United Way of Greater Cleveland jobs in Cleveland, OH - 5856 jobs
Vice President, Major Gifts
United Way of Greater Cleveland 3.7
United Way of Greater Cleveland job in Cleveland, OH
The Vice President of Major Gifts is a key member of the United Way of Greater Cleveland's (UWGC) Senior Leadership Team, working closely with the Chief Revenue Officer (CRO), the CEO, the Board of Directors, and the counterpart Vice President of Development to advance the organization's annual revenue goals while also holding and being responsible for their own giving portfolio. This role is responsible for identifying, cultivating, soliciting, and stewarding high-level donors that contribute through their workplaces, companies, or on their own.
As the lead individual gift officer, the VP will manage a portfolio of approximately 75-90 major donor and institutional investor relationship partners capable of making six- and seven-figure investments in UWGC's mission. This VP will work with UWGC data to determine and report on trends and opportunities for new prospects and existing donors driven insights, create relationship specific moves management steps, strategies, and assignments, and leverage cross-departmental collaboration to grow significant philanthropic investments in United Way of Greater Cleveland's mission. This role will include at least two direct reports and is structured to accommodate future management responsibilities as the value of the portfolio grows.
The VP will work with the CRO to set yearly goals for all UWGC key institutional relationships and major gifts, as well as his/her own portfolio, and will provide regular reporting to the CRO and/or other UWGC team members where they overlap on metrics and advances to the goals.
Duties and Responsibilities
Fundraising & Donor Relationship Management
Manage a portfolio of 75-90 high-value donors and prospects.
Conduct significant prospect and donor touches per month, meeting in person as much as possible.
Prepare proposals, solicit, close and steward six and seven figure gifts to meet yearly revenue goals approved by CRO.
Partner with the CRO to develop individualized cultivation and stewardship plans with strategies that align donor interests with organizational priorities, for both their own portfolio and support and serve as a resource for other Revenue Team members and their portfolios
Build relationships with executives, corporate leaders, community influencers, and high-net-worth individuals.
Utilize internal and external data analytics and networking to identify new major donor prospects annually for UWGC.
Collaboration & Cross-Functional Engagement
Work closely with other members of the Revenue Team to integrate cultivation, solicitation and stewardship strategies across corporate, individual, foundation, government and planned giving initiatives.
Collaborate with other members of the Revenue Team to provide content and direction to develop compelling proposals, pitch decks and stewardship pieces.
Partner with Community Impact, Finance, and other departments to translate programmatic goals into donor-ready investments.
Prospect Strategy & Reporting
Employ data tools, donor databases, and market intelligence to assess donor capacity, affinity, and likelihood of giving.
Create individualized gift targets for major prospects for the UWGC yearly campaign as well as gifts-of-a-lifetime.
Oversee development and execution of tailored cultivation, solicitation and stewardship plans for high-impact donor relationships, especially focused on major donors assigned across the Revenue Team.
Produce bi-monthly reporting on major giving revenue, forecasting, prospect movement and metrics/KPIs dashboard, ensuring effective use of CRM.
Report to the CRO and CEO on goals and strategies based on donor response and market conditions.
Management & Leadership Responsibilities
Collaborate with the CRO and CEO on major gifts donor strategy, meeting preparation - including input on meeting briefings, and strategic asks related to major gift donors.
Support board members in peer engagement and fundraising activities related to major gift donors.
Coach and provide briefings for board members on fundraising strategies and for specific prospect assignments related to major gift donors.
Supervise at least two members of the Major Gifts Team, ensuring effective alignment and support of mid-level donor programs, events and donor pipeline, particularly focused on moves management of mid-level donors to major donors.
Coach and guide Revenue Team members in major gifts best practices, moves management, and donor engagement techniques and process.
Foster a collaborative, results-oriented culture within Major Gifts and across the Revenue Team.
Community Engagement & Representation
Represent United Way of Greater Cleveland at key community, corporate, and philanthropic events that further their efforts to cultivate and steward major gift donors, either with their portfolio donors or prospects or on behalf of the CRO or CEO activities related to major gift donors.
Serve as an ambassador for UWGC's mission, demonstrating deep knowledge of its impact and strategic goals.
Other duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Specialized Knowledge, Skills, and Abilities (KSA)
Proven track record in securing and stewarding six- and seven-figure gifts.
Strong relationship-building skills with high-net-worth individuals.
Experience utilizing donor databases, CRMs, and data analysis for fundraising strategy.
Knowledge of workplace giving, individual giving, planned giving, and other fundraising channels.
Exceptional written, verbal, and presentation skills.
Strategic thinker with the ability to balance long-term vision with day-to-day execution.
Demonstrated ability to work collaboratively across departments and with external partners.
Familiarity with Greater Cleveland's philanthropic landscape is a plus.
Proficient in computer skills, including Microsoft Office Suite, donor databases and Artificial Intelligence (AI).
Work Environment/Physical Demands (if any)
The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment, which includes, but not limited to, the following:
Some local travel and occasional overnight travel.
Ability and means to travel on a flexible schedule as needed, proof of liability and property damage on the vehicle used is required.
Occasionally required to stand, walk, sit, use hands to fingers, hand or feel objects, tools, or controls, reach with hands and arms, talk, and hear.
