Support agent job description

Guard Enterprise Cyber Operations Support (GECOS) - AESD Agent - Tier 1

GDIT has an opening for an AESD Agent - Tier 1 position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.

The AESD Agent - Tier 1 will:

• Provides Tier 1 AESD-NG Help Desk support using ITSM ticketing system such as BMC Remedy and/or ServiceNow (e.g., Service Desk as a Service [SDaaS], ITSM Software as a Service [SaaS], enterprise end-user support, and overall escalation support).

• Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support. Independently provides technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.

• Troubleshoots system hardware and software-specific issues.

• Trains end users on the proper use of hardware and software.

• Applies practical knowledge of job area typically obtained through advanced education and work experience.

**THIS ROLE WILL WORK ON THE 0600-1500 SHIFT.**

QUALIFICATIONS:

Required Skills and Experience:

• A minimum of two years of relevant IT experience including hands-on service desk / Tier 2 support

• Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level I. (CompTIA Network+, CompTIA A+, or higher)

• An active Secret security clearance.

Desired Skills and Experience:

• Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level I. (IE Cisco or Microsoft Certification)

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

About Us
South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.

At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you're a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary

Union Bidding Process Completed on 10/5/22

Regular Schedule: 11:30 AM to 8:00 PM

Under general supervision, performs clerical duties designed to assist the Gas Control Dispatcher in performing his/her duties and assist in the clerical duties of the Production & Transmission Department. Performs specific assigned functions including assisting the Gas Control Dispatcher with interoffice communications with the Customer Information Center, divisional operations, etc.; utilizes computerized systems to enter, maintain or retrieve information; prepares reports of a recurring nature using both manual and automated records; periodically substitutes for the Gas Control Dispatcher while he/she is on break, in training, drug testing, etc., or for a shop steward while he/she is attending a grievance meeting, for a period of up to three (3) hours in a given work day.

Essential Functions:
Answer gas leak line and create gas leak orders Facilitate emergency appointments Contact customers to provide appointment updates and/or reschedule missed appointments Assist divisional supervisors with scheduling and rescheduling jobs Calling and creating reports to state agencies when applicable Daily recording and filing of the manual emergency leak logs Scanning and emailing all manual divisional forms to divisional supervisors and management Entering monthly divisional staffing schedules in ORSEnter daily standby personnel for all divisions in the ORS system Keeping a daily tally of staffing levels per division Send out daily safety messages to field tech staff and street staff Utilizes CC&B system and pull to-do files for 270 orders and creates them if necessary Call and schedule 270 orders with customers (Ready for gas on jobs) Call 8-1-1 for mark outs Assist dispatch supervisor with Board of Public Utility reports when necessary Notify Utiliquest when applicable Create daily divisional utility fitters assigned stand-by list Complete and create daily utility rosters log for the dispatchers Creates work orders to recheck the status and /or make repairs to A and B leaks Emailing of quarterly leak reports. Assist dispatchers when necessary Participate in QA program Performs other related departmental duties as required

Qualifications
Required Background:
High School Diploma or GED required Good oral and written communication skills are required Proficient in Microsoft Suite (specifically Word, Excel, Outlook) Knowledge of CC&B, Maximo & ORS preferred Experience handling safety-sensitive calls Ability to multitask and uphold accuracy

Explore the Possibilities

South Jersey Industries employs a diverse range of talent - from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you're sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.

Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
Flexible vacation, Paid Time Off, and Sick Leave package Comprehensive Health, Dental, and Vision InsuranceShort-term and Long-term Disability Insurance 401(k), with generous company match Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Become a part of the Young Living family!

Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world's purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.

Working at Young Living

Our community of wellness started small in 1993, when D. Gary Young and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal process, which preserves the integrity and potency of essential oils through every step of the production process.

We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family.

Summary

Young Living is looking for a high-energy, self-motivated U.S. Leadership Support Agent. This position plays a significant role in cultivating and increasing field leadership by implementing innovative development through phone, email, and chat. Furthermore, they will focus on increasing leader advancement, field retention, Essential Rewards participation, and revenue.

* Provide overall, day-to-day business support for Brand Partners via phone, email, chat/sms, face to face and must be comfortable utilizing multiple internal systems to provide a great member experience.

* Work with Brand Partners to enhance their member experience, can change pace depending on the business needs, and help be our Brand Partner best advocate.

* Educate our Brand Partners on policies, new information and overall company needs.

* Travel and support training events once or twice per quarter. Manage set-up, registration, volunteers, and tear-down of event sales table at training events.

* Boost team with solid and consistent corporate leadership and support to the field.

Knowledge, Skills, and Abilities

* Basic skilled in Microsoft Office Suite
* Working knowledge of compensation plans

Position Type/Expected Hours of Work

This position requires the incumbent to be physically present onsite Monday, Tuesday, and Wednesday. Work from Home remote work is available Thursday and Friday. The regular schedule for this position is from 10:30am- 7:00p.m., with a half-hour lunch, Monday through Friday.

Additional information

Young Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're an active Young Living employee, please apply through Workday.