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Systems support skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical systems support skills. We ranked the top skills for systems supports based on the percentage of resumes they appeared on. For example, 15.3% of systems support resumes contained customer service as a skill. Continue reading to find out what skills a systems support needs to be successful in the workplace.

15 systems support skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how systems supports use customer service:

Provided subscribers with product information, account provisioning, and general customer service.
Demonstrated thought leadership and direct technical resources supporting excellent delivery of customer service.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how systems supports use troubleshoot:

Diagnosed, troubleshoot and resolved various workstation issues including but not limited to network connectivity, peripheral equipment and user access.
Configure, troubleshoot and maintain hardware/software.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how systems supports use technical support:

Created presentations using PowerPoint Provided technical support to network user and was also responsible for software installation on individual PCs.
Provide Technical Support and Troubleshooting locally and remotely in a 10000+ End-User environment including Executive level employees.

4. PC

Here's how systems supports use pc:

Managed independent PC repair shop, self-motivated and self-responsible.
Facilitated PC deployments and equipment configuration.

5. Desktop Support

Here's how systems supports use desktop support:

Developed and maintained desktop support procedures and prepared end-user documentation.
Provided remote desktop support using NetMeeting.

6. End User Support

Here's how systems supports use end user support:

Generated corresponding documentation for Help Desk personnel and end user support.
Provided end user support in volatile and ever-changing environment.

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7. Technical Troubleshooting

Here's how systems supports use technical troubleshooting:

Handled technical troubleshooting within an enterprise/academic environment.
Provided on-site (domestic and international) client consultation for group training, operations and administration management, and technical troubleshooting.

8. System Support

Here's how systems supports use system support:

Provided hotel System Support to Intercontinental hotel brands foreign and domestic.
Network System Support: Responsible for the Set-up and maintenance of a vast Medical Billing Information System.

9. Technical Issues

Here's how systems supports use technical issues:

Trouble-shoot and solving technical issues for production operations associated with MES+ system transactions.
Coordinated meeting times with local and international users to work one on one and resolve technical issues and process technical requests.

10. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how systems supports use technical assistance:

Assisted current users with technical assistance specific to the ChiroSpring application.
Provide technical assistance support to TriWest providers.

11. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how systems supports use mac:

Created a secure CISCO wireless network solution with WEP 128 bit encryption and wireless MAC address filtration.
Administered LAN of 12 computers, including 1 MAC, in the Agency Center for Technology.

12. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how systems supports use computer equipment:

Configured, installed and maintained personal computer equipment during the initial integration of IBM XT's into daily operations at GSFC.
Relocated computer equipment weighing up to 50 lbs.

13. Computer System

Here's how systems supports use computer system:

Performed test on Computer Systems for availability and performing scans for unapproved or outdated software.
Maintained and repaired desktop computer systems and peripherals.

14. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how systems supports use os:

Supported the StorageTek line of disk storage arrays across multiple OS s including Windows, UNIX, & Linux.
Assisted with the set up and configuration of Lotus Notes and proprietary, OS images and Medical clinic software.

15. Remedy

Here's how systems supports use remedy:

Respond to server monitoring system alerts to evaluate and remedy identified problems.
Designed and Implemented templates within Remedy Ticketing systems for Technician use.

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What skills help Systems Supports find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on systems support resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all systems supports possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for systems supports?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What systems support skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young systems supports need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a systems support stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of systems support skills to add to your resume

The most important skills for a systems support resume and required skills for a systems support to have include:

Customer Service
Troubleshoot
Technical Support
PC
Desktop Support
End User Support
Technical Troubleshooting
System Support
Technical Issues
Technical Assistance
Mac
Computer Equipment
Computer System
OS
Remedy

Remote Desktop
Tcp Ip
Problem Resolution
Network Issues
Software Installation
Network Printers
Linux
Software Issues
SQL Server
Java
Customer Satisfaction
Android
SCCM
Customer Support
SharePoint

Workstations
Password Resets
Software Applications
Switches
VMware
User Accounts
Novell
Citrix
VPN
TCP/IP
Unix
Remote Support
Windows Server
VoIP
Lan

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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