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Utility sales representative skills for your resume and career
11 utility sales representative skills for your resume and career
1. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Formulated new and innovative short and long-term business development strategies that generated increased levels of customer satisfaction, gross revenue/sales ranking.
- Develop productive relationships with key influences within the assigned Territory to support business development and gain access with medical professionals.
2. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Provide exceptional customer care to clients delivering prompt and courteous service both in person, via phone or written note.
- Meet customer care commitments and requirements as a Team Lead and assist with escalated issues and recurrent training.
3. Product Line
Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.
- Generated $956,000 in sales of Terex utility equipment, a product line recently acquired by Foley Equipment.
- Managed inventory control and product lines sales promotions while contacting key marketing and sales directors to schedule and facilitate product presentations.
4. Customer Inquiries
- Call center Customer service Answering customer inquiries Created intakes to be reviewed by nurses Provided prior authorization information to members and providers
- Dedicated to resolving customer inquiries accurately and efficiently ensuring customers are satisfied with the DISH products and services chosen.
5. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Developed strong relationships with customers by providing excellent customer service.
- Provided extensive customer service with providers and facilities.
6. Hippa
HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.
- Verify HIPPA, protect patient PII information, and verify facility information using OIG.
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- Provided authorization for inpatient admission and outpatient precertification and/or authorization requests.
8. Data Collection
Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.
- Assist medical review nurses with data collection and preparation for focused provider reviews involving billing aberrancies.
9. Clinical Review
- Review incoming prior approval request for additional services and forward medically necessary requests for clinical review.
- Identify and refer cases requiring clinical review to nurse professionals ensuring the best care for our members.
10. Inbound Calls
- Conducted inbound calls to various non-profit organizations, including educational institutions and associations for inclusion in and purchase of bound directories.
- Handle inbound calls creating sale opportunities Providing valuable information about all products and services Providing outstanding customer service
11. Medicaid
- Started cases that needed pre authorization for Medicaid members Maintained 5 state hospital lists with updated Medicaid facilities
- Answer questions from members and provider representatives to obtain or provide information; Medicaid and Medicare.
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List of utility sales representative skills to add to your resume
The most important skills for a utility sales representative resume and required skills for a utility sales representative to have include:
- Business Development
- Customer Care
- Product Line
- Customer Inquiries
- Customer Service
- Hippa
- Inpatient Admissions
- Data Collection
- Clinical Review
- Inbound Calls
- Medicaid
Updated January 8, 2025
