Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Telecommunication operator skills for your resume and career

Updated January 8, 2025
4 min read
Telecommunication operator example skills
Below we've compiled a list of the most critical telecommunication operator skills. We ranked the top skills for telecommunication operators based on the percentage of resumes they appeared on. For example, 19.4% of telecommunication operator resumes contained patients as a skill. Continue reading to find out what skills a telecommunication operator needs to be successful in the workplace.

15 telecommunication operator skills for your resume and career

1. Patients

Here's how telecommunication operators use patients:
  • Help disabled patients with physical difficulties by providing wheelchairs or requesting transport assistance
  • Research staff members and patients by use of hospital software programs, Microsoft Word, Excel, and Outlook programs.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telecommunication operators use customer service:
  • Created and implanted office procedures that ensure delivery on information and customer service within the established deadlines.
  • Provided customer service for over 100 different clinics after hours and paged physicians upon patient/hospital request.

3. Emergency Situations

Here's how telecommunication operators use emergency situations:
  • Recognized for my ability to coordinate efforts with multiple agencies and remain in control during emergency situations.
  • Operated radios and other computer-aided dispatch equipment for and in emergency situations.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telecommunication operators use telephone calls:
  • Answer and forward telephone calls using computerized telephone systems.
  • Updated and maintained accurate records and logs of all radio transmissions, telephone calls and other records within computer-aided dispatch systems.

5. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how telecommunication operators use non-emergency calls:
  • Answered and dispatched 911 emergency and non-emergency calls to surrounding police and fire municipalities.
  • Determined the nature and location of calls while prioritizing emergency and non-emergency calls.

6. Telecommunication

Here's how telecommunication operators use telecommunication:
  • Supervised telecommunication operations and reinforced the confidentiality in telecommunications.
  • Developed telecommunication skills in telemarketing.

Choose from 10+ customizable telecommunication operator resume templates

Build a professional telecommunication operator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your telecommunication operator resume.

7. Computer Aided Dispatch

Here's how telecommunication operators use computer aided dispatch:
  • Screened and obtained essential information from computer aided dispatch or caller.
  • Operated a Computer Aided Dispatch program to record calls for service and to dispatch Police, Fire, and EMS Units.

8. Emergency Codes

Here's how telecommunication operators use emergency codes:
  • Monitored and dispatched internal emergency response to all Kansas Standardized Emergency Codes integrated with life and facility safety alarms.
  • Announced emergency codes and contacted pertinent personnel and agencies according to emergency protocol.

9. Computer System

Here's how telecommunication operators use computer system:
  • Follow emergency protocol and notifying personnel using various communication devices and computer systems while maintaining composure in high intensity conditions.
  • Acted as department representative for inputting and validating information in national and state computer systems.

10. Public Safety Agencies

Here's how telecommunication operators use public safety agencies:
  • Build relationships with dispatching team, law enforcement emergency services, public safety agencies, etc.
  • Communicated effectively to neighboring local public safety agencies via live broadcast of two-way digital high frequency radio.

11. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how telecommunication operators use ems:
  • Dispatched and monitored numerous radio transmissions for DPS, Sheriff's Department, Fire Department, and EMS.
  • Monitored surveillance cameras and handled all aspects of Fire, EMS, and Police for base operations.

12. CAD

Here's how telecommunication operators use cad:
  • Utilize various other programs (LawSoft CAD, CJIS, InfoCop and AOCTELE) to assist patrol and detectives.
  • Use the CAD tools to research call history and locate callers who are unsure of their location.

13. Emergency Services

Here's how telecommunication operators use emergency services:
  • Process and dispatch the appropriate emergency services required for a law enforcement environment.
  • Processed and prioritized calls requesting emergency services.

14. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how telecommunication operators use pbx:
  • Answered PBX, used computerized system for physician's answering service, hospital phones and paging.
  • Fast and accurate operation of a PBX Console during routine and heavy traffic.

15. Law Enforcement Agencies

Here's how telecommunication operators use law enforcement agencies:
  • Relay information and messages to law enforcement agencies and emergency response personnel.
  • Provide support to Parker County and other law enforcement agencies to obtain driving records and criminal history returns when requested.
top-skills

What skills help Telecommunication Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of telecommunication operator skills to add to your resume

Telecommunication operator skills

The most important skills for a telecommunication operator resume and required skills for a telecommunication operator to have include:

  • Patients
  • Customer Service
  • Emergency Situations
  • Telephone Calls
  • Non-Emergency Calls
  • Telecommunication
  • Computer Aided Dispatch
  • Emergency Codes
  • Computer System
  • Public Safety Agencies
  • EMS
  • CAD
  • Emergency Services
  • PBX
  • Law Enforcement Agencies
  • Two-Way Radio
  • Alarm Systems
  • HIPAA
  • Dispatch System
  • Windows
  • Communications Equipment
  • TDD
  • Emergency Procedures
  • Radio Traffic
  • Multi-Line Phone System
  • Inbound Calls
  • Transferring Calls
  • Stressful Situations
  • Outbound Calls
  • Alertness
  • Computer Equipment
  • Paging Systems
  • Computer Terminals
  • Communication Systems
  • Conference Calls
  • CPR
  • Radio Systems
  • Computer Screens
  • Customer Inquiries
  • COMSEC
  • Background Checks
  • Tcic
  • NCIC
  • Message Traffic
  • Teleconferencing
  • Transmitters
  • Switchboards
  • Data Systems
  • Protective Orders
  • Medical Emergencies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs