Support agent demographics and statistics in the US
Support agent demographics research summary. Zippia estimates support agent demographics and statistics in the United States by using a database of 30 million profiles. Our support agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about support agents after extensive research and analysis:
- There are over 40,190 support agents currently employed in the United States.
- 52.8% of all support agents are women, while 47.2% are men.
- The average support agent age is 42 years old.
- The most common ethnicity of support agents is White (56.2%), followed by Hispanic or Latino (15.7%), Black or African American (11.8%) and Asian (10.6%).
- Support agents are most in-demand in Falls Church, VA.
- The technology industry is the highest-paying for support agents.
- 11% of all support agents are LGBT.
On this page
Support agent demographics by:
Support agent gender statistics
52.8% of support agents are women and 47.2% of support agents are men.
- Female, 52.8%
- Male, 47.2%
Support agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 52.8% |
| Male | 47.2% |
Support agent gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,800
Female income
$36,363
Support agent gender ratio over time
This data breaks down the percentage of men and women in support agent positions over time. Currently, 52.8% of support agents are female.
Support agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 40.75% | 59.25% |
| 2011 | 41.92% | 58.08% |
| 2012 | 43.69% | 56.31% |
| 2013 | 44.35% | 55.65% |
| 2014 | 44.83% | 55.17% |
| 2015 | 47.13% | 52.87% |
| 2016 | 47.31% | 52.69% |
| 2017 | 47.19% | 52.81% |
| 2018 | 48.16% | 51.84% |
| 2019 | 46.43% | 53.57% |
| 2020 | 47.09% | 52.91% |
| 2021 | 47.15% | 52.85% |
Support agent related jobs gender ratio
We compared support agents with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Support Agent | 47% | 53% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Support agent demographics by race
The most common ethnicity among support agents is White, which makes up 56.2% of all support agents. Comparatively, 15.7% of support agents are Hispanic or Latino and 11.8% of support agents are Black or African American.
- White, 56.2%
- Hispanic or Latino, 15.7%
- Black or African American, 11.8%
- Asian, 10.6%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Support agent race
| Support agent race | Percentages |
|---|---|
| White | 56.2% |
| Hispanic or Latino | 15.7% |
| Black or African American | 11.8% |
| Asian | 10.6% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Support agent race and ethnicity over time
See how support agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Support agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.75% | 12.27% | 7.16% | 12.73% |
| 2011 | 65.46% | 12.36% | 7.31% | 12.23% |
| 2012 | 64.19% | 12.60% | 7.56% | 12.87% |
| 2013 | 63.12% | 11.84% | 8.36% | 13.25% |
| 2014 | 62.83% | 12.05% | 8.01% | 13.96% |
| 2015 | 62.74% | 11.52% | 9.19% | 13.85% |
| 2016 | 62.53% | 11.48% | 9.17% | 13.74% |
| 2017 | 61.75% | 11.15% | 9.62% | 14.14% |
| 2018 | 61.86% | 11.10% | 9.71% | 13.88% |
| 2019 | 60.05% | 11.02% | 10.41% | 15.00% |
| 2020 | 58.01% | 11.60% | 10.19% | 15.17% |
| 2021 | 56.15% | 11.83% | 10.57% | 15.70% |
Support agent wage gap by race
According to our data, asian support agents have the highest average salary compared to other ethnicities. Black or african american support agents have the lowest average salary at $35,449.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,278 |
| White | $37,287 |
| Black or African American | $35,449 |
| Asian | $44,129 |
| Hispanic or Latino | $36,469 |
Average support agent age
See how the average age of support agents varies based on ethnicity and gender.
Male
Female
Support agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Support agent age breakdown
The average age of support agents is 40+ years years old, representing 56% of the support agent population.
Support agent age breakdown
| Support Agent Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Support agent educational attainment
The most common degree for support agents is bachelor's degree, with 45% of support agents earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 17%.
- Bachelor's, 45%
- Associate, 25%
- High School Diploma, 17%
- Diploma, 5%
- Other Degrees, 8%
Support agents by degree level
| Support agent degree | Percentages |
|---|---|
| Bachelor's | 45% |
| Associate | 25% |
| High School Diploma | 17% |
| Diploma | 5% |
| Other Degrees | 8% |
Support agent jobs you might like
Support agent wage gap by degree level
According to the data, support agents with a Master's degree earn more than those without, at $48,067 annually. With a Doctorate degree, support agents earn a median annual income of $44,701 compared to $38,612 for support agents with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $48,067 |
| High School Diploma or Less | $32,497 |
| Bachelor's Degree | $38,612 |
| Doctorate Degree | $44,701 |
| Some College/ Associate Degree | $33,615 |
Support agent employment statistics
Most support agents work for a private in the technology industry.
Company size where support agents work
Below, you can see the size of companies where support agents work.
Support agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 39% |
Support agent jobs by company type
Employees with the support agent job title have their preferences when it comes to working for a company. For instance, most support agents prefer to work at private companies over public companies.
Support agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 40% |
| Private | 53% |
| Government | 6% |
Support agent jobs by industry
The most common industries for support agents are technology, professional and finance.
Support agent industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Professional | 14% |
| Technology | 14% |
| Finance | 7% |
| Transportation | 5% |
| Retail | 5% |
| Media | 4% |
| Telecommunication | 4% |
| Government | 4% |
| Manufacturing | 4% |
| Health Care | 4% |
| Hospitality | 3% |
| Insurance | 3% |
| Internet | 2% |
| Start-up | 2% |
| Non Profits | 2% |
| Real Estate | 2% |
| Automotive | 1% |
| Utilities | 1% |
| Education | 1% |
Support agent turnover and employment statistics
Support agent unemployment rate over time
The unemployment rate for support agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Support agent unemployment rate by year
| Year | Support agent unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average support agent tenure
The average support agent stays at their job for 1-2 years, based on the 4,806 support agents resumes in Zippia's database.
Support agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 33% |
| 3-4 years | 10% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 5% |
Support agent LGBT ratio compared to similar jobs
Review the percent of support agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Communications Analyst | 7.31% | 90,240 |
| Tool Analyst | 8.42% | 55,693 |
| System Software Developer | 8.46% | 299,721 |
| Hacker | 8.59% | 12,903 |
| Domain Administrator | 9.03% | 82,346 |
| Senior Tester | 10.54% | 36,535 |
| Support Agent | 10.88% | - |
Similar support agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Communications Analyst | 7.31% | 90,240 |
| Tool Analyst | 8.42% | 55,693 |
| System Software Developer | 8.46% | 299,721 |
| Hacker | 8.59% | 12,903 |
| Domain Administrator | 9.03% | 82,346 |
| Senior Tester | 10.54% | 36,535 |
Foreign languages spoken by support agents
The most common foreign language among support agents is Spanish at 61.3%. The second-most popular foreign language spoken is French at 8.4% and Arabic is the third-most popular at 5.2%.
- Spanish, 61.3%
- French, 8.4%
- Arabic, 5.2%
- Portuguese, 3.2%
- German, 3.2%
- Other, 18.7%
Support agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.3% |
| French | 8.4% |
| Arabic | 5.2% |
| Portuguese | 3.2% |
| German | 3.2% |
| Other | 18.7% |
