comfort navigating both operational and technical solutions Excellent cross-functional communication skills with the ability to influence and align stakeholders Demonstrated ownership mindset and ability to manage complex problems independently Preferred Qualifications Experience in Collections, Loss Mitigation or an Operations Call Center at a Financial Institution Familiarity with tools such as Salesforce, LiveVox, NICE WFM, Google Workspace, or similar platforms Background in auto lending or loan servicing, including knowledge of FDCPA, CFPB, or other relevant regulations Experience leading initiatives related to automation or digital servicing tools Bachelor's degree or equivalent experience Knowledge of high-risk portfolio management, including settlement negotiations and hardship programs Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East coast time zones. Schedule coverage between 8am-6pm EST. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range$75,900-$105,000 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here's what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $75.9k-105k yearly Auto-Apply 60d+ ago
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  • Registry Associate

    Savista, LLC

    Remote job

    Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Registry Associate is a mentoring/training position for colleagues that are new ODS-Cs and/or have limited abstracting/data collection experience. Responsibilities Work with QA Team to complete all assignments. Consistently meet and achieve abstracting accuracy rate of 95%. Consistently meet abstracting productivity of 1.55 hours per case. Complete weekly productivity reporting and complete-time cards at the end of the workweek. Participate in new hire and annual Quality reviews, onsite or remote. Participate in monthly department conference calls and client meetings, which may include presenting education topics and trends in Oncology. Submit data as required to the State Central Registry and National Cancer Data Base, if requested by the manager. Maintain certification and NCRA membership, as well as appropriate state association memberships. Performs other duties as assigned or requested. Traveling Registry Associates must be able to travel without restrictions. Travel may include weekday and / or weekend travel. Remote Registry Associates must have high-speed internet access and experience with remote access, set-up, and troubleshooting technical issues. Supports Savista's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista's business practices. This includes becoming familiar with Savista's Code of Ethics, attending training as required, notifying management or Savista's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. Requirements High school diploma or GED. Certified Tumor Registrar (ODS-C) and active membership in the national and/or local cancer registrar association. 2 years of abstracting experience or attainment of ODS-C or ODS-Cs with 2+ years of abstracting experience with a non-passing score on the Abstractor PET Exam. Experience with STORES and AJCC Staging is required. Knowledge of all 2018 data collection changes across all standard setters. Recent abstracting experience meeting established productivity standards and accuracy benchmarks. Ability to communicate effectively in a variety of settings including with colleagues, medical staff and other departments within the facility. Knowledge of MS Office including Word, Excel, and PowerPoint. Ability to use various e-mail and Internet applications. College degree or degree in allied health field preferred; course in Medical Terminology, Anatomy and Physiology required. Must display excellent interpersonal and problem-solving skills with all levels of internal and external customers. Traveling Registry Associates must be able to travel without restrictions. Travel may include weekday and/or weekend travel. Perferred Skills Proficient with various cancer registry software systems - i.e. Metriq, ERS, Oncolog, cNext, Rocky Mountain. Proficient with various medical record systems - i.e. Siemens, Meditech, McKesson HPF. Knowledge of specific State-reporting requirements preferred. Recent abstracting experience with an average of 1.55 cases per hour productivity and 95% accuracy rate. Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $24.00 to $27.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice
    $24-27 hourly Auto-Apply 38d ago
  • Coordinator Bankruptcy I - Remote (Orlando Only)

    Description This

    Remote job

    Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: · Knowledge of bankruptcy laws and procedures. · Excellent communication skills. · Detail-oriented and organized. · Ability to work independently and as part of a team. In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: · Previous timeshare experience · Previous customer service experience · Knowledge of collection and loan servicing laws (FDCPA, UDAAP, RESPA). HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Essential Job Functions: 1. Member Account Management: o Review and maintain member accounts during bankruptcy proceedings. o Coordinate with management and outside legal teams to ensure accurate documentation and timely filings. o Address member inquiries related to the bankruptcy's impact on the account. 2. Handling Calls: o Respond to member inquiries via phone or email. o Provide information about bankruptcy's impact on the account and address member's concerns. o Maintain a professional and empathetic demeanor during interactions. 3. Monitoring Bankruptcy Cases: o Track bankruptcy filings and court dates. o Collaborate with attorneys, trustees, and management to stay informed about case developments. o Ensure compliance with legal requirements. 4. Updating Member Records: o Record bankruptcy-related changes in member accounts. o Update contact information, payment status, and other relevant details. o Maintain accurate records in the company's servicing systems. 5. Additional responsibilities: o Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, o Completes all required Company training/compliance courses as assigned. o Adheres to Company standards and maintains compliance with all policies and procedures. o Performs other related duties as assigned.
    $31k-49k yearly est. Auto-Apply 7d ago
  • VP, Operational Risk Management

