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  • Sr. QA Testing Lead

    Central Point Partners 3.7company rating

    Columbus, OH

    *Per the client, No C2C's!* Central Point Partners is currently interviewing candidates in the Columbus, Oh area for a large client. only GC's and USC's. This position is Hybrid (4 Days onsite)! Only candidates who are local to Columbus, Oh will be considered. Sr. QA Testing Lead Notes from the manager: She likes candidates who are able to communicate effectively with management, strives for "the why". Takes initiative without “hand holding”, looks for the next thing to do. This person will be the lead on the team, no direct reports, just the SME while also being a hands on tester. Schedules and LEADS all testing. Responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage; Schedules and leads test deliverables review sessions as necessary; Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. JOB DESCRIPTION QA Testing Documentation Test Strategy (Waterfall) creation/management Test Plan (ADO) creation/management Test Suites (ADO) creation/management Test Case (ADO) creation/management Test Execution (ADO) management/execution Bug (ADO) creation/management UAT Testing Documentation Oversight on below deliverables Test Strategy (Waterfall) Test Plan (ADO) Test Suites (ADO) Test Case (ADO) Test Execution (ADO) Bugs (ADO) Project/Initiative status reporting for including but limited to): Testing status/metrics for all QA and UAT impacted teams Bugs for the entire project/initiative Tracking/Status/Metrics Risks to planned testing or progress for all impacted teams Blockers to planned testing or progress for all impacted teams Test Readiness/Health i.e. If test cases or test suites cannot be built due to a poorly groomed user story Dev/Int/QA maintenance Lab/environment prep working with Dev Lead Bug Triage Assist in bug triage and root cause analysis Assign priority based on enterprise standard Communication of all bugs to vendors and impacted teams Coordinate needs between vendors and impacted teams to ensure all info is provided to triage/fix the bug Establish a bug review meeting to include all vendors and impacted teams Meeting Support Participate grooming sessions for User Stories and Bugs Facilitate Bug Review and Triage sessions Participate as SME on all project meetings Testing Estimation Coaching & Mentoring all QA and UAT testers Coordinated testing with vendors and/or impacted teams (when applicable) Account conditioning for QA and UAT teams ADO Team board maintenance Project/initiative dashboard maintenance Go No Go Test Documentation Deliverables Requirements/User Story Traceability Bug Summary by state and severity Deferred Bugs by severity QA & UAT Test Execution Outcome for all impacted teams Production Implementation and Validation (when possible) Responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage; Schedules and leads test deliverables review sessions as necessary; Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments; Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable; Actively participate in the review of architectural and technical design specifications; Develop, document and maintain the test data, data validation, end to end testing flows.; Conducts testing using manual and/or automated test processes and reports results; May run database queries in order to supply data validation within test scripts; Updates test cases based upon approved change requests; Works with BSAs and Development teams on defect analysis and triage; Assigns defect severity, and manages defects throughout the project; Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions; Creates test status reports per project guidelines; Creates test results and test summary deliverables to ensure production implementation readiness; Creates and facilitates review of the Test Strategy with the project team; Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management; Collects testing sign-off from all testing participants, including cross-impacted application teams; Ensures all aspects of testing, such as manual execution, regression, automation and performance testing, is completed; Collaborates with Project Test Lead on estimating the test efforts; Collaborates with the project team to support UAT efforts as needed; Maintains the regression test bed to meet changing requirements; Participates in off-hour production releases as needed; Supports the projectis warranty period as needed; Works under moderate supervision with some latitude for independent judgement and problem solving; Provides mentorship to junior team members as needed; Understands and follows the project lifecycle methodology consistently. For more information about this opportunity, please contact Bill Hart at ************ AND email your resume to **********************************!
    $63k-79k yearly est. 1d ago
  • Product Analyst

    Tekwissen 3.9company rating

    Columbus, OH

    Job Title: Product Analyst Duration: 3+ Months Job Type: Temporary Assignment Work Type: Hybrid Payrate:$46.00 - 46.00/hr. TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap. JOB DESCRIPTION Overview The Product Analyst (PA) is an individual contributor level position responsible for working closely with a diverse group of cross-functional partners to deliver an exceptional customer experience, aligned with business goals and objectives. The PA is responsible for supporting all day-to-day facets (concept to delivery) of highly complex and integrated digital product delivery including creative, business, and technical requirements, product scoping, quality assurance and compliance with established standards, and post-release support. The position requires close coordination with core Subject Matter Experts (SMEs). The PA has a passion for the customer, a strong technical understanding of their digital product, and an ability to work in a fast-paced environment. Responsibilities Manage product lifecycle for assigned products with the direction of the Product Owner Partner with Product Owner to determine key product features that achieve business objectives Gather and write user stories and acceptance criteria based on stakeholder needs Maintain industry knowledge and insight to inform product roadmap Identify dependencies and impacts to other areas of the product when working through requirements Proxy for Product Owner when they are unavailable Coordinates and performs UAT with an eye for customer experience Create materials and train internal customers on new features Manage 3rd party solutions to build and maximize product capabilities Execute AB tests and analyze findings Set-up data for lower-level environments in support of Development Team Point of contact for Development Team when requirement questions arise Analyze support issues to identify trends and improvement opportunities Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage TekWissen Group is an equal opportunity employer supporting workforce diversity.
    $46-46 hourly 5d ago
  • Copado Administrator /Salesforce Administrator

