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What is a technical support services manager and how to become one
Behind every technical team--be it in IT, engineering, or maintenance--there is a technical support services manager overseeing it all. They are responsible for ensuring that all jobs are done on time, all of the team's goals are met, and every operational process is as efficient as it can be.
Other responsibilities of a technical support services manager typically include monitoring physical inventory levels, providing input in certain business processes, training staff, and cascading business objectives to their team. As a first-level manager, a technical support services manager is someone who has great leadership skills, is an excellent communicator, and has a proactive attitude towards work.
When hiring for a technical support services manager position, most employers look for a candidate with a bachelor's degree in business, computer science, IT, or other relevant major. However, some employers may hire a candidate with only a high school diploma. Furthermore, at least one to two years of experience in a supervisory role or related area is a huge advantage.
As a first-level manager, one working in this position can earn around $35.61 an hour or $74,079 a year.
What general advice would you give to a technical support services manager?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $75,502
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.64%
Black or African American 10.34%
Hispanic or Latino 16.22%
Unknown 5.38%
White 57.02%
Genderfemale 28.73%
male 71.27%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technical support services manager career paths
Key steps to become a technical support services manager
Explore technical support services manager education requirements
Start to develop specific technical support services manager skills
Skills Percentages Support Services 9.71% Customer Service 8.71% Customer Satisfaction 6.71% Project Management 6.68% PC 4.59% Complete relevant technical support services manager training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support services managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support services manager based on U.S. Bureau of Labor Statistics data and data from real technical support services manager resumes.Research technical support services manager duties and responsibilities
- Manage and mentore Unix staff with quarterly and annual reviews and weekly status reports to senior management.
- Manage all operating end-user software including JavaScript - updating/installing Java.
- Determine the frequency and content of status reports from the project team analyze results, and troubleshoot problem areas.
- Monitor global networks and Linux server farms.
Prepare your technical support services manager resume
When your background is strong enough, you can start writing your technical support services manager resume.
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Apply for technical support services manager jobs
Now it's time to start searching for a technical support services manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical support services manager job
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Average technical support services manager salary
The average technical support services manager salary in the United States is $75,502 per year or $36 per hour. Technical support services manager salaries range between $50,000 and $113,000 per year.
What am I worth?
How do technical support services managers rate their job?
Technical support services manager reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