Employees may need to occasionally lift up to 25 lbs.
The noise level in the work environment is usually minimal.
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$107k-157k yearly est. Auto-Apply 4d ago
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Manager, Data & Electronic Giving
United Way of Greater Cleveland 3.7
United Way of Greater Cleveland job in Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
Data Management
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$49k-64k yearly est. Auto-Apply 60d+ ago
Attorney
United States Marine Corps 4.3
Tampa, FL job
Commission as a Marine Corps Officer and practice law as a Judge Advocate in support of the nation's most elite fighting force. As a Marine attorney, you will have the opportunity to serve in a variety of dynamic legal roles, including:
Criminal Litigation: Represent the United States or United States Marines in federal court and administrative proceedings.
In-House Counsel: Advise military leadership on litigation, government ethics, operational law, internal investigations, government relations, and administrative matters.
Legal Assistance: Provide legal services to Marines, Sailors, and their families in areas such as estate planning, landlord-tenant disputes, and family law.
Operational and International Law: Deploy and serve alongside operational units, offering real-time legal advice on rules of engagement, the law of armed conflict, and international agreements.
Minimum Requirements (Students)
Mental aptitude test (Greater than 1000 SAT or 22 ACT or 74 ASVAB, & LSAT)
Accepted to, or currently attending, Law School
Competitive physical fitness
Minimum Requirements (J.D. Graduate)
Admitted to State Bar
Competitive physical fitness
$62k-102k yearly est. 4d ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
West Palm Beach, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Digital Engagement Coordinator
Lifebanc 4.0
Cleveland, OH job
Are you ready to save a life?
Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.
Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.
Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.
What is Lifebanc?
Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.
The Digital Engagement Coordinator advances Lifebanc's mission to save and heal lives through organ, eye, and tissue donation by creating and sharing powerful stories that inspire action. This role manages
Lifebanc's digital ecosystem - including social media, website, email, and paid digital advertising - to expand awareness, drive registrations, and deepen community engagement. The Digital Engagement
Coordinator will lead both organic and paid digital strategies, ensuring content, campaigns, and reporting align with organizational goals and measurable impact.
Essential Functions:
• Develop and manage integrated paid and organic digital campaigns that advance education,
awareness, and registration goals across Meta, Google Ads, YouTube, LinkedIn, X, TikTok, etc.).
• Concept, script, and produce compelling multimedia content (short videos, graphics, and visual stories) for both organic and paid channels.
• Build, test, and refine audience segments to maximize reach, engagement, and conversion efficiency.
• Write and design mission-driven content that resonates across diverse audiences - including donor families, recipients, partners, and the public.
• Ensure all digital storytelling aligns with brand voice, privacy standards, and HIPAA compliance.
• Monitor and respond to engagement with empathy, professionalism, and a deep understanding of Lifebanc's mission.
• Support digital fundraising and event registration pages.
• Implement and manage tracking tools (Google Analytics 4, Meta Pixel, Google Tag Manager) for conversion and performance monitoring.
• Develop campaign dashboards and provide actionable insights on ROI, reach, engagement, and conversions.
• Collaborate with leadership to define KPIs and ensure digital strategies support measurable outcomes.
• Continuously refine campaigns and creative assets based on data and audience insights.
• Stay current on trends in nonprofit and health communications, social impact storytelling and audience engagement.
• Ensure website content remains current, optimized for SEO and aligned with marketing initiatives.
• Manage email newsletters and segmented campaigns to engage supporters, partners and donor families.
• Track website and email performance metrics, using data to guide content decisions and improvements.
• Collaborate with internal teams to amplify their work digitally.
• Capture and share content from community events, partnerships, and public education efforts.
• Support media or public relations outreach as needed.
• Perform other duties as assigned.
Education and Experience:
• Degree in Communications, Marketing, Multimedia Journalism, or related field or equivalent
professional experience.
• 3-5 years of experience in digital marketing, preferably in nonprofit, healthcare, or cause marketing.
Knowledge, Skills and Abilities:
• Excellent written and verbal communication and visual storytelling skills.
• Experience in social media accounts and community management (Meta, LinkedIn, X, TikTok,
YouTube, etc.) and content management systems.
• Basic video editing and graphic design skills (Canva, Adobe Express, or similar).
• Understanding of sensitive communications and privacy standards.
• Passion for advancing Lifebanc's mission.
Physical Requirements:
•Ability to lift 25 pounds and to sit or stand for extended periods of time.
Compensation and Benefits:
When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short and long-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!
Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.
$52k-64k yearly est. Auto-Apply 4d ago
Family Support Coordinator I
Lifebanc 4.0
Cleveland, OH job
Are you ready to save a life?
Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.
Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.
Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.
What is Lifebanc?
Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.
Position Description:
This position is responsible for ensuring that all donors and potential donor families are offered the opportunity for donation through collaboration with Lifebanc and hospital staff members. The Family Support Coordinator I serves as a resource and support mechanism for both the donor families and hospital staff during the active donation process and responds to all donor family needs 24/7, in addition, the FSC will support and maintain the mission, vision and values of Lifebanc in their work and job duties.
