Customer Service Advisor
Valvoline Inc. job in Fargo, ND
Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
* Deliver a positive first impression to each guest with a warm, friendly greeting
* Present oil change options and additional services based on manufacturer recommendations
* Build trust and win repeat, loyal customers
* Evaluate customers' needs, working quickly and efficiently
* Provide hands-on assistance under the hood as needed
* Master products, services, and company knowledge
How you'll succeed
* Have effective interpersonal, oral communication skills
* You enjoy interacting with people face-to-face
* You are friendly and ready to work as part of a customer-focused team
* Have an eagerness to learn and grow
* You can occasionally lift up to 50 pounds
* Have full mobility and the ability to work with your hands above your head
* Can stand for extended periods of time and climb stairs
Benefits include:
* Competitive pay & flexible work schedule
* On-the-job training
* Paid biweekly
* Company provided uniforms and tools
* We promote from within - a commitment we are passionate about
* No late evenings
* Paid time off and holidays*
* Medical, dental, vision, and 401(k) savings plans*
* Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email **************************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Service Center Manager
Valvoline job in Moorhead, MN
**Geared for the Driven** At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
**What you'll do**
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.
+ The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
+ Responsible for inventory, labor management and financial performance of the service center
+ Mentor, lead and train the team to optimize their development
+ Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
+ Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
+ Provide superior customer service leadership
+ Build trust and win repeat, loyal customers
**How you'll succeed**
+ You are friendly and willing to work as part of customer-focused team
+ Have effective interpersonal, oral communication skills
+ Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
+ Knowledge of cash handling, facility and safety control policies and practices
+ Reliable transportation to and from work
+ Ability to occasionally lift up to 50 pounds
+ Be able to stand for extended periods of time and climb stairs
+ Have full mobility and are able to twist, stoop and bend
+ High school diploma or equivalent
+ 2 years managerial/supervisory experience in the quick lube/automotive business is required
**Benefits include:**
+ Competitive pay & flexible work schedule
+ On-the-job training
+ Paid biweekly
+ Company provided uniforms and tools
+ We promote from within- a commitment we are passionate about
+ No late evenings
+ Paid time off and holidays*
+ Medical, dental, vision, and 401(k) savings plans*
_*Terms and conditions apply, and benefits may differ depending on location_
_Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._
_The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
HR Coordinator
Fargo, ND job
The HR Coordinator will support the HR department by handling tasks such as recruiting, screening, hiring, employee recognition, performance reviews, and overseeing the departure process. Additionally, they will manage coordination for various HR-related projects and tasks.
HR Coordinator Specific Duties Include:
* Provide professional and administrative advice and service to management in support of RDO Equipment Co. HR activities, programs, and initiatives. In consultation with the HR team, serve as a point of coordination and/or liaison on a range of HR policy and procedural processes.
* Partner with the HR team on special projects related to performance management, hiring and training initiatives, web-based performance review process, retention, policy development, and other related efforts.
* Manage all background screening processes to include drug screen, background checks, management notification and all documentation and communication related to these efforts.
* Maintain and manage employee recognition program and other related internal initiatives.
* Conduct phone interviews and assist in the hiring process to ensure a positive candidate experience.
* Assist in the creation and distribution of documentation related to the hiring and employee relations functions; including, offer letters, separation letters, performance management documentation, etc.
* Partner with HRMS team and HR team to support reporting needs related to web-based human resource management system.
* Assist in the development of process, procedure and documentation around such employee actions as termination, resignation, reduction-in-force and corrective/disciplinary.
* Coordinate the documentation and workflow related to unemployment proceedings.
* Assist in maintaining and updating the employee handbook.
* Administer Equal Employment Opportunity (EEO) reporting.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
HR Coordinator Job Requirements:
* Bachelor's degree in Human Resources, Business, Communications or related field.
* Up to 1 year HR experience and/or internship in a related field preferred.
* Strong verbal and written communication skills with great attention to detail.
* Strong customer service skills.
* Excellent organizational skills and ability to multi task.
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
EOE/M/F/Disabled/Veteran
Parts Specialist
Breckenridge, MN job
Are you ready to take your career to the next level? RDO Equipment Co. is looking for a dedicated Parts Specialist who is passionate about delivering world-class customer service and thrives in a fast-paced setting. If that sounds like you, then we've got the perfect spot on our team. Learn more about this opportunity and apply online today!
What's in it For You:
$21 - $28+ / hour
Competitive wages and profit-sharing program to match your skills and experience.
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
An opportunity to participate in a career path program that gives you autonomy to manage your own career.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Nestled in the heart of the Red River Valley, RDO's customers in and around Breckenridge do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day - regardless of what the growing season brings. Ready to join them?
What You Will Do:
Customer service: Be the friendly face and expert voice that guides our customers to exactly what they need.
Team player/collaboration: Join a group of pros who communicate like a dream and support each other to get the job done.
Inventory management: Keep our stock in check with your keen eye for detail and love of order.
Parts lookup: Master the ins and outs of the inventory system to locate and procure parts to fulfill customer orders in a timely manner.
Showroom shine: Take pride in a clean and inviting space that reflects our commitment to quality.
For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
Formal parts training and/or industry experience: â¯Background in parts or relevant training is beneficial.
Ability to learn mechanical and technical terms:â¯Essential for effective performance.
Experience with or willingness to learn parts operating systems and computer skills:â¯Familiarity with parts systems and proficiency with technology and tools.
Strong organizational and interpersonal skills:â¯Key for managing tasks, building relationships, and effective communication.
Exceptional customer service skills:â¯Ensures customer satisfaction and repeat business.
Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
Experienced team: We're eager to share knowledge and mentor new team members.
Newer service shop: Built in 2011.
Updated facilities: An updated showroom and office area.
Close-knit team: Multiple team-building functions throughout the year to celebrate wins and milestones.
Warranty Support Specialist
Fargo, ND job
This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections are made prior to the submission of the claim. This individual will process warranty and product improvement claims utilizing the Manufacturer's systems and processes. This individual will also have responsibility for their assigned locations warranty sub ledger accounts.
Specific Duties Include:
• Final Review of assigned Internal and Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
• Submit Warranty and PIP claims to the Manufacturer as assigned.
• Close all assigned Work Orders/Segments.
• Continual monitoring of the Manufacturer's Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
• Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
• Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Administrative Assistant
Fargo, ND job
This position will support various departments of the RDO Field Support Office and will interact with all members of the company and various store locations. Primary responsibilities include support of the reception desk and mailroom. This includes greeting guests, customers, team members and visitors to the RDO Building, managing the phone system, incoming and outgoing mailroom duties, and other projects as assigned. Candidates should be energetic, have strong communication skills and enjoy providing excellent customer service experiences.
Job Duties
* Primary support of the reception desk and mailroom
* Answer the telephone and transfer calls and/or relay messages to the appropriate department/employee in a timely fashion
* Greet incoming guests, customers and employees in a friendly, efficient and professional manner
* Answer inquiries and obtain information for general public, customers and visitors
* Provide information regarding activities conducted at the field support office, location of departments, stores, and employees within the organization
* Efficiently and accurately complete data entry and document scanning for RDO as needed
* Maintain office basic supply inventory, assist with stocking and re-ordering of FSO supplies
* Perform incoming and outgoing mailroom responsibilities daily
* Maintain an orderly and functionable mailroom
* Process incoming and outgoing shipments using various vendors (UPS, USPS, FedEx etc.)
* Assist FSO team members with shipping and mailing requests in a timely manner
* Track and verify shipments and certified mail as applicable
* Maintain open communication with all team members
* Practice confidentiality inside and outside of the office
* Service internal and external customers in a friendly and efficient manner
* Assist with daily bank deposits as assigned
* Communicate effectively with FSO Facilities on building related issues and needs
* Support site leadership with appropriate urgency to situations and events that require quick responses or turnaround
* Willingness to assist co-workers with various tasks and assignments
* All other duties as assigned by Management
Requirements
* High level of professionalism and customer service skills
* Exceptional communication skills, verbal and written
* Ability to multi-task with a high level of attention to detail
* Excellent observation, analysis and organization abilities
* Ability to work independently, as well as with close supervision
* Microsoft Excel, Word, Office experience preferred
* Familiar with basic office machines such as photocopiers, mail machine, UPS program
* Displays flexibility and openness in daily work and encourages others to stay open to change, improvements, etc.
* Attend required company meetings and training and participates in constructive discussion
* Represent yourself and company in a professional and positive manner
* Ability to maintain high level of confidentiality and trust confidentiality
* Follow all policies and procedures as specified in company manuals and as directed in the employee handbook
* Must be physically able to lift up to 40 lbs frequently
* Must be able to work without the company sponsoring a work visa
* Valid driver's license
Diesel Service Technician
Moorhead, MN job
Interested in advancing your career? RDO Equipment Co. is looking for a qualified Service Technician. If you're passionate about equipment repair and providing exceptional service to customers working with the latest tools and cutting-edge technology in the industry, take the next step. Learn more about this opportunity and apply online today!
What's in it For You:
Up to $15,000 Sign on Bonus for a Limited Time Only!
*Exclusive Offer for Experienced Diesel Technicians*
**Terms and Conditions Apply**
$28 - $42+ / hour
Competitive wages and profit-sharing program to match your skills and experience.
Tool reimbursement program.
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
An opportunity to participate in a career path program that gives you autonomy to manage your own career.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Nestled in the heart of the Red River Valley, RDO's customers in and around Moorhead do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day - regardless of what the growing season brings. Ready to join them?
What You Will Do:
Fix machinery skillfully: Diagnose and repair equipment accurately and promptly.
Use troubleshooting skills: Identify and resolve issues efficiently.
Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Prioritize safety at all times: Follow safety guidelines and procedures.
Stay up-to-date with evolving technology: Take advantage of company and manufacturer-sponsored training to adapt to changes in technology and learn new skills.
Keep the shop tidy and organized: Maintain a clean and efficient work environment.
For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
Experience in diesel mechanics preferred: Mechanical background or schooling in diesel mechanics.
Effective communication abilities: Clear and concise, written or verbal, whether partnering directly with customers or within our team.
Able to work independently and collaboratively: Work well independently and as part of a team.
Keen attention to detail: Pay close attention to the specifics.
Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
Community engagement: Many opportunities to volunteer and participate in community events.
Diverse product lines: Sell and support agriculture, construction, construction technology and lawn & land equipment.
Excellent facilities: 30,000+ square foot service shop, updated showroom, large yard.
Opportunities to Grow: With more than eight nearby stores, there are opportunities to progress your career throughout the region.
Connected team: Become a connected team member through regular team-building activities.
Resident Field Service Technician
Ada, MN job
Up to $10,000 Sign On Bonus for a Limited Time Only! *Exclusive Offer for Experienced Diesel Technicians** **Terms and Conditions Apply*
$30 - $44+ / hour
Compensation & Benefits:
Eligible for profit sharing which is based on department profitability and individual performance
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization
This individual will be responsible for the effective repair of machinery and components at high levels of quality covering Polk, Clear Water and Mahnomen counties as well as the surrounding areas. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician/Diesel Mechanic may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.
Specific Duties Include:
Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
Document machine information and repairs completed on work order, including parts and fluids used.
Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Requirements:
Excellent mechanical skills
Trade-specific tooling, including hand and pneumatic tools
Strong computer skills
Excellent customer service skills
Ability to assemble and perform maintenance functions on equipment
Strong oral and written communication skills
Strong organizational skills
Graduation from related diesel technology program preferred
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Sales Coordinator
Moorhead, MN job
This individual will be responsible to develop relationships with the sales team to help facilitate the efficient and accurate completion of the sales process.
$20 - $26/ hour
Compensation & Benefits:
10% bonus potential
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
• Assist all aspects of the sales process.
• Provide support to the sales team on deals including uploading paperwork to the deal, reviewing, updating, final approving and winning the deal in the system.
• Use Company provided systems/tools (i.e.S2) to assist or complete the documentation, tracking, recording, follow up, and capture all related sales activity in a timely and accurate manner.
• Assist the sales team in locating and securing equipment and attachments.
• Order inventory, track deliveries and get quotes from manufacturing partners for stock orders.
• Monitor reports in S2 and disseminate information as needed.
• Monitor and clear general ledger accounts.
• Conduct monthly inventory.
• Review finance documents before being presented to the customer.
• Partner with the Equipment Coordinator and/or Yard Coordinator on all aspects of the yard and trafficking process.
• Stay up to date on current manufacturing partners and/or vendor programs and financing.
• Responsible for purchasing all extended warranties for sold equipment.
• Perform all tasks within company audit guidelines.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• Excellent computer skills
• Excellent customer service skills
• Strong oral and written communication skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Operations Accountant
Fargo, ND job
The Operations Accountant will provide support to the accounting department by managing daily accounting tasks. This role will be part of a team of professionals working to provide accurate, timely financial reporting of the Company's financial results. Processing equipment sales, reporting to our manufacturing partners, and providing various accounting support to our stores are a large part of the operations accountant day-today work cycle. The goal is to contribute to the overall efficient operation of the accounting department by providing accurate, timely financial reporting to our stakeholders.
Specific Duties Include:
* Performs daily and monthly duties such as:
* Machinery/Equipment sales cycle
* Subledger maintenance
* Manufacturer statement reconciliations
* Manufacturer incentive tracking and recording
* Assists in month-end closing
* Demonstrates strong collaboration skills, fostering teamwork and positive relationships across departments.
* Proactively identifies and reports discrepancies, financial risks, or accounting-related issues to management, ensuring timely resolution.
* Responsible for the accuracy and timely processing of financial information.
* Works with department managers and other store personnel on a daily basis providing accounting support.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* A degree in accounting or the equivalent work experience required
* Ability to work comfortably with numbers with a strong attention to detail
* Excellent organizational skills
* Team player
* Excellent computer skills
* Excellent customer service skills
* Strong verbal and written communication skills
* Ability to travel on average 1-2 weeks per year
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Enterprise Application Support Engineer
Fargo, ND job
The Enterprise Application Support Engineer is responsible for providing advanced technical services, support and training to R.D. Offutt Company team members. This role will provide advanced support by engaging in systems analysis, application enhancements, and continuous improvement initiatives. The individual will maintain appropriate knowledge and expertise in both standard industry technologies and RDO specific systems and solutions as well as customer satisfaction by providing clear communication and building high-quality relationships.
Specific Duties Include:
* Provide technical support for software-related issues, guiding customers through troubleshooting steps and solutions.
* Collaborate with cross-functional teams including development, product management, and quality assurance to escalate and resolve complex technical issues.
* Document and track support tickets in the ticketing system, ensuring accurate and timely updates to customers and stakeholders.
* Develop and maintain knowledge base articles and technical documentation to enhance self-service support options for customers.
* Participate in discussions to understand clients' needs, requirements, and manage support work requests to result in the delivery of fixes or enhancements on time and with high-quality.
* Perform analysis and testing of software defects and contribute to the development of solutions that enhance product reliability and user experience.
* Introduce continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
* Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization.
* Provide training and support to customers on software functionality, best practices, and troubleshooting techniques.
* Train and mentor junior support engineers to foster a culture of continuous learning and improvement.
* Contribute to continuous improvement initiatives within the support team to optimize processes and enhance service quality.
Job Skills Include:
* Strong customer service ethic.
* Strong business background.
* Excellent verbal communication skills.
* Excellent analytical and problem-solving skills.
* Effective prioritization and project management skills.
Job Requirements:
* Bachelor's degree in Business, Accounting or Information Technology, or related field.
* Experience supporting or working with Microsoft D365.
* Ability to work independently and manage multiple priorities.
Credit Analyst
Fargo, ND job
This individual will be responsible for offering superior service to our customers and field staff. In addition, this individual will be accountable for making credit decisions using good judgment and following prescribed guidelines. Specific Duties Include:
* Responsible to process customer applications for parts, service, and rental business requests to establish a credit limit or deny credit.
* Gather and analyze credit information from sales staff, customer credit application, financial information, etc.
* Obtain credit bureau, business credit and bank references.
* Contact customer if additional insight or information is needed.
* Summarize all credit information and document. Make recommendation to supervisor if outside credit limit authority.
* Monitor and review reports within business system to identify and reduce risk for the organization.
* Initiate contact with AR staff to ensure customer payments are requested to keep account in good standing.
* Communicate with store management on a wide variety of credit request issues and recommendations.
* Interact effectively with team members and members of other teams.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Minimum of 2 years of experience making credit decisions in an analyst role
* Bachelor's degree in finance, accounting, business or equivalent work experience.
* Excellent verbal and written communication skills
* Professional telephone etiquette
* Must be detail orientated, self-motivated and have ability to multi-task
* Ability to excel in team environment and individually
* Proven record of exceeding daily, weekly, and monthly objectives
* Proficient with Microsoft Office products including Excel
* Limited travel required
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Accounts Payable Processor
Fargo, ND job
This individual will be responsible for maintaining accurate and on-time payables and records relative to the accounts payable function of the company. They will coordinate activities and cooperate with other departments to best serve the needs of the customer and co-workers.
Specific Duties Include:
Process vendor invoices and payment runs timely and accurately.
Handle vendor and field operations inquiries timely and in a positive and professional manner.
Match invoices to property approved purchase orders and receiving documents.
Assign General Ledger codes to invoices.
Forward invoices to appropriate approver for payment authorization.
Review and process expense reports.
Accurately enter new vendor information in ERP and provide required supporting documents for daily audits.
Reconcile vendor statements, research all aged items, following- up with vendors or approvers.
Ability to handle a heavy volume of A/P work that will include data entry, data validation, matching and batching of invoices.
Research problems and resolves within established procedures and follows up until resolved.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledgebase and skillset
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Job Requirements:
• Excellent customer and employee service skills
• Strong time management and organizational skills
• Strong oral communication skills; including telephone skills
• Commitment to doing things right the first time
• High level of attention to detail and ability to meet deadlines and multi-task
• PC skills utilizing Windows applications (especially Word and Excel)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Access Your Future Service Intern
Hawley, MN job
$18- $24 / hour Program Incentives: * Paid internship employment at a sponsoring store while attending college (summers, during school breaks, and after class depending on your sponsoring store). * Company paid tools based on your educational requirements.
* Graduation sign on bonus upon completion of your education and transition to full time work at RDO Equipment Co.
* 4 years of post-graduation financial incentives as you start your Service Technician career with RDO Equipment Co.
Access Your Future is a sponsorship program for students interested in a career in the equipment industry as a Service Technician. This program provides a career path, educational support and financial incentives to assist you as you attend a college program and begin your career.
Access Your Future Service Program Incentives:
* Paid internship employment at a sponsoring store while attending college. (Summers, during school breaks, and after class depending on your sponsoring store)
* Company paid tools based on your educational requirements.
* Graduation sign on bonus upon completion of your education and transition to full time work at RDO Equipment Co.
* 4 years of post-graduation financial incentives as you start your Service Technician career with RDO Equipment Co.
Access Your Future Service Program Requirements:
* Must enroll or be attending an approved Heavy Equipment Service, Diesel Technology or other technical service program approved by RDO Equipment Co.
* Maintain a GPA of 3.0 (on a 4.0 scale) while in program.
* Maintain acceptable attendance record while in program.
* Provide a copy of transcripts and diploma to RDO Equipment Co. in order to receive the financial incentive and sign on bonus upon full time employment.
* Adhere to academic policies, rules and regulations set forth by the higher learning center the student is attending.
* Accept full time employment within a RDO Equipment Co. following graduation. Location to be determine based on availability.
Specific Duties Include:
* Partner with mentor to diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
* Document machine information and repairs completed on work order, including parts and fluids used.
* Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Mechanical skills
* Trade specific tooling, including hand and pneumatic tools
* Strong computer skills
* Excellent customer service skills
* Ability to perform maintenance functions on equipment
* Excellent communication and written skills
* Strong organizational skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Entry-Level Lube Tech
Valvoline job in Moorhead, MN
**Geared for the Driven** At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
**What you'll do**
As an Entry-level Lube Technician, you will help drive the continued success of VIOC by providing reliable and impeccable preventive maintenance service. You will act as a trusted advisor to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road.
+ Evaluate customers' needs, working quickly and efficiently
+ Contribute to a fun team atmosphere
+ Master products, services, and company knowledge
+ Perform automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
+ Maintain a clean and safe workplace
**How you'll succeed**
+ You are friendly and ready to work as part of a customer-focused team
+ Have an eagerness to learn
+ You can occasionally lift up to 50 pounds
+ Have full mobility and the ability to work with your hands above your head
+ Can stand for extended periods of time and climb stairs
+ English/Spanish speaking bilinguals preferred, otherwise English fluency in reading, writing, and speaking is required
**Benefits include:**
+ Competitive pay & flexible work schedule
+ On-the-job training
+ Paid biweekly
+ Company provided uniforms and tools
+ We promote from within- a commitment we are passionate about
+ No late evenings
+ Paid time off and holidays*
+ Medical, dental, vision, and 401(k) savings plans*
_*Terms and conditions apply, and benefits may differ depending on location_
_Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._
_The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
Service Manager
Hawley, MN job
Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.
What's in it For You:
* $60,000 - $85,000 / year
* 24% bonus potential
* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Nestled in the heart of the Red River Valley, RDO's customers in and around Hawley do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day - regardless of what the growing season brings. Ready to join them?
What You Will Do:
* Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
* Scheduling and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
* Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
* Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
* Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
* Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
* For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
* Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
* Customer Service Skills: You're passionate about delivering top-notch customer experiences.
* Tech-Savvy: You're confident using computers and quick to learn new systems.
* Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
* Communication: You express yourself clearly, both in writing and in conversation
* Pace:You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
* Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
* Large shop: The service shop in Hawley is spacious, with room for even the largest ag equipment indoors.
* Set up for success: From new overhead cranes in the shop to the showroom floor, the facility is designed to make you successful.
* Supportive management: Management invested in your success.
Accounting Intern
Fargo, ND job
This individual will gain real, hands-on experience in accounting. They will maintain flexibility while working with many tasks. They must have knowledge of accounting processes and be willing to learn new things in a fast and timely manner. This position will have an ideal start date of January.
Specific Duties Include:
Performs daily and monthly duties such as:
Prepare and enter adjusting and monthly journal
Machinery/Equipment sales cycle
Subledger maintenance
Manufacturer statement reconciliations
Gain working knowledge and a solid understanding of the operating
Maintain good communication with the accounting/field
Perform all other duties as assigned by management in a professional and efficient
Work independently and with team members to create logical and effective solutions to job- related situations.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Job Requirements:
• Junior or senior status (preferred)
• Detail oriented
• Motivated self-starter
• Effective communication skills
• Strong interpersonal skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Service Technician (Trucks)
Hawley, MN job
Build a career you're proud of at a company that will invest in your development and reward your ambition. Put your equipment mechanic skills to work as a Service Technician (Trucks) at RDO Equipment Co. When you do, you'll get development opportunities and training as you make your mark on our growing company. Learn more and apply today.
What's in it For You:
* $28 - $42+ / hour
* Competitive wages and profit-sharing program to match your skills and experience.
* Tool reimbursement program.
* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
* An opportunity to participate in a career path program that gives you autonomy to manage your own career.
* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Nestled in the heart of the Red River Valley, RDO's customers in and around Hawley do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day - regardless of what the growing season brings. Ready to join them?
What You Will Do:
* Fix machinery skillfully: Diagnose and repair equipment accurately and promptly.
* Use troubleshooting skills: Identify and resolve issues efficiently.
* Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
* Prioritize safety at all times: Follow safety guidelines and procedures.
* Stay up-to-date with evolving technology: Take advantage of company and manufacturer-sponsored training to adapt to changes in technology and learn new skills.
* Keep the shop tidy and organized: Maintain a clean and efficient work environment.
* For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
* Experience in diesel mechanics preferred: Mechanical background or schooling in diesel mechanics.
* Effective communication abilities: Clear and concise, written or verbal, whether partnering directly with customers or within our team.
* Able to work independently and collaboratively: Work well independently and as part of a team.
* Keen attention to detail: Pay close attention to the specifics.
* Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
* Large shop: The service shop in Hawley is spacious, with room for even the largest ag equipment indoors.
* Set up for success: From new overhead cranes in the shop to the showroom floor, the facility is designed to make you successful.
* Supportive management: Management invested in your success.
Parts Specialist
Breckenridge, MN job
Are you ready to take your career to the next level? RDO Equipment Co. is looking for a dedicated Parts Specialist who is passionate about delivering world-class customer service and thrives in a fast-paced setting. If that sounds like you, then we've got the perfect spot on our team. Learn more about this opportunity and apply online today!
What's in it For You:
* $21 - $28+ / hour
* Competitive wages and profit-sharing program to match your skills and experience.
* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
* An opportunity to participate in a career path program that gives you autonomy to manage your own career.
* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Nestled in the heart of the Red River Valley, RDO's customers in and around Breckenridge do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day - regardless of what the growing season brings. Ready to join them?
What You Will Do:
* Customer service: Be the friendly face and expert voice that guides our customers to exactly what they need.
* Team player/collaboration: Join a group of pros who communicate like a dream and support each other to get the job done.
* Inventory management: Keep our stock in check with your keen eye for detail and love of order.
* Parts lookup: Master the ins and outs of the inventory system to locate and procure parts to fulfill customer orders in a timely manner.
* Showroom shine: Take pride in a clean and inviting space that reflects our commitment to quality.
* For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
* Formal parts training and/or industry experience: Background in parts or relevant training is beneficial.
* Ability to learn mechanical and technical terms: Essential for effective performance.
* Experience with or willingness to learn parts operating systems and computer skills: Familiarity with parts systems and proficiency with technology and tools.
* Strong organizational and interpersonal skills: Key for managing tasks, building relationships, and effective communication.
* Exceptional customer service skills: Ensures customer satisfaction and repeat business.
* Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
* Experienced team: We're eager to share knowledge and mentor new team members.
* Newer service shop: Built in 2011.
* Updated facilities: An updated showroom and office area.
* Close-knit team: Multiple team-building functions throughout the year to celebrate wins and milestones.
Warranty Support Specialist
Fargo, ND job
This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections are made prior to the submission of the claim. This individual will process warranty and product improvement claims utilizing the Manufacturer's systems and processes. This individual will also have responsibility for their assigned locations warranty sub ledger accounts.
Specific Duties Include:
* Final Review of assigned Internal and Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
* Submit Warranty and PIP claims to the Manufacturer as assigned.
* Close all assigned Work Orders/Segments.
* Continual monitoring of the Manufacturer's Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
* Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
* Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Strong computer skills
* Knowledge of service process and procedures
* Strong organizational skills
* Excellent oral and written communication skills
* Strong customer service skills
* General understanding of mechanical/technical terms preferred
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship