What does a technical service and project manager do?
Technical Services Assistant are responsible for ensuring the day-to-day services of clients and monitoring the service-oriented enterprises, They listen to the query of multiple clients about the technical implementation of the office and possible troubleshooting technical problems.
Technical service and project manager responsibilities
Here are examples of responsibilities from real technical service and project manager resumes:
- Manage operations and reporting using SharePoint.
- Create and manage local ICT SharePoint site and business continuity documentation.
- Lead cross-disciplined teams through RFP process from requirement definition through response evaluation.
- Lead cross-functional project teams comprise of development, analysis, architecture, quality assurance, implementation, documentation and training resources.
- Increase efficiency and effectiveness of processes by leading weekly PMO best practice sessions, resulting in several process improvement requests.
- Create new data backup to cloud solution.
- Establish and mentore QA team to improve QA completion rate.
- Teach ITIL classes internally and consulting on customer proposals as an ITIL subject matter expert.
- Ensure projects are in accordance with governance and follow all appropriate SDLC processes and standard.
- Utilize ITIL methodologies and collaborate with department managers.
- Build software development best practices and establish PMO processes/metrics with reporting structure.
- Research various technology options and leverage product features in-line through SDLC methodology.
- Work with enterprise QA organization to establish performance baseline for individual and compose services.
- Provide direction and supportive Visio documentation to the technical staff, for installation/maintenance of hardware devices, configuration of networking protocols.
- Build divisional pipelines by identifying potential contract leads utilizing DoD procurement resources which focus on engineering and supply chain management.
Technical service and project manager skills and personality traits
We calculated that 25% of Technical Service And Project Managers are proficient in Project Management, Project Scope, and PowerPoint. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Technical Service And Project Managers that have these skills listed on their resume here:
- Project Management, 25%
Develop integrated project management plans, resource estimates, implementation schedules, cost estimates, and budgetary responsibility for all projects.
- Project Scope, 12%
Define project scope, cost and risk analysis while initiate and monitor all project activities to meet schedules.
- PowerPoint, 6%
Provided status updates to stakeholders with Microsoft PowerPoint.
- Service Delivery, 3%
Improved service delivery and problem resolution activity through close business relationship with customer's IT Director.
- Cloud, 3%
Delivered Sales Force CRM Sales/Service Cloud integration for monitoring/OSS-BSS systems.
- Infrastructure Projects, 3%
Conducted monthly audits on infrastructure projects to validate adherence to selected methodologies and success of project.
"project management," "project scope," and "powerpoint" are among the most common skills that technical service and project managers use at work. You can find even more technical service and project manager responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for a technical service and project manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Technical service and project managers often use analytical skills in their day-to-day job, as shown by this real resume: "developed site-specific customer documentation addressing training, administration and operational procedures for the data center. "
Business skills. Another essential skill to perform technical service and project manager duties is business skills. Technical service and project managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Technical service and project managers also use business skills in their role according to a real resume snippet: "managed contract negotiations, proposal/task development, business process re-engineering, and resource management and total solution delivery. "
Communication skills. This is an important skill for technical service and project managers to perform their duties. For an example of how technical service and project manager responsibilities depend on this skill, consider that "it managers must explain their work to top executives and give clear instructions to their subordinates." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a technical service and project manager: "performed communication management functions (status, performance reports); posting them on sharepoint site. ".
Leadership skills. technical service and project manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This resume example shows what technical service and project managers do with leadership skills on a typical day: "demonstrated leadership with infrastructure environments (o/s, h/w, data center, end-user, server/web apps). "
Organizational skills. A commonly-found skill in technical service and project manager job descriptions, "organizational skills" is essential to what technical service and project managers do. Technical service and project manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how technical service and project manager duties rely on organizational skills in this resume example: "instituted new technical support and training procedures for organizational implementation, resulting in improved productivity and the elimination of redundancies. "
See the full list of technical service and project manager skills
The three companies that hire the most technical service and project managers are:
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Compare different technical service and project managers
Technical service and project manager vs. Director of technology and services
A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.
There are some key differences in the responsibilities of each position. For example, technical service and project manager responsibilities require skills like "project scope," "pmp," "powerpoint," and "infrastructure projects." Meanwhile a typical director of technology and services has skills in areas such as "technical service," "healthcare," "continuous improvement," and "business development." This difference in skills reveals the differences in what each career does.
Directors of technology and services really shine in the technology industry with an average salary of $124,051. Comparatively, technical service and project managers tend to make the most money in the technology industry with an average salary of $98,534.The education levels that directors of technology and services earn slightly differ from technical service and project managers. In particular, directors of technology and services are 0.8% less likely to graduate with a Master's Degree than a technical service and project manager. Additionally, they're 1.5% more likely to earn a Doctoral Degree.Technical service and project manager vs. Delivery manager
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Each career also uses different skills, according to real technical service and project manager resumes. While technical service and project manager responsibilities can utilize skills like "pmp," "powerpoint," "infrastructure projects," and "technical project," delivery managers use skills like "customer service," "exceptional client," "portfolio," and "client facing."
Delivery managers may earn a higher salary than technical service and project managers, but delivery managers earn the most pay in the technology industry with an average salary of $115,508. On the other hand, technical service and project managers receive higher pay in the technology industry, where they earn an average salary of $98,534.Average education levels between the two professions vary. Delivery managers tend to reach similar levels of education than technical service and project managers. In fact, they're 3.1% less likely to graduate with a Master's Degree and 1.5% more likely to earn a Doctoral Degree.Technical service and project manager vs. Project manager/scrum master
Project Managers or scrum masters are experienced employees who lead an agile team. They are in charge of managing a specific project in terms of the agile model. They lead the team throughout the planning session, the designing of the project parameters, the development of the processes, the implementation of the project, and the evaluation. They represent the team in meetings with stakeholders. They ensure that the working relationship among all the departments involved is harmonious. They also guide their team members throughout the project.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from technical service and project manager resumes include skills like "project management," "pmp," "powerpoint," and "service delivery," whereas a project manager/scrum master is more likely to list skills in "sprint planning," "jira," "scrum meetings," and "agile scrum. "
Project managers/scrum master earn the best pay in the media industry, where they command an average salary of $99,469. Technical service and project managers earn the highest pay from the technology industry, with an average salary of $98,534.Most project managers/scrum master achieve a higher degree level compared to technical service and project managers. For example, they're 9.7% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Technical service and project manager vs. Project management lead
A project management lead is in charge of overseeing all processes involved in the planning and delivery of projects in an organization. Their responsibilities typically revolve around coordinating departments and personnel involved in every project to ensure accuracy and timeliness, managing budget and expenditures, producing progress reports and presentations, assessing risks, and delivering optimal quality results. Furthermore, as a management lead, it is crucial to lead and encourage team members, all while implementing the company's policies and regulations.
Types of technical service and project manager
Updated January 8, 2025