    Loancare 3.9company rating

    Remote job

    The Vice President of Operational Risk will lead the design, execution, and continuous enhancement of LoanCare's operational risk framework. This role ensures that operational risks are identified, assessed, mitigated, and monitored in alignment with regulatory requirements, investor guidelines, and LoanCare's business objectives. The VP will drive innovation in risk practices, foster a strong risk culture, and deliver actionable insights to Leadership, Risk Committee and Board. Responsibilities • Provide direction and leadership to the Operational Risk Management Department and Program in support of LoanCare's business objectives and goals. • Maintain and evolve the Operational Risk Management Department, including staffing, organizational structure, influence and productivity, to scale risk management capabilities to support LoanCare's growth and innovation. • Maintain the operational risk management framework, policies, procedures, and controls. • Manage and update the inventory of operational processes, associated risks, and internal controls. • Execute control testing to validate the design and operational effectiveness of internal controls. • Lead and ensure execution of the company's Risk and Control Self-Assessment program and ongoing reporting. • Conduct independent operational risk assessments. • Establish and monitor Key Risk Indicators (KRIs) • Identify emerging risks and implement proactive mitigation strategies. • Perform root cause analysis of operational losses and ensure implementation of corrective actions as appropriate. • Develop and maintain detailed operational process flows aligned with written procedures and controls. • Collaborate with IT Risk Management and Service Provider Oversight teams to address technology, data, and service provider oversight related risks. • Monitor and ensure maintenance of adequate insurance coverage for LoanCare, including periodic reviews and renewals. • Monitor and report levels of concentration, counterparty, and model risk. • Conduct and report results of physical security audits. • Provide executive-level reporting to senior management, risk committee, and board of managers. • Foster a strong risk culture across the organization through training and awareness. • All other duties as assigned. Qualifications Required Skills and Qualifications High School Diploma or equivalent. Minimum 10+ years of experience in operational risk management within financial services, with at least 5 years in mortgage servicing or subservicing. Proven leadership experience managing risk programs and cross-functional teams. Proven track record in developing and implementing operational risk frameworks, including risk identification, assessment, mitigation, and monitoring. Experience with risk control self-assessments (RCSA), key risk indicators (KRIs), and loss event data analysis. Strong knowledge of applicable regulatory requirements and investor servicing guidelines. Familiarity with subservicing models, client relationship management, and contractual obligations. Strong understanding of federal and state mortgage regulations, including CFPB, RESPA, TILA, FDCPA, and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA). Experience managing compliance with GSE requirements and servicing standards. Expertise in internal control design and testing, policy development, and audit coordination. Familiarity with model risk management. Maintain, evolve as appropriate and execute a control testing program that evaluates both: Control Design Effectiveness (ensuring controls are appropriately designed to meet stated objectives) and Control Operating Effectiveness (validating controls function as intended over time). Serve as the primary liaison with external SOC 1 auditors to ensure timely and accurate completion of Type II audits, oversee preparation of system descriptions, management assertions, and evidence of control performance. Excellent analytical, problem-solving, and decision-making skills. Excellent verbal and written communication skills. Advanced data analytics and risk modeling. Familiarity with AI/automation in risk monitoring. Ability to leverage technology for operational resilience. Strong communication and presentation abilities for executive audiences. Proficiency in risk management tools and servicing platforms (e.g., MSP). Ability to multitask, organize, prioritize, and promptly research/resolve issues. Strong quantitative, project management, and resource management skills. Desired Skills and Qualifications Bachelor's degree in Business Administration, Finance or related field. Total Rewards LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $123,600 - $231,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you'll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
    $123.6k-231.8k yearly Auto-Apply 43d ago
  • Specialty Collections Consultant (On-site)

    Servicing

    Remote job

    Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Principal Duties List of required duties below. Distinguish on-site duties with a *. Receive and review loan information. Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer. Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells. Identify and recommend optimal workout strategies based on individual borrower. Understands Current and 30 DPD rolls and how to read manual dialing reports. Understands Legal/Warning statuses on manual dialing reports. Work with designated clients taking inbounds and making outbounds for those clients only. Effectively and efficiently corresponds via email with dedicated clients. Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans. Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions. Utilize our skip tracing tools when confronted with an account that has no phone number. Identify and recommend assistance strategies, as necessary. Increase frequency of borrower contact by using scoring model. Performs related duties as assigned by management. De-escalating calls and logging complaints Knowledgeable of FDCPA guidelines Updating contact preferences for homeowners when provided consent. Updating the system with updated preferred language changes. Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent. Reaching out to consumers regarding past due accounts, taxes, liens, and insurance. Submit necessary tasks to have account updated in reference to the current issue on the account. Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account. Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc., Ensure that each account is accurately documented as well as capturing complaints when necessary. Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible. Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call. Provide one call resolution. Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor's degree, preferred. 0-2 years, loss mitigation, collections, or related mortgage-servicing experience. Knowledge, Skill, and Ability Requirements Must pass written exam to determine comprehension of situations and proper writing style. English fluency required, Spanish fluency a plus. Outstanding telephone and written communication skills. Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). The ability to maintain professional conduct when dealing with people of any mood or personality type. Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. Excellent reasoning and research skills; the ability to see the “big picture” and manage the details. The ability to safeguard confidential customer and company information. A solid work ethic, high integrity, a positive attitude, and strong attention to detail. The ability to follow instructions but work with minimal direct supervision. Excellent keyboarding skills. Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.). The ability to remain stationary (mostly in a sitting position) for long periods of time. Physical Demands/Work Environment/Disclaimer Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection
    $67k-93k yearly est. Auto-Apply 60d+ ago
  • Supervisor of Servicing, Client Happiness

