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Job outlook for technical support services managers in the United States
Technical support services manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected technical support services manager job growth rate is 10% from 2018-2028.
About 83,100 new jobs for technical support services managers are projected over the next decade.
Technical support services manager salaries have increased 9% for technical support services managers in the last 5 years.
There are over 123,209 technical support services managers currently employed in the United States.
There are 182,429 active technical support services manager job openings in the US.
The average technical support services manager salary is $75,502.
Are technical support services manager jobs in demand?
Technical support services manager job and salary trends over time
Technical support services manager jobs over time
Technical support services manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 123,209 | 0.04% |
| 2020 | 131,592 | 0.04% |
| 2019 | 140,229 | 0.04% |
| 2018 | 79,416 | 0.02% |
| 2017 | 77,285 | 0.02% |
Average technical support services manager salary over time
Technical support services manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $75,502 | $36.30 | +3.4% |
| 2025 | $73,014 | $35.10 | +2.3% |
| 2024 | $71,361 | $34.31 | +1.5% |
| 2023 | $70,283 | $33.79 | +1.7% |
| 2022 | $69,135 | $33.24 | +1.6% |
Technical support services manager jobs by state
Most common states for technical support services managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 544 | 78% |
| 2 | Minnesota | 5,576,606 | 2,164 | 39% |
| 3 | South Dakota | 869,666 | 335 | 39% |
| 4 | New Mexico | 2,088,070 | 661 | 32% |
| 5 | North Dakota | 755,393 | 240 | 32% |
| 6 | Missouri | 6,113,532 | 1,895 | 31% |
| 7 | Iowa | 3,145,711 | 947 | 30% |
| 8 | Delaware | 961,939 | 292 | 30% |
| 9 | Colorado | 5,607,154 | 1,608 | 29% |
| 10 | Arkansas | 3,004,279 | 875 | 29% |
| 11 | Alaska | 739,795 | 217 | 29% |
| 12 | Nebraska | 1,920,076 | 545 | 28% |
| 13 | Wyoming | 579,315 | 159 | 27% |
| 14 | Illinois | 12,802,023 | 3,230 | 25% |
| 15 | Michigan | 9,962,311 | 2,502 | 25% |
| 16 | Nevada | 2,998,039 | 745 | 25% |
| 17 | Kansas | 2,913,123 | 718 | 25% |
| 18 | Washington | 7,405,743 | 1,781 | 24% |
| 19 | Massachusetts | 6,859,819 | 1,650 | 24% |
| 20 | New Hampshire | 1,342,795 | 324 | 24% |
Most common cities for technical support services managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Flagstaff | 3 | 4% | $68,451 |
| 2 | Clearwater | 1 | 1% | $57,499 |
| 3 | Phoenix | 5 | 0% | $67,776 |
| 4 | Milwaukee | 2 | 0% | $73,361 |
| 5 | Tucson | 2 | 0% | $66,581 |
| 6 | Atlanta | 1 | 0% | $59,170 |
| 7 | Chandler | 1 | 0% | $67,528 |
| 8 | Charlotte | 1 | 0% | $62,618 |
| 9 | Denver | 1 | 0% | $60,680 |
Technical Support Services Manager job outlook: Expert opinions
Our panel of technical support services manager experts
California State University - Long Beach
Dominican University
Loyola University Chicago
What are the biggest trends we'll see in the Technical Support Services Manager job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What Technical Support Services Manager skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What general advice would you give to a Technical Support Services Manager?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What are the biggest trends we'll see in the Technical Support Services Manager job market given the pandemic?
Kate Marek Ph.D.: Probably an acceleration of existing trends - remote working, skill-set based job openings (rather than degree-specific), along with an ongoing need for necessary skills such as writing, problem-solving, collaboration, and project management.
What Technical Support Services Manager skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.: If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.
What general advice would you give to a Technical Support Services Manager?
Kate Marek Ph.D.: Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.
What type of skills will young Technical Support Services Managers need?
Peter Dordal Ph.D.: I'm leaving off software developers, and answering about our Information Technology graduates.
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.