Technical Support Calls jobs near me - 4 jobs

We are looking for an outgoing individual with good interpersonal skills to handle sales and/or technical support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem. This role will be Monday-Friday with rotating weekends scheduled in advance. The hours based on your location and team needs. If you have a Production or Support background and enjoy helping others by education or solving their problems, we'd like to meet you. Roles/Responsibilities: Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware Put customers at ease and help them solve their technical problems quickly Use time management skills to prioritize customer calls and quickly address all customer technical problems Improve customer references by writing and maintaining documentation Increase ticket deflection rate by performing quality checks of AI Agents Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products We want people who: Like to help people achieve their best Have used ProPresenter and/or other Renewed Vision products in live productions Know general computer troubleshooting strategies Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression) Are critical thinkers and problem solvers Can express themselves well with the written word Can type quickly Have a drive and ability to make processes more efficient We really want people who: Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments Have customer Service related experience in a written format Ability to work both independently and within a team with minimal supervision

A local healthcare client of ours is looking for Remote Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service. Key Responsibilities: - Answer and resolve incoming technical support calls with professionalism and efficiency - Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful) - Handle escalation points as necessary - Utilize downtime to perform provisioning tasks-prior provisioning experience is a plus but not required - Maintain clear communication with the team and document interactions appropriately - Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environments Candidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 9:00 AM-5:30 PM EST, before transitioning into designated shift. The first hire will work the following shift after training: Saturday 7:00 AM-3:30 PM EST Sunday 7:00 AM-3:30 PM EST Monday, Tuesday, and Wednesday 10:00 AM-6:30 PM EST Compensation: $16-$20 per hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Experience working with ticketing systems. At least 1 year in a fully remote environment - Personable, connectable, and strong phone presence - Familiarity with any ticketing system (Ezvista experience is rare but helpful) - Strong customer service skills and ability to work independently Prior experience working overnight shifts is beneficial Provisioning Experience

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service. Key Responsibilities: - Answer and resolve incoming technical support calls with professionalism and efficiency - Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful) - Handle escalation points as necessary - Utilize downtime to perform provisioning tasks-prior provisioning experience is a plus but not required - Maintain clear communication with the team and document interactions appropriately Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environments Candidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$20 per hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Qualifications: - Experience working with ticketing systems. At least 1 year in a fully remote environment - Personable, connectable, and strong phone presence - Familiarity with any ticketing system (Ezvista experience is rare but helpful) - Strong customer service skills and ability to work independently Prior experience working overnight shifts is beneficial Provisioning Experience