Essential Functions:
Serves as a member of the health care team and provides support for end-of-life decisions regarding organ, tissue, and eye donation.
Onsite presence for collaboration with the health care team during end-of-life discussions of potential organ, tissue, and eye donors.
Assists in identifying the appropriate next of kin of potential organ, tissue, and eye donors in compliance with UAGA CMS, AATB, CMS standards and Lifebanc policies.
Knowledge of the details regarding the recovery process and benefits of donation to the donor family.
Under the direction of the FSC II, obtains and documents a comprehensive medical and social history interview with the next of kin, significant others and/or healthcare professionals of potential organ and tissue donors in compliance with CMS, AATB, FDA, EBAA standards and Lifebanc policies.
Accurately documents required information in iTransplant in a timely manner.
Provides crisis intervention, counseling techniques and emotional support for the donor family during the organ donation and recovery process in compliance with Lifebanc policies.
Provides support and memory making for donor families during the donor case.
Supports next of kin with requested follow up such as acceptance/deferral outcomes and/or post recovery notification.
Works with hospital team to assure details related to the coroner/medical examiner's involvement are communicated with the NOK such, contact name and phone number
Ensures departmental quality guidelines are maintained through timely and accurate documentation in donor charts to maximize opportunities for transplantation and provides essential customer service both within Lifebanc and outside the organization.
Assists the Bereavement Department and other departments in donor family related needs.
Performs other duties as assigned.
Education and Experience:
Bachelor's Degree preferred in social work, psychology, health care, funeral industry, education, or ministry.
At least 3 years of progressive experience in related field.
Experience in dealing with families in grief and/or crisis situations.
Appropriate current license pursuant to required education and experience.
Knowledge, Skills and Abilities:
Strong organizational skills.
Ability to maintain confidentiality.
Ability to be on call and work extended hours, including weekends and holidays.
Ability to make decisions after analyzing and interpreting a situation.
Ability to communicate effectively with a wide range of people including families, physicians, nurses, clergy, and staff regarding sensitive issues.
Ability to work independently from home, the office, or hospital settings. May also work out of car at times.
Current valid driver's license and automobile insurance.
Physical Requirements:
• Ability to lift 25 pounds and to sit or stand for extended periods of time.
Compensation and Benefits:
When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!
Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.
$35k-49k yearly est. Auto-Apply 42d ago
Referral Coordinator
Lifebanc 4.0
Cleveland, OH job
Are you ready to save a life?
Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.
Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.
Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.
What is Lifebanc?
Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.
Job Summary:
This position is responsible for the facilitation of the organ and tissue donation process through the identification and evaluation of each potential donor to ensure optimal outcomes for the donor families and recipients. This position is responsible for maintaining Lifebanc's relationship with hospital staff with on-site support and service.
Essential Functions:
· Assesses and determines potential donors to maximize donation opportunities.
· Provides onsite response to all potential organ donor referrals within the specified timeframe.
· Collects and organizes donor information from hospital documentation and clinical staff.
· Compiles any past medical and/or social history.
· Works with system team to ensure support during active cases.
· Evaluates donor status and communicates results to the AOC.
· Collaborates with donor hospital staff and FSL to provide real time coordination of authorization process.
· Develops and relays communication strategy (Huddle) with appropriate hospital staff to assure best care of potential donor families.
· Coordinates with the PTC/FSL and provides necessary information regarding donor and family assessment.
· Collaborates with Lifebanc staff and hospital staff to determine follow up plan for referrals.
· Provides onsite follow-up for referrals as needed.
· Participates in system team huddles and meetings.
· Records accurate and timely information to maintain thorough donor records.
· Initiates and maintains real time case documentation through Lifebanc electronic medical record.
· Verifies all appropriate authorizations, clearances and documentation have been obtained.
· Performs administrative responsibilities when necessary for the completion of all documentation, forms, letters, and follow-up required by Lifebanc protocol.
· Maintains complete and accurate records of all donor related expenses for finance department.
· Develops and maintains effective working relationships with key professional contacts including front line staff, physicians, medical examiners, and county coroners to best facilitate organ and tissue donation.
· Provides real time education to hospital staff to help facilitate organ and tissue donation.
· Performs other job duties, as assigned.
Night Shift: 7pm-7am. The schedule will include 3 shifts a week and will most likely include a weekend night shift.
Must be able to train for 7-8 weeks on day and/or night hours, and training days could vary.
Education and Experience:
· A degree, diploma, or certificate in the clinical health care field or related area preferred (EMT-B, EMT-P, LPN).
· Minimum 1-2 years of experience in the clinical health care field required.
Knowledge, Skills and Abilities:
· Proficient computer skills and working knowledge of basic equipment, e.g., printer, scanner, copier, and electronic communication devices simultaneously.
· Ability to assume responsibility without direct supervision, multitask and to demonstrate effective decision making within the scope of assigned authority.
· Strong interpersonal skills with the ability to interact and communicate effectively with a wide range of people, including medical staff, hospital personnel and donor families, if applicable.
· Ability to work independently from home, the office or hospital settings.
· Ability to maintain confidentiality and deal with diverse issues where many problems exist simultaneously and often compete for immediate attention.
· Ability to educate others in organ and tissue donation processes, including creating an environment that promotes learning.
