Time motion analyst skills for your resume and career

Call Volume refers to the number or frequency of calls made by any person during a particular period of time. It's also the number of inbound calls received by a call center during a period of time. In another context, it's the volume as in the literal sound of a call being made which can be reduced or increased.

Schedule adherence is an evaluation metric or standard set by companies to assess whether or not call center agents are adhering to their assigned schedules. It is a time, procedure, and team management system employed by various call agencies to ensure the smooth functioning of their enterprise.

OT, also known as Occupational Therapist, helps people of different age groups to participate in things they like to do by using therapeutic strategies in everyday activities. An OT plays the role of customer service representative and receives payment based on their tasks. They are concerned with promoting the health and well-being of their patients or clients. With the use of assessment and intervention, they help develop, recover, and maintain individuals, groups, or communities' meaningful activities.

Paid time off or often referred to as PTO, is given in most companies or agencies intended for their employees. Although there are many benefits and time offs given for employees such as vacation leave, sick leave, maternity or paternity leave, bereavement leave, PTO is when the worker is given time to have a break or not go to work for essential purposes. This kind of agreement happens every year, wherein the workers are paid to have a break from work. Not all employers give such an offer, depending on the status of the company.

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Identify Trends refers to the act of analyzing recent history and determining how the history connects. This is commonly seen in social media, where trends may be different challenges completed to raise awareness for an organization or disease, or it may be a purchasing trend to determine what product will most likely sell next.

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.