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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $84,886 | $40.81 |
| 2 | Summit, NJ | $84,393 | $40.57 |
| 3 | Washington, DC | $83,701 | $40.24 |
| 4 | Wilmington, DE | $80,488 | $38.70 |
| 5 | Philadelphia, PA | $77,039 | $37.04 |
| 6 | New York, NY | $75,199 | $36.15 |
| 7 | Danbury, CT | $71,498 | $34.37 |
| 8 | Columbia, MD | $63,653 | $30.60 |
| 9 | Glen Allen, VA | $53,420 | $25.68 |
| 10 | Chicago, IL | $45,691 | $21.97 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $108,034 | $52 | - |
| 2 | Specialist | $97,669 | $47 | - |
| 3 | Service Consultant | $84,680 | $41 | 1 |
| 4 | Senior Technical Service Specialist | $83,064 | $40 | - |
| 5 | Customer Relationship Specialist | $80,480 | $39 | - |
| 6 | Information Service Specialist | $79,831 | $38 | - |
| 7 | Senior Client Service Specialist | $75,340 | $36 | - |
| 8 | Flight Service Specialist | $73,185 | $35 | - |
| 9 | Customer Service Senior Associate | $72,497 | $35 | - |
| 10 | Protective Service Specialist | $56,888 | $27 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Citi | $81,237 | $39 | 21 |
| 2 | JPMorgan Chase & Co. | $70,987 | $34 | 242 |
| 3 | M&T Bank | $60,071 | $29 | 13 |
| 4 | Capital One | $44,247 | $21 | 53 |
| 5 | SunTrust | $41,978 | $20 | - |
| 6 | Fifth Third Bank | $41,753 | $20 | 143 |
| 7 | BB&T | $41,610 | $20 | - |
| 8 | Bank of America | $40,956 | $20 | 263 |
| 9 | Island Finance Puerto Rico Inc | $40,502 | $19 | - |
| 10 | Rhinebeck Bank | $39,521 | $19 | 7 |
| 11 | Regions Bank | $38,324 | $18 | 30 |
| 12 | KeyBank | $36,778 | $18 | 18 |
| 13 | U.S. Bank | $34,761 | $17 | 617 |
| 14 | Citizens Financial Group | $34,022 | $16 | 38 |
| 15 | Bank of the West | $33,329 | $16 | - |