· Ability to establish and maintain positive relationships with donor hospital and transplant center partners.
· Ability to follow established clinical policies, procedures, guidelines, and recommended improvements.
· Current valid driver's license and automobile insurance.
Physical Requirements:
· Ability to lift 25 pounds and sit or stand for extended periods.
Compensation and Benefits:
When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term and long-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!
Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.
$26k-31k yearly est. Auto-Apply 3d ago
Surgical Recovery Coordinator II
Lifebanc 4.0
Cleveland, OH job
Are you ready to save or heal a life?
Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.
Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.
Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.
What is Lifebanc?
Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.
Position Description:
This Surgical Technician position is a dual role that is responsible for providing organ preservation services to provide safe transplantable organs to those in need while meeting AOPO and UNOS standards. This position also fulfills the role and responsibility of a surgical technician for Lifebanc organ donor cases.
Essential Functions:
The Surgical Technician covers assigned shifts on the organ preservation call schedule to assure adequate and reliable coverage on a 24-hour basis including nights, weekends and holidays.
Effectively communicates with transplant surgeons and coordinators to provide information pertinent to the scheduled organ recovery and the perfusion and preservation of organs.
Provides on-site organ recovery and preservation support for organs to a variety of recovery surgeon teams.
Performs organ preservation during organ recovery/procurement and when applicable, performs recovery of an organ for research.
Responsible for preserving, packaging, and labeling of organs to be delivered for transplant.
Responsible for cannulating kidneys, placing on pump, and monitoring function for transplant.
Performs and/or arranges transportation of specimens and/or organs to transplant centers or hospitals.
Maintains designated working area, equipment, and supplies, assuring sufficient viable supply availability.
Maintains daily operations of preservation lab.
Maintains appropriate level of Surgical Recovery Services case paperwork.
Maintains Surgical Recovery Services research organ freezer and documentation of the usage of research organs.
Provide assistance to the local transplants centers in facilitating the import process in compliance with UNOS and Lifebanc policies.
Assist the local transplant center once an organ has been accepted, including running the local list, contacting local labs and preservation and arranging transportation.
Complete appropriate import documentation.
Accompanies recovery teams as needed on fly-outs for organ imports. Includes perfusion, packaging, labeling and review of all pertinent paperwork.
The Surgical Technician position prepares for the organ recovery process in the operating room at donor hospitals and at Lifebanc's Donor Care Facility (DCF).
Prepares the Lifebanc operating room suite for organ recovery.
Assists in the moving and the positioning of the organ donor in preparation of the organ donor recovery.
Prepares and processes biopsy slides.
Completes scheduled cleaning of the Lifebanc DCF as well as post case cleaning for organ and/or tissue recoveries.
Performs the job expectations of a surgical technician in the setting of an organ recovery.
Prepares for the recovery procedure by ensuring proper supplies are available and setting up the sterile table, instruments, and equipment appropriate to the surgical procedure.
Identify surgical instruments by name and knowing their use and application.
Assists in the draping and preparation of the donor and donor specimens.
Ability to pass instruments to surgical team according to needs.
Assures that all instrumentation is accounted for pre and post procedure.
Demonstrates an understanding of the use of surgical equipment, including electrosurgical devices, suction devices, emergency cardiac equipment and slush machines, and an expertise in aseptic technique.
Assist in the facilitation and the recovery of organs and/or tissues for research purposes.
Assesses the availability of placement of organs and/or tissues for research in compliance with current approved research programs at time of organ allocation.
Assists in the facilitations and the screening of neonatal referrals for research.
Upon completion of training may recover organs and/or tissues for research.
Attends, participates and as requested, makes formal presentations upon request at all mandatory Lifebanc meetings and events.
Provides clinical in-service training to staff at donor hospitals prior to recovery or scheduled in collaboration with Hospital Services staff.
Serves as a liaison between Lifebanc staff and transplant center surgeons, coordinators and other key personnel in the area of organ preservation.
Qualifications:
High school diploma required.
Graduate of an accredited School of Surgical Technology with a minimum of one year of experience as a surgical technician or;
1 to 2 years of OPO experience as a Surgical Recovery Coordinator/equivalent OPO industry experience and can demonstrate all skills and competence to fulfill the role of a surgical technician during an organ recovery at Lifebanc preferred.
BLS required; certification must be approved by the American Heart Association (AHA).
CTP (Certified Transplant Preservationist) recommended within two years of employment and maintained throughout employment with Lifebanc.
CST (Certified Surgical Technician) preferred.
Knowledge and understanding of medical terminology.
Knowledge of and skill in sterile technique.
Ability to stand for extended periods of time up to 10 hours at a time and lift over 75 pounds without assistance.
Knowledge of anatomy.
Ability to communicate in a professional manner with a wide range of people, including medical staff, and hospital personnel.
Willing to fly in small aircraft, if applicable.
Compensation and Benefits:
When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account with employer contribution, dependent care flexible spending account, short-term and long-term disability, and life insurance. We also offer a generous paid time off program starting at 22.5 days accrued in the first year, 401(K) retirement plan, 2 weeks of parental leave, on-site fitness facility, tuition reimbursement and more!
Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.
$27k-33k yearly est. Auto-Apply 60d+ ago
Data Warehouse Senior Program Manager/Technical Team Management
Central Point Partners 3.7
Columbus, OH job
Title: Data Warehouse - Sr. Program Manager (Manager of Technical Teams)
JobID #: 7871
Company: Huntington National Bank
Right to Hire (Direct Hire after 3 months contract)
Pay Rate: $140000 - $155000+/Year + 20% annual bonus + eligibility for Stock Grants
Location: Columbus, OH - Hybrid role (4 days/week onsite, 1 day remote)
Must have managerial experience with direct reports in the Data warehouse environment.
Prefer applicants with experience in banking, healthcare or other regulatory industry.
Huntington Bank is looking for a data warehouse leader in our Data Technology organization. In this role you will lead a team of 12-16 dedicated to pushing the limits of continuous improvement and innovation using data warehousing as a lever. You will be responsible for leading within the Enterprise Data Warehouse for the bank, including innovating on the platform to enable next-generation capabilities. You will participate in the definition of the strategic roadmap for data technology and be responsible for executing data warehousing initiatives. You will partner with other Data Technology organizations and CDAO leads to architect and enable an effective data ecosystem, as well as key leaders in business and technology to understand and support their needs.
Basic Qualifications
Bachelor's degree in a related field.
10+ years of hands-on experience in managing multi-terabyte data warehousing engineering projects.
6 -7 + years of experience as a technology manager with direct reports for data warehouse teams.
Deep understanding of enterprise data warehousing best practices for technical implementation and providing business value. Thought leadership in next-evolution modern data architectures. Best practice EDW testing and validation approaches and implementation.
Strong organizational skills with demonstrated ability to build and manage a high-performing team, work with partners to set and meet business service level agreement levels, plan and deliver work to expectations.
Strong communication and interpersonal skills for interacting and collaborating with developers, analysts and business colleagues throughout the organization.
Prefer experience working in Banking, Healthcare, or any other regulated industry environment.
Preferred Qualifications (Nice to have)
Experience/understanding of any cloud technologies (AWS, Snowflake or others)
Experience/understanding of / IBM DataStage, Python PySpark, Erwin Enterprise Data Modeler and/or Tableau.
Experience with data governance and data management approaches, including data quality.
Experience with business intelligence and advanced analytics.
Key Responsibilities
Lead a team of 12-16 resources, providing strategic direction, coaching, and technical oversight.
Drive agile execution, ensuring consistent velocity, transparency, and stakeholder engagement.
Execute the EDW technology strategy, ensuring alignment with enterprise goals and segment priorities.
Participate in demand management and planning, assessing impact, feasibility and estimating work effort.
Understand and translate the technical design from the Data Architect team into implemented physical data models that meet data governance, enterprise architecture and business requirements for data warehousing. Manage data within the data warehouse to ensure efficiency of platform.
Work with operational data and data acquisition teams to manage incoming sources and the down-stream systems to understand and support their needs for reporting and analytics.
Support incident resolution and continuous improvement to drive efficiency across multiple operational run metrics.
$43k-55k yearly est. 4d ago
Senior Director, Development
United Way of Greater Cleveland 3.7
United Way of Greater Cleveland job in Cleveland, OH
The Senior Director, Development is both a leader and a front-line fundraiser that plays an essential leadership role on the Revenue Team, overseeing operations of the largest revenue generator for the organization. Reporting to the VP, Development, this role supervises two team members who manage their own corporate partner portfolios. Together, the entire team manages a robust workplace giving program, setting, reporting and achieving annual goals set collectively with the Chief Revenue Officer (CRO) and VP, Development. The Senior Director will partner closely with Individual Giving team members to identify, cultivate, solicit, and steward major donors that participate in the workplace giving program, and the Grants/Foundations Team to strategically grow and diversify fundraising revenue at UWGC, with particular focus on increasing corporate support and partnership activations, as well as converting passthrough workplace campaign donors to direct donors to UWGC.
This position is responsible for:
Leading the workplace giving program and supporting its volunteer leadership (which may include co-chairs, Executive Cabinet members, and loaned executives) in achieving our annual workplace revenue goals
Designing strategies to initiate new, grow current, and renew lapsed corporate annual giving to ensure United Way initiatives and programs are aligned with organizational strategies and priorities and meeting financial goals.
Using effective and innovative means to connect donors with serving the needs of the community through the mission of the United Way of Greater Cleveland.
Building and maintaining relationships with volunteers, business leaders, campaign managers, and affinity groups that participate in the workplace giving program.
Identifying opportunities to implement efficiencies and effectiveness measures, enhancing relationships with current workplace partners, and expanding the base of workplace campaigns.
Duties and Responsibilities
Fundraising & Donor Relationship Management
Set yearly strategies for Corporate Partnership Team to meet or exceed annual revenue and fundraising growth goals.
Meet and/or exceed annual revenue goals.
Build, maintain, and strengthen relationships necessary for operating an effective workplace giving program aimed at generating increased and new revenue.
Support VPs with identification, cultivation, solicitation, and stewardship of corporate partners with the capacity to support at the $10,000+ level on an annual basis.
