Automatically apply for jobs with Zippia
Upload your resume to get started.
Technical service advisor skills for your resume and career
15 technical service advisor skills for your resume and career
1. Customer Vehicles
A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.
- Maintained and repaired customer vehicles and recommended any additional repairs or services needed.
- Performed preventative maintenance and minor repairs to customer vehicles.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provide excellent business to business customer service by initiating customer contacts and being proactive to ensure overall customer satisfaction.
- Provided quality customer service experiences through point-of-sale interactions, from diagnostic explanation to final sale.
3. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Managed technical support services, developing quality assurance programs that were implemented by the field operations division.
- Required interaction and project coordination with applications and other system software technical support teams and vendors.
4. HVAC
- Land Rover Service Technician specializing in Federal OBD II standards and computerized engine, ABS, and HVAC diagnostic equipment.
- Certified in Mobile Electrical, AirBrakes, and HVAC.
5. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Performed diagnostic procedures with automotive computer software to troubleshoot specific diagnostic computer codes.
- Teach customers how to do things with their devices and troubleshoot their issues.
6. Technical Issues
- Provided technical consulting and addressed all customer questions regarding technical issues.
- Recruited to provide support to Repair Technicians to ensure appropriate resolution of customers' technical issues.
Choose from 10+ customizable technical service advisor resume templates
Build a professional technical service advisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your technical service advisor resume.7. Repair Orders
Repair orders are orders for works or services that are performed by a third-party vendor.
- Composed repair orders, developed estimates and provided repair recommendations to customers.
- Discussed repair/maintenance needs, wrote repair orders, maintained communication with customers.
8. Diagnosis
- Followed up on technician diagnosis and prepared cost analysis for customer options.
- Evaluate accuracy of diagnosis and approve recommended repairs.
9. Warranty Claims
Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.
- Prepared warranty claims to be submitted Caterpillar Corporation Warranty Department for reimbursement.
- Processed, submitted, and monitored warranty claims and warranty parts per American Honda's policies and procedures.
10. Customer Satisfaction
- Enhance organization reputation by accomplishing new and different customer requests; exploring opportunities to add value to customer satisfaction.
- Excel in a fast paced environment with focus on profitability and quality customer satisfaction.
11. Technical Training
Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.
- Develop and perform technical training presentations for both internal and external customers as needed.
- Developed and taught technical training classes for dealers and associates.
12. Diagnostics
- Use of electronic automotive equipment for diagnostics of components and systems to Determine necessary repairs.
- Performed diagnostics with scanner assistance.
13. Oil Changes
An Oil Change refers to the process related to automotive vehicles, such as automobiles and busses, in which the oil from the engine is replaced. The oil change consists of emptying the engine of oil into a pan, replacing the filter which goes onto the entrance, and adding fresh oil.
- Dispatched work to technicians, made service appointments, did general technician work such as oil changes and tire installs/rotates.
- Tire replacement/repair, full alignments, general maintenance (oil changes, fluid flushes, etc.)
14. Preventative Maintenance
- Supported preventative maintenance agreements through scheduling and dispatching service engineers and related spare parts.
- Introduced new customer base to preventative maintenance programs
15. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Maintained an elite level of product knowledge in all Microsoft retail products, devices and services offerings.
- Facilitated product knowledge seminars for service advisors and technicians Recruited, trained and evaluated as many as 82 employees throughout career.
5 Technical Service Advisor resume examples
Build a professional technical service advisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your technical service advisor resume.
What skills help Technical Service Advisors find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
List of technical service advisor skills to add to your resume
The most important skills for a technical service advisor resume and required skills for a technical service advisor to have include:
- Customer Vehicles
- Customer Service
- Technical Support
- HVAC
- Troubleshoot
- Technical Issues
- Repair Orders
- Diagnosis
- Warranty Claims
- Customer Satisfaction
- Technical Training
- Diagnostics
- Oil Changes
- Preventative Maintenance
- Product Knowledge
- Lube
- Microsoft Windows
- Technical Assistance
- Scheduling Appointments
- AC
- Routine Maintenance
- Electrical Systems
- Customer Complaints
- Maintenance Services
- Service Orders
- Honda
- BMW
- Service Appointments
- Vehicle Issues
- Vehicle Inspections
- ASE
- Computer System
- A/C
- POS
- Repair Estimates
- Tire Rotations
- Repair Vehicles
- Auto Repair
- CSI
- Apple
- Vehicle Maintenance
- Drive Vehicles
- XP
- Toyota
- Shop Equipment
- Fuel Systems
Updated January 8, 2025