    V Group Inc. 4.2company rating

    Columbus, OH

    End Client: State of Ohio Job Title: Copado Administrator /Salesforce Administrator Duration: 6+Months Contract Number of Hours: 40 Hrs/ week Interview Type: Web Cam Ceipal ID: SOH_SFDC633_MA Requirement ID: JFS - Product Specialist 4/ PS4 (786633) Position Overview JFS is seeking an experienced Copado Administrator /Salesforce Administrator to manage Salesforce platform configuration, data management, and DevOps operations. The successful candidate will support deployment pipelines, maintain system integrity, and ensure compliance with state IT governance standards. This role requires a strong understanding of Salesforce administration, Copado DevOps, and data backup and recovery processes using tools such as OwnBackup and Salesforce utilities. Key Responsibilities Copado & DevOps Administration Administer and maintain Copado DevOps within Salesforce, including user access, pipelines, and deployment automation. Manage and monitor deployment pipelines across Development, QA, UAT, and Production environments. Integrate Git version control and maintain release integrity through proper change management. Collaborate with developers and analysts to plan and execute release schedules. Implement and document Change and Configuration Management standards and procedures. Ensure compliance with state security and audit requirements in all deployment activities. Salesforce System Administration Create and manage system changes, configurations, and enhancements to meet agency needs. Modify Salesforce functionality to improve usability and efficiency. Manage daily Salesforce administration including user setup, profiles, roles, objects, fields, and validation rules. Grant, remove, and maintain user licenses while ensuring minimal disruption to users. Communicate system updates and enhancements to business users. Monitor system usage, mentor users, and promote adoption of new features. Continuously identify and implement improvements to enhance the end-user experience. Data Management & Integration Perform data imports, updates, and transformations using Workbench, Data Loader, and other Salesforce utilities. Maintain data quality standards across all Salesforce objects. Manage OwnBackup data backup and recovery processes to protect critical data assets. Perform data seeding using OwnBackup for sandbox and testing environments. Monitor exception logs and resolve integration and synchronization errors. Reporting & Documentation Create and maintain dashboards, reports, and report folders to support business needs. Document agency processes, data flows, and configuration changes. Maintain up-to-date release documentation and deployment logs. Develop and maintain training materials and process documentation for system users. Required Skills & Experience Required / Desired 4 years experience as a Salesforce System Administrator (Required) 4 years as Copado Administrator (Required) 4 years experience in Copado DevOps operations (Desired) 1 year experience with OwnBackup data backup and recovery (Desired) 1 year experience with OwnBackup data seeding (Required) 1 year experience with Change and Configuration Management concepts and procedures (Required) 1 year experience with Apex code (basic understanding) (Desired) 1 year experience using Salesforce utilities such as Workbench and Data Loader (Required) Salesforce Administrator Certification (ADM-201) (Desired) Preferred Qualifications Experience working in a state or public-sector IT environment. Copado Certified Administrator or Copado Certified Consultant certification. Experience managing multi-org Salesforce environments or shared release pipelines. Familiarity with Salesforce security, auditing, and governance practices. V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology. Website: ************************************** LinkedIn: ***************************************** Facebook: ********************************* Twitter: *********************************
    $70k-95k yearly est. 5d ago
  • Manager, Client Services - Valuations

    Servicelink 4.7company rating

    Remote job

    Are you self-motivated and eager to unleash your full career potential? ServiceLink is in search of a candidate uniquely qualified with the ideal blend of experience and talent to fill the position of Client Services Manager. The successful candidate will possess sound judgment, the ability to build and maintain meaningful business relationships, and exceptional customer service and communication skills. If you are confident in your ability to strengthen the reputation of trust and confidence we hold among our clients, we invite you to apply today. This is an exciting time to become a part of ServiceLink, where the demand for exceptional performance is rewarded with unlimited opportunities for rapid career progression. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Manage and oversee all Customer Service pipelines in alignment with team goals/metrics · Meet with employees, clients, and senior management to drive engagement, performance, and client satisfaction · Resolve Escalations/Issues and propose solutions to improve performance, productivity, and client relationships · Have primarily responsibility for all client escalations, client calls, audit requests, and managing the day to day operations in customer service WHO YOU ARE You possess … · A confident understanding of the mortgage services industry and strong customer service skills and mentality · A penchant for excellence. You will use your strong attention to detail and relationship skills to maintain the trust and confidence of our Clients · The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once. · Exceptional written and verbal communication skills · Strong organizational skills and sense of urgency · Superior analytical skills to proactively identify trends and make independent, sound decisions for the business · Ability to think outside the box and present solutions to problems identified · Superior skills with Microsoft Office, most notably Excel and Power Point · Follow through skills - extremely important to follow through and close the loop on all items outstanding · The ability to quickly learn new skills, processes and procedures Responsibilities · Manage OT, shifts, and PTO to ensure consistent queue coverage daily, including evenings, weekends, and holidays · Maintain and improve individual and team productivity and quality goals/metrics · Drive strong team engagement through recurring one-on-ones, team meetings, and offsite/onsite/virtual activities · Create and implement employee developmemt plans to enhance cross-training, productivity, and quality · Analyze the pipeline on a daily basis and understand trends for improvement · Manage performance decks, action plans, SOPs, and all other reporting needed · Participate in client calls, client audits, and site visits (as needed) · Oversee and facilitate swift resolution to client escalations - Urgency is key · Conduct team meetings and team training on a recurring basis · Coordinate meetings and improvement plans with other departments to improve your overall customer performance · Propose solutions, processes, and team initiatives to enhance performance or solve business problems · Participate in technology projects, BRD creation, and UAT initiatives · Ensure that we are meeting and exceeding all customer expectations - SLAs, scorecards, reporting deadlines, and ad hoc requests · Coordinate with AVP and VP to manage appropriate staffing levels, conduct interviews, and hire staff as needed. · Ensure appropriate escalation paths are followed · Communicate regularly with Senior Management on team/department protocols and improvements needed · Create and maintain a positive, productive and professional working relationship with vendors, Clients and all internal departments. · Maintain compliance with State and Industry Regulations including Appraisal Independence and following all of the SL compliance requirements. · Perform all other duties as assigned. Qualifications · 5 Years minimum of Customer Service Management Experience · College Degree Preferred · Prior experience in Valuations with working knowledge of standard appraisal practices and procedures including USPAP. · Knowledge of office processes, procedures, and technology. Experience in directing project and team activities. · Exceptional analytical and problem solving skills · Exceptional customer service, communication, and writing skills · Ability to read, write, and maintain operational reports and workflows. · Extreme attention to organization and planning skills · Concentrated attention to detail and assertive leader qualities. · Dedication to employee training and mentoring. We can recommend jobs specifically for you! Click here to get started.
    $57k-85k yearly est. Auto-Apply 8d ago
  • Oracle Fusion Functional Consultant

    Datanetiix Solutions Inc.

