Telephone operators supervisor skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical telephone operators supervisor skills. We ranked the top skills for telephone operators supervisors based on the percentage of resumes they appeared on. For example, 25.8% of telephone operators supervisor resumes contained quality customer service as a skill. Continue reading to find out what skills a telephone operators supervisor needs to be successful in the workplace.

8 telephone operators supervisor skills for your resume and career

1. Quality Customer Service

Here's how telephone operators supervisors use quality customer service:

Educate customers and provide high quality customer service.
Provided quality customer service to retail consumer base cliental.

2. Computer System

Here's how telephone operators supervisors use computer system:

Input personnel information into the company financial and personnel computer system.
Place orders in computer system from field representatives for Telephone service

3. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how telephone operators supervisors use credit card:

Answered questions regarding merchant credit cards/accounts
Activated merchant credit cards 3.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone operators supervisors use telephone calls:

Job responsibilities included incoming telephone calls from producers, Policy holders, and internal associates regarding new and existing Jackson accounts.
Responded and resolved routine to moderately complex customer deposits and loan inquiries and transactions requests via inbound telephone calls.

5. Phone System

Here's how telephone operators supervisors use phone system:

Answered over 150 calls within an 8 hour shift using the Amtelco computerized phone system.
Answered numerous incoming phone lines via integrated computer/phone system.

6. Office Equipment

Here's how telephone operators supervisors use office equipment:

Maintained maintenance of office equipment.
Solicited new clients, ordered office supplies and maintained the upkeep of all office equipment via contractors.

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7. Customer Complaints

Here's how telephone operators supervisors use customer complaints:

Accept and reviewed telephone, written or in-person customer complaints regarding alleged service irregularities or employee conduct.
Maintained customer satisfaction by handling customer complaints, initiating cost saving contracts and ensuring their fulfillment.

8. Customer Accounts

Here's how telephone operators supervisors use customer accounts:

Balanced bank statements, input counter deposits, and adjusted customer accounts.
Updated and tracked customer accounts.

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List of telephone operators supervisor skills to add to your resume

The most important skills for a telephone operators supervisor resume and required skills for a telephone operators supervisor to have include:

Quality Customer Service
Computer System
Credit Card

Telephone Calls
Phone System
Office Equipment

Customer Complaints
Customer Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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