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Job description NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions-from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today's enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption & learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients' digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding & Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers' business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients' digital skills gaps and training goals and act as an expert in the technical & digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention & Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction & ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity & Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We're looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning & Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You're excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity & Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law. All done! Your application has been successfully submitted! Other jobs

The ESM ITAM architect will provide strategic and operational leadership across the IT Asset Management process during SAM Pro implementation. This role ensures that SAM processes, data models, governance and integrations align with organization's end-to-end ITAM and ESM frameworks. The role will bridge business stakeholder's expectations, SAM Architect, developers, procurement, finance and ServiceNow operations. Key responsibilities: Fine tune existing ITAM processes across full asset lifecycle inline to SAM implementation project. Ensure SAM capabilities fit into larger ITAM governance models, including CMB, discovery, HAM, reclamation and procurement workflows. Leads workshops (process and SW discovery) to capture business, operations and compliance requirements. Review current state SAM processes and design to-be state processes. Define user stories, acceptance criteria and process flows for SAM Pro capabilities. Define and create templates for gathering procurement and contract related information. Support SAM reconciliation by ensuring accuracy of ITAM classes and normalization logics. Guide mapping of entitlements to SW models, products, SW discovery maps leveraging content library and SW Service Catalog workflows. Act as the liaison between ITAM operations, procurement, finance, security and platform teams Provide subject matter expert direction to project managers and business stakeholders. Collaborate with ESM Architect to review solution design and blueprint. ITAM data quality assessment and remediation plan on resolving conflicts between HAM and SAM process interdependencies. 8+ years of ITAM/SAM experience with enterprise-wide organizations. Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities ITIL foundation and ServiceNow CIS-SAM Pro ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products. Exp level needed (years): 8+ years of ITAM/SAM experience with enterprise-wide organizations. Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities ITIL foundation and ServiceNow CIS-SAM Pro ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products. Nice-to-have skills: ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products.

Purpose Under general supervision of the IT Manager, the IT Intern provides assistance and troubleshooting for client problems with desktop hardware and peripherals, operating systems, LAN/WAN/VPN and telephone networks, etc. Supports network operating systems including basic trouble-shooting of network operating problems, configuration issues at workstations, and physical network. This includes a full range of technical support in areas of workstation hardware and software; workstation and peripheral equipment installation, maintenance and repair; network (voice and data) operations; and other computer-related issues. Contributes to technical support consistent with service level agreements and coordinates the resolution of complex problems with vendors, technical staff, and users. Example of Duties Prioritizes inbound support request tickets; responds to client questions and problems relating to computers, communications, and centralized applications; identifies problems; resolves issues for most common problems, escalating issues upward, if necessary. Maintains accurate documentation of status and problem resolution, applicable hardware and/or software adds, changes, moves or deletes; updates documentation on technical issues. Troubleshoot and resolves basic network issues such as login problems, password resets, and minimum requirements for functionality. Identifies and resolves basic network configuration issues at the workstations, user or network resource issues, etc. Installs, configures, and resolves basic hardware problems with standard computers, network and peripheral equipment. Creates basic application packages using vendor-supplied installation routines, scripts, and some customization of settings. Sets up user accounts, permissions, and passwords. Supports and administers Google Apps. Provides guidance to users on how to operate software and computer equipment, as well as provides training to users on established programs. Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Performs continuous updates of core technology infrastructure. Modifies and maintains system backup procedures. Supports and configures cloud services. Creates and maintains detailed technical documentation, change logs, and other material as needed. Contributes to setting and achieving park district and IT strategic goals and objectives. Performs special projects and related duties as required or assigned. Qualifications Education/Experience: Students currently enrolled in an information technology or computer science certification program, or related college or university program, or recent graduates within two quarters/semesters. Desired knowledge of CompTIA A +, CompTIA N+ and Windows 10 or 11 MCSA. Demonstrated knowledge in an Enterprise Windows/MAC environment, including LAN/WAN/VPN networks. Demonstrated experience with Google Apps, Microsoft Office, Active Directory, Chrome Browser, VMware, Chrome OS, IOS, Android, Linux, Windows Server, Windows 10, Windows 11 and MacOS. Demonstrated experience in modifying systems and performing routine system maintenance. Excellent skills in problem identification, problem resolution, detailed documentation, time management, interpersonal communications, and customer service. Team-Oriented: Works on a team. Outstanding customer service, communications and interpersonal skills. Attendance: Being present at work is an essential function of the position. Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others. Communication occurs daily. Mathematical Skills: Ability to calculate fractions, decimals and percentages; deal with non-verbal symbols in formulas, equations or graphs; proofread technical materials, recognize errors and make corrections. Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things. Licenses, Registrations: Possession of a valid Ohio driver license, and insurable by the Park District's insurance carrier. Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear. The employee is required to use hands and fingers to key data, use calculator, computer, file paperwork, etc. Ability to operate standard office equipment in the performance of essential functions. Ability to work at heights and in confined spaces while installing computer systems and cabling. Ability to take the necessary precautions to work safely with electrical and electronic components. Ability to move objects weighting above 15 lbs. with the help of equipment/devices, on an infrequent basis. Ability to lift up to 50 lbs. manually or up to 100 lbs. with mechanical assistance. Work Environment: While performing the regular duties of this job, the employee regularly works in an office environment. The employee is required to travel to parks throughout the District. Any Additional Information: Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials. Other Information The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein. In addition to the job description, further information in performing duties is found in the Metro Parks' Rules & Regulations, Employee Policies/Handbook, and other departmental specific directives and procedures. Work Hours: The typical work schedule is Monday - Friday from 8 am - 4:30 pm, however, the schedule may vary dependent upon the IT projects assigned and work hours may be adjusted to include evening, weekend, or holiday hours. Drug & Alcohol Free Workplace: Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment. Supervision Received: IT Manager; additional guidance is provided through personnel policies, system procedure manuals, and department work practices. Given: None FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time. Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off. Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols. Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner. Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals. Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges. Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed. Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors. Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations. Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.

Location: Remote Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Required Education: HS Diploma/GEDRequired Experience: Seven (7) + years of experience in supporting Information Technology as an Operations Manager. Position Description: PingWind is seeking a Operation Manager who evaluates system performance daily to ensure adequate response times for production applications. Administers, designs, implements, supports, and maintains operations for an organization's Information technology, applications, network components, and VMware environment infrastructure. Oversees performance tuning and monitors performance of server systems, including uptime, failover, antiviral, and anti-spamming. Primary Responsibilities:Typical Responsibilities/Tasks: • Administers and provides overall support and maintenance of applications, operating systems, and network connectivity. • Evaluates system performance daily to ensure adequate response times for production applications. Establishes and documents procedures to ensure data integrity including system fail-over and backup/recovery.• Acquires, configures, and maintains servers for development work, internal and customer testing, and production environments. • Maintains software updates, designs and implements new system structures, and tracks and monitors server usage and up-time. • Plans, implements, administers, and optimizes company servers and network infrastructures to achieve high performance of the various supported business applications. • Set up and maintain fault tolerances and monitors and manages accounts. • Sets up environment, equipment, public and/or private cloud systems, understanding and depending on type of workload, and deploys them in an automated way; and monitors, moves, and alters the systems using a prescribed methodology. • Establishes and implements standards for cloud operations according to specifications and parameters. • Multi-discipline environment support, across various platforms and capabilities. May manage a team, or enterprise team.• Experience with management, leadership, coordination, and customer contact for the maintenance and on-going operation of a large-scale highly available system that is integrated with business-critical systems contemplated in this PWS.• Strong technical understanding of Information Technology, Identity and Access Management, and AWS GovCloud systems and services for the areas of work contemplated in PWS. An AWS Solution Architect certification is mandatory.• Expert knowledge of recent technological advances in computer science and engineering.• Excellent written and verbal communication skills, including experience in presenting material to senior Government officials. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). • Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification. Desired Qualifications • Bachelor's Degree About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: · Eleven Federal Holidays· Paid Time Off accrued each pay period· Parental Leave· Three medical plan choices with generous employer contribution· Dental and Vision Insurance· Company paid Short-Term and Long-Term Disability· Company paid Life and AD&D Insurance· 401k with competitive matching and vesting schedule · Continuing education assistance· Short Term / Long Term Disability & Life Insurance· Medical, Dependent Care and Commuter Flexible Spending Accounts· Employee Assistance Program · Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)· 529 College Savings Plan· Legal Insurance · Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

Work Schedule: Full-Time (38.75hrs/week), Hybrid (2 days in office Tuesday & Wednesday and 3 days remote Monday, Thursday & Friday) Duration: 10 weeks (Mid-June to Mid-August) A Great Place to Intern Grange provides a unique internship experience through the Grange Intern Development Program. The 10-week program is designed to expose students to the insurance industry through networking, mentoring, hands-on work experience, and community service. The interns will work day-to-day in their respective departments while also working as a group on a corporate project, as well as community and team building events. If you're up for the challenge, we encourage you to apply today! The 10-week internship program will be from mid-June to mid-August of 2026. Summary: As an Infrastructure Intern, you'll work with our Infrastructure Engineering and Operations teams to support and modernize the technology platforms that power our insurance applications and business operations. What You'll Be Doing: Gain hands-on exposure to enterprise infrastructure technologies including Windows and Linux servers, virtualization (VMware), cloud platforms (AWS/Azure), networking, storage, backups, and monitoring tools. Assist with day-to-day infrastructure operations such as system health checks, performance monitoring, incident troubleshooting, and documentation of standard operating procedures. Support cloud and AI-enabled initiatives, including working with Amazon Q as a conversational AI layer to assist with operational insights, knowledge retrieval, and troubleshooting workflows. Assist in implementing and enhancing AI-driven observability and monitoring capabilities using the ELK stack (Elasticsearch, Logstash, Kibana) to analyze logs, identify patterns, and improve system visibility. Participate in automation and continuous improvement initiatives, including scripting, configuration management, and infrastructure optimization. Collaborate with application, middleware, security, and end-user computing teams to understand how infrastructure enables availability, resiliency, security, and performance. Gain exposure to IT service management and agile practices, working through real-world operational tasks from request intake and analysis to implementation and validation. What You'll Bring To The Company Majoring in Computer Science, Information Technology, Engineering, or another applicable STEM field Interest in IT infrastructure, cloud computing, monitoring/observability, and AI-enabled operations Ability to analyze and possess strong problem-solving skills Strong collaboration skills and ability to work within an agile team About Us: Grange Insurance Company, with $3.4 billion in assets and more than $1.59 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. Learn more about Grange Insurance. Now Is An Exciting Time To Be A Grange Intern: The key to our success is dedicated associates and a winning workplace culture. We offer an inclusive environment, promote work-life balance, and offer great hands-on experience. We know the power of our company ultimately comes from our associates. Investing in them is an investment in our success. Our associates take their work seriously, but not themselves. They have fun, are energetic and bring passion to their work. We don't just accept difference - we celebrate it, we support it and we thrive on it for the benefit of our