    Earnest Research 4.8company rating

    Remote job

    Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, people-first service, and flexible payments. Student loan refinancing - break free from high-interest rates or monthly payments. Scholarships - access to thousands of scholarships to help students pay less. Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together! The Supervisor of Servicing, Client Happiness position will report to the Servicing Manager. As the Supervisor of Servicing, you will: Lead, coach, and support frontline servicing agents and Team Leads. Oversee daily servicing performance, quality, and accuracy across all client contact channels (phone, email, chat, SMS). Help resolve escalated client issues and ensure strong problem resolution. Monitor workflows, service levels, and servicing outcomes to meet team goals. Partner with the Servicing Manager to roll out strategies and improve processes. Ensure servicing work meets compliance and regulatory requirements. Support team engagement, readiness, and ongoing development. About You: 2+ years of experience in a contact center or loan servicing environment. 5+ years of people leadership experience (Supervisor, Lead, or similar). Familiarity with CRM or servicing systems. Strong knowledge of loan servicing and repayment processes. Comfortable coaching and developing team members in a fast-paced environment. Strong analytical, problem-solving, and decision-making skills. Clear and effective written and verbal communication skills. Even Better: Experience in student loan servicing, financial services, or regulated customer support Exposure to workforce management or staffing coordination. Knowledge of servicing compliance frameworks (FDCPA, CFPB). Where: This role will be remote. #LI-GA1 A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $77,000-$95,000 USD Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: Health, Dental, & Vision benefits plus savings plans Mac computers + work-from-home stipend to set up your home office Monthly internet and phone reimbursement Employee Stock Purchase Plan Restricted Stock Units (RSUs) 401(k) plan to help you save for retirement plus a company match Robust tuition reimbursement program $1,000 travel perk on each Earnie-versary to anywhere in the world Competitive days of annual PTO Competitive parental leave What Makes an Earnie: At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success. Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience. Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement. Lead Together: Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team. Don't Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for. Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
    $77k-95k yearly Auto-Apply 1d ago
  • Sales Agent Client Acquisition (Collections Agency)

    Live Oak Financial Inc. 3.8company rating

    Remote job

    Job Description Reports To: COO Employment Type: Full-Time / Commission-Eligible Live Oak Financial, Inc. a rapidly growing national collections agency is seeking a driven and professional Sales Agent to expand our client portfolio across diverse asset classes including consumer, commercial, healthcare, subrogation, and government receivables. This role is ideal for an individual with a strong command of consultative sales, deep understanding of B2B decision cycles, and the ability to communicate the value of compliant, data-driven recovery services. Key Responsibilities Client Acquisition & Pipeline Growth Identify, qualify, and engage new business opportunities within financial institutions, lenders, debt buyers, medical providers, and government entities. Develop and maintain a high-value sales pipeline using CRM tools (e.g., HubSpot, Aktos CRM, or Salesforce). Conduct prospect outreach via email, phone, LinkedIn, and networking events. Consultative Selling & Relationship Management Present Live Oak Financials full suite of collection, recovery, and first-party servicing solutions to decision-makers. Conduct discovery sessions to assess client pain points, compliance requirements, and recovery objectives. Prepare tailored proposals, service agreements, and ROI models to position LOF as a long-term strategic partner. Strategic Coordination Collaborate with internal leadership, compliance, and operations to design collection campaigns aligned with client expectations. Support onboarding and implementation phases to ensure a seamless client handoff. Market Intelligence Monitor competitor activity, industry trends, and regulatory changes (CFPB, Reg F, FDCPA) affecting client outreach. Report market feedback and business opportunities directly to the executive team. Qualifications Proven experience (3+ years) in B2B sales, preferably within debt collection, financial services, or outsourcing (BPO). Strong understanding of receivables management, contingency pricing, and legal forwarding processes. Exceptional communication, negotiation, and presentation skills. Proficiency with CRM platforms, Microsoft Office, and virtual meeting tools (Zoom, Teams). Self-motivated, results-oriented, and capable of operating independently in a fast-paced environment. Compensation & Benefits Base Salary: Competitive (DOE) Commission Structure: Tiered performance incentives on new business revenue. Benefits: PTO, Reimbursement Accounts, Growth Path: This is a remote position.
    $14k-20k yearly est. 16d ago
  • Experienced Student Loan Staff (Remote)

    Transworld Systems Inc. 4.3company rating

    Remote job

    Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. . Compensation: $18-25/hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due student loan accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
    $18-25 hourly 39d ago
  • Bilingual Patient Account Representative

    RSi 4.0company rating

    Remote job

    Join a USA Today Top 100 Workplace & Best in KLAS Team! Bilingual Patient Account Representative Pay Range: $16.00 - $19.00 per hour| Schedule: Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) | Location: Columbia, SC Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As a member of our Early Out Department, the Bilingual Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve. What You'll Do: Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients. Maintains acceptable levels of productivity. Understands and effectively utilizes assigned client software systems. Makes and receives consecutive calls in a call center environment. Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties. Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients. Models' appropriate behavior in the handling of difficult interactions or accounts. Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures. Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements. Performs other related duties as assigned. What We're Looking For: Excellent verbal and written communication skills. Ability to handle and maintain confidential information. Strong work ethic Bilingual (Spanish & English Speaking) Ability to communicate effectively with patients in Spanish. High School Diploma or GED required. 1+ years of call center experience 1+ years of experience with accounts receivable, healthcare billing and collections, preferred. Why You'll Love RSi: Competitive pay with ample opportunities for professional growth. Fully remote position with a stable Monday-Friday schedule. Collaborative, performance-driven environment with expert leadership. Mission-driven work supporting essential healthcare services. Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!
    $16-19 hourly 60d+ ago
  • Associate Attorney - Hillsborough County

