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Technical service representative skills for your resume and career

Updated January 8, 2025
6 min read
Technical service representative example skills
Below we've compiled a list of the most critical technical service representative skills. We ranked the top skills for technical service representatives based on the percentage of resumes they appeared on. For example, 13.1% of technical service representative resumes contained customer satisfaction as a skill. Continue reading to find out what skills a technical service representative needs to be successful in the workplace.

15 technical service representative skills for your resume and career

1. Customer Satisfaction

Here's how technical service representatives use customer satisfaction:
  • Maintained a high level of customer satisfaction, performed preventive maintenance and on-site repairs, and provided customers with on-site/telephone support/troubleshooting.
  • Track inventory in retain store and warehouse, including equipment upgrades, software improvements, troubleshooting and ensuring customer satisfaction.

2. Switches

Here's how technical service representatives use switches:
  • Gained knowledge of performing configurations on Cisco 1900 switches, APC UPS units, Symbol RF equipment and access points.
  • Installed fire equipment including smoke detectors, pull stations, heat detectors and water flow switches.

3. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how technical service representatives use lan:
  • Performed maintenance, evaluation, installation, and training tasks to ensure LAN performance meets company and user requirements.
  • Installed and maintained computers and printers on LAN at private catered events and auctions.

4. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how technical service representatives use vpn:
  • Assisted clients with troubleshooting and retrieving credentials to connect to their respective Virtual Machines and VPN accounts.
  • Provided level 1-4 support for laptop encryption and level 1-2 support for all versions of VPN.

5. Strong Customer Service

Here's how technical service representatives use strong customer service:
  • Use strong customer service communication skills to effectively talk novice customers through technical issues.
  • Demonstrate strong customer service skills along with sales.

6. Product Line

Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

Here's how technical service representatives use product line:
  • Assisted medical professionals with technical inquiries and resolved technical issues for hematology and coagulation product line.
  • Trained new technicians on entire Panasonic product line including company subsidiaries.

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7. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how technical service representatives use ip:
  • Installed and serviced various analog and IP video monitoring systems including cameras, digital video recorder and network video recorder applications.
  • Install, maintain, and service IP network and transport service hardware and software under limited supervision.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how technical service representatives use windows:
  • Performed administrative procedures and maintained documentation Windows Server Team.
  • Performed repairs and troubleshooting on Windows Mobile phones, Android models, Blackberry, as well as non data cellular devices.

9. Technical Issues

Here's how technical service representatives use technical issues:
  • Assisted customers in resolving both technical and non-technical issues that relate to their satellite/internet service in a call center environment.
  • Collaborate with international users in South Korea and Japan to effectively identify and resolve technical issues in the area supported.

10. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how technical service representatives use technical assistance:
  • Traveled worldwide providing on-site technical assistance to insure proper operation and installation of voice, video, and data communications equipment.
  • Facilitated the environmental equipment/instrumentation rental program and provided technical assistance to a wide range of customers.

11. Customer Complaints

Here's how technical service representatives use customer complaints:
  • Transitioned to floor support; as needed for newly hired representatives deescalating and resolving various customer complaints.
  • Provided technical troubleshooting assistance to customers; documented and assisted with the resolution of all customer complaints.

12. Customer Support

Here's how technical service representatives use customer support:
  • Provided technical and customer support for customers of Dish Network Satellite television service.
  • Provided superior customer support while demonstrating excellent project awareness skills.

13. Preventative Maintenance

Here's how technical service representatives use preventative maintenance:
  • Performed electrical and cosmetic repairs, modifications, preventative maintenance, and various calibrations on different types of medical machines.
  • Performed preventative maintenance and advanced troubleshooting on multiple types of anesthesia machines and patient monitors.

14. Customer Issues

Here's how technical service representatives use customer issues:
  • Utilized customer relations management software, support ticketing systems and remote desktop support to effect timely resolutions to customer issues.
  • Asked probing questions to diagnose customer issues; determined appropriate solution based on diagnosis and executed logical solution.

15. Inbound Calls

Here's how technical service representatives use inbound calls:
  • Handle inbound calls from technicians regarding scheduled installations and/or maintenance appointments.
  • Provided technical support via inbound calls for medical analyzers.
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List of technical service representative skills to add to your resume

Technical service representative skills

The most important skills for a technical service representative resume and required skills for a technical service representative to have include:

  • Customer Satisfaction
  • Switches
  • LAN
  • VPN
  • Strong Customer Service
  • Product Line
  • IP
  • Windows
  • Technical Issues
  • Technical Assistance
  • Customer Complaints
  • Customer Support
  • Preventative Maintenance
  • Customer Issues
  • Inbound Calls
  • TSR
  • Product Knowledge
  • Technical Problems
  • Customer Inquiries
  • Technical Troubleshooting
  • Technical Training
  • Product Issues
  • Technical Support
  • Customer Accounts
  • Outbound Calls
  • Technical Expertise
  • Problem Resolution
  • Customer Sites
  • Call Tracking
  • Corrective Action
  • Customer Problems
  • One-Call Resolution
  • Customer Relations
  • Warranty Claims
  • Field Testing
  • Software Issues
  • OEM
  • Service Issues
  • Inventory Control
  • Chat Support
  • Provide Customer Support
  • Apple
  • Computer System
  • Develop Strong Relationships
  • Phone Support
  • Call Handling
  • Trouble Tickets
  • ISO

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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