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Visitor services representative skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical visitor services representative skills. We ranked the top skills for visitor services representatives based on the percentage of resumes they appeared on. For example, 28.9% of visitor services representative resumes contained visitor services as a skill. Continue reading to find out what skills a visitor services representative needs to be successful in the workplace.

15 visitor services representative skills for your resume and career

1. Visitor Services

Visitor services refer to the facilities, accommodations, tour operator services, and other basic services necessary and appropriate for public use. These services are ideally located to cater to the needs of the visitors undertaking activities in that particular location such as a park, wildlife observation, and so on. Visitor services take care of the essential needs of the visitors such as the lodging, food and beverages, security, and other specific requirements of that activity or location.

Here's how visitor services representatives use visitor services:
  • Achieved new-membership targets, assisted Visitor services coordinator in holding opening events.
  • Trained three other visitor services representatives.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how visitor services representatives use customer service:
  • Assisted visitors by providing excellent customer service and accurate up-to-date information through face-to-face, phone, email and social media interactions.
  • Maintained Smithsonian brand and operational standards by providing exceptional customer service and recommending merchandise based on customer requests.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how visitor services representatives use phone calls:
  • Page individuals to inform them of telephone calls, events, or visitors, using interoffice communication equipment.
  • Provided front desk visitor service information including client telephone calls, membership, operations issues, and tours.

4. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how visitor services representatives use membership sales:
  • Worked with the rest of the department to reach weekly goals of 100-300 membership sales depending on the season.
  • Provided orientation to the Museum, helped generate income through ticket and membership sales.

5. Museum Visitors

Here's how visitor services representatives use museum visitors:
  • Deliver an exceptional experience for all museum visitors by providing accurate information about exhibitions, programs and facilities.
  • Served as representative of information and resources for museum visitors.

6. Front Desk

Here's how visitor services representatives use front desk:
  • Worked in versatile positions from front desk representative, public program coordinator, to museum tour guide.
  • Work at front desk to greet and assist patrons as well as accept payment for admission.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how visitor services representatives use pos:
  • Process defective merchandise and environmentally sensitive items appropriately; follow POS prompts and sort locations.
  • Handled banking transactions/deposits and maintained POS system for daily accounting.

8. Museum Exhibits

Here's how visitor services representatives use museum exhibits:
  • Overlooked museum exhibits to ensure interactive properly function.
  • Managed ticket sales, and worked closely with team of event planners to assist in promotion of major museum exhibits.

9. Customer Issues

Here's how visitor services representatives use customer issues:
  • Administered feedback system targeted at responding and resolving customer issues regarding in-flight food and beverage services through establishing full accountability.
  • Assured customer satisfaction: quickly and effectively solved any and all customer issues while maintaining company policies and objectivity.

10. Coat Check

Here's how visitor services representatives use coat check:
  • Serve as tour group greeter and provide information desk and coat check services.
  • Assisted guest with checking in belongings and managing coat check tickets.

11. Crowd Control

Crowd control refers to a safety procedure where guards, police officers, and barrier maintain a crowd's position and attitude. This measure is often seen in riots, concerts, and anywhere large crowds may result in fights, disorderly conduct, and even "crowd crushes" where a member of the crowd is trampled.

Here's how visitor services representatives use crowd control:
  • Facilitate access to the Museum's theaters; introduce films; maintain attendance records; and provide crowd control.
  • Major Duties: Conducted tours, assisted visitors and crowd control, assisted with ticketing.

12. General Admission

Here's how visitor services representatives use general admission:
  • Greeted and guided visitors; answered visitors questions regarding exhibits Directed large lines and controlled crowds Responsible for general admission ticket sales
  • Process the sale of general admission tickets, art classes, lectures and film tickets.

13. Customer Complaints

Here's how visitor services representatives use customer complaints:
  • Managed multiple customer portfolios reviewing aging reports and contact customers with aging account balances and researched account discrepancies and customer complaints.
  • Facilitated resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.

14. Museum Store

Here's how visitor services representatives use museum store:
  • Earned management trust by serving as key holder, responsibly opening and closing the museum and/or the museum store.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request (in the museum store).

15. Museum Policies

Here's how visitor services representatives use museum policies:
  • Explained museum policies to visitors to ensure the safety of the artifacts as well as the safety of the visitors.
  • Maintained familiarity with all museum policies, schedules, and programs.
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List of visitor services representative skills to add to your resume

Visitor services representative skills

The most important skills for a visitor services representative resume and required skills for a visitor services representative to have include:

  • Visitor Services
  • Customer Service
  • Phone Calls
  • Membership Sales
  • Museum Visitors
  • Front Desk
  • POS
  • Museum Exhibits
  • Customer Issues
  • Coat Check
  • Crowd Control
  • General Admission
  • Customer Complaints
  • Museum Store
  • Museum Policies
  • Greeting Visitors
  • Emergency Situations
  • Reception Desk
  • Cash Drawers
  • Gift Shop
  • Museum Guests
  • Admission Fees
  • Museum Events
  • Quality Customer Service
  • Coats
  • Credit Card Transactions
  • Inbound Calls
  • Admission Tickets
  • Direct Visitors
  • Administrative Tasks
  • Customer Inquiries
  • Museum Galleries
  • Visitor Inquiries
  • Retail Sales
  • Group Tours
  • Museum Shop

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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