Secure new corporate partnerships and activations, as well as enhancing current partnerships and reactivating those that have lapsed.
Document all portfolio-related activities using the donor database.
Collaboration & Cross-Functional Engagement
In collaboration with the Individual Giving Team, ensure workplace campaign donors who have membership in the UWGC giving and/or affinity groups are stewarded appropriately.
Work closely with the Marketing Communications and Community Impact Teams to coordinate communication strategies for the workplace giving program.
Identify prospective individual and foundation donors for UWGC through corporate and workplace campaign and coordinate with Individual Giving Team, Grants/Foundations Team and VP on introductions and collaboration between fundraising efforts with these prospects.
Prospect Strategy, Reporting & Operations
Manage and report on Corporate Partnerships expense and revenue budget.
Track and produce bi-monthly report on Corporate Partnerships Team's progress, utilizing established key performance indicators (KPIs) including overall dollars raised, giving trends over time, and designation percentages.
Monitor and institute corporate partnerships best practices in operations, such as workplace campaign administration, CRM utilization, prospect research, acknowledgments, and reporting.
Management & Leadership Responsibilities
Lead and manage a highly collaborative team in all identification, cultivation, solicitation, and stewardship efforts with corporate and workplace campaign prospects and donors.
Support the CEO, CRO, VP and Board of Directors in their corporate engagement efforts, including meeting strategy briefings, peer engagement, fundraising activities, research or background on prospects, coaching/training, materials, day-of/event preparation, etc.
Coach and train the Revenue Team for increasingly complex and new corporate opportunities to include sponsorships, point of sale campaigns, cause-related marketing, etc. also activating the national United Way agency network for best practices, strategies and tactics to activate at UWGC.
Create and drive collaborative, results-oriented philanthropic culture across all fundraising areas that contribute to the entire Revenue Team's goals.
Lead Revenue Team staff training and mentoring for sales/fundraising and relationship management techniques.
Supervise front-line team who each manage a portfolio of corporate partners and lead on workplace campaign and partnerships.
Community Engagement & Representation
Represent United Way of Greater Cleveland at workplace campaign or corporate giving events.
Serve as an ambassador for UWGC's mission, demonstrating deep knowledge of its impact and strategic goals.
Other Duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Required Education and Experience:
Minimum Bachelor's degree in a related field or equivalent combination of education and work experience.
Minimum 8 years of fundraising experience, with experience in corporate partnership, and a proven record of accomplishment of securing complex corporate partnerships valued at six-figures-plus. Workplace campaign administration experience preferred.
Experience leading and managing a successful fundraising team; including recruiting, managing, evaluating, developing, and training development staff.
Preferred Education and Experience
Master's degree is strongly preferred.
Specialized Knowledge, Skills & Abilities (KSA)
Mission driven.
Proven track record in securing and stewarding six- and seven-figure gifts.
Knowledge of and connections to the Greater Cleveland corporate and philanthropic community is an asset.
Possess a business acumen that entails knowledge and understands general business and financial principles required to effectively lead, manage, and align resources for performance; as well as the ability to read financial statements, understand budgets, etc. is essential.
Demonstrated “moves management”, sales or fundraising experience.
Strong relationship-building skills with high-net-worth individuals, corporate leaders, and community influencers.
Excellent oral and written communications skills including public speaking and presentation abilities with the ability to communicate effectively with diverse external and internal audiences.
Strategic thinker with the ability to balance long-term vision with day-to-day execution.
Strong project management skills.
Ability to work in fast paced environment.
Attention to detail and accuracy.
High proficiency with Microsoft Office Suite and donor databases.
Work Environment/Physical Demands (if any)
The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment, which includes, but not limited to, the following:
Some local travel and occasional overnight travel.
Ability and means to travel on a flexible schedule as needed, proof of liability and property damage on the vehicle used is required.
Occasionally required to stand, walk, sit, use hands to fingers, hand or feel objects, tools, or controls, reach with hands and arms, talk, and hear.
Employees may need to occasionally lift up to 25 lbs.
The noise level in the work environment is usually minimal.
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$84k-131k yearly est. Auto-Apply 4d ago
211 - Community Resource Nav Specialist
United Way of Greater Cleveland 3.7
United Way of Greater Cleveland job in Cleveland, OH
United Way of Greater Cleveland is a “Flexible First” organization. “Flexible First” means that we embrace a hybrid model that allows employees to work both remotely and at our existing office. Employees will regularly work at our existing office for approximately 10 to 80 percent of their time each month based on business/operational needs, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the office which must be identified to the organization in advance. Human Resources and Hiring Manager will set expectations on the employee's preferred time in office with consideration to business/operational needs. UWGC has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
**Proof of COVID-19 vaccination will be required for employment. Accommodations for medical and religious purposes under Federal Law will be considered.
Purpose of Position:
The 2-1-1 Navigation Specialist is responsible for assisting the public, social service agencies, health providers and or other agencies in identifying resources within health and human services. Uses exceptional customer service techniques for responding to multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needs, and provide information about resources available.
Full Time/Hybrid $18.00 an hour
Monday- Friday 8:00am-4:00pm, Holidays as needed
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
2-1-1 Navigation Information and Referral
Responds to inquiries using established policy and procedures provides assistance and information for obtaining health and human services.