associates, our products and our community. Grange Insurance is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Title: Nutanix Pre-Sales Consultant Job Type: 6-2+ Months Department: Professional Services / Sales About the Role: We are seeking an experienced Nutanix Pre-Sales Consultant to join our team on a contract basis. The ideal candidate will work remotely and collaborate with our sales team to provide technical expertise and support during the pre-sales process. This role involves understanding customer requirements, demonstrating Nutanix solutions, and ensuring technical feasibility. Key Responsibilities: * Collaborate with prospective customers to understand their business challenges, technical requirements, and IT environment. * Conduct detailed needs assessments to identify how Nutanix solutions can address customer needs. * Design and architect Nutanix solutions tailored to meet specific customer requirements. * Lead product demonstrations and technical presentations to showcase Nutanix capabilities. * Manage Proof of Concept (POC) deployments to demonstrate solution effectiveness in real-world scenarios. * Work closely with sales teams to align technical solutions with business objectives. * Provide technical training and support to sales teams and partners. ### Qualifications: * Bachelor's degree in Computer Science, Information Technology, or related field preferred. * Minimum of 5 years of experience in IT consulting or pre-sales roles, with significant experience in Nutanix solutions. * Exposure in Nutanix Enterprise Cloud Platform, Nutanix Prism, Acropolis, and related technologies. * Understanding of virtualization, storage, and networking concepts. * Exposure with related technologies (e.g., VMware, Hyper-V, cloud platforms) is a plus. * Excellent verbal and written communication skills, with the ability to explain complex technical concepts to various audiences. * Strong customer service orientation and experience in managing client relationships. * Strong analytical and problem-solving skills. * Relevant certifications would be a big plus but not mandatory such as Nutanix Certified Professional (NCP), Nutanix Certified Advanced Professional (NCAP), or equivalent are preferred.

Connection has a fantastic opportunity for a Services Solution Specialist in Schaumburg, IL. This is a hybrid position and has a bonus plan. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Utilizing the tools and engineering partners available, conducts pre-sales consulting and assessments to understand client challenges and business objectives as it relates to IT solutions. Designs and presents technical solution configurations based on client needs and solution pricing while recommending applicable services as part of the overall client solution. · Collaborates with partners to design technical solutions as needed. · Advises on pricing programs and deal registration · Serves as subject matter expert to Account Managers on IT solutions such as Data Center, Networking, Cloud and Security. · Engages Connection Technology Practices to ensure optimal results for the client based on the solution(s) selected. · Collaborates with Account Managers and Sales Leadership on business development to identify solution opportunities and target accounts through proactive engagement. · Leverages Company and external tools to identify strategic prospects for advanced technology solutions. · Engages in customer and prospect calls to discover and qualify advanced technology opportunities within these accounts. · Forecasts and manages pipeline to meet monthly recurring revenue (MRC) target. · Continues professional development by increasing knowledge of IT solutions, applications and services, keeps abreast of trends and market conditions, and maintains and/ or achieves certifications for professional development. · Attends applicable industry and manufacturer training sessions to increase knowledge in respective practice area. · Achieves vendor certifications through online or onsite training. · Supports sales enablement thru education of selling organization on strategies and tactics to grow practice area in the assigned business segment successfully. · Assists in the creation and presentation of technical training. · Coaches Account Managers on advanced solution technologies and partner offerings. · Supports Connectivity marketplace partners in an effort to remain abreast of new technologies and offerings to incorporate into ongoing training and development materials. Min USD $75,000.00/Yr. Max USD $96,000.00/Yr. Qualifications · Proficient use of Microsoft Excel, Microsoft Teams, Cisco Teams and relevant internal business systems · Product knowledge of Lenovo, HP or Dell · IT aptitude with strong desire to continually learn and apply latest technologies · Working knowledge of advanced technologies such as server, storage, networking, cloud and security · Working knowledge of advanced technologies and related product solutions · Proven knowledge of Lenovo data center solutions with ability to consult on various levels of complexity to clients. · Proven experience managing projects and delivering expectations, both internally and with clients · Proven experience in technology/software partner and channel management · Proven success at working collaboratively with sales and internal colleagues to solve technical problems · High aptitude to stay current and train on related technology areas such as Server, Storage, Networking, preferred · Customer oriented with ability to listen to and anticipate needs of the customer · Solves a variety of problems in situations where only limited standardization exists · Account planning skills with experience in up-sell and cross-sell strategies selling monthly based services and solutions · Articulate with ability to clearly communicate and demonstrate the value proposition to the customer · Adept at providing technical solutions based on customer needs per the practice area · Analytical with ability to assess the customer's business systems requirements · Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines · Reasoning ability to define problems, collect data, establish facts, and draw valid conclusions · Action oriented with strong executional skills · Strong interpersonal and proactive communication skills with ability to collaborate with Account Managers and to engage customers · Excellent time management skills · Self-motivated and results-driven · Strong negotiation skills Certifications: VMware Technical Solutions Professional (VTSP) or equivalent Lenovo Data Center Technical Sales Certification or equivalent Lenovo Cloud Solutions for Technical Sales or equivalent

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Work at the forefront of cybersecurity research and development, delivering capabilities to protect national security. Our projects cover the spectrum of security technologies, hardware architectures, and operating systems; if it runs code, we're interested in its security. We see the impact we have on our nation's security each day. We refuse any work that isn't engaging, we ensure our engineers have the tools they need to excel and we recognize superb results. We're seeking a candidate to develop software for our commercial product team-securing systems at the lowest levels. Potential candidates should be talented, motivated, and forward-thinking individuals who enjoy systems-level security engineering. This position is a Hybrid position in Huntsville, AL. Required Skills Include: Experience with C/C++ development Experience with Bash scripting Knowledge of OS internals (Linux) System and application debugging experience Source version control systems (git) Experience delivering software products to commercial and/or government customers Working with build systems (Make, CMake, etc.) The product team works with a large array of technologies, tools, and concepts, so other valuable skills and experience include: Experience with Perl scripting Building/configuring Linux kernels, Redhat systems, Yocto, etc. Linux Kernel/Driver development TPM and Secure Boot technologies Security Concepts DOD System Security Engineering and standards (RMF, Cyber Resiliency, Anti-Tamper, etc. ) Reading and interacting with assembly (x86_64, ARM, etc.) Familiarity with internals of other Operating Systems (especially Windows or real-time operating systems (RTOS)) Virtualization concepts and technologies (QEMU, KVM, VMWare, VirtualBox, etc.) Container and container management concepts and technologies (Docker, Podman, Kubernetes, etc.) Cryptography and the implementation of cryptographic algorithms Concurrency and parallelism concepts Our ideal candidate is someone with great technical and problem-solving skills, a motivated personality, and a high degree of creativity! Security Clearance: Qualified applicants may be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship is required. Qualified applicants must meet the requirements to obtain and maintain a Secret government security clearance. Our Interviews: Our interviews are technical. Be prepared to tell us about your technical background and interests as well as to work through some of our questions on a computer or whiteboard. We hope candidates find our questions to be thought provoking, but we don't ask brain teasers or tricks. This is a chance to have a dialog with our team, and we hope you will enjoy it! The salary associated with this position $64,000-$128,000 is commensurate with the selected candidate's qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards. Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances. At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients. Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team. Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

will be fully remote and can be hired anywhere in the continental U.S._** The Partner Architect - ExtraHop serves as a strategic technical advisor and enablement leader, bridging Optiv's sales, services, and partner ecosystems. This role drives pre-sales excellence through deep technical expertise, hands-on solution demonstrations, and enablement programs that enhance both internal teams and client outcomes. The Partner Architect - ExtraHop will champion assigned partner technologies-showcasing use cases, aligning solutions with client goals, and ensuring seamless integration across Optiv's portfolio. **How you'll make an impact** **_Technical Enablement & Sales Support_** + Deliver detailed presentations and demonstrations of partner technologies to internal teams and clients. + Develop and maintain technical sales tools and documentation, including: + Sizing guidelines + Best practice and integration guides + Solution design and implementation documentation + Lead use case development and create reusable demonstration assets. + Build and execute enablement sessions and workshops for sales and technical teams. **_Solution Strategy & Architecture_** + Define and document solution architectures, product matrices, and roadmap alignment for partner technologies. + Provide SKU guidance, bundling strategies, and partner service mapping to drive consistent solution delivery. + Collaborate with client advisory and delivery teams to ensure alignment with best practices and deployment standards. + Validate service offerings and scoping for technical accuracy and consistency. **_Client Engagement & Value Realization_** + Support client retention and technology optimization through advisory and best-practice assessments. + Conduct client workshops to maximize solution adoption and identify upsell opportunities. + Partner with Client Solution Architects to ensure clients realize full value from their technology investments. + Serve as an escalation point for complex partner-related services and solution challenges. **_Collaboration & Continuous Learning_** + Shadow partner engineering and internal consulting teams periodically to stay aligned on evolving capabilities. + Contribute to internal communities of practice and knowledge-sharing initiatives. + Maintain expert-level technical certifications in assigned partner technologies. **What we're looking for** + 5+ years of hands-on experience with assigned partner technologies. + Relevant industry certifications strongly preferred, especially advanced Cisco credentials (CCIE, CCNP, CCNA), as well as CISSP, GSEC, CEH, and other comparable security or networking certifications. + Additional valuable certifications include Network+, Security+, AWS/Azure cloud certifications, and vendor-specific credentials from Palo Alto Networks, Juniper, and VMware. + Expert-level certification(s) in at least one assigned partner technology. + Proven track record in both pre-sales and post-sales technical roles. + Exceptional communication, presentation, and writing skills, including experience with large-audience engagements. + Strong ability to translate complex technical concepts into business value. + Ability to travel up to 40% for client meetings, partner events, and enablement sessions. \#LI-SM1 \#LI-Remote **What you can expect from Optiv** + A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (************************************************ . + Work/life balance + Professional training resources + Creative problem-solving and the ability to tackle unique, complex projects + Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. + The ability and technology necessary to productively work remotely/from home (where applicable) **EEO Statement** Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (************************************************** . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Cloud Architectures, Cloud Based Services, Cloud Hosting, Cloud Platform, Security Compliance Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Cloud Hosting Subject Matter Expert (SME) The Cloud Hosting SME is the technical lead for designing, building, and operating secure, reliable, and cost-effective hybrid/multi-cloud platforms for mission systems. You will own the enterprise design patterns, landing zones, identity and network baselines, observability, automation, and disaster recovery that let teams deploy quickly and safely across AWS, Azure, and on-prem environments. You'll partner with the engineering and delivery teams on a clear service catalog, and with finance on unit economics and optimization, while leading the product life cycle for hosting platforms that meet federal standards (NIST, RMF, TIC 3.0, Zero Trust) and ATO sustainment. Timeline: This is a contingent posting, expected to start in August, 2026 HOW the Cloud Hosting SME WILL MAKE AN IMPACT You will turn current hosting platforms from a collection of projects into a standardized, auditable platform that accelerates delivery and reduces risk. By codifying landing zones and guardrails as reusable templates, you'll cut environment build times from weeks to minutes and prevent configuration drift. Your identity-centric designs and policy-as-code controls will raise security without slowing teams down, while SRE practices and progressive delivery will reduce incidents and shorten time to restore. You'll right-size capacity, apply commitments effectively, and tier storage so cost per unit trends down even as usage grows. The result is visible to executives and end users alike: faster launches, higher availability, cleaner audits, and predictable spend. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's Degree. In lieu of a degree, an additional four years of related experience required Experience: 10+ years in cloud/platform engineering or cloud architecture with hands-on delivery at enterprise scale; at least 3 years leading hybrid/multi-cloud (AWS/Azure) in regulated or federal environments. Demonstrated ownership of secure landing zones, network/identity patterns, and CI/CD/IaC pipelines; track record reducing MTTR, change failure rate, and cost per unit. Experience aligning to NIST SP 800-53/RMF, Zero Trust/TIC 3.0, FedRAMP services, and ATO sustainment, evidence of successful audits or compliance assessments. Proven delivery of container platforms (Kubernetes/OpenShift) and platform services (databases, messaging, caches) with DR/RTO/RPO objectives. Leadership in multi-vendor/SIAM settings with shared KPIs, cross-domain change coordination, and incident “swarming”. Technical skills: Cloud Platforms: Deep expertise in AWS and Azure (GCP, OCI a plus): Organizations/Entra ID/IAM, Control Tower/Landing Zone, Transit Gateway/vWAN, PrivateLink/Private Endpoints, Key Management, security and monitoring services. Networking & Identity: VPC/VNet design, hub-and-spoke, SD-WAN integration, DNS, NAT, firewalling, service mesh, SSO (SAML/OIDC), PIV/FIDO2, JIT/PIM/PAM. Automation & Delivery: Terraform, CloudFormation/Bicep, Ansible, Packer, Helm; GitOps (Argo CD/Flux); policy-as-code (OPA/Conftest/Cloud Custodian); progressive delivery (blue/green, canary). Containers & Platform Engineering: Kubernetes/OpenShift operations, cluster lifecycle, admission control, image signing/provenance, supply-chain security (SBOM, attestations). Observability & SRE: OpenTelemetry (traces/metrics/logs), Prometheus/Grafana, log analytics/SIEM; SLOs/error budgets; synthetic and RUM monitoring. Data & Storage: Managed databases (e.g., RDS/Aurora, SQL MI, Cosmos/Spanner), backup/restore with immutability/object lock, cross-region replication, tiering and lifecycle management. Security & Compliance: Baseline hardening (CIS/STIGs), vulnerability/patch orchestration, encryption in transit/at rest, secrets management (Vault/KMS), least-privilege patterns; evidence generation for RMF ConMon. Cost & Performance: FinOps fundamentals - commitment management (RIs/SPs/CCAs/Committed Use), autoscaling/scale-to-zero, right-sizing, storage tiering; performance tuning at app/network/data layers. Security clearance level: Public Trust Skills and abilities: Clear Communication: Converts complex architecture into simple narratives and diagrams for executives, engineers, and non-technical stakeholders; writes crisp runbooks and design docs. Outcome Focus: Designs to measurable targets (availability, MTTR, time-to-provision, control pass rate, cost per unit) and publishes trends transparently. Collaboration & Leadership: Guides cross-functional teams (security, networking, databases, app teams, vendors); mentors engineers; facilitate decisions and resolves blockers quickly. Customer Orientation: Partners with stakeholders to make cloud services easy to request and adopt; builds self-service with safe defaults to reduce tickets and cycle time. Discipline & Execution: Coordinates release trains and maintenance windows; enforces change control with automation first; drives continuous improvement backlogs to closure. Adaptability: Stays current on emerging tech and pilots what measurably improves reliability, security, or cost. Preferred Certifications: AWS Solutions Architect - Professional Microsoft Azure Solutions Architect Expert VMware Certified Professional / Advanced Professional CKA/CKAD or OpenShift Administrator HashiCorp Terraform Associate / Authoring and Operations Professional Location: Austin, TX - Hybrid Remote with periodic on-site meetings as required by the customer GDIT IS YOUR PLACE: Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you build your skills and own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and 10 company-paid holidays If you're excited to build secure, reliable, and cost-effective cloud hosting platforms that make a real difference for VA's mission, and you thrive on turning best practices into everyday practice, we'd like to meet you. The likely salary range for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the RoleStrong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients. The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes. This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends. Travel may also include post-conference meetings or other client-driven meetings. However, this role will be needed to work 6:00 a.m. - 3:00 p.m. EST.How You Will Contribute Planning Align with clients on key project milestones Build and maintain project plans[1] Identify and manage dependencies, risks and priorities Coordinate multiple work streams to remove obstacles Participate in pre-sales planning as a member of client account teams Identify and engage appropriate resources across client and RainFocus teams Communications Document project activities and status Communicate formal weekly status to client & RainFocus stakeholders o Communicate with event steering teams and executive-level committees Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans Solicit feedback from clients and team members to drive prioritization Coordinate post-event reviews between client and RainFocus account team Surface decision points and escalations to stakeholders