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Work force advisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical work force advisor skills. We ranked the top skills for work force advisors based on the percentage of resumes they appeared on. For example, 15.3% of work force advisor resumes contained customer service as a skill. Continue reading to find out what skills a work force advisor needs to be successful in the workplace.

15 work force advisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how work force advisors use customer service:

Obtain information and verify family eligibility for financial/food assistance Interview clients Data Entry Provide customer service Manage caseload of 350
Provide assistance to clients seeking resolutions to case determinations interpreting policy for the client providing excellent customer service.

2. Financial Eligibility

Here's how work force advisors use financial eligibility:

Interviewed clients or authorized representative to obtain, verify, and calculate income and resources to determine client financial eligibility.
Verified and calculated income and other resources to determine financial eligibility according to department policy and procedures.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how work force advisors use data entry:

Approved/Disapproved cases for state benefits -Updated or added information on all cases -Repetitious data entry and clerical duties
Completed appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.

4. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how work force advisors use federal regulations:

Communicated Department of Labor policies and procedures to community partners to ensure compliance with federal regulations.
Explained available programs options and pertinent information regarding requirements following State and Federal regulations.

5. TANF

Here's how work force advisors use tanf:

Interviewed clients or authorized representative to gather information to determine eligibility for SNAP, Medicaid and TANF benefits.
Performed eligibility determination for beneficiaries of Snap and TANF programs.

6. HHSC

Here's how work force advisors use hhsc:

Mentor staff in the functionality of TIERS and HHSC policies as well as any other assigned duties.
Referred to other agencies and partner programs for assistance needed that HHSC did not provide.

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7. Processes Changes

Here's how work force advisors use processes changes:

Calculate and processes changes to client benefits such as overpayments, adjustments, or restoration of benefits.
Verify incoming information from clients for continued benefits Processes changes to client status, overpayments, and adjusts or restores benefits.

8. Program Eligibility

Here's how work force advisors use program eligibility:

Used numerous online databases to research sensitive and confidential information for purposes of determining program eligibility.
Have the ability to explain policy and program requirements to clients to determine program eligibility.

9. Relative Importance

Here's how work force advisors use relative importance:

Established priorities according to relative importance and deadlines; managed time efficiently.
Complete work within specified deadlines and prioritize according to relative importance and deadlines by setting goals and managing time efficiently.

10. Eligibility Determination

Here's how work force advisors use eligibility determination:

Completed client eligibility determination and benefit recalculations.
Perform case reading functions to determine validity and accuracy of eligibility determinations made by other staff.

11. Medicaid Programs

Here's how work force advisors use medicaid programs:

Determined eligibility for Food Stamps and Medicaid Programs for refugees and cervical/breast cancer patients.
Processed applications for Food Stamps and Medicaid programs and determining eligibility of applicants.

12. Public Assistance

Here's how work force advisors use public assistance:

Determined eligibility for Public Assistance, food stamp, Medicaid program and/or educational assistance according State policy.
Interviewed clients applying for Public Assistance and/or Medicaid to determine their eligibility for benefits.

13. Proofreading

Here's how work force advisors use proofreading:

Adapt in organizing, prioritizing, writing, proofreading, editing, filing, record keeping, and interpersonal communication.

14. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how work force advisors use computer equipment:

Documented information, maintained, and updated case records using computer equipment.
Document case records using computer equipment to form a record of each client or household.

15. Program Benefits

Here's how work force advisors use program benefits:

Verified case data, explained program benefits and requirements and reviewed eligibility of clients for ongoing services.
Greeted visitors, provided routine information, documented information gathered, explained program benefits and requirements.

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List of work force advisor skills to add to your resume

The most important skills for a work force advisor resume and required skills for a work force advisor to have include:

Customer Service
Financial Eligibility
Data Entry
Federal Regulations
TANF
HHSC
Processes Changes
Program Eligibility
Relative Importance
Eligibility Determination
Medicaid Programs
Public Assistance
Proofreading
Computer Equipment
Program Benefits
Client Interviews

Advisor II
State Policy
Fraud Cases
Fair Hearings
Needy Families
Community Resources
Client Complaints
External Stakeholders
Assistance Program
Medicare
Social Programs
Client Eligibility
Statistical Reports
State Benefits
Government Programs
Process Applications

Moderate Supervision
Client Cases
Force Management
Government Assistance
Financial Data
HIPAA
Phone Interviews
Benefit Eligibility
Federal Guidelines
Program Development
State Agencies
State Programs
Unit Administration
Legal Rights
OAG
Afghan

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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