Special projects assistant job description

Special Projects Assistant

Reports To: Director, Value-Based Transformation and HealthCare Data Analyst

FLSA Status: Non-Exempt / Hourly

Salary Grade: Non-Exempt

Overview: Works closely with the Value-Based Transformation Team to support all activities.

Please note: Training for this position will be during the day - once trained hours will be flexible to later in the evening/early in the morning prior to regular start of work day/week

Essential Functions:

•With oversight by the Healthcare Data Analyst, monitors ED visits, inpatient, and skilled

nursing facility discharges and notifies appropriate team members.

•Researches multiple portals to obtain up to date patient information and scans

documents into patient electronic medical record.

•Coordinates workflow between clinical/non-clinical staff to ensure timely completion of

multiple deadlines.

•Organizes information on multiple spreadsheets.

•Assists with identifying and closing gaps in care by accessing payer portals.

•Provides follow up on patient attribution.

•Reviews electronic documents while navigating multiple systems.

•Maintains proficiency in all requisite computer applications and software.

•Maintains consumer confidentiality according to HIPAA privacy rule.

•Reports any discrepancies or inaccuracies that may impact quality measurement goals.

•Assists with communicating strategies to close gaps in care.

•Gathers, arranges, processes, cross-checks, cleans, reorganizes and models data for

decision making.

•Analyzes a large volume of data be it structured or unstructured; prepares and presents

data in the right form (graphs, charts, tables) for decision-making and problem-solving

process.

•Uses advanced Microsoft Excel skills.

•Establishes/maintains positive, ongoing working relationships with other community

agencies, physician offices.

•Works closely with physicians, nurses and other medical staff to communicate a

patient's needs and concerns.

•Positive, flexible, and solution-focused attitude.

•Effectively communicates with the disabled and elderly populations and general public

by phone.

•Communicates in a collaborative, effective manner with others and maintains good

working relationships; able to establish rapport quickly with a wide range of people.

•Uses oral and written communication to convey pertinent information to members of

the health care team in a timely manner.

•Separates personal from professional interactions with patients and maintains

professional/ethical boundaries.

•Follows "best practice", policies, and procedures.

•Participates in continuous quality improvement to enhance care transition and care

management of patients.

•Maintains required documentation for all care transition and care management

activities.

•Works with leadership to continuously evaluate processes, identify problems, and

propose/develop process improvement strategies.

•Remains organized, prioritizes and communicates effectively to patients, families,

clinicians, and team members.

•Recognizes and responds to opportunities for improvement

•Assists as needed with other job duties to ensure smooth functioning of the

department.

Experience / Education Requirements:

•HS Diploma (or equivalent), with some post-secondary education or training in a

medical related field of study.

•Medical Assistant (MA) preferred.

•A minimum of 2-3 years of practical work experience in a clinical or administrative

support role in a medical setting, preferably a physician office. Familiar with medical

office workflow and protocols.

•Ability to comprehend written material related to essential job functions.

•Ability to comprehend basic medical terminology.

•Ability to work independently under general instructions, self-directed and motivated.

•Exhibits an aptitude for learning and remaining current on new technologies.

•Demonstrates the ability to work as part of the team.

•Possesses strong organizational skills and multitasking abilities with a keen eye for

attention to detail.

•Ability to coordinate resources to achieve timely solutions.

•Requires the ability to communicate with patients, office personnel and the community.

•Strong customer service orientation and skills, and proven focus on creating Patient

Satisfaction.

•Proven ability to problem-solve Electronic Medical Record and other Clinical data issues.

•Proficient in use of Windows based software applications, including Microsoft Word,

Excel, PowerPoint, and use of spreadsheets; proficient typing skills required.

•Medical record review experience desired.

•Comfortable and confident in working with many diverse stakeholders, including

physicians, office staff, practice management, vendors, technical support / IT

professionals.

Supervisory Responsibilities: None

Value-Based Transformation Team Mission:

Healthcare is a field of rapid change affecting all aspects of patient health. Our department

embraces change, continually evaluating ourselves and our processes, to assure we are bringing the highest quality of care to our patients. We continue to learn and grow, realizing that when change is for the right reason, it is extremely gratifying and rewarding. Developing this culture of quality & excellence, providing "Premier Care" to our patients, is our mission.

Confidentiality:

As a group medical practice required to comply with HIPAA and other state and federal

compliance standards, employee must agree to follow company's written policies designed to maintain such compliance. Position will have access to Protected Health Information (PHI) and employees are to access only the information necessary to fulfill specific job

requirements, including special assignments. Please refer to Premier Physicians Centers

HIPAA Manual for complete policies and procedures.

Partner practice

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.