    Dublin, OH

    Role: Oracle Fusion Functional Consultant Experience: 12+ Years Special Request: Immediate joiners preferred Important Skills Fusion Financials: GL, AP, AR, FA, Cash Management Fusion SCM: Inventory, PO, OM, Costing BRD/FRD creation (BR100, MD050) UAT, SIT, Data Migration, Cutover Business Requirement Gathering, System Optimization About the Role Senior consultant responsible for end-to-end Oracle Fusion Cloud implementation, configuration, and support across Financials and SCM. Will engage with business users, lead testing, manage data migration, and ensure smooth go-live and stabilization. Key Responsibilities Gather business requirements and create detailed functional documents (BR100, MD050) Configure Oracle Fusion Financials & SCM modules Lead Unit Testing, SIT, and UAT cycles Drive data migration, validations, and cutover activities Provide end-user training and post-go-live support Act as liaison between business, technical teams, and Oracle Support Prepare documentation, runbooks, and test reports Essential Skills 12+ years of Oracle EBS/Fusion functional experience Strong expertise in Fusion Financials & SCM implementation Hands-on configuration + ability to write BR100 & MD050 Experience in SIT, UAT, Cutover & Data Migration Strong communication and stakeholder management
    $74k-100k yearly est. 2d ago
  • Business Analyst, Service Now EA Workspace

    Cardinal Health 4.4company rating

    Columbus, OH

    **_What IT Infrastructure & System Administration contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors. We are seeking a highly skilled **Business Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as a bridge between business stakeholders and technical teams, ensuring accurate configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management** + Develop and maintain project plans, track progress, and communicate updates to stakeholders. + Manage expectations and align deliverables with IT policies, resource constraints, and best practices. **Requirements Gathering & Analysis** + Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB. + Create process flows, data models, and wireframes to document requirements clearly. + Translate business needs into functional specifications and user stories. **ServiceNow Expertise** + Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards. + Support CI lifecycle management and maintain accurate CI relationships. + Work closely with ServiceNow developers and architects to implement solutions. + Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes. **Testing, Documentation and Training** + Create and execute test cases; manage UAT and obtain user acceptance sign-off. + Maintain documentation including workflows, data dictionaries, and training materials. + Leverage business knowledge to drive process improvements and enhance system usability. + Provide trainings to stakeholders **_Qualifications_** + 4-8 years of experience, preferred as a Business Analyst in ITSM environments. + Bachelor's degree in related field, or equivalent work experience, preferred + Minimum 2 years hands-on experience with **ServiceNow EA Workspace (Application Portfolio Management)** , **CSDM** , and **CMDB** modules. + ServiceNow certifications (CSA, CIS for CMDB/APM). + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Strong analytical, problem-solving, and communication skills. + Proficiency in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $127,050 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/31/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-127.1k yearly 33d ago
  • UX_Testing

    JPMC

    Columbus, OH

    Join our innovative team as a Product Delivery Associate and play a pivotal role in transforming the Salesforce experience for our Home Lending Advisors. This is your chance to leverage your expertise and creativity to drive impactful change in a dynamic and supportive environment. Be part of a team that values collaboration, innovation, and excellence, and take your career to new heights with us. If you're passionate about making a difference and thrive in a fast-paced setting, we want to hear from you! As the Product Delivery Associate for the Home Lending Product Team, you will play a crucial role in leveraging your expertise to innovate and design the end-user experience for our Home Lending Advisors. You will collaborate with senior team members to ensure successful delivery and implementation, making a significant impact on our operations. This position requires excellent communication skills and the ability to interface directly with internal stakeholders to understand and translate their needs, administering and enhancing the system accordingly. Please note, this is a non-IT position, focused on product delivery and stakeholder engagement. Job Responsibilities Develop concise user stories and process flows to support the design and development of a CRM product. Collaborate with feature teams to transform stories into technical design. Ensure that requirements align with the complex nature of the business while focusing on the end user experience. Support testing cycles, including UAT, regression, system, and production checkout. Apply critical thinking to identify and develop new ideas and innovations that add value to the business and team. Required Qualifications, Capabilities, and Skills Hands-on experience using Salesforce tools to develop business solutions. Experience with Agile product delivery methodologies. Multiple task effectively and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment. Self-driven initiative with the ability to work independently with minimal supervision. Strong attention to detail and possess analytical and problem-solving skills. Performs effectively under pressure with time constraints while responding to rapidly changing priorities. Possess Salesforce product delivery knowledge. Experience in the mortgage industry or financial industry. Holds a bachelor's degree.
    $70k-113k yearly est. Auto-Apply 60d+ ago
  • Staff Technical Account Manager

    Affirm 4.7company rating

    Remote job

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships? As a Staff Technical Account Manager, you will be integral to the technical success of our largest merchants in a new geographical market, guiding their developers, product teams, and key business partners throughout the entire customer lifecycle. Your responsibilities will include solution selling and implementing our products into merchants' existing architectures, as well as providing ongoing support as they scale. You will not only help them mitigate potential issues but also empower them to leverage the full spectrum of Affirm's offerings, translating business objectives into technical strategies and product optimizations. Technical Account Managers are part of the Engineering Team and collaborate closely with Affirm's Product, Operations, Customer Success, and Frontline Technical Support teams. What You'll Do Be the primary technical lead over a set of key merchants in a new geography. Be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners Project Manage and provide world class technical guidance and solutions for new merchants' integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, troubleshooting, and UAT certification plans Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities, and selling solutions to new prospects. Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner Provide early feedback to engineering and product teams while iterating on new products What We Look For Experience: 7+ years in a client-facing technical role, such as a Technical Account Manager, Solutions Engineer, Sales Engineer, or Integration Engineer, preferably within a SaaS or FinTech environment. API Expertise: Deep understanding of RESTful APIs, webhooks, and the HTTP protocol. Hands-on experience using API testing tools like Postman to debug and validate integrations is essential. Coding Literacy: Proficiency in reading and understanding production-level code. You should be comfortable with HTML, JavaScript and SQL and ideally one server-side language (e.g. Python). Web & Mobile Architecture: A solid grasp of modern web and mobile application architecture, including client-server models, front-end frameworks, and the role of SDKs. Troubleshooting Acumen: Proven ability to diagnose and solve complex technical problems using a standard toolkit, including browser developer consoles, log analysis platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion). Communication: Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!) This position requires either equivalent practical experience or a Bachelor's degree in a related field Nice To Have: Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad Familiarity with the payments ecosystem Familiarity with web/mobile application architecture Comfortable writing code in at least one language Pay Grade - N Equity Grade - 8 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000 USA base pay range (all other U.S. states) per year: $169,000 - $219,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
    $77k-115k yearly est. Auto-Apply 21h ago
  • Manager, Customer Experience

    Masterbrand Cabinets 4.6company rating

    Remote job

    For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together! Job Description The Manager, Customer Experience, is responsible for maximizing the value of the SaaS platform across the organization. This role serves as the bridge between business stakeholders and technical teams, ensuring that SaaS solutions align with strategic goals and deliver measurable business outcomes. This is a people management role, responsible for leading and developing a team of Business Analyst. YOUR ROLE: Product Vision & Strategy Define and communicate a clear product vision aligned with business objectives. Develop and maintain a product roadmap that reflects priorities and timelines for delivery. Serve as the voice of the customer and business stakeholders in all product decisions. Backlog Management Own and manage the product backlog, ensuring it is visible, transparent, and prioritized. Write and refine user stories with clear acceptance criteria. Collaborate with cross-functional teams to ensure stories are well understood and ready for development. Stakeholder Engagement Act as the primary liaison between business units, end users, and the development team. Facilitate discovery sessions and workshops to gather requirements and feedback. Align with Experience Designers, SMEs, and analytics teams to ensure cohesive delivery. Delivery Oversight Guide Agile feature teams (PODs) through sprint planning, reviews, and retrospectives. Conduct UAT and ensure successful handoff to support teams. Monitor progress and resolve issues that may impede delivery. Team Leadership Manage and mentor a team of Business Analysts, fostering growth and accountability. Conduct regular performance reviews and support career development. Promote collaboration, innovation, and ownership within the team. Continuous Improvement Analyze platform usage and performance to identify opportunities for enhancement. Lead initiatives to improve user experience, data quality, and process efficiency. Stay current with product releases and recommend relevant features for adoption. Qualifications 3+ years of experience in SaaS Product Ownership, administration, or business analysis. Willingness to own Salesforce Service Cloud/Field Service and support Sales Cloud, Marketing Cloud, and Experience Cloud capabilities. Proven experience working in Agile/Scrum environments. Experience managing direct reports or leading cross-functional teams. SaaS Administrator or Manager, Business Analyst certification preferred. Excellent communication, facilitation, and stakeholder management skills. Preferred Experience Background in manufacturing, distribution, or customer experience operations. Familiarity with tools like ADO, Jira, or similar backlog management systems. Experience with SaaS integrations and third-party applications. Cultural Norms & Work Expectations Willingness to travel an average of 25% for stakeholder engagement, workshops, and team collaboration. Core working hours are 8:00 AM to 5:00 PM Eastern Time. Remote work is supported and encouraged, with a strong emphasis on building relationships through video meetings and active virtual collaboration. Expected to champion continuous improvement, proactively identifying opportunities to enhance processes, tools, and team dynamics. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
    $47k-66k yearly est. 60d+ ago
  • Senior AI Operations Product Manager (GTM)

    Motive 4.3company rating

    Remote job

    Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As our first Internal AI Operations Product Manager, you will be fundamental in establishing our internal AI product strategy and development practices, guiding the creation of AI solutions for 1000+ sellers. In this pivotal role, you will wear many hats. As the connective tissue between our Revenue organization's business needs and our technical teams, you will translate prioritized use cases into clear user stories with actionable development requirements for our Revenue Developers. You will maintain the internal product roadmap, guiding an agile development cycle across user story creation, building a proof-of-concept, full scale development, UAT, and ongoing support. You will also serve as a key member of our vendor evaluation team, researching AI vendors that meet the requirements of tools not already within our tech stack, scoring vendors against those requirements, and working across IT, procurement, and legal to progress vendor evaluations. As a thought leader on AI within our GTM team, you will be responsible for creating + owning the processes and policies that GTM team members follow when leveraging AI while setting the standard for how the data that feeds our AI models is collated. In partnership with our Sales Enablement team, you will serve as an AI expert in trainings across the organization, measuring and improving the adoption of the AI tools we launch. You will be equally comfortable diving into the technical details of how chunking will be implemented in a new application with our Revenue Developers as you are explaining your token consumption forecast to an executive. Above all else, you will be a key part of the team revolutionizing GTM at Motive using AI and play a significant role in the next phase of Motive's revenue growth. What You'll Do: Serve as the connective glue between the Revenue organization and our Enterprise Systems team of technical engineers for all AI related builds and deployments Translate prioritized business use cases into technical development requirements and user stories for GTM AI Ops Revenue Developers and Enterprise Systems to execute on. Work across both parties to keep timelines, project plans, and project scope aligned. Establish and maintain processes and policies around AI usage at Motive, in partnership with Motive's IT leaders. Partner with business and data teams to identify, prepare, and maintain high-quality data sources, ensuring our AI solutions have a strong foundation to leverage. Own the internal development roadmap for AI agents, applications, and prompts. Guide an agile development process inclusive of use case intake, sizing (impact and effort), development, QA, release, and ongoing support. Collaborate closely with the Revenue Developers who conduct the tactical agent, application, and prompt engineering work, ensuring that built AI tools meet user requirements and business objectives. Size the ongoing consumption costs for agentic use cases based on anticipated usage, token consumption, and model selection. Create business cases that support Motive's AI investment priorities and guide prioritization across the AI ops roadmap Coordinate AI related vendor evaluations for the GTM team. This includes initial vetting, defining trial success criteria, navigating procurement / infosec / legal, and ensuring all high priority evaluations have an internally built tool included in the evaluation. Provide regular updates to executive sponsors and business leaders, explaining technical concepts using common language and focusing on business impact. What We're Looking For: Mixed business and technical background. You can “speak code” with developers and technical teams just as easily as you can understand nuanced business problems with sales teams. 5+ years of product / program management experience, including at least 2 years of experience working directly with engineering resources. Hands-on proficiency with GenAI fundamentals - prompt engineering (zero-/few-shot, chain-of-thought), RAG pipelines, and multi-agent orchestration. Ability to model LLM operating costs (token burn, model choice, usage forecasts) and keep spend within ROI targets. Experience creating business cases to justify internal tool investments Fluency in Agile for AI: backlog triage, sprints, rapid A/B experiments, and post-release monitoring. Track record steering cross-functional delivery-acting as “connective tissue” between business, technical, and procurement teams Prior experience at a top-tier management consulting firm (McKinsey, Bain, or BCG) or Technology Consultants from Deloitte, PWC, Accenture etc. a plus Location: Remote USA or Canada (and must already be located in one of these countries) Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits . The compensation range for this position will depend on where you reside. For this role, the compensation range is: Canada$127,000-$159,000 CAD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote
    $127k-159k yearly Auto-Apply 2d ago
  • Knowledge Management Specialist (contract)