Uses exceptional customer service techniques for handling multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needs, and provide information about resources available.
Gains an understanding of each inquirer's situation, including the origins of the difficulty, circumstances, and barriers preventing resolution of the problem
Helps inquirers prioritize their needs and builds an action plan, identifying resources that can meet their needs. Empowers inquirers to understand and solve their problems.
Responds in a professional, nonjudgmental manner when interacting with all populations, including but not limited to people with disabilities, older adults, youth, veterans, people with addictions, those with behavioral health needs and people of all religions, sexual orientations and gender identities. Recognizes the client's right to accurate, comprehensive and unbiased information about services available in the community. Avoids introducing personal beliefs into the referral process. Demonstrates respect for the values, traditions and/or lifestyles of the inquirer.
Tracks information about the inquirer, the individual's pertinent data, and information about resources provided ensuring accuracy of information collected and maintaining sensitivity to confidential information.
Maintains database records for use in developing reports and for providing follow-up services, obtaining feedback regarding problems or issues they encountered and for ensuring the individual's needs are being met.
Implements customer service techniques for handling calls and de-escalating situations. Responsible for escalating problems or situations of a critical nature to a Lead Navigation Specialist or manager for handling.
Implements established processes for collecting and documenting data and other pertinent information required to compile reports and metrics.
Maintains knowledge of health programs, participates in team meetings, completes reading, training and other assignments or requirements in order to remain current in the Navigation Services field.
Works as a team to administer equitable, confidential, compliant and professional customer service techniques.
Provides support to team members during periods of high volume to assure team productivity goals and objectives are met.
Support the 2-1-1 team at events and community activities in promoting the work of the 2-1-1 Navigation Services.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum High School diploma or equivalent
1 years of project administration support or other relevant experience
Previous experience in Health and Human Services field preferred.
Specialized Knowledge, Skills & Abilities (KSA)
Interpersonal, relationship building skills
Customer service skills
Analytical thinking skills
Research and problem-solving ability
Excellent oral and written communications skills
Professional, customer service skills
Proactive, flexible and team player
Attention to detail and accuracy
Call center related skills
Call center project support
Health and human services
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Extended periods of sitting, talking on phone
Extended periods using computer technology.
Some local travel travel
Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required.
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear.
Employees may need to occasionally lift up to 25 lbs.
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here.
$18 hourly Auto-Apply 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Deltona, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Family Support Coordinator I
Lifebanc 4.0
Cleveland, OH job
Are you ready to save a life?
Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think
you
have what it takes.
Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.
Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.
What is Lifebanc?
Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.
Position Description:
This position is responsible for ensuring that all donors and potential donor families are offered the opportunity for donation through collaboration with Lifebanc and hospital staff members. The
Family Support Coordinator I serves as a resource and support mechanism for both the donor families and hospital staff during the active donation process and responds to all donor family needs 24/7, in addition, the FSC will support and maintain the mission, vision and values of Lifebanc in their work and job duties.
Essential Functions:
Serves as a member of the health care team and provides support for end-of-life decisions
regarding organ, tissue, and eye donation.
Onsite presence for collaboration with the health care team during end-of-life discussions of potential organ, tissue, and eye donors.
Assists in identifying the appropriate next of kin of potential organ, tissue, and eye donors in compliance with UAGA CMS, AATB, CMS standards and Lifebanc policies.
Knowledge of the details regarding the recovery process and benefits of donation to the donor family.
Under the direction of the FSC II, obtains and documents a comprehensive medical and social history interview with the next of kin, significant others and/or healthcare professionals of potential organ and tissue donors in compliance with CMS, AATB, FDA, EBAA standards and Lifebanc policies.
Accurately documents required information in iTransplant in a timely manner.
Provides crisis intervention, counseling techniques and emotional support for the donor family during the organ donation and recovery process in compliance with Lifebanc policies.
Provides support and memory making for donor families during the donor case.
Supports next of kin with requested follow up such as acceptance/deferral outcomes and/or post recovery notification.
Works with hospital team to assure details related to the coroner/medical examiner's involvement are communicated with the NOK such, contact name and phone number
Ensures departmental quality guidelines are maintained through timely and accurate documentation in donor charts to maximize opportunities for transplantation and provides essential customer service both within Lifebanc and outside the organization.
Assists the Bereavement Department and other departments in donor family related needs.
Performs other duties as assigned.
Education and Experience:
Bachelor's Degree preferred in social work, psychology, health care, funeral industry,
education, or ministry.
At least 3 years of progressive experience in related field.
Experience in dealing with families in grief and/or crisis situations.
Appropriate current license pursuant to required education and experience.
Knowledge, Skills and Abilities:
Strong organizational skills.
Ability to maintain confidentiality.
Ability to be on call and work extended hours, including weekends and holidays.
Ability to make decisions after analyzing and interpreting a situation.
Ability to communicate effectively with a wide range of people including families, physicians,
nurses, clergy, and staff regarding sensitive issues.
Ability to work independently from home, the office, or hospital settings. May also work out of
car at times.
Current valid driver's license and automobile insurance.
Physical Requirements:
• Ability to lift 25 pounds and to sit or stand for extended periods of time.
Compensation and Benefits:
When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!
Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.
$35k-49k yearly est. Auto-Apply 40d ago
Senior Director, 211 Contact Center
United Way of Greater Cleveland 3.7
United Way of Greater Cleveland job in Cleveland, OH
United Way of Greater Cleveland is seeking an experienced operational leader to oversee its 2-1-1 Contact Center, a vital community resource connecting people to support and opportunity.
The ideal candidate is a results-driven leader who ensures efficient operations, outstanding customer service, and strong business planning while driving innovation across 2-1-1's multi-channel service model. This role oversees day-to-day operations, team performance, and quality assurance, and leads efforts to modernize 2-1-1 by leveraging emerging technologies - including AI and digital tools - to expand access and enhance the client experience.
Purpose of Position
The Senior Director of 2-1-1 ensures operational excellence, exceptional customer service, and continuous improvement across the United Way of Greater Cleveland's 2-1-1 Contact Center, a critical community resource connecting individuals and families to support and opportunity.
This role combines operational management with business planning and organizational leadership. The Senior Director is responsible for ensuring efficient daily 24-hour operations, workforce and budget management, and the consistent delivery of a high-quality client experience. The position also leads efforts to modernize 2-1-1, leveraging technology, data, and emerging tools such as artificial intelligence to expand service delivery beyond the traditional contact center model.
Key ResponsibilitiesOperational Leadership & Service Excellence
Oversee daily operations of the 24-hour 2-1-1 contact center to ensure consistent, high-quality, and timely service delivery.
Implement operational processes and performance metrics to improve efficiency, responsiveness, and customer satisfaction.
Lead quality assurance, compliance, and data integrity efforts in line with AIRS standards and contract requirements.
Maintain and improve systems, policies, and workflows that support a seamless client experience.
Team Management & Development
Supervise and develop Associate Directors and staff, fostering accountability, collaboration, and professional growth.
Oversee staffing models, scheduling, and training to meet client demand and contractual requirements.
Promote a culture focused on service excellence, professional growth, and operational performance.
Technology & Continuous Improvement
Oversee the 2-1-1 resource database and technical systems to ensure reliability, usability, and accuracy.
Leverage emerging technology, including AI, data analytics, and digital platforms, to expand access and streamline service delivery.
Use data and performance insights to inform decision-making and drive operational improvements.
Business Planning & Financial Management
Manage the 2-1-1 operational budget, ensuring fiscal accountability and effective resource allocation.
Develop business and implementation plans that align operations with organizational goals and funding opportunities.
Collaborate with leadership to identify and pursue funding opportunities, contracts, and partnerships that sustain and grow 2-1-1.
Customer & Partner Relations
Serve as a key point of contact for external partners, funders, and community organizations to ensure smooth coordination and communication.
Promote 2-1-1 as a reliable, accessible, and customer-focused community navigation service.
Support communication and outreach efforts to increase visibility and community engagement.
Emergency & Continuity Planning
Ensure 2-1-1 readiness to respond effectively to emergencies, surges in demand, or service disruptions through robust business continuity planning.
Qualifications
Bachelor's degree or equivalent combination of education and experience.
10+ years of management experience in high-volume, customer-focused operations (call center or similar).
Demonstrated success leading diverse teams and managing complex budgets.
Strong knowledge of health and human services systems, government, and/or nonprofit operations.
Experience with business planning, performance management, and process improvement.
Ability to obtain AIRS or AIRS CRS certification.
Skills & Competencies
Operational excellence and service delivery management
Team leadership and talent development
Data-driven decision-making and business planning
Strong communication and relationship management
Fiscal management and accountability
Technology adoption and innovation mindset
Customer-focused and results-oriented approach
Work Environment
Hybrid work environment.
Occasional local or overnight travel for meetings or events.
Flexibility for evenings, weekends, and emergency response as needed.
Must hold a valid driver's license and maintain proof of liability insurance.
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
$84k-131k yearly est. Auto-Apply 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Cape Coral, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Saint Petersburg, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Gainesville, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Panama City, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Lakeland, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
Customs and Border Protection Officer - Experienced (GS9)
U.S. Customs and Border Protection 4.5
Fort Lauderdale, FL job
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES!
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States; and
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations -
Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations:
Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary -
and Duty Location Recruitment Incentives
- and Benefits
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:
Arizona: Douglas, Lukeville, Nogales, San Luis
California: Calexico
Hawaii: Honolulu
Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro
Michigan: Detroit, Port Huron, Sault Sainte Marie
Minnesota: Grand Portage, International Falls
Montana: Raymond, Sweetgrass
New York: Alexandria Bay, Champlain, Massena, Trout River
North Dakota: Dunseith, Portal
Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford
Washington: Blaine, Oroville
**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:
California: Otay Mesa, San Francisco, San Ysidro, Tecate
Florida: Key West
North Dakota: Pembina
Annual Base Salary for newly appointed CBPOs varies as follows:
GS-9 $61,111 - $124,443 per year
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications:
You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.
Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:
Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.
The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.
Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR
Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program - CBP Field Operations Academy - conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
$61.1k-124.4k yearly 60d+ ago
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