to remove obstacles Change management Provide change management support for first-year event clients Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed Project controls Manage expectations, scope and priorities of implementation Ensure that all project artifacts are captured and maintained Monitor and manage project financial performance against targets Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans Qualifications 4+ years project management experience including skills in software implementation, schedule, cost, and risk management Ability to utilize various project management tools to coordinate and manage complex projects Strong written and verbal communication skills Excellent interpersonal, organizational, analytical, and follow-up skills Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations Experience working in a consulting environment or client-facing role Experience designing large-scale complex solutions without losing sight of the details Highly detail oriented with proven ability to document systems and processes Must be able to work 6:00 a.m. - 3:00 p.m. EST. Preferred Qualifications Event industry experience a plus PMP certification a plus Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges Ability to take initiative Challenger mentality with the ability to drive client discussions ● Ability to organize ambiguous ideas into concrete deliverables Able to prioritize competing deadlines Determined, strong and organized leader Team-player Self-motivated Location/TravelThis remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings. Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Systems Test Engineer will be responsible for developing, writing, and executing system-level test cases to validate Lynx products against customer requirements, specifications, and safety standards. This role requires close collaboration with systems engineers, software developers, and quality teams to ensure full coverage of functional, performance, and safety objectives. This position emphasizes test case design, development, and documentation across the full test lifecycle. Key Responsibilities Develop detailed system-level test cases based on system requirements, specifications, and design documents. Produce and maintain test documentation including test procedures, test scripts, test reports, and traceability matrices. Execute system test cases in both lab and simulated environments; document and report results. Perform functional, integration, performance, and regression testing at the system level. Collaborate with systems and software engineering teams to clarify requirements and identify testable conditions. Identify, reproduce, and document defects; work with development teams to support root-cause analysis and resolution. Ensure traceability from requirements to test cases and test results. Participate in formal test reviews, audits, and certification activities where applicable (e.g. DO-178, ARP4754). Contribute to continuous improvement of test methodologies, processes, and tools. Perform additional job duties as assigned. Required Qualifications Bachelor's degree in Systems Engineering, Electrical/Computer Engineering, Computer Science, or related technical discipline. 3+ years of experience in system-level testing of complex embedded, avionics, or safety-critical systems. Strong ability to develop test cases and procedures from requirements and specifications. Knowledge of system testing methods: functional, integration, performance, regression. Experience documenting and reporting test results in compliance with engineering standards. Strong analytical and problem-solving skills with attention to detail. Excellent written and verbal communication skills. Must be a US citizen. Preferred / Desired Qualifications Experience with Linux OS and hypervisor. Experience with avionics, aerospace, or defense systems testing. Familiarity with DO-178B/C, ARP4754, or other safety-critical standards. Knowledge of embedded systems, real-time operating systems, or communication protocols. Hands-on with Linux command line tools: ifconfig, ip, netstat, ss, iptables, ethtool, etc. Familiarity with virtualization/container environments: VMware, VirtualBox, Docker, or KVM. Knowledge of PXE boot, TFTP, and remote OS installation for test setups. Exposure to configuration management and defect tracking tools (e.g. Jira, Git, ClearCase). Ability to work in lab environments with test equipment and simulators. Sound Exciting? Get in touch today! We have very robust benefits including: Low-cost Medical / Dental / Vision coverage options 401K with generous employer match Responsible Paid Time Off + 11 Paid Holidays Remote work opportunities based on role Employee Assistance Program (EAP) Career growth and professional development opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day. The Hexaware Advantage: Your Workplace Benefits · Excellent Health benefits with low-cost employee premium. · Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage · Unlimited training and upskilling opportunities through Udemy and Hexavarsity Who we are? At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow. Position: Backup Administrator with Avamar Location: Plano TX- (5 Days onsite & 24x7 Rotational) Shift: Rotational (Shift 1 (8 AM - 5 PM), Shift 2 (4 PM - 1 AM), Shift 3 (12 AM - 9 AM)) also on weekend based upon Roaster Skill - Avamar, Backup, Cohesity Duties and Responsibilities: Support a variety of backup configurations and platforms Perform routine systems maintenance, upgrades, capacity planning, and administration Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs) Communicate effectively with various entities, including client technical and non-technical resources Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards. Proactively monitor and report performance utilization of backup technologies Handling major issues (P1/P2) and working on backup environmental errors with the vendor Configuration, layout, and performance tuning of backup infrastructure Provide analysis of Environment and Best Practice knowledge transfer Perform necessary backup infrastructure maintenance in accordance with customer's change management policies. Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards Participate in Root Cause Analysis reviews when applicable Active participation in Disaster Recovery planning and exercises when required Perform on-call activities as needed for the environment and technologies Skills and Qualifications: Bachelors degree preferred in Computer Science or equivalent experience Minimum 5+ years in a Backup Infrastructure hardware and software environments Experience with EMC Storage products and Windows server operating system skills including the ability to write and troubleshoot shell scripts Knowledge of job associated database / software / documentation backups Should be able to deploy Backup environment from scratch, participate in DR activities Knowledge of Application aware backups (SQL, Oracle, Exchange etc.) Knowledge of Avamar, Data Domain, CyberRecovery and CyberVault. Familiarity with VMware and other virtualization technologies. Problem solver with troubleshooting, decision making, and analytical skills Able to work and interact with others in a structured / team environment Flexibility and adaptability to handle competing work demands Excellent verbal and written communication skills Ability to work flexible hours and be on-call ServiceNow functionality and usability What you'll get from us: Insert US/employee benefits here e.g.: • Competitive Salary • Company Pension Scheme • Comprehensive Health Insurance • Flexible Work Hours and Hybrid Work Options • XX days paid annual holidays + public holidays. • Professional Development and Training Opportunities • Employee Assistance Program (EAP) • Diversity, Equity, and Inclusion Initiatives • Company Events and Team-Building Activities Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Description/duties Radiology Partners Management seeks Director of Software Engineering. 100% remote role, may be performed remotely within contiguous US and report to HQ at El Segundo, CA. Direct software engineering efforts for large-scale radiology informatics platforms, including system architecture, module design, and cloud deployment. Lead multiple Agile teams across software development, testing, and deployment functions. Collaborate with product managers, radiologists, compliance experts, and AI teams to define and deliver solutions. Oversee integration of radiology platforms with hospital systems (e.g., PACS, RIS, EHR) using industry standards (e.g. DICOM, HL7, FHIR). Define and implement quality standards, test automation strategy, and DevOps processes. Develop strategies for team scaling, roadmap delivery, and technical debt management. Minimum Requirements Master's Degree or foreign equivalent in Computer Science, Software Engineering or related plus two years of professional experience in leading software engineering projects in Healthcare environment utilizing the Dicom toolkit, SoapUI, iDRACs, and VMware and Virtualization platforms Docker and Kubernetes and using Microsoft SQL, Oracle & Disaster Recovery Development Environments. Or Bachelor's Degree or foreign equivalent in Computer Science, Software Engineering or related plus five years of progressive professional experience in software engineering projects in Healthcare environment utilizing the Dicom toolkit, SoapUI, iDRACs, and VMware and Virtualization platforms Docker and Kubernetes and using Microsoft SQL, Oracle & Disaster Recovery Development Environments. SALARY: $164,800-184,800 plus standard benefits Contact/to apply: Email Tanya Watson, ****************************

Senior Network EngineerEmployment Type: Full TimeDepartment: Information Technology CGS is seeking an experienced Senior Lead Network Engineer to join a team focused on the evaluation, enhancement, and maintenance of a large-scale network project that includes both wired and wireless network infrastructure and related hardware & software. The project's objectives are to evaluate the current setup of existing disparate networks and design & implement a network infrastructure that encompasses the wireless, wired, and software network requirements. The project will also include consultation regarding hardware and software necessary to facilitate the proper support for this encompassing infrastructure, and the associated systems testing, vulnerability assessments, and quality assurance needed to implement the new setup. This Network Engineer will interface with state and local governmental personnel, internal stakeholders, subject matter experts, and vendor(s) who will provide development services. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Operate and manage NPS network infrastructure;- Improve infrastructure monitoring and reporting capabilities based on the deployment of network management software;- Develop, maintain and deliver infrastructure documentation relating to the network infrastructure within the NPS environment;- Review current best practices and provide recommendations for architecture, design, management and operation of the network infrastructure;- Administration of the Cloudpath (or equivalent) onboarding process, monitoring and troubleshooting of wireless network health, maintenance of wireless network infrastructure, implementation of network security patches and software/firmware updates, from 0800 to 1700 PST, Monday-Friday;- Assess the NPS network infrastructure and make recommendations on improvement and optimization;- Define and conduct testing procedures for new infrastructure projects;- Implement technology solutions within the NPS network environment;- Provide design guidance on network solutions within NPS infrastructure projects;- Provide informal training and knowledge transfer to NPS resources on best practices and theory of operation relating to network products. Qualifications:- Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Business, Information systems or a related discipline.- Strong documentation skills including updating JIRA Tickets, Wiki Pages and Network Diagrams- Ability to communicate with end users, cross-organizational staff and technical assistance center.- CWNA Certification or equivalent- BCNE Certification or equivalent- Experience utilizing (RF) site survey tools such as Ekahau, RF Scanners and Wireshark packet capture software- Strong knowledge of layer 2 switching and layer 3 routing protocols; including VLANs, 802.1w, OSPF and VRRP- Strong knowledge of network security including; 802.1x, MAC Authentication, ACLs, RADIUS and Certificate of Authority (CA)- Strong knowledge of troubleshooting RF and LAN issues- Working knowledge of LINUX, MS Server 2013, VMware, etc.- A Master's Degree in Engineering, Computer Science, Business, Information systems or a related discipline- At least 3 years experience with disaster recovery plan creation / implementation testing or projects - Experience with penetration testing, vulnerability assessment, and vulnerability testing- Experience with cyber threat information collection and analysis- Working knowledge of Agile/SCUM project management methodologies- Additional Industry certifications/licences Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: ******************* #CJ