    Alaw

    Remote job

    Company Profile: Albertelli Law (ALAW) was founded in 1997 and is a full-service law firm representing institutional and private lenders in multiple states across the US. ALAW's expanding practice includes foreclosure, bankruptcy, consumer collections, commercial finance, complex litigation, appellate practice, regulatory compliance, and attorney closing services. ALAW has a strong commitment to the community and development of the law, as evidenced by its pro bono endeavors, publications on issues of first impression, and development of political action in the area of legal professionalism. With the strategic vision and collaborative efforts of accomplished industry veterans, seasoned attorneys and operational experts, ALAW is committed to superior performance and technological innovation. Furthermore, ALAW's commitment to technology and effective case management provides the scalability and transparency necessary to provide unparalleled representation in an ever-changing legal landscape. Description: An established, multi-state real estate and creditors' rights law firm is seeking a qualified associate attorney to support its Florida practice. This position offers a competitive salary and benefits package based on experience. Requirements: The candidate must be a member in good standing of the Florida Bar. Applications will be accepted from newly licensed attorneys, 0-5 years of litigation experience. The candidate must be able and willing to handle a significant volume of cases within the field of creditor's rights. The candidate must be familiar with resolving issues in discovery practice, depositions, and conflict resolution. Appellate experience and knowledge of TILA, RESPA, FDCPA, and the Bankruptcy Code are preferred. The candidate must demonstrate strong leadership skills, written and verbal communication skills, and must be willing to assist in growing the firm's presence as a top-performing firm. The candidate must value reputation and be willing to proactively develop relationships in the industry to be viewed as a trusted partner and advisor by both clients and colleagues. Court appearances will be required, and some attendant travel may be required. The candidate must be familiar with the Florida legal system, and must exhibit a commitment to superior client support, confidence, and unfettered judgment. Certifications Active membership of the Florida Bar is required. Additional Bar licenses are a plus. Skills Strong leadership abilities with a focus on team collaboration and mentoring. Excellent written and verbal communication skills to articulate complex legal concepts clearly. High level of analytical and problem-solving skills, with a proactive approach to legal challenges. Commitment to providing superior client support and exercising sound judgment in all matters. Benefits Comprehensive health insurance coverage. Dental and vision insurance options. Retirement plan to support long-term financial wellness. Life insurance for added security. Paid time off to promote work-life balance. Referral program to incentivize employee contributions. Address: 5404 Cypress Center Drive, Suite 300, Tampa, FL 33609. #LI-Remote This is an exceptional remote opportunity for a dedicated attorney to make a significant impact within a reputable law firm while advancing their career in a supportive and dynamic environment. ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.
    $63k-106k yearly est. Auto-Apply 22d ago
  • VP of Sales

    Indebted

    Remote job

    InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences - all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 400 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We're a $50m revenue (and growing) organisation, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. At InDebted, we're reimagining the collections industry by putting the customer at the center of everything we do. Through our digital-first, empathetic approach, we help businesses recover outstanding balances while preserving - and even strengthening - customer relationships. Our First and Third-party technology-driven platforms deliver compliant, scalable, and human-centric debt recovery solutions across multiple global markets. As we expand our U.S. presence, we're seeking an experienced and well-connected VP of Sales to accelerate our growth trajectory and help shape the future of our North American business. Role OverviewThis is a new role at InDebted USA Inc. and an exciting opportunity for an experienced business development professional to shape and scale our U.S. growth strategy and function. You will play a pivotal role in driving InDebted's commercial expansion across the United States. You'll leverage your deep industry knowledge, strategic insight, and established professional network to identify, develop, and close new business opportunities - particularly with enterprise and mid-market clients in financial services, telecommunications, utilities, and fintech. You'll work cross-functionally with our Compliance, Client Solutions, Product, Engineering, and Operations teams to deliver best-in-class client experiences while helping define our commercial strategy in the U.S. market.Key Responsibilities Business Growth & Revenue Generation Lead the evolution of InDebted's U.S. business development function - shaping priorities, refining processes, and scaling our commercial reach. Identify, engage, and secure new client partnerships across key industry verticals. Own the full sales cycle - from prospecting and lead generation through to contract negotiation and onboarding. Develop tailored go-to-market strategies aligned with InDebted's value proposition and the U.S. regulatory landscape. Consistently achieve and exceed quarterly and annual revenue targets. Relationship Management & Networking Cultivate and maintain high-value relationships with senior decision-makers across relevant industries. Represent InDebted at conferences, industry forums, and client meetings to enhance brand visibility and credibility. Serve as a trusted advisor to clients, understanding their pain points and translating these into scalable partnership solutions. Market Strategy & InsightShape InDebted's commercial footprint in the U.S. through market intelligence, competitor benchmarking, and client insights. Collaborate with global and regional teams to refine product-market fit and inform product enhancements tailored to U.S. client needs. Identify partnership opportunities that strengthen InDebted's ecosystem (e.g., fintech platforms, BPOs, technology vendors). Internal Collaboration Partner with Compliance, Client Solutions, Collections, and Operations to ensure seamless client onboarding and delivery. Work closely with Legal and Marketing to develop impactful proposals, presentations, and sales enablement materials. Provide regular pipeline, forecast, and performance reports to senior leadership. Must Haves 7+ years of proven business development or sales experience in financial services, debt recovery, collections technology, fintech, or BPO sectors. Demonstrated success in building and managing complex enterprise relationships. Strong professional network and credibility within the U.S. financial or collections ecosystem. Familiarity with regulatory requirements and compliance frameworks relevant to debt collection in the U.S. (e.g., FDCPA, CFPB).Excellent negotiation, communication, and presentation skills. Ability to work autonomously in a fast-paced, entrepreneurial environment. Strong analytical mindset with experience using CRM tools (e.g., Salesforce).Proactive and open in communication across all stakeholders. Authorized to work in the United States and available to work during U.S. time zones. Nice to Haves Experience working in or with global SaaS or fintech companies. Prior exposure to digital-first or AI-enabled customer engagement solutions. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities, and activities may change or evolve at the company's discretion or in response to changing business needs. InDebted is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and encourage applications from people of all backgrounds, experiences, and identities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by applicable law. Our benefits Adaptive working - We're a remote first team, with an office hub in Missouri with hybrid options determined at team level to foster collaboration and flexibility Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you're able to balance work and life Competitive salary - We offer competitive pay aligned to role requirements and market benchmarks. 401(k) - We offer an Employer Matched 401(k) plan of up to 4% to support your long term financial wellbeing. Paid parental leave - We provide paid parental leave to support you and your family. PTO - We offer discretionary paid time off, because rest and recharge are important. Our benefits packages vary depending on region and role requirements. Our People team will be able to share more during the recruitment process.
    $113k-182k yearly est. Auto-Apply 24d ago
  • Call Center Representative - Recovery

    Intelogix

    Remote job

    Pay rate: $12/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What's in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities: Handle inbound calls/emails from customers of a major telecommunications company Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly Offer solutions and handle each case with the utmost care Education about consumer protection rights and best practices Maintains good public relations Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test Perform additional duties as required by management What We Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent required Superb attendance, so you can be there when our customers need us Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Ability to remain engaged on the phone throughout the entirety of your shift with no distractions Call Center or Collections experience preferred At least 1 year of Customer Service experience required Excellent communication, both written and oral Ability to apply basic mathematical concepts Work at home requirements: InteLogix will provide a computer for the duration of your employment on this program Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed WiFi must be turned off at all times Private and distraction free home work space with the ability to close a door
    $12 hourly Auto-Apply 60d+ ago
  • Operations Specialist II - File Onboarding - Work From Home

    Aldridge Pite LLP 3.8company rating

    Remote job

    Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. Purpose The Operations Specialist II intake position will be responsible for processing, setting up, ordering title, and sending FDCPA letters on foreclosure referrals. These tasks must be performed with extremely high accuracy and within the client specified SLAs. Specific Duties & Responsibilities On-board client referrals Prepare all foreclosure FDCPA Letters Data entry and data interpretation Retrieve, upload, and review mortgage documents Understanding judicial and non-judicial foreclosure setup requirements Review payment history of loan from servicer Order Title Searches and monitor for receipt Review and prepare Demand/Breach letters Communicate with clients via email and clients systems Assist with other duties and special projects as needed. Job Requirements Bachelor's degree required - any field Default/Foreclosure/Title knowledge preferred Ability to type at least 60 WPM BKFS, Tempo and, Equator experience highly preferred Proficiency with Excel and other Microsoft Office products Ability to manage and prioritize large caseload General Competencies Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm's vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change. In addition to remote work for most positions, we offer a comprehensive benefit program including: Medical, Dental and Vision Plans with Prescription coverage Company Paid Life and Disability Insurance plans 401K Retirement Savings Plan Flexible scheduling (within reason, depending on position) Generous PTO plan for all full-time employees Full equipment station at no cost for remote employees, including dual monitors Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing Wellness programs and employee discounts Learning and development training opportunities for both personal and professional growth And so much more! Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. #zr
    $36k-49k yearly est. Auto-Apply 60d+ ago
  • Internal Auditor

    Loanmart

    Remote job

    WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California. SUMMARY The Internal Auditor supports the General Counsel in executing the annual Audit Plan by planning, conducting, and reporting on audit engagements. Key responsibilities include risk assessment, control evaluation, and report preparation. The Internal Auditor identifies control weaknesses, communicates findings objectively to management, and ensures audits are completed on time and in accordance with the General Counsel's specifications. This role requires comprehensive knowledge of financial services operations and regulatory compliance in lending, collections, and marketing. Preferred experience includes secured consumer lending, banking, and compliance auditing. The ability to manage multiple concurrent audits is essential. The Internal Auditor evaluates and reports on compliance with company policies and applicable state and federal regulations, including but not limited to: Fair Credit Reporting Act (FCRA) Fair Debt Collection Practices Act (FDCPA) Regulation B (Equal Credit Opportunity Act) Regulation Z (Truth in Lending Act) Bank Secrecy Act / USA PATRIOT Act, Anti-Money Laundering (AML), KYC and CIP Programs. RESPONSIBILITIES Develops and coordinates internal audit activities under the direction of the General Counsel; communicates complex concepts clearly in writing and verbally. Interacts effectively with all levels of the organization, demonstrating confidence, professionalism, and diplomacy. Plans and executes risk-based audits, performs walkthroughs, evaluates controls, and documents findings in accordance with departmental standards. Drafts concise audit reports addressing key risks, issues, and root causes. Communicates audit results clearly, demonstrating strong analytical, writing, and documentation skills. Maintains current knowledge of lending operations and compliance requirements. Assists in developing and training the compliance team's auditing capabilities as directed by the General Counsel. Travels to the Van Nuys, CA office for initial onboarding (approximately one week) and periodically thereafter as needed. Demonstrates integrity, accountability, and alignment with company values. Adheres to policies, meets deadlines, and supports company goals. Performs other related duties as assigned. REQUIREMENTS This is a full-time, remote position open to U.S.-based applicants. Initial onboarding at our corporate headquarters in Los Angeles, California, is required for one week. Ongoing travel may be required approximately six times per year, for one-week intervals. Bachelor's degree in Accounting, Finance, Business Administration, or other related fields. 5+ years of internal audit experience in a U.S.-based bank, preferably with experience in bank sponsorship/fintech partnerships. Strong background in auditing within the financial services industry. Ability to maintain a high level of confidentiality, organization, independence, and time management. Proficiency in Microsoft Word, Excel, and PowerPoint. Strong quantitative skills, including the ability to calculate interest, rates, and percentages. Excellent verbal, written, and interpersonal communication skills, with the ability to train and lead others. Professional certification (CPA, CIA, CISA, CFE, or CBA) or an advanced degree is preferred. Strong technical skills with experience in SQL or similar database management tools (preferred). MORE ABOUT THE COMPANY: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you. To learn more about the loans we market and service, visit our websites at **************************** and **************************** Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position. California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. ******************************************************** - ******************************************************** .
    $54k-81k yearly est. 60d+ ago
  • Product Manager, Communications