    Playstation 4.8company rating

    Remote job

    Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation 5, PlayStation 4, PlayStation VR, PlayStation Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Knowledge Management Specialist (contract) Remote, USA* About the Role We are seeking a proactive and detail-oriented Knowledge Management Specialist to support the development, implementation, and continuous improvement of our global knowledge management strategy. This role is critical in ensuring the effective use of ServiceNow as our central knowledge platform, enhancing self-service capabilities, and improving service delivery outcomes across the organization. You will be responsible for managing day-to-day operational KM tasks, driving content quality and adoption, and collaborating with internal stakeholders and content owners to manage knowledge operations, monitor performance metrics, and drive continuous improvement efforts aligned with organizational goals. Key Responsibilities Knowledge Management Operations Administer and maintain knowledge bases within ServiceNow, ensuring compliance with KM processes, governance, and lifecycle standards. Monitor article performance, usage trends, and feedback to inform content improvements and identify knowledge gaps. Coordinate regular reviews of articles with content owners to improve accuracy, relevance, and usability. Support training and onboarding of knowledge contributors and users. Ensure taxonomy, tagging, and metadata standards are consistently applied. Stakeholder Engagement Act as a point of contact for knowledge contributors and help facilitate training and support. Partner with service teams to encourage adoption of KM best practices. Organize and lead knowledge review sessions and governance forums with content owners. Provide data-driven insights and recommendations to improve adoption, quality, and user satisfaction. ServiceNow Expertise Support enhancements, integrations, and automation opportunities related to knowledge management. Participate in UAT (user acceptance testing) and feedback loops for KM-related ServiceNow updates. Continuous Improvement Track and report on key KM metrics and KPIs (e.g., article reuse rate, deflection rate, contributor activity). Generate reports and dashboards to track key KM performance indicators (e.g., article usage, deflection rate, contribution metrics). Identify process improvement opportunities and contribute to the evolution of the KM strategy. Stay current with KM industry trends, best practices, and innovations to bring new ideas into the organization. Qualifications Required: Bachelor's degree in Information Management, Library Science, Business, IT, or related field. 5+ years of experience in a Knowledge Management role, preferably in a global or enterprise environment. Strong hands-on experience with ServiceNow Knowledge Management. Demonstrated success in stakeholder engagement and cross-functional collaboration. Excellent communication, facilitation, and interpersonal skills. Analytical mindset with experience using data to drive decisions and improvements. Preferred: Exposure to change management, organizational learning, or user experience (UX) principles. Experience with ServiceNow EC Pro, particularly in supporting knowledge management processes, content lifecycle workflows, and user engagement strategies. *SIE can not accommodate remote work in the following states: Alaska, Hawaii, Montana, Idaho, Wyoming and North Dakota Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below, this is an hourly rate.$50-$70 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
    $79k-119k yearly est. Auto-Apply 19h ago
  • Business Analyst- Partner Integrations

    D&H Distributing 4.4company rating

    Remote job

    This is a fully remote role. D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. SUMMARY The SCS Business Analyst is responsible for successful delivery of implementations and enhancements for D&H Supply Chain Services. The role is highly collaborative, coordinating with a broad range of cross-functional project stakeholders (internal and external). The Business Analyst (BA) team is part of the Project Management Office (PMO) within IT. At a high level, the Business Analyst serves as the bridge of communication between business stakeholders and IT staff. The BA is responsible for facilitating discussions among the business users to understand the current business process and their need for change. The BA must then accurately document and communicate this need to the IT staff to design a solution that will ensure all stakeholder expectations are met. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop an understanding of the end users' current business processes. Elicit business requirements. Create/Maintain Business Requirements Documents (BRD). Facilitate cross-functional requirements review (BA/DEV/QA). Secure Approval/sign-off for BRD. Support the development and testing of deliverables. Develop User Acceptance Testing (UAT) Plan; Review and confirm plan with project stakeholder(s). Create and validate integration test files (EDI X12, API, XML, flat file, etc.), reconciling against the relevant specifications. Facilitate UAT; share results. Secure UAT approval/signoff. Develop Go-Live Plan (when needed). Create training materials, including Train-The-Trainer model, as needed. Complete post go-live validation and warranty period support. Manage the bug lifecycle, when necessary. Maintain process documentation, revising at the conclusion of projects to reflect the new state. Provide project and resource managers updates on the status of assignments (progress, milestones, risks, issues/roadblocks). Analyze integration specifications (EDI X12, API), performing gap analysis against current D&H organizational capabilities. Identify areas of potential process improvement, recommending and implementing changes. Coordinate with external integration partners (clients, VANs, etc.) throughout the project lifecycle. Support and mentor team members. Adhere to PMO and IT processes: Collaborate with co-owners across the organization to ensure project success. Assist with troubleshooting on solutions for production issues assigned to BA queues, escalating as necessary. KNOWLEDGE, SKILLS, and/or ABILITIES Familiar with common B2B integration (EDI, API, XML) and communication (AS2, SFTP, VAN) types, including the potential purpose and relevant use cases. Comprehensive understanding of EDI X12 formats and specifications, including: elements, segments, loops, usage requirements, conditional relationships, etc. Strong verbal and written communication skills. Strong analytical and problem-solving skills. Ability to work independently and be self-motivated. Ability to work in a team environment. Ability to adapt to change in a consistently evolving technical environment. Proven capability to collaborate with business stakeholders at all levels EDUCATION and/or EXPERIENCE Bachelors' Degree in related field or equivalent industry experience. 3+ years of experience in a Business Analyst or closely related role. 3+ years of experience facilitating integrating implementations. Basic Microsoft Office, ERP, WMS and office productivity software familiarity.
    $66k-95k yearly est. 4d ago
  • Senior Manager, SAP ECC Sales & Distribution and Service Management