Description Security Finance is hiring a Remote System Engineer 3! This position is remote with travel required on a quarterly basis. As System Engineer 3, you can expect to: Designs, implements, installs, maintains, and administers infrastructures including hardware and software Provides 3rd level support of Home Office and remote end user systems as well as second level support for cases received from ticking system and document processes Develops and documents procedures and materials for administrative and software installation tasks Evaluates and recommends new and emerging products and technologies Participates in monthly on-call rotation with system engineering team You could be a great addition as System Engineer, if you have: 8 or more years of experience with large enterprise systems, Data Center Architecture, AD, VMWare, or HyperV 5-8 years of experience with DRBC, Citrix ADC load balancing, Infrastructure and monitoring, PowerShell scripting preferred Travel to home office for quarterly meetings and special projects **Must live in one of the following states : AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI. We offer: TOP-of-the-line training - We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good stewards of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today! #AF1 This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values-Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value-we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you. What is the opportunity? Omnissa is looking for an experienced and motivated Partner Sales Business Manager to join our Partner and Channel team in the Americas. You will be an instrumental member of our team and will be directly responsible for helping to build out and develop our ecosystem of Enterprise Partners in the Chicago, IL area and in support of Omnissa's overall Partner GTM strategy. Here's more: Develop and implement Partner sales strategies that are aligned with Omnissa's business objectives to consistently achieve and exceed revenue targets. Build, develop and manage relationships with assigned Omnissa partners. Serve as the primary point of contact and trusted advisor for a partner's sales, marketing, and technical teams. Identify, recruit, and onboard new Partners into our Omnissa Partner Program and ensure they have the tools and knowledge needed to deliver successful outcomes for their Customers. Enable Partners on Omnissa's value propositions, use cases, competitive differentiation, and product updates. Coordinate training and certification activities to ensure they have the necessary skills and competency to be successful. Work with Partners to create joint business plans, including sales target alignment, demand generation campaigns, marketing programs and enablement plans; all while tracking progress with regular business reviews. Collaborate with Omnissa sales teams to build joint pipelines and execute co-selling motions. Identify and support strategic opportunities through deal registration, account mapping, and sales engagement. Monitor market trends, competitive activities, and customer feedback to identify opportunities for business growth and development. Engage with internal and external stakeholders to help create business cases, programs and processes that will help your Partners execute on our joint go to market strategies. What will you bring to Omnissa? 5+ years in partner/channel management, alliances, or sales in the enterprise software or cloud/SaaS industry. Familiarity working with the largest and most strategic Chicago-based Enterprise Resellers Familiarity with Omnissa, VMware Workspace ONE & Horizon, or competing technologies in the VDI, EMM, and Application Virtualization space is highly desirable Strong partner relationship and business development acumen; coupled with excellent presentation, communication, and negotiation skills. You will build actionable relationships and set a regular cadence for engagement with various stakeholders within your Partners, including exec leadership, sales, pre-sales and services Your individual partner business plans will establish a foundation of intelligence and insight for both short-term tactical opportunities as well as long-term strategic success including marketing plans and activities. You will be instrumental in supporting Partners in developing best-in-class sales, consulting, deployment, and managed services practices, to help successfully drive their customers digital workspace transformations. Internally, you will work with various stakeholders across the entire Org and will collaborate with our Go to Market teams to accelerate key partner programs and initiatives. Must possess a data-driven mindset as you track KPIs, forecast growth, and report performance. Must be able to think strategically to use this data to drive decisions. Highly trusted individual who maintains and expects high standards for self. An overall positive and energetic approach will set you apart from competitors. Location: Chicago, IL Location Type: Remote Education: Bachelor's preferred, or equivalent combination of education and relevant professional experience. This role is eligible for commission and the typical On-Target Earnings (OTE) range is USD $217,550 - $362,550 per year. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.

Due to our growth we are looking for an experienced Digital Support Engineer to be added to our MSD (Materials and Structural analysis Division) Service, to deal with IT and infrastructure related matters. In this position in the MSD division you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions and services. You will be in direct contact with the customer and interact with the implementation and support teams. It is your responsibility to provide all the vital information to handle the full landscape of the deployment of the IT solution including the integration with the customers infrastructure and enable the remote support capabilities. Specific work associated with this position include: • Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions. • Ensure systems are setup for remote diagnostics and health monitoring • Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material. • Perform automated deployments through the use of configuration management technology; • Provide support to the installations within the SLA as agreed using our processes. • Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems. • Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order. The Requirements The successful candidate will possess the following combination of education and experience: • Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field • Proficient in English (verbal and in writing) • Experience in IT application management; • Experience with data storage and (remote) software installations, support and trouble shooting. • Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs • Experience with virtualization technologies like VMWare/KVM infrastructure • 5+ yrs of Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker. • Confirmed customer facing skills and great teammate. • Strong problem-solving skills and analytical approaches. • Motivated to work in a constantly evolving and highly technical environment. • Open to travel up to 25% of time (mainly regional).

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. Worker Status: Must be able to legally work in the United States without visa sponsorship SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.