Toll operator skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical toll operator skills. We ranked the top skills for toll operators based on the percentage of resumes they appeared on. For example, 32.8% of toll operator resumes contained emergency calls as a skill. Continue reading to find out what skills a toll operator needs to be successful in the workplace.

5 toll operator skills for your resume and career

1. Emergency Calls

Here's how toll operators use emergency calls:

Handled emergency calls and special assistance calls for customers who were unable to dial.
Served as relief manager, processed emergency calls, general office duties.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how toll operators use telephone calls:

Put through long distance calls and shop-to-shore telephone calls, both domestic and international.
Assisted customers with placement of local and long distance telephone calls.

3. Directory Assistance

Here's how toll operators use directory assistance:

Assist with directory assistance and local toll call requests.
Provided directory assistance/information to customers.

4. Telephone Numbers

Here's how toll operators use telephone numbers:

Utilized research to cleanse database, involving the identification and separation of targeted telephone numbers.
Give information to customers needing residential or business listed telephone numbers and/or addresses

5. Inbound Calls

Here's how toll operators use inbound calls:

Processed inbound calls and provided internet based customer service; insured adherence to quality standards.
Handled large volume of outbound/inbound calls for alphabetical and geographical listings for residential and business directories.

What skills help Toll Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of toll operator skills to add to your resume

The most important skills for a toll operator resume and required skills for a toll operator to have include:

Emergency Calls
Telephone Calls

Directory Assistance
Telephone Numbers

Inbound Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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