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Support supervisor skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical support supervisor skills. We ranked the top skills for support supervisors based on the percentage of resumes they appeared on. For example, 18.3% of support supervisor resumes contained excellent interpersonal as a skill. Continue reading to find out what skills a support supervisor needs to be successful in the workplace.

15 support supervisor skills for your resume and career

1. Excellent Interpersonal

Here's how support supervisors use excellent interpersonal:

Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
Possess excellent interpersonal, analytical, and organizational skills.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how support supervisors use customer service:

Managed and developed telecommunications team to provide an excellent customer service experience for all end users at the corporate offices.
Serve as point of contact for less tenured customer service representatives by providing specialized assistance during difficult calls and transactions.

3. Training Materials

Here's how support supervisors use training materials:

Prepared all training materials and coordinated the travel arrangements and training agenda for new Representatives.
Developed various training materials & guides to assist agents from their training phases & for continuous training, motivation & development.

4. Patients

Here's how support supervisors use patients:

Developed and maintained cooperative working relationships with State and Federal agencies through proper paperwork and representation of patients.
Conducted counseling sessions with mentally disabled patients with issues ranging from aggression to schizophrenia.

5. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how support supervisors use performance evaluations:

Used objective setting and performance evaluation processes to ensure employees understood expectations, received regular feedback and were appropriately rewarded.
Provide supervision and developmental feedback for Direct Support Professionals Conduct performance evaluations and disciplinary actions for Direct Support Professionals.

6. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how support supervisors use direct supervision:

Provided direct supervision and leadership in patient care to assigned personnel.
Provided direct supervision of seven support coordination personnel.

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how support supervisors use quality standards:

Performed quality control functions to ensure staff complied with established quality standards and departmental procedures.
Assure quality standards and exceptional service requirements are met and perform supervisory functions.

8. Direct Support

Direct support is a one-on-one service that helps with daily life skills and tasks that strengthen one's independence. A direct support professional is responsible for a variety of tasks related to the general care of people with physical, cognitive, or developmental disabilities. The goal is to assist people to reach their full potential and to integrate and get engaged in their community.

Here's how support supervisors use direct support:

Supervised direct support staff for people with developmental disabilities, including autism and cerebral palsy.
Provide supervision for Direct Support Professionals who work with individuals with disabilities.

10. Autism

Here's how support supervisors use autism:

Managed four group homes/staff for children diagnosed with Autism and Mental Retardation
Supervised a staff of fifteen workers that supported individuals with autism in their own homes.

11. Customer Satisfaction

Here's how support supervisors use customer satisfaction:

Replaced HEAT service management software with Track-IT service management thereby increasing customer satisfaction and saving $8500 annually in maintenance.
Manage team performance to consistently resolve escalated call center issues within one business day, ensuring customer satisfaction.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how support supervisors use payroll:

Review and process payroll in addition to executing a variety of Human Resource functions within a management capacity.
Managed all fiscal responsibility for department: Capital budget, cost reduction and payroll expenditures.

13. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how support supervisors use windows:

Scheduled staff assignments ensuring duty coverage for reception windows.
Support of proprietary diagnostic software running on a Windows XP based wireless tablet PC, designed for automotive facilities/car dealerships.

14. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how support supervisors use technical support:

Managed a staff of 9 Network Operations technicians and coordinated daily operations of internal/external Technical Support Department for this venture-funded company.
Provided technical support and business services for an Internet Service Provider offering a competitive range of customer and business solutions.

15. Performance Management

Here's how support supervisors use performance management:

Established guidelines and performance expectations for staff, which are clearly communicated through formal personnel performance management system.
Led and managed project execution team, including ongoing performance management and employee development.

5 Support Supervisor resume examples

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List of support supervisor skills to add to your resume

The most important skills for a support supervisor resume and required skills for a support supervisor to have include:

Excellent Interpersonal
Customer Service
Training Materials
Patients
Performance Evaluations
Direct Supervision
Quality Standards
Direct Support
Social Work
Autism
Customer Satisfaction
Payroll
Windows
Technical Support
Performance Management
Developmental Disabilities

Corrective Action
PowerPoint
HR
Medicaid
Performance Reviews
Process Improvement
Disciplinary Actions
Direct Reports
Professional Development
Troubleshoot
Logistics
Customer Support
Community Resources
Problem Resolution
Performance Appraisals
Office Equipment

Call Handling
Computer System
Technical Assistance
Customer Inquiries
Training Programs
Inventory Control
Inbound Calls
QA
Customer Issues
SQL
Customer Complaints
Creative Planning
Child Support
SharePoint
ISP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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