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Supervisor of customer relations skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical supervisor of customer relations skills. We ranked the top skills for supervisors of customer relations based on the percentage of resumes they appeared on. For example, 12.9% of supervisor of customer relations resumes contained customer satisfaction as a skill. Continue reading to find out what skills a supervisor of customer relations needs to be successful in the workplace.

15 supervisor of customer relations skills for your resume and career

1. Customer Satisfaction

Here's how supervisors of customer relations use customer satisfaction:

Contributed to a Call Center reorganization and refocus that improved customer satisfaction in billing, service order and transactions.
Improved customer satisfaction by relationship building resulting in increased revenue by matching bank product to customer need.

2. Inbound Calls

Here's how supervisors of customer relations use inbound calls:

Received inbound calls in fast-paced environment.
Entered customer data in computer system and answered inbound calls of about 300 customer calls in a day.

3. Customer Complaints

Here's how supervisors of customer relations use customer complaints:

Researched and resolved high-profile customer complaints, preparing detailed reports of findings and resolutions.
Resolve and satisfy customer complaints by exchanging, refunding or discounting merchandise as compensation.

4. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how supervisors of customer relations use customer care:

Reviewed and processed employee applications to the Customer Care Department call center and screened applicants.
Played an instrumental role in the development of the customer care team.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how supervisors of customer relations use payroll:

Supervised and administered payroll and commissions.
Performed interviews and prepared payroll.

6. Customer Inquiries

Here's how supervisors of customer relations use customer inquiries:

Managed a department of 35 customer service representatives responsible for responding to internal and external customer inquiries.
Handled customer orders and activities, resolved customer inquiries and complaints and entered order information.

7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how supervisors of customer relations use customer service:

Re-designed yearly training program for department's customer service area by meeting with senior management and collaborating with departmental trainer.
Established professional customer service relationships with new and existing customers by providing a helpful and inviting environment.

8. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how supervisors of customer relations use customer feedback:

Received Positive Customer feedback for timely response.
Responded to customer feedback on part malfunctions and fixed parts using troubleshooting techniques4.

9. Customer Accounts

Here's how supervisors of customer relations use customer accounts:

Processed financial transactions and database entry on customer accounts.
Direct ownership of specific Customer accounts.

10. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how supervisors of customer relations use account management:

Compile and report statistical analysis data based on territory account management achievements for executive management review.
Trained new associates in systems, protocols and account management.

11. Front Desk

Here's how supervisors of customer relations use front desk:

Worked front desk operations, filed correspondence for organization.
Schedule support staff for front desk and phone line coverage.

12. Customer Calls

Here's how supervisors of customer relations use customer calls:

Documented, investigated and monitored incoming customer calls of possible internal fraud accusations.
Answered calls in a phone queue that involved associate questions as well as escalated customer calls.

13. Service Calls

Here's how supervisors of customer relations use service calls:

Answered routine service calls and logged in information appropriately utilizing various computer systems with sufficient understanding.
Managed high volume customer service calls from customers inquiring about their emergency roadside assistance needs.

14. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how supervisors of customer relations use customer retention:

Supervised Customer Relations team responsible for customer retention and cancellation of service.
Managed select employees in a call out initiative targeting new customers, thus increasing monthly sales and improving new customer retention.

15. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how supervisors of customer relations use performance reviews:

Provided consistent feedback to Customer Relations Account Managers; conducted performance reviews and prepared performance improvement plans.
Prepared & presented direct reports with formal one-on-one performance reviews mid-year and annually.

What skills help Supervisors Of Customer Relations find jobs?

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List of supervisor of customer relations skills to add to your resume

The most important skills for a supervisor of customer relations resume and required skills for a supervisor of customer relations to have include:

Customer Satisfaction
Inbound Calls
Customer Complaints
Customer Care
Payroll
Customer Inquiries
Customer Service
Customer Feedback
Customer Accounts
Account Management
Front Desk
Customer Calls
Service Calls

Customer Retention
Performance Reviews
Customer Issues
Outbound Calls
Call Monitoring
Performance Evaluations
Client Relations
Quality Customer Service
Disciplinary Actions
Conflict Resolution
HR
Inventory Control
Direct Reports

Windows
PowerPoint
Product Knowledge
POS
Call Handling
Process Improvement
HIPAA
Problem Resolution
Bank Deposits
Customer Interaction
Cash Drawers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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