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Technology resource manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Denise Lorenzetti,

Peter Dordal Ph.D.

Below we've compiled a list of the most critical technology resource manager skills. We ranked the top skills for technology resource managers based on the percentage of resumes they appeared on. For example, 24.4% of technology resource manager resumes contained hr as a skill. Continue reading to find out what skills a technology resource manager needs to be successful in the workplace.

15 technology resource manager skills for your resume and career

1. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how technology resource managers use hr:

Transformed a reactive and administrative HRIS department into a strategic, high performing and efficient HR Technology organization.
Provided oversight of SaaS model delivery and advised HR leadership team on the best use of technology to support business direction.

2. HRIS

Here's how technology resource managers use hris:

Led a formal gathering of functional requirements of an HRIS system (SAP).

3. Performance Management

Here's how technology resource managers use performance management:

Assisted systems managers in learning requirements and processes for performance management.
Point of contact for multiple performance management and compensation systems (SumTotal Systems) at both corporate and project levels.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how technology resource managers use payroll:

Managed a team of programmers in administering human resources and payroll processes for 6000 employees.
Supervised a nationwide employee call center that provided human resources and payroll support.

5. Resource Management

Resource management is under what you call project management, wherein it is used to manage a business. This particular skill involves planning, creating, developing, implementing, and adapting certain information or data related to a project.

Here's how technology resource managers use resource management:

Managed 9 direct reports responsible for resource management and technological support for multiple contact centers supporting Amway North America operations.
Key resource in analyzing financial and resource management data across multiple platforms.

6. SQL

Here's how technology resource managers use sql:

Used SQL expertise to develop numerous stored procedures and database tuning for sales/ROI analysis.
Administrated and developed the CRM SQL database for sales force of 200+ sales representatives.

7. Direct Reports

Here's how technology resource managers use direct reports:

Managed up to 4 direct reports, supervising procurement analysts in the procurement of supplies, IT equipment and travel services.
Convinced senior management to award promotions to several direct reports during the tenure as a manager.

8. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how technology resource managers use service delivery:

Oversee the 7x24 technical resources, which included the overall integrity of the service delivery process from beginning to end.
Govern service delivery metrics and MTTR over NG contract.

9. Technical Training

Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.

Here's how technology resource managers use technical training:

Generated content development guidelines and co-developed 150+ hour technical training curriculum.
Ensured proper employee skill development, technical training, and career training.

10. Business Processes

Here's how technology resource managers use business processes:

Manage portfolio of technology applications supporting all Order-to-Cash, Forecast-to-Pay, Finance, and Credit business processes.
Understand system flows and the business processes that they support.

11. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how technology resource managers use erp:

Managed SOX compliance implementation collaborating with external auditors to review change management process for ERP operations and verify existing monitoring tools/alarms.
Project manager providing technical leadership, process development and on-site training for ERP start-up in Shanghai, China manufacturing facility.

12. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how technology resource managers use performance reviews:

Facilitated background checks, contract extensions and performance reviews for all contractors on assignment.
Manage and mentor IT staff, conduct coaching and guidance in assessing training needs, achieved top ranking in performance reviews.

13. PeopleSoft

Here's how technology resource managers use peoplesoft:

Managed the PeopleSoft Certification program.
Improved systems compliance through integration with PeopleSoft to create an employee time-tracking system.

14. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how technology resource managers use infrastructure:

Managed performance and workload for up to 72 Developers, Business Analysts, Infrastructure employees and a variable staffing pool.
Managed operational process and infrastructure by overseeing all requests sent to India team mailbox to reduce risk and improve efficiency.

15. Data Warehouse

Data warehouse, often abbreviated as either DW or DWH is a system used in computing for data analysis as well reporting. The DW is also considered to be an integral component of business intelligence as they also provide storage facilities for both real-time and historical data. ETL and ELT are the two driving forces behind a data warehouse system.

Here's how technology resource managers use data warehouse:

Provided disaster recovery planning and testing for the data warehouses.
Developed data warehouse structures using QSI and PDM.

What skills help Technology Resource Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technology resource manager resumes?

Denise Lorenzetti

Director of Binghamton University's Fleishman Center for Career and Professional Development, Binghamton University

Employers have been placing a large emphasis on finding candidates with skills that demonstrate the ability to utilize technology and demonstrate adaptability, resilience and taking initiative.

Tech skills such as programming, coding, and Excel continue to be valuable to employers for both tech and non-tech roles.

Employers are also interested in learning how graduates spent their time during the pandemic. If internships were not an option, continuing to build skills through online classes such as LinkedIn Learning or Coursera, virtually volunteering, and demonstrating to employers a commitment to growing during the pandemic is critically important.

Job seekers can demonstrate this by earning microcredentials and digital badges relevant to the industry they are interested in or in areas they are passionate about.

What type of skills will young technology resource managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What technical skills for a technology resource manager stand out to employers?

Angela Sebby Ph.D.

Assistant Professor, Western Carolina University

Business, creative, and organizational skills - I would recommend that upcoming graduates are proficient in Word, Excel (highly used), Powerpoint, Outlook (especially how to send meeting requests and calendar organization), TEAMS, Gantt charts for team management, Mindmapping for creativity, and design software. Additionally, I would recommend that they learn how to properly utilize social media for marketing and PR, not just personal posting. Finally, email etiquette would be essential.

What soft skills should all technology resource managers possess?

Todd Terry

Department Chair, Management, Davenport University

Graduates as they prepare to enter the workforce should pay particular attention to their ability to communicate with coworkers. This communication could happen through face-to-face interactions, remote meetings with the aid of technology for example, meeting by computer software, written communication through instant messaging, or emails. Also, part of communicating is being a good listener.
Graduates should have good critical thinking skills. They will need to be adaptive and able to analyze data to make good informed decisions.
In today's work environment, working on teams is a regular function. Therefore, employers are looking for the candidate who can professionally interact with other team members, have a positive attitude and a good work ethic.

Do you want to know more?

List of technology resource manager skills to add to your resume

The most important skills for a technology resource manager resume and required skills for a technology resource manager to have include:

HR
HRIS
Performance Management
Payroll
Resource Management
SQL
Direct Reports
Service Delivery
Technical Training
Business Processes
ERP
Performance Reviews
PeopleSoft

Infrastructure
Data Warehouse
SLA
HVAC
Business Analysts
Business Development
Windows
PMO
Process Improvement
SharePoint
Desktop
QA
Vendor Relationships

Reference Checks
Dice
CIO
ISO
Interview Process
Training Programs
HTML
Linkedin
Career Development
RFP
PC
Executive Leadership
DOD

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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