    SGS & Co 4.8company rating

    Remote job

    Job Summary/What we are looking for. We are seeking an experienced SAP ECC Lead with deep expertise in Sales & Distribution (SD) and Service Management within the SAP ECC on RISE Cloud environment. The ideal candidate will have a strong understanding of business processes related to sales, order fulfillment, after-sales service and service order management and will be responsible for implementing and optimizing solutions in alignment with best practices in the SAP ECC RISE Cloud ecosystem. Travel: 5-10% Location: Remote What you would do: Manage and implement all SAP ECC SD and SM and new applications associated with those modules, Reporting, etc Implement changes on actual systems in SAP ECC SD and SM and other departments Support COE TEAM in Transformation Activities. How you will do it: Conduct SAP ECC SD & SM assessments to identify improvements and suggest best practices. Fully responsible for maintaining the SAP ECC SD & SM modules for Engineering enrichment fields, master data and other parameters as needed. Conduct problem analysis of SAP ECC SD and SM and take actions to improve. Generate and maintain KPIs related to SAP ECC SD & SM. Evaluate all current processes in the SAP ECC SD and SM to develop standards related to best practices Full comprehension & ability to create master data related to SAP ECC SD & SM Calculate the cycle times in SAP ECC SD for customers & SM orders for continuous improvement. Participate in system testing (UT/SIT/UAT), prepare documentation, and provide training to end-users and super users. Good handle on integration between SAP ECC SD and SM modules to ensure seamless working between sales & distribution and service management, Validate all SAP ECC SD & SM process to meet the current standards and implement best practices Identify process improvements and implement those at the proper locations Develop proper documentation for people meeting the standard processes. Determine critical global businesses capabilities needed to support business objectives and strategies in the customer delivery schedules and define the processes required to enable those capabilities. Responsible to drive standardization of processes enabled by standard IT ERP solutions to achieve business efficiencies and critical business capabilities across businesses integrated supply chain. Engage key subject matter experts across the business to ensure defined business processes leverage best practices and meet the true needs of each organization. Serve as point of contact for assigned business leaders. Identify and secure approval of key business leaders and stakeholders for business processes and scope of work. Ensure that all SD & SM tickets are processed diligently. Manage SAP SD & SM along with integration of other modules in SAP ERP full system set up with requisite parameters needed. Full understanding of the ERP implementation steps. Robust experience for problem solving and analytics skills. High comprehension of the ERP modules and transactions. Deep understanding of the supply chain logic (SAP ECC SD & SM) and methodology Experience working with IT implementing SAP ECC ERP systems Overall sound knowledge & good handle on other cross functional SAP ECC modules. What are we looking for: 6+ years of experience as lead working in SAP ECC Experience in SAP ECC SD and SM modules Education: Bachelor's degree in Engineering or a related field. Spoken and written English. Able to carry on a conversation without difficulty. Skills: ERP: SAP ECC (SD, SM, RFC, BAPIs, queries, transactions). Ability to write functional specifications, guide ABAP with technical specifications, run LSMWs, create queries etc Effective communication: Ability to convey ideas clearly and concisely, both orally and in writing. Teamwork: Collaboration with different areas and teams to achieve common goals. Leadership: Ability to coordinate projects, guide teams and foster a positive environment. Problem solving: Analytical ability to identify problems and propose efficient solutions. Time management: Organization and prioritization of tasks to meet established deadlines. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $86,643 - $144,406 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan. #LI-VU1
    $86.6k-144.4k yearly 60d+ ago
  • Operations Solutions UAT Specialist

    Crosscountry Mortgage 4.1company rating

    Remote job

    CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Operations Solutions UAT Specialist will act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors. This role is responsible for ensuring quality assurance during the implementation of technical updates, identifying issues, and ensuring the successful deployment of solutions that align with business needs and user expectations. Job Responsibilities: Serve as the main point of contact for all testing-related communications between the IT team, stakeholders, and third-party vendors. Prepare test plans for assigned technical updates to ensure alignment with project goals. Create test cases for all relevant scenarios to validate system functionality. Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements. Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA). Identify, document, and track defects, issues, and enhancement requests using JIRA. Work closely with stakeholders and cross-functional teams to gather feedback, ensuring the system meets both business requirements and user expectations. Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes. Participate in meetings with cross-functional teams to align on project goals and timelines. Assess the impact of changes and create communications for the company. Collaborate with the training department on company announcements, SOPs, and workflows. Demonstrate updates and communications on calls; present and participate in meetings as needed. Validate implanted changes in production. Work with operations departments to identify opportunities for improvement of processes. Assist with providing materials and documents for audits and reviews. Perform other duties as assigned. Qualifications and Skills: 4+ years' experience in the mortgage industry. Encompass LOS experience. Knowledge of the overall mortgage workflow. Knowledge of all agency guidelines. Knowledge of compliance and disclosure requirements. JIRA experience, a plus. Proficient in Microsoft Office suite (Word, Excel, and Outlook). Excellent prioritization, organization, and time management skills. Excellent conflict management, teamwork and negotiation skills. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Annual Salary: $65,000-$80,000 The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
    $65k-80k yearly Auto-Apply 23d ago
  • Oracle Orbit Analytics and Data Modelling Consultant

    Care It Services 4.3company rating

    Remote job

    THEY SHOULD MEET THE TOP 3 MUST HAVE SKILL SETS Title - Oracle Orbit Analytics and Data Modelling ConsultantClient - Fujitsu Job - Remote but 10% travel is required to Work Location - Cleveland , OH (hybrid) Top 3 skills required are1. Should have expertise in building Complex physical and logical data models including good knowledge of data modeling concepts. Must have a very good understanding of normal, complex, and circular joins. 2. Very good understanding of Object and data level securities, and roles and responsibilities.3. Should have strong hold building complex Orbit reports using calculation measures and report insights. Responsibilities: Develop a comprehensive migration plan from Oracle Discoverer to Orbit Analytics. Conduct a detailed analysis of current Oracle Discoverer reports and dashboards. Design and implement solutions to migrate reports, dashboards, and data models to Orbit Analytics. Development includes understanding of requirements, use of existing data models or working with a data modeler, build of report, technical unit testing, and quality assurance testing before being moved to the UAT environment for CRP and UAT testing. Provide technical leadership and guidance throughout the migration process. Ensure data integrity, accuracy, and consistency during the migration. Optimize the performance of the new Orbit Analytics environment. Utilize in-depth knowledge of Oracle R12 ERP and Oracle Fusion Cloud table structures in the migration process. Ensure seamless integration of data from Oracle R12 ERP and Oracle Fusion Cloud into Orbit Analytics. Collaborate with ERP and cloud teams to understand and address data requirements and challenges. Collaborate with business users to understand their reporting needs and ensure they are met post-migration. Conduct training sessions and create documentation to support end-users in the transition to Orbit Analytics. Communicate progress, challenges, and solutions to stakeholders. Develop and execute test plans to ensure all migrated reports and dashboards function as expected. Identify and resolve any issues that arise during the migration process. Conduct post-migration reviews to ensure all objectives are met. Stay up-to-date with the latest features and best practices in Orbit Analytics. Identify opportunities for further optimization and enhancement of the Orbit Analytics environment. Provide ongoing support and maintenance post-migration. Qualifications :- Bachelor's degree in Computer Science, Information Technology, or a related field. Masters degree preferred. -Proven experience in Oracle Discoverer and Orbit Analytics. -Extensive experience with Oracle R12 ERP and Oracle Fusion Cloud. - At least 5 years of experience in business intelligence and data analytics. -Demonstrated experience in leading migration projects. Technical Skills: - Strong knowledge of SQL, PL/SQL, and database management. -Proficiency in Orbit Analytics, Oracle Discoverer, Oracle R12 ERP, and Oracle Fusion Cloud. -Familiarity with ETL processes and data warehousing concepts. - Experience with data visualization tools and techniques. Soft Skills: -Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills.- Ability to work independently and as part of a team. -Project management skills with the ability to manage multiple priorities. Who We Are CARE ITS is a certified Woman-owned and operated minority company (certified as WMBE). At CARE ITS, we are the World Class IT Professionals, helping clients achieve their goals. Care ITS was established in 2010. Since then we have successfully executed several projects with our expert team of professionals with more than 20 years of experience each. We are globally operated with our Head Quarters in Plainsboro, NJ, with focused specialization in Salesforce, Guidewire and AWS. We provide expert solutions to our customers in various business domains.
    $72k-106k yearly est. Auto-Apply 60d+ ago
  • Remote + Travel - SAP BRIM Analyst