    Trueml

    Remote job

    Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML's approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. The Opportunity We seek a results-oriented Product Manager to lead the development and optimization of AI/ML-powered communication capabilities for our SaaS B2B2C platform. This role focuses on driving intelligent, personalized, and scalable communications across outbound channels, including email, SMS, and phone-like channels, to improve customer engagement, retention, and ROI for our enterprise clients. You will sit at the intersection of automation, seamless client control, and consumer empathy. As the product owner, you will define the vision, strategy, and roadmap for our AI/ML-driven communication solutions. You will collaborate with cross-functional teams to deliver innovative capabilities that enable our B2B clients to communicate more effectively with their users and stakeholders. The Role In this role, you will manage the engine that drives how our clients speak to their customers. You will build the tools that enable our B2B clients to configure and trust our system, while simultaneously refining the consumer experience and AI models to ensure the end consumer receives the right message on the right channel at the right time. Key responsibilities for the role are detailed below: Driving the Client Experience (B2B) Empower the Client: Define and deliver intuitive features that allow enterprise clients to configure their communication strategies, compliance constraints, and brand voice within our platform. Transparency & Control: Help create "glass box" visibility into our AI models, giving clients the insights they need to understand why a specific communication strategy was chosen. Seamless Integration: Manage integrations with 3rd-party vendors (e.g., Twilio, Sparkpost) to ensure our experiences can scale effectively. Workflow Optimization: Engage directly with client strategy teams to understand their pain points and translate them into user stories that streamline their daily workflows. Driving Consumer Impact (B2C) Hyper-Personalization: Collaborate with data science teams to implement compliance-first "agentic decisioning" - ensuring the system intelligently selects the best engagement for each individual consumer. Engagement Strategy: Shift the focus from simple "delivery rates" to meaningful consumer outcomes. You will measure success by how well our communications drive positive financial resolution. Experimentation and Feedback Loops: Utilize quantitative engagement data and A/B testing strategies to continuously train our models and improve the consumer journey. Product Strategy & Leadership The Roadmap: Contribute to the product roadmap for AI/ML-driven communications, prioritizing client feature requests alongside long-term innovation. Cross-Functional Bridge: Act as the day-to-day translator between technical teams (Engineering/Data Science) and business stakeholders (Sales/Customer Success). Compliance & Safety: Ensure the platform remains compliant with strict financial regulations (e.g., FDCPA, TCPA) while scaling to meet enterprise volume. What We're Looking For: Experience: 3+ years in Product Management, with exposure to AI/ML, Data, or Communications platforms. The "Double-Sided" Mindset: Experience working on B2B2C products or a strong understanding of how to balance business buyer needs with end-user experience. Channel Expertise: Strong understanding of outbound communication channels (Email deliverability, SMS/MMS regulations) and vendors. Data Fluency: You are comfortable working with Data Science teams on personalization algorithms, audience segmentation, and predictive analytics. Soft Skills: Ability to articulate complex technical concepts to non-technical client stakeholders clearly. Education: Bachelor's degree in Computer Science, Business, or a related field. Why You'll Love This Role: You will have the unique opportunity to use cutting-edge technology not just to optimize metrics, but to help real people navigate difficult financial situations with dignity. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
    $81k-115k yearly est. Auto-Apply 51d ago
  • Senior Collections Specialist

    Upstart 4.0company rating

    Columbus, OH

    At Upstart, we're united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We're proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn't mean distant. We're intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you. If you're energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we'd love to hear from you. The Team: At Upstart, we're revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. How you'll make an impact Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management. Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC). Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes. What Success Looks Like As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics: Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction. Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently. Key Attributes for Success: A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes. Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. Effective time management to balance high call volumes with personalized and strategic borrower support. Minimum Qualifications At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals. Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy. Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices. Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs). Preferred Qualifications 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines. Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals. Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations. Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment. Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure. Position location This role is available in the following locations: Remote. Time zone requirements The team operates on the East/West coast time zones. Shift Requirements: M-F 11:30-8pm ET (with rotational weekends - either Saturday/Sunday) ; M-F 8-4:30pm ET; OR 10-6:30pm ET Tues-Sat (Sun/Mon off) Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here's what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $27.5-38 hourly Auto-Apply 35d ago
  • Registry Manager

