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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $43,511 | $20.92 |
| 2 | Chelsea, MA | $41,132 | $19.77 |
| 3 | Charlotte, NC | $39,906 | $19.19 |
| 4 | Albany, NY | $39,777 | $19.12 |
| 5 | Jacksonville, FL | $39,599 | $19.04 |
| 6 | Reston, VA | $39,552 | $19.02 |
| 7 | Groton, CT | $39,021 | $18.76 |
| 8 | Cheyenne, WY | $38,207 | $18.37 |
| 9 | Blue Bell, PA | $37,192 | $17.88 |
| 10 | Atlanta, GA | $37,018 | $17.80 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Account Executive/Customer Service | $121,649 | $58 | - |
| 2 | Support Clerk | $121,384 | $58 | - |
| 3 | Customer Support Executive | $109,706 | $53 | - |
| 4 | Senior Representative | $109,060 | $52 | - |
| 5 | Software Support Representative | $100,779 | $48 | - |
| 6 | Technical Support Advisor | $99,901 | $48 | - |
| 7 | Lead Technical Support Representative | $92,039 | $44 | - |
| 8 | Customer Support Professional | $91,654 | $44 | - |
| 9 | Marketing Support Representative | $82,949 | $40 | - |
| 10 | Customer Support Associate | $80,364 | $39 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | IBM | $57,901 | $28 | 57 |
| 2 | Oracle | $42,440 | $20 | 416 |
| 3 | Micron Technology | $41,652 | $20 | 2 |
| 4 | Citrix | $40,663 | $20 | - |
| 5 | Intergraph | $39,416 | $19 | - |
| 6 | Librato, Inc. | $36,984 | $18 | - |
| 7 | Xilinx | $36,540 | $18 | - |
| 8 | NCR | $36,302 | $17 | - |
| 9 | Nuance Communications | $35,319 | $17 | - |
| 10 | Systems Integration | $34,102 | $16 | 10 |
| 11 | Computech, An Nci Company | $34,038 | $16 | 13 |
| 12 | Genesis Networks | $34,005 | $16 | - |
| 13 | CSI Plus | $33,824 | $16 | - |
| 14 | ADNET Systems | $33,740 | $16 | - |
| 15 | Ellucian | $33,734 | $16 | 2 |
| 16 | Truestone, Llc | $33,690 | $16 | - |
| 17 | DXC Technology | $33,664 | $16 | 9 |
| 18 | ManTech | $33,148 | $16 | 7 |
| 19 | SAIC | $32,954 | $16 | 31 |
| 20 | Micro Focus (US), Inc. | $31,704 | $15 | - |