Automatically apply for jobs with Zippia
Upload your resume to get started.
Systems operations manager skills for your resume and career
15 systems operations manager skills for your resume and career
1. Project Management
- Managed preventative maintenance program for all Bulk and cylinder gas distribution systems including Project management, assigning tasks, and follow-up/inspections.
- Instituted a project-based project management system to provide lessons-learned, increased project planning efficiency, and improved project classification.
2. Systems Operations
- Started as Food Cashier/Fountain Worker, ultimately promoted to Systems Operations Manager.
- Designed/installed Personal Computer Office systems and trained staffing systems operation.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Managed Customer Service department and operations of Warehouse - overseeing inventory control and distribution with consistent use of logistics management.
- Designed, created and delivered SAP training materials and application program training to national fabricator customer service teams.
4. Process Improvement
- Implemented process improvements and recommended systems enhancements resulting in a 26% increase in staff productivity.
- Boosted company efficiency through technology upgrades and process improvements such as software improvement.
5. Management System
A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.
- Authored several technical specification documents outlining custom tag requirements and documenting the entire Wine Track wine cellar management system.
- Re-imagined records management systems to reduce manual verification and processing times, while increasing accuracy distribution by 30%.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Installed, customized, and authored management packs to troubleshoot events & alerts for servers and client applications.
- Helped the team to troubleshoot and resolve SCCM errors and alerts.
Choose from 10+ customizable systems operations manager resume templates
Build a professional systems operations manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your systems operations manager resume.7. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Managed development teams which programmed Java software applications to scan bar-coded shipping labels and automate receipt and inventory processes.
- Configured Continuous integration server Hudson and automated the Java code build process.
8. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support and developed operating instructions on the management/use of base-level computer systems and facilities.
- Recommended needed maintenance and reviews comments on annual inspection reports prepared by Technical Support Branch.
9. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Designed and implemented a plan to connect multiple buildings using fiber optic cables and Linux based routers.
- Managed the Web infrastructure consisting of 70 Sun and Intel based Linux servers to 99.9% availability.
10. Disaster Recovery
The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Reduced time requirement to 30 minutes for the recovery of full airline operations by improving disaster recovery and business continuity plans.
- Provide guidance in initiating ongoing disaster recovery design, implementation, and routine testing of Active Directory and messaging systems.
11. Sigma
In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.
- Provided all data, analysis and recommendations using Six Sigma methodologies.
- Realized $1.3 million in PTOI hard savings, as the Six Sigma process owner for several projects.
12. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Created and implemented automated component based payroll systems for all Operational Departments.
- Handled payroll for casual labor, bought pallets for building and keeping that line on the P&L current
13. QA
QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.
- Managed approximately 100 employees in purchasing, production control, QA, warehouse, and assembly departments through four Supervisors.
- Conduct annual System Operations Compliance Review for QA and Systems, creating and updating policies as enterprise evolution occurs.
14. Data Centers
Data centers refer to groups of computers to process or store large amounts of applications and data. These are typically found in very large corporations working with thousands of clients, such as hospitals or banks. Data centers allow large corporations to store and access client information and histories with ease.
- Designed and implemented two large centralized international data centers with state-of-the-art cooling and power using redundant generators on ATS technology.
- Designed, configured, and implemented Discovery for automated asset and configuration updates for servers in two data centers.
15. VMware
- Added new blade servers, VMware technology, more robust stand-alone servers, etc.
- Implemented VMware monitoring through the use of VEEAM Management packs within Operations Manager.
5 Systems Operations Manager resume examples
Build a professional systems operations manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your systems operations manager resume.
What skills help Systems Operations Managers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on systems operations manager resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What soft skills should all systems operations managers possess?
Bernie Cerasaro
Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny
As a former recruiter for Xerox Corporation, I looked for problem-solving, decision-making, and time management skills. Problem-solving supports creativity allowing workers to evaluate and prioritize options to determine the best solution. Much time and money can be wasted in selecting the wrong option.
Proper decision-making allows companies to quickly react to internal problems, customer concerns, changing market trends, and the use of ever-advancing technology in the workplace. The increased use of empowerment in the workplace, which has been enhanced due to the pandemic, has allowed employees to make more decisions, which requires strong decision-making capability. In addition, the pandemic has caused many businesses to use alternate work structures such as working from home, leading to less direct supervision. Consequently, employers are looking for people who are self-motivated, self-directed, and who employ good time management skills.
Teamwork is one of the most commonly required skills in the work environment. The ability to work together is essential. Due to downsizing, there are fewer managers within companies. Since few individuals possess all the knowledge and skills needed, teamwork has become essential. Getting along and working together to achieve objectives and meet deliverables is critical to project completion. Managers are also looking to teams to provide a greater range of ideas and innovation. Teams can also motivate each other for the timely completion of tasks.
Conflict management enhances decision-making abilities and increases creativity which produces innovative solutions for ongoing problems. The ability to handle conflict productively helps solve problems resulting in demoralization, absenteeism, and turnover. Productive resolution of such problems leads to increased trust and increased employee involvement.
For those aspiring to management positions, leadership is key. Leaders need to promote the company's mission and vision among their subordinates. They need to influence employees to achieve goals by motivating them, resulting in a higher level of performance. This type of leadership is paramount in today's marketplace for company advancement, expansion, and survival.
Other important soft skills include verbal and written communication, persuasive skills, negotiation, and listening skills. Communication is vital to company performance. The ability of company personnel to communicate clearly, succinctly, and accurately will increase productivity. Good communication requires being observant of both verbal and nonverbal signals.
Persuasion and negotiation, two other soft skills, require good listening skills. In today's work environment, employees are no longer subject to a hierarchical structure, a structure of non-questioning of their manager's requests. This requires managers to be more persuasive. Negotiation is practiced by all of us on a day-to-day basis, and more so in business. Strong negotiation skills are essential internally (managers and employees) and externally (sales negotiations, contract negotiations, etc.).
We often forget the skill of listening, as most of us prefer to talk rather than listen. However, it is essential to understand what your company and customers want. This is not just "hearing" but actually practicing listening skills by asking questions, confirming content heard, and providing feedback. Listening requires effort; it requires concentration and attention to what is being said.
What systems operations manager skills would you recommend for someone trying to advance their career?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
What type of skills will young systems operations managers need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
List of systems operations manager skills to add to your resume
The most important skills for a systems operations manager resume and required skills for a systems operations manager to have include:
- Project Management
- Systems Operations
- Customer Service
- Process Improvement
- Management System
- Troubleshoot
- Java
- Technical Support
- Linux
- Disaster Recovery
- Sigma
- Payroll
- QA
- Data Centers
- VMware
- SQL Server
- KPI
- Direct Reports
- POS
- IP
- ITIL
- ISO
- HVAC
- OS
- Inventory Control
- Windows Server
- Business Processes
- Unix
- SLA
- Network Operations
- PC
- Capacity Planning
- DOD
- System Administration
- Sops
- SCOM
- DNS
- SAN
- DHCP
- Human Resources
- Cost Savings
- Computer System
- ERP
- Software Upgrades
- SharePoint
- Microsoft System Center
- EDI
- Windows NT
- VoIP
Updated January 8, 2025
