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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Los Angeles, CA | $29,594 | $14.23 |
| 2 | Tucson, AZ | $26,888 | $12.93 |
| 3 | Lubbock, TX | $26,827 | $12.90 |
| 4 | Canton, OH | $26,625 | $12.80 |
| 5 | Atlanta, GA | $23,327 | $11.21 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customs Consultant | $89,323 | $43 | - |
| 2 | Customer Service Expert | $71,171 | $34 | - |
| 3 | Customer Care Consultant | $47,745 | $23 | - |
| 4 | Customer Solutions Specialist | $42,395 | $20 | - |
| 5 | Customer Retention Representative | $34,341 | $17 | - |
| 6 | Customer Engagement Specialist | $33,242 | $16 | - |
| 7 | Operations Agent | $32,485 | $16 | - |
| 8 | Reservation Sales Agent | $32,452 | $16 | - |
| 9 | Customer Contact Representative | $32,440 | $16 | - |
| 10 | Customer Sales Specialist | $31,820 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Planned Systems International | $28,035 | $13 | 4 |
| 2 | Symbio | $27,617 | $13 | - |
| 3 | TRG - The Resource Group | $26,880 | $13 | - |
| 4 | ibex | $26,874 | $13 | 10 |
| 5 | Concentrix | $26,870 | $13 | 314 |
| 6 | Global Response | $26,834 | $13 | - |
| 7 | Connect America | $26,824 | $13 | 1 |
| 8 | Afni | $26,806 | $13 | 33 |
| 9 | Etech Global Services | $26,799 | $13 | - |
| 10 | Advanced Call Center Technologies | $26,788 | $13 | 7 |
| 11 | Sutherland | $26,785 | $13 | 8 |
| 12 | Access Worldwide Communications, Inc. | $26,783 | $13 | - |
| 13 | Empereon Constar | $26,775 | $13 | - |
| 14 | Talk2rep Inc. | $26,772 | $13 | - |
| 15 | Alorica | $26,761 | $13 | 34 |
| 16 | AGR Group | $26,757 | $13 | - |
| 17 | S & P Data | $26,721 | $13 | - |
| 18 | Telvista US | $26,356 | $13 | 1 |
| 19 | Focus Services | $24,789 | $12 | - |
| 20 | Green Mountain Technology | $24,486 | $12 | - |