    Prodware Solutions 3.8company rating

    Remote job

    Job Title: SAP BRIM Consultant Job Type: Remote + Travel - (1 week in a week or 1 week quarterly) Duration: 24+ Months Contract Seeking a senior SAP BRIM Analyst with strong functional expertise (FICA, AR/AP, Billing, Invoicing). Role focuses on business processes, requirements, Agile delivery, and cross-team collaboration. No deep configuration required. Core Responsibilities • Functional analysis across BRIM (FICA, Convergent Invoicing, AR/AP, Billing). • Gather business requirements and create functional documents. • Support financial processes, billing cycles, and invoicing. • Write user stories and support Agile sprint activities (Jira). • Coordinate with technical/configuration teams. • Support SIT/UAT and production issue resolution. • Participate in quarterly onsite planning with leadership. Required Experience • 8-10 years SAP Functional Analyst experience. • Strong SAP BRIM process knowledge - FICA and Convergent Invoicing are a must! • Business process & BA skills (requirements, documentation). • Agile & Jira experience. • Heavy functional knowledge; not configuration-focused. Preferred • SAP BRIM Certification. • Convergent Mediation experience. • Airline industry experience.
    $86k-117k yearly est. 3d ago
  • Manager, Workday HR Admin & Product Owner (Remote)

    Globe Life Inc. 4.6company rating

    Remote job

    Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Manager, Workday HR Admin & Product Owner? Globe Life is looking for a Manager, Workday HR Admin & Product Owner to join the team! In this role, you will serve as a key strategic business leader at the intersection of HR process, people, and technology - driving innovation, efficiency, and excellence in our people systems. This role will partner with business leaders and IT to enhance the vision for Workday's HCM functionality, ensuring workflows align with business objectives, meet compliance requirements, and deliver excellent employee experience. Acting as the voice of the customer within HR Technology as the Product Owner, the Manager will collaborate closely with HR leaders, IT technical teams, and stakeholders to translate strategic priorities into scalable Workday solutions that enable data-driven decisions and operational success. As the Manager of the HR Admin team, this role will lead and develop Workday administrators, each specializing in specific workstreams such as Core HCM, Compensation, Benefits, Learning, Talent, and Payroll. The Manager will oversee productivity, ensuring their collective work aligns to a unified product vision and consistently delivers value-driven support to the organization. This is a remote / work-from-home position. What You Will Do: * Product Owner Responsibilities: * Own and prioritize the product backlog for Workday HCM features based on business value, stakeholder feedback, and technical dependencies. * Translate business requirements into detailed user stories with clear acceptance criteria and definition of final deliverables. * Collaborate directly with development and configuration teams to ensure user stories are well-defined and actionable. * Facilitate sprint planning, backlog refinement, and sprint reviews to maintain development velocity and quality. * Conduct regular stakeholder demos and gather feedback to validate deliverables and inform backlog priorities. * Make tactical product decisions within the established product roadmap and strategy. * Coordinate user acceptance testing and validate that delivered features meet acceptance criteria. * Manage release coordination with IT teams to ensure proper testing and deployment processes. * Serve as the primary point of contact between HR stakeholders and the technical delivery team. * People Leadership Responsibilities: * Lead and develop a team of Workday HR administrators across Core HCM, Compensation, Benefits, Talent, Learning, and Payroll modules. * Set clear performance expectations and provide regular coaching and feedback to team members. * Conduct performance reviews and create individual development plans aligned with career growth objectives. * Foster cross-functional collaboration and knowledge sharing among team members to build expertise across modules. * Ensure team adherence to governance standards, security protocols, and best practices. * Manage team capacity and workload distribution to optimize delivery and prevent burnout. * Recruit, onboard, and retain top talent for the Workday administration team. What You Can Bring: * Bachelor's degree in business administration, computer science, or related field. * 3-5 years Workday HCM experience with hands-on configuration and administration. * 2-3 years of leadership experience with technical or HR teams. * Workday certification, preferred. * Knowledge of employee lifecycle, compensation planning, benefits administration, talent management, and payroll operations. * Knowledge of data privacy, compliance requirements, and security protocols. * Understanding of Workday APIs, data flows, integration requirements, and system architecture principles. * Scrum, sprint planning, backlog management, and user story writing. * Able to translate business needs into technical language and specifications. * Relationship and expectation management across multiple departments. * Able to balance competing priorities based on business value, technical constraints, and stakeholder priorities. * Understanding of UAT processes and validation of acceptance criteria. * Understanding of HR processes and compliance requirements. * Experience creating clear requirements, process maps, and decision logs. * Able to translate between technical and business stakeholders. * Successful record of leading teams through system updates and process improvements. * Development of team members' technical, professional, and specialized functional skills. * Able to facilitate successful cross-training programs. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas
    $79k-102k yearly est. 17d ago
  • Associate Principal Consultant -- Business Analyst

    Nagarro 3.9company rating

    Remote job

    We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Must have skills : Requirements Analysis, Requirements Development, Wireframing Job Description : Analyze business processes/workflows to identify business objectives and requirements. Facilitates activities and workshops to identify, analyze, and document business, product, and process requirements, including but not limited to business requirements documentation (functional, non-functional, user), use case scenarios, process flows, and UAT test scenarios/scripts. Ensure business requirements and changes to the requirements are captured and documented throughout the Project Management Lifecycle. Communicate requirements to various stakeholders, including but not limited to, development team members, quality assurance team members and other stakeholders as needed. Itemize and communicate assumptions, constraints, risks, and/or issues to stakeholders, as identified in the analysis process. Communicate project task/activity milestones to Project Managers and project teams. Prepare detailed functional specifications for development activities, including reports, interfaces, conversions, enhancements, and forms. Participate in technical and business process issue tracking, management, and resolution. Escalates gaps or issues to Product Owner and Project Manager Leads and defines the UAT Testing strategy, activities, and timeline in conjunction with the Product Owner and project team Demonstrates strong analytical, problem solving and multi-tasking skills. Demonstrates oral, written, and interpersonal communication skills Demonstrates ability to express complex technical concepts in business terms Demonstrates ability to work independently, but also perform as a team player Demonstrates strong customer service attitude and ambition to maintain consistently high levels of customer service Demonstrates ability to identify, develop and initiate innovations and solutions where precedents and procedures may not exist. Demonstrates ability to work effectively on cross-functional project teams to solve problems and implement changes Demonstrates strategic viewpoint, with a clear understanding of the goals and objectives.
    $95k-122k yearly est. 7h ago
  • Senior Digital Product Manager

    Modivcare

    Remote job

    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Senior Digital Product Manager to join our team. This position is responsible for leading the strategy, execution, and continuous improvement of digital products that deliver measurable value to users and the business. The role will own the product lifecycle end-to-end-from discovery to launch and iteration-collaborating across engineering, design, operations, and go-to-market teams. It demands a balance of technical fluency, business insight, and strong product execution skills. This role… Leads complex, cross-functional product initiatives across business, operations, technology, and customer experience teams. Manages organizational change efforts and aligns stakeholders around shared product transformation goals. Owns financial aspects of the product, including budgeting, pricing strategy, gross margin, and profitability modeling. Drives cost optimization through platform consolidation, automation, and efficiency improvements. Evaluates third-party vendors, manages contracts, and aligns product investments with ROI. Maintains and grooms a healthy backlog; defines epics, user stories, and acceptance criteria. Manages Agile ceremonies including sprint planning, retrospectives, and stand-ups. Defines and monitors product KPIs; analyzes performance trends and drives continuous improvement. Plans product releases; coordinates with development, QA, and DevOps for seamless delivery. Unifies fragmented digital journeys; identifies friction and closes gaps through research, design, and iterative releases. Co-leads discovery with UX and analytics (problem statements, hypotheses, instrumentation before launch; pre/post readouts). Translates product vision into executable milestones; aligns roadmap with quarterly OKRs. Conducts market research and competitive analysis to inform product strategy. Identifies and validates customer problems through interviews, journey mapping, and discovery sprints. Creates and manages documentation including PRDs, release notes, and FAQs. Delivers regular product updates and demos to stakeholders and executive leadership. Coaches Product Owners and models outcome-driven practices to build trust in the product model across a PO-heavy organization. Collaborates closely with Design, Marketing, Sales, and Support teams. Triages and prioritizes bugs and feedback; learns from failed launches and missed KPIs to iterate processes. Occasional business travel may be required. We are interested in speaking with individuals with the following… Bachelor's degree in Business, Computer Science, Engineering, or a related field required. MBA or equivalent advanced degree preferred. Six (6) plus years of product management in a digital-first environment. Comfort with APIs, SDKs, platforms, and technical trade-offs; partners effectively with engineering. Demonstrated success leading customer-facing and/or platform product initiatives from concept to launch. Proven track record of delivering measurable business impact through product innovation and optimization. Proven record of improving cross-channel UX preferred. Experience working in fast-paced, high-growth organizations with cross-functional teams. Healthcare or other regulated, compliance-driven domains (e.g., HIPAA/PHI) preferred. Familiarity with regulated industries (e.g., healthcare), mobile apps, or machine learning is a plus. Advanced backlog management and sprint execution capabilities. Proficiency in Jira, Confluence, Aha, GitLab, or similar product tools. Strong knowledge of QA, UAT, and software release processes. Working knowledge of cloud-native architecture, APIs, and modern software development practices. Ability to partner with engineering on delivery planning, feasibility, and scope control. Experience with DORA metrics and A/B testing methodologies to inform delivery and performance. Competence with analytics tools like Mixpanel, Amplitude, and Google Analytics. Deep business acumen including product P&L, unit economics, pricing, and monetization strategies. Strong analytical thinking with the ability to connect features to business impact and customer value. Ability to read code and understand technical documentation (e.g., REST APIs, Python, SQL). Familiarity with modern infrastructure: AWS/GCP, Docker, Kubernetes, and microservices. Understanding of system integration, event-driven architecture, and scalable platforms. Strong written and verbal communication; skilled at storytelling and influencing across teams. Comfortable operating in fast-paced, high-growth, and ambiguous environments. Salary: $133,300 - $179,900 Bonus eligible based on individual and company performance. Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ***************************
    $133.3k-179.9k yearly Auto-Apply 50d ago
  • Application Developer - Program Monitoring Support Tasks (Remote)

    Jobgether

    Remote job

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Developer - Program Monitoring Support Tasks in the United States. The Application Developer will design, develop, and maintain custom applications that support program monitoring, compliance, and reporting within large-scale healthcare or public sector programs. This role focuses on creating tools that enhance operational efficiency, improve data tracking, and facilitate oversight of program performance. You will collaborate closely with analysts, program staff, and developers to translate requirements into technical solutions, ensuring scalability, security, and usability. The position provides the opportunity to work remotely while contributing to the success of complex program monitoring initiatives. Candidates should be skilled in multiple programming languages, familiar with databases and web frameworks, and capable of supporting both development and testing activities. Accountabilities Design, develop, and maintain applications and scripts to support program monitoring, compliance, and reporting. Collaborate with business analysts, program staff, and development teams to translate monitoring requirements into functional solutions. Build and enhance dashboards, data input forms, automated workflows, and system interfaces to facilitate program oversight. Ensure applications are scalable, secure, maintainable, and compliant with technical and functional standards. Develop and maintain technical documentation, including code comments, user guides, and system design specifications. Perform unit testing and support user acceptance testing (UAT) to validate application functionality and performance. Monitor, troubleshoot, and optimize application performance, resolving issues as they arise. Support integration with data warehouses, MMIS systems, or third-party monitoring tools, as needed. Requirements Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field. 3-5 years of experience in application development, preferably in public sector or healthcare environments. Proficiency in programming languages such as Java, C#, .NET, Python, or JavaScript. Experience with web development frameworks and tools (e.g., React, Angular, ASP.NET, or similar). Strong knowledge of databases (SQL Server, Oracle, etc.) and ability to write complex queries and stored procedures. Understanding of program monitoring concepts, performance metrics, and reporting tools. Strong problem-solving and analytical skills with the ability to communicate technical concepts clearly to non-technical users. Experience working in Agile, Scrum, or hybrid development environments. Knowledge of security, privacy, and compliance requirements in government IT projects is a plus. Benefits Competitive salary with performance incentives. Fully remote work within the United States. Medical, dental, and vision insurance with premium assistance. Paid time off (PTO) and recognized holidays. 401(k) retirement plan and health savings account options. Opportunities for professional development and skills training. Supportive corporate culture emphasizing work-life balance. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process, designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team performs an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1
    $79k-106k yearly est. Auto-Apply 60d+ ago

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