    Savista, LLC

    Remote job

    Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Company Overview: Savista partners with healthcare providers to improve their financial strength by implementing integrated revenue cycle solutions that help control cost, improve margins and cash flow, increase regulatory compliance, and optimize operational efficiency. Savista serves more than 125 health systems, 3,300 hospitals and 30,000 non-acute care healthcare providers. For more information, visit **************** Job Purpose: This individual is responsible to provide remote management to include but not limited to: supervision, evaluation and monitoring of colleagues assigned to the project; maintaining contracted service levels for core registry functions (i.e. abstracting, case-finding and follow-up) according to CoC and state standards, timely completion of the organization's data requests; SAR support related to Cancer Registry; provided information when requested for the annual report and studies Position Objectives: Manage and support the cancer registry operations and ongoing compliance of Registry related CoC standards. Meet all Service Level Agreements and client's expectations. Essential Duties & Responsibilities: Ongoing monitoring of operations to identify any workflow improvements to centralize, standardize and streamline activities within the cancer registry. Ability to solve problems and make recommendations to support Registry functions. Maintain all Cancer Registry Core functions according to CoC and State required standards Coordinate all Cancer Registry activities for the organization including abstracting, case-finding, follow-up, data submission and reporting. Assign work assignments and activities to staff and monitor completion. Provide abstracting assistance as necessary to meet service levels for CoC and State timeliness requirements. Assist the Cancer Committee and/or Performance Improvement department in planning and conducting Quality Improvement and Enhancement Studies. Prepare and maintain the Policy & Procedure Manual of the Cancer Registry on an annual basis. Supervise the daily workflow, colleague schedules, productivity reports and timecards. Manage all Cancer Registry staff. Complete all counseling, disciplinary action and performance evaluations for all direct report colleagues according to the timeframes established by Savista and the client. Submit data according to required timelines to the State Central Registry and CoC - National Cancer Data Base and RCRS. Provide orientation, on-the-job training and/or retraining to ensure operational efficiency. Participate in the interview process for all new on-site or remote hires. Monitor weekly productivity of Cancer Registry Staff to ensure that productivity and quality standards are maintained. For cancer registries staffed with multiple CTRs, work with Savista QA Team to ensure annual quality audits are completed. Corrective action plans and re-audits are performed if colleague results are below 92%. Complete status reports to designated senior leadership according to established timeframes. Participate in monthly project calls, conference calls and meetings, which may include presenting education topics and trends in oncology. Interface with various departments to ensure that cancer-related information is available for the Cancer Registry. Supervisory Responsibility: Will manage all colleagues assigned to the client including Savista and non-Savista employees (if assigned). Internal Responsibilities: Maintains certification and NCRA membership, as well as appropriate state association memberships. Work with other Savista Interim Managers or Clinical Registry Outsource Managers to establish Best Known Practices for Cancer Registry functions. Attend educational conferences as requested. Supports Savista's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista's business practices. This includes: becoming familiar with Savista's Code of Ethics, attending training as required, notifying management or Savista's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. Other duties as requested. Minimum Qualifications & Competencies: Certified ODS and minimum of 5 to 7 years varied experience in Cancer Registry. Experience requires prior management experience of at least 5 years. Previous experience as a consultant is preferred. Knowledge of the current Commission on Cancer Program Standards and extensive experience with FORDS/STORES; Collaborative Staging; AJCC Staging; knowledge of the North American Association of Central Cancer Registries Standards; knowledge of specific State-reporting requirements. Knowledge of all 2018 data collection changes across all standard setters. Direct experience with ACoS survey under current standards. Proficient with various Cancer Registry Software Systems - i.e. Metriq; Oncolog; ERS, Rocky Mountain; CNext; AbstractPlus. Experience in cancer data report generation and statistical analysis. Hands-on abstracting experience with 1.35 cases per hour productivity and 95% accuracy rate. Ability to communicate effectively in a variety of settings including with colleagues, medical staff, other hospital departments and act as a change agent to implement operational efficiencies. Ability to serve as liaison to the medical staff, other hospital departments, and outside agencies (ACoS, State Cancer Registry and registry software providers) on cancer registry activities. Ability to travel as needed. Knowledge of MS Office including Word, Excel, and PowerPoint. Ability to use various email applications. Certified Oncology Data Specialist (ODS) and active membership in the national and/or local cancer registrar association. Preferred Skills but Not Required: College degree or degree in allied health field preferred SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice
    $69k-109k yearly est. Auto-Apply 38d ago
  • Skip Trace Coordinator

    Openlane

    Remote job

    Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We're Looking For: We are seeking a Skip Trace Coordinator who will coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity. The position will primarily use online resources but will also need to create opportunities through developing relationships over the phone. The Skip Trace Coordinator will be expected to consistently provide high-quality contact results and summarize through verbal and written communication. Reporting to the Skip Trace Manager. You Will: Coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. Assist and perform all daily skip trace activities per Skip department standards. Maintain a large inventory of accounts and provide regular updates to clients and PAR management. Locate, research, and evaluate new databases to enhance investigative activities and results. Maintain current and new vendor contracts and relationships. Review and evaluate current vendor effectiveness. Recommend changes to Senior Skip Manager. Work with results-driven accountability and production focus. Conduct investigative and skip tracing to selected PAR employees. May be responsible for specific client accounts assigned by management. Have knowledge of and provide daily production reports as instructed by management. Generate successful relationships with recovery vendors. Maintain a professional attitude throughout all forms of communication. Ability to work in a team environment as well as independently with a focus on production and accountability. Excellent time management skills and the ability to organize tasks. Address all client and managerial communications in a timely fashion. Perform other assignments and duties as specified by PAR senior management. Must-Have's: High School Diploma or equivalent is required. One to three (1-3) years of successful investigative (skip trace) experience is preferred. One to three (1-3) years of prior experience in the repossession or collections industry is preferred. Nice to Have: Excellent organizational and written communication skills. Strong computer, internet, and web searching ability with basic knowledge of Google applications Adheres to federal/state laws and regulations regarding MSDS, OSHA, and EPA compliance. Maintain strict compliance with the GLB - Gramm Leach Bliley Act along with all other local and federal laws relating to customer confidentiality. Adhere to the principles of the FDCPA - Fair Debt Collection Practices Act. Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $18.00 (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $0.00 - $5,000.00 Monthly
    $17-18 hourly Auto-Apply 13d ago
  • Debt Negotiator

    National Debt Relief 4.5company rating

    Remote job

    As a Negotiator, you'll help clients regain control of their financial futures by negotiating directly with creditors to secure favorable settlements and resolve accounts with integrity and efficiency. The Negotiator role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients. You'll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 30-40 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability. Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you're motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you'll thrive. This is a full-time remote role with an expected start date of 3/2/2026. Responsibilities Negotiate, deliver, and follow through to completion on client settlement offers and proposals between the client and the creditor Establish and maintain contact with creditors, collection agencies, collection law firms, and debt buyers Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible Review client's banking account to determine funds necessary and available to execute the program Responsible for achieving monthly KPIs set by management Qualifications Bachelor's degree preferred, or relevant work experience Analytical mindset with a strong business acumen and professionalism, excellent communication, both verbal and written High energy, competitive, articulate, passionate, and motivated to be #1 Experience working in a metrics based/goals driven environment Desire to work in a collaborative, team-oriented environment Multi-tasker with great organizational and communication skills The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly National Debt Relief Role Qualifications: Computer competency and ability to work with a computer Prior experience using a CRM platform (Salesforce preferred) Prioritize multiple tasks and projects simultaneously Exceptional written and verbal communication skills Punctuality expected, ready to report to work on a consistent basis Attain and maintain high performance expectations on a monthly basis Work in a fast-paced, high-volume setting Use and navigate multiple computer systems with exceptional multi-tasking skills Remain calm and professional during difficult discussions Take constructive feedback Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $75,000 annually. The top 25% of the team can make up to $85,000. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social media! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work ! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE
    $21k-43k yearly est. Auto-Apply 1d ago
  • Associate Attorney - Hillsborough County

    ALAW

    Remote job

    Job Description Company Profile: Albertelli Law (ALAW) was founded in 1997 and is a full-service law firm representing institutional and private lenders in multiple states across the US. ALAW's expanding practice includes foreclosure, bankruptcy, consumer collections, commercial finance, complex litigation, appellate practice, regulatory compliance, and attorney closing services. ALAW has a strong commitment to the community and development of the law, as evidenced by its pro bono endeavors, publications on issues of first impression, and development of political action in the area of legal professionalism. With the strategic vision and collaborative efforts of accomplished industry veterans, seasoned attorneys and operational experts, ALAW is committed to superior performance and technological innovation. Furthermore, ALAW's commitment to technology and effective case management provides the scalability and transparency necessary to provide unparalleled representation in an ever-changing legal landscape. Description: An established, multi-state real estate and creditors' rights law firm is seeking a qualified associate attorney to support its Florida practice. This position offers a competitive salary and benefits package based on experience. Requirements: The candidate must be a member in good standing of the Florida Bar. Applications will be accepted from newly licensed attorneys, 0-5 years of litigation experience. The candidate must be able and willing to handle a significant volume of cases within the field of creditor's rights. The candidate must be familiar with resolving issues in discovery practice, depositions, and conflict resolution. Appellate experience and knowledge of TILA, RESPA, FDCPA, and the Bankruptcy Code are preferred. The candidate must demonstrate strong leadership skills, written and verbal communication skills, and must be willing to assist in growing the firm's presence as a top-performing firm. The candidate must value reputation and be willing to proactively develop relationships in the industry to be viewed as a trusted partner and advisor by both clients and colleagues. Court appearances will be required, and some attendant travel may be required. The candidate must be familiar with the Florida legal system, and must exhibit a commitment to superior client support, confidence, and unfettered judgment. Certifications Active membership of the Florida Bar is required. Additional Bar licenses are a plus. Skills Strong leadership abilities with a focus on team collaboration and mentoring. Excellent written and verbal communication skills to articulate complex legal concepts clearly. High level of analytical and problem-solving skills, with a proactive approach to legal challenges. Commitment to providing superior client support and exercising sound judgment in all matters. Benefits Comprehensive health insurance coverage. Dental and vision insurance options. Retirement plan to support long-term financial wellness. Life insurance for added security. Paid time off to promote work-life balance. Referral program to incentivize employee contributions. Address: 5404 Cypress Center Drive, Suite 300, Tampa, FL 33609. #LI-Remote This is an exceptional remote opportunity for a dedicated attorney to make a significant impact within a reputable law firm while advancing their career in a supportive and dynamic environment. ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.
    $63k-106k yearly